Dear Customer, We sincerely apologize for any inconvenience you may have faced regarding your order with us. As per the records, you have approved the proof with the grey imprint color on the maroon cups. We have produced the order in exact accordance to the specifications chosen. Kindly note that...
proofs are merely digital images and cannot match the actual products exactly as the colors on-screen may appear brighter, more vibrant due to various factors such as screen settings, resolutions, brightness, contrast, etc. We also mention this in our policies which all our customers must agree to before submitting their order. Relevant terms are provided below for convenience:---PROOFING AND ORDER PREVIEWSProofs and order previews from our website enable you to preview and approve a product to make sure the artwork or design comes out the way how it should be & if the color combination looks good when they're put together, but they will not depict the final product exactly as they are merely computer-generated images. Proofs or order previews from our website are just approximate previews and do not guarantee an exact match. COLOR MATCHINGExact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only. When a difference of color occurs, no grounds for a remake, redo or refund will be given.WEBSITE IMAGESAll website images are animated and made to resemble the product. Variations between image and product will happen. Exact match of website images and product is not guaranteed.---Thus, please note that order was produced in accordance to the invoice and as per the limitation clearly disclaimed in and set forth by our merchant policies. Thus, the items cannot be termed as defective. Nonetheless, customer satisfaction is a priority to us. We have thus informed you that the maximum compensation we are able to provide solely for your dissatisfaction is a 20% courtesy refund on your this order. Please acknowledge that you have agreed for this refund to be credited back to you. The refund shall be processed duly. Thank you.Regards,24hourwristbands.com.
Dear Customer,
We are sincerely sorry for
any confusion or inconvenience our ordering system
may have caused youPlease note that it is stated clearly, right below the
‘add to cart' button that:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
We see that you ordered printed wristbands and opted for the
Promotion: Free Wristbands - Shipping
& Handling [+15.00]Please know that this promotional offer has a shipping
and handling charge of $as stated in our website
Further below the order-submit button, right under the displayed reviews, we
provide some information regarding the bandsOne of those states:
**free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order contains
multiple colors, then your free bands will be made in one of those colors,
chosen at randomIf you have a color preference, please let us know and we
will try to accommodate youAdditional colors, options, and rush services that
are not included in your original order will require a surcharge
Additionally, kindly note that it is mentioned in our terms and conditions that
additional charges such as tax, customs, etc may be applicable to order
sub-total which is what is shown initiallyNonetheless, we are extremely sorry
for the inconvenience
The allocation of the charges are as follows:
SubTotal:
$
Coupon
Discount:
-
$
Tax
Total:
$
Total:
$
[Note: Subtotal also includes the $shipping and handling fee for the
promotional bands and the shipping charges which is $34.69.]
We are sorry for the delayPlease know that it took a
little more time than anticipated to process the refundBut rest assured that
the refund has been fully processed
We have refunded you, in full, $to transaction
[redacted] on 4/Please check with your bankIt may take the bank a few
business days to process the transaction in order for it to show up in your
statement
As your desired settlement has been met, we hope and
consider this issue to be resolvedFeel free to contact us via the ticketing
system if you have any queries and a representative shall respond to your query
within business hours
Again, apologies for any inconvenienceWe hope our relationship will not be
tarnished and we hope this will not prevent you from ordering from us again
Have a good day ahead
Warmest regards,
24hourwristbands
4/30/
Complaint
I placed an order for custom wrist bandsThey had a special for free bands since I was purchasing alreadySo I clicked yes on the offerNo where was it stated that I would be charged $for shipping on the free bandsSo, I chose the $shipping fee and then went to checkout
I reviewed my order there wasn't any extra charges listedEverything was correctSo clicked place orderWhen I got my confirmation and looked it over there was the $extra shipping fee hiding in the items listThere is also a S/H & insurance fee of $that was at the bottom by the order totalMy order total somehow went from $before payment to $after I paidI immediately opened a customer support ticketThe response was to tell me that they charge $for the free bands that are certain sizes and $for othersHer offer was to take the free bands off and refund the $I responded that I want to cancel my entire order and get a full refundNo response yetI then called the company and the man I spoke with said he would refund the $10.70, but he didn't have the authority to cancel and refund my whole orderSo he opened up another support ticketNo response yet on that one either
Desired Resolution
I would like to receive a full refund
Consumer Business Dialog
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, as long as I will still be receiving both credits that were agreed upon, the amount agreed to for the Quality issue that I complained about separately via your website Service Ticket system and this credit as well. Please note that it has been well beyond 1-3 business days and I have yet to receive any additional credits at all since submitting this complaint on 5/27/2015. Credits received prior to that were with regards to a cancelled order and a coupon.
Accepting this resolution does not mean that I am waiving the other credit that was promised regarding the quality issues. I am still expecting to be compensated for the poor workmanship that I provided proof of.
Thank you,
[redacted]
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our company. The order shipped via Fed Ex [redacted] and although we did fulfill our part of the order we will still issue a full refund after filing...
a claim with Fed Ex for losing the package. We apologize for any inconvenience and if you have any other questions please contact us at anytime. Thanks.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However i
Have not yet recieved the refund. If I do not recieve it in the next 1-3 business days like promised I will be in contact.
Hello, we are issuing a refund for the tax/customs/handling
on your order. The refund of $50.71 will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands. Please let us...
know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Hello, we apologize for the inconvenience of the order not being produced within the time frame that you needed the product, but we have issued a full refund for the product and canceled the production and have disposed of the products. Unfortunately if an order has not been produced in full and/or...
shipped before a cancellation and full refund is issued we do not ship the product out. Please let us know if you have any other questions. The refund will reflect on your account within 1-3 business days. Thank you.
Hello, thank you for your post. Unfortunately we are not able to issue a full refund on this order because 90% of the order was produced correctly. We went ahead and issued was a 15% refund for the order which will reflect on your account within 1-3 business days. The only way we could issue a full...
refund is if you send the entire order back to us if you have no use for it. We hope this refund will suffice and this claim will be closed. Please advise. Thanks.
Hello, we can confirm that the
customer was refunded in full. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did not ship. Thanks
for your patience with this matter. The refund should have reflected on your account by now. Please let us know if...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like to note that this is different than the 3 stories they have given me and I hope they keep their word on the refund. Thank you!
Hello, this order took over the 15 business days to produce. The customer was not pleased with their experience with us so we are issuing a full refund. The refund will take 1-3 business days to reflect on their account. Thank you.
Hello, we see that you had a customer service representative contact you and get a new order placed for you and shipped overnight via [redacted] and delivered the next day. We hope that your request was fulfilled and that we can close this claim. Please let us know if you have any...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find after a talking with them directly and discussing a different outcome and solution satisfactory to me I am ready to close this case.
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please know that you had 11 different line items on your order which is why you were charged on them individually for shipping. The reason why we charge separately for shipping and production on...
different line items is so that one line items shipping and production specification does not conflict with another, for example if your first line item has finished production before the second one then it should not have to wait for the second line item and can be shipped separately but nonetheless we do understand your disappointment and would like you to know that this is the protocol we follow when it comes to multiple line items and please understand that we do not charge shipping as we use an external shipping carrier and we keep shipping charges according to them so there is not much we can do from our end in this situation at the moment but we would like to offer a $70 refund on your order for this issue in hopes that this mishap will not tarnish our relationship and prevent us from doing future business. Please contact us for the refund and we will process it accordingly, thank you.Sincerely,24HourWristbands.com
Hello Mr[redacted],
We hope you are doing wellWe duly
apologize that your rush order was delayed by one dayWe have had our customer
service manager contact you regarding a settlementAs per the conversation we
have offered to refund you the rush production and rush shipping fee [$+
$ = $58.79] on the order, and you have accepted the refund amount as a
settlementWe have already requested for a confirmation via emailPlease
respond to that email to confirmOnce we receive your confirmation, the refund
will be promptly processed
We would like to apologize again for any
inconvenience caused and we truly hope that you liked the productsWe hope you
will give us a chance to serve you better in the futureFor any further
queries, feel free to contact us
Thank you
Best regards,
[redacted]
Netbrands Media Corp
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Monday, October 31, 2016 4:04 PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]This is laughable. Check your records again and you will see that delivery happened before my deadline only because I was forced to pay an extra $25 TO ENSURE PRODUCTION WAS COMPLETED. I chose/paid for 1-day production and after 3 days it WASN'T completed. And furthermore when I called your horrible customer service to inquire why it wasn't and to find out when it would be completed, I was told it was impossible to look up any info on the order because it wasn't a "rush" order. Only thing I could do was fork over an extra $25. In a nutshell, I had to pay extra to even get information on why the production time (forget the shipping time) that I chose wasn't honored.
[redacted]
We are extremely sorry for any inconvenience caused. A full refund of $151.82 for [redacted] has been processed on 8/29 via [redacted] Please know that it may take the bank a few business days to process the transaction for it to show up in your account but rest assured that the transaction has been fully processed from our end. Feel free to contact your bank and refer to the transaction ID to check up on the refund. Again, apologies for the inconvenience. We sincerely hope that this issue is now resolved and we truly hope that this experience will not refrain you from ordering from us again. Have a nice day and take care!Best regards.
Hello, we have issued a full refund for this order. The customer was clearly upset with the amount of time the order took to produce and we do not feel the customer should pay for this order. The refund will reflect on your account within 1-3 business days. Thank you.
Dear [redacted],Please know we did in fact immediately contact you regarding your issue right after our last response that you received through the Revdex.com but we have received no response to that as of yet so we could not resolve the matter accordingly. A ticket was opened through our online ticketing system which you should have received via your email, we are attaching the response once again that we sent you along with this letter so you can decide on the resolution provided and please contact us through the ticketing system so we can proceed with your desired resolution accordingly. Below is the email that was sent from us containing the options that were provided to resolve this matter:-Hello [redacted]
We would like to apologize for all the inconvenience that you had to
face regarding your order even though we did produce the order exactly
as it was placed but it seems the artwork that was provided on the
reorder was not the one that was used on the original order. Please know
customer service is of utmost importance to us so having you displeased
with your order is very disappointing for us.
We would like to offer a 80% refund on the bags since resources and materials were used producing it or a
remake for them if you choose and also a 10% discount on a future order
as a token of apology and goodwill.
Please let us know how would you like to proceed in resolving this issue
so we can issue a remake or refund accordingly. We would like to
sincerely apologize again for all the inconvenience
Warmest regards,
24hourwristbands.com.Customer Service: 281-786-3764Sale: 1-877-508-4569
Hello [redacted],We sincerely apologize again for the inconvenience you have faced. We regret that you were not completely satisfied with the products. However please kindly acknowledge that the order cannot be considered defective as per our policies that we have duly explained previously. Nonetheless, we understand your frustration which is why we have previously offered a 20% refund on the order. However, as you were still not satisfied with that offer, we have reconsidered, and have offered you a final, extended refund offer which you have agreed to as a final settlement. Please know that the refund has been processed from our end. It may take some time for it to reflect on your balance. Feel free to contact us anytime for the transaction ID or if you have any further queries. We sincerely hope you can use the items as originally intended. All the very best. Thank you.Warm Regards,24hourwristbands.com.
Dear Customer, We sincerely apologize for any inconvenience you may have faced regarding your order with us. As per the records, you have approved the proof with the grey imprint color on the maroon cups. We have produced the order in exact accordance to the specifications chosen. Kindly note that...
proofs are merely digital images and cannot match the actual products exactly as the colors on-screen may appear brighter, more vibrant due to various factors such as screen settings, resolutions, brightness, contrast, etc. We also mention this in our policies which all our customers must agree to before submitting their order. Relevant terms are provided below for convenience:---PROOFING AND ORDER PREVIEWSProofs and order previews from our website enable you to preview and approve a product to make sure the artwork or design comes out the way how it should be & if the color combination looks good when they're put together, but they will not depict the final product exactly as they are merely computer-generated images. Proofs or order previews from our website are just approximate previews and do not guarantee an exact match. COLOR MATCHINGExact PMS color matches are not available. We try to match your color selections as closely as possible using PMS numbers as a reference only. When a difference of color occurs, no grounds for a remake, redo or refund will be given.WEBSITE IMAGESAll website images are animated and made to resemble the product. Variations between image and product will happen. Exact match of website images and product is not guaranteed.---Thus, please note that order was produced in accordance to the invoice and as per the limitation clearly disclaimed in and set forth by our merchant policies. Thus, the items cannot be termed as defective. Nonetheless, customer satisfaction is a priority to us. We have thus informed you that the maximum compensation we are able to provide solely for your dissatisfaction is a 20% courtesy refund on your this order. Please acknowledge that you have agreed for this refund to be credited back to you. The refund shall be processed duly. Thank you.Regards,24hourwristbands.com.
Dear Customer,
We are sincerely sorry for
any confusion or inconvenience our ordering system
may have caused youPlease note that it is stated clearly, right below the
‘add to cart' button that:
Subtotal does not include tax (if applicable)
Please Note: The cut off time for Rush Production Order is 10AM CST
We see that you ordered printed wristbands and opted for the
Promotion: Free Wristbands - Shipping
& Handling [+15.00]Please know that this promotional offer has a shipping
and handling charge of $as stated in our website
Further below the order-submit button, right under the displayed reviews, we
provide some information regarding the bandsOne of those states:
**free wristbands are available to orders of silicone wristbands or
moreHowever, a handling fee of $(for ¼ inch, ½ inch, and ¾ inch
wristbands) or $(for inch, inch, and inch wristbands) will apply
All free wristbands will be identical to the original order in size, message
(including fonts and artwork) and selected optionsIf the original order contains
multiple colors, then your free bands will be made in one of those colors,
chosen at randomIf you have a color preference, please let us know and we
will try to accommodate youAdditional colors, options, and rush services that
are not included in your original order will require a surcharge
Additionally, kindly note that it is mentioned in our terms and conditions that
additional charges such as tax, customs, etc may be applicable to order
sub-total which is what is shown initiallyNonetheless, we are extremely sorry
for the inconvenience
The allocation of the charges are as follows:
SubTotal:
$
Coupon
Discount:
-
$
Tax
Total:
$
Total:
$
[Note: Subtotal also includes the $shipping and handling fee for the
promotional bands and the shipping charges which is $34.69.]
We are sorry for the delayPlease know that it took a
little more time than anticipated to process the refundBut rest assured that
the refund has been fully processed
We have refunded you, in full, $to transaction
[redacted] on 4/Please check with your bankIt may take the bank a few
business days to process the transaction in order for it to show up in your
statement
As your desired settlement has been met, we hope and
consider this issue to be resolvedFeel free to contact us via the ticketing
system if you have any queries and a representative shall respond to your query
within business hours
Again, apologies for any inconvenienceWe hope our relationship will not be
tarnished and we hope this will not prevent you from ordering from us again
Have a good day ahead
Warmest regards,
24hourwristbands
4/30/
Complaint
I placed an order for custom wrist bandsThey had a special for free bands since I was purchasing alreadySo I clicked yes on the offerNo where was it stated that I would be charged $for shipping on the free bandsSo, I chose the $shipping fee and then went to checkout
I reviewed my order there wasn't any extra charges listedEverything was correctSo clicked place orderWhen I got my confirmation and looked it over there was the $extra shipping fee hiding in the items listThere is also a S/H & insurance fee of $that was at the bottom by the order totalMy order total somehow went from $before payment to $after I paidI immediately opened a customer support ticketThe response was to tell me that they charge $for the free bands that are certain sizes and $for othersHer offer was to take the free bands off and refund the $I responded that I want to cancel my entire order and get a full refundNo response yetI then called the company and the man I spoke with said he would refund the $10.70, but he didn't have the authority to cancel and refund my whole orderSo he opened up another support ticketNo response yet on that one either
Desired Resolution
I would like to receive a full refund
Consumer Business Dialog
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, as long as I will still be receiving both credits that were agreed upon, the amount agreed to for the Quality issue that I complained about separately via your website Service Ticket system and this credit as well. Please note that it has been well beyond 1-3 business days and I have yet to receive any additional credits at all since submitting this complaint on 5/27/2015. Credits received prior to that were with regards to a cancelled order and a coupon.
Accepting this resolution does not mean that I am waiving the other credit that was promised regarding the quality issues. I am still expecting to be compensated for the poor workmanship that I provided proof of.
Thank you,
[redacted]
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our company. The order shipped via Fed Ex [redacted] and although we did fulfill our part of the order we will still issue a full refund after filing...
a claim with Fed Ex for losing the package. We apologize for any inconvenience and if you have any other questions please contact us at anytime. Thanks.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However i
Have not yet recieved the refund. If I do not recieve it in the next 1-3 business days like promised I will be in contact.
Hello, we are issuing a refund for the tax/customs/handling
on your order. The refund of $50.71 will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands. Please let us...
know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Hello, we apologize for the inconvenience of the order not being produced within the time frame that you needed the product, but we have issued a full refund for the product and canceled the production and have disposed of the products. Unfortunately if an order has not been produced in full and/or...
shipped before a cancellation and full refund is issued we do not ship the product out. Please let us know if you have any other questions. The refund will reflect on your account within 1-3 business days. Thank you.
Hello, thank you for your post. Unfortunately we are not able to issue a full refund on this order because 90% of the order was produced correctly. We went ahead and issued was a 15% refund for the order which will reflect on your account within 1-3 business days. The only way we could issue a full...
refund is if you send the entire order back to us if you have no use for it. We hope this refund will suffice and this claim will be closed. Please advise. Thanks.
Hello, we can confirm that the
customer was refunded in full. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did not ship. Thanks
for your patience with this matter. The refund should have reflected on your account by now. Please let us know if...
you have any other
questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like to note that this is different than the 3 stories they have given me and I hope they keep their word on the refund. Thank you!
Hello, this order took over the 15 business days to produce. The customer was not pleased with their experience with us so we are issuing a full refund. The refund will take 1-3 business days to reflect on their account. Thank you.
Hello, we see that you had a customer service representative contact you and get a new order placed for you and shipped overnight via [redacted] and delivered the next day. We hope that your request was fulfilled and that we can close this claim. Please let us know if you have any...
other questions or concerns at this time. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find after a talking with them directly and discussing a different outcome and solution satisfactory to me I am ready to close this case.
Dear Customer,We would first like to apologize for any and all inconvenience that you may have faced but please know that you had 11 different line items on your order which is why you were charged on them individually for shipping. The reason why we charge separately for shipping and production on...
different line items is so that one line items shipping and production specification does not conflict with another, for example if your first line item has finished production before the second one then it should not have to wait for the second line item and can be shipped separately but nonetheless we do understand your disappointment and would like you to know that this is the protocol we follow when it comes to multiple line items and please understand that we do not charge shipping as we use an external shipping carrier and we keep shipping charges according to them so there is not much we can do from our end in this situation at the moment but we would like to offer a $70 refund on your order for this issue in hopes that this mishap will not tarnish our relationship and prevent us from doing future business. Please contact us for the refund and we will process it accordingly, thank you.Sincerely,24HourWristbands.com
Hello Mr[redacted],
We hope you are doing wellWe duly
apologize that your rush order was delayed by one dayWe have had our customer
service manager contact you regarding a settlementAs per the conversation we
have offered to refund you the rush production and rush shipping fee [$+
$ = $58.79] on the order, and you have accepted the refund amount as a
settlementWe have already requested for a confirmation via emailPlease
respond to that email to confirmOnce we receive your confirmation, the refund
will be promptly processed
We would like to apologize again for any
inconvenience caused and we truly hope that you liked the productsWe hope you
will give us a chance to serve you better in the futureFor any further
queries, feel free to contact us
Thank you
Best regards,
[redacted]
Netbrands Media Corp
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Sent: Monday, October 31, 2016 4:04 PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]This is laughable. Check your records again and you will see that delivery happened before my deadline only because I was forced to pay an extra $25 TO ENSURE PRODUCTION WAS COMPLETED. I chose/paid for 1-day production and after 3 days it WASN'T completed. And furthermore when I called your horrible customer service to inquire why it wasn't and to find out when it would be completed, I was told it was impossible to look up any info on the order because it wasn't a "rush" order. Only thing I could do was fork over an extra $25. In a nutshell, I had to pay extra to even get information on why the production time (forget the shipping time) that I chose wasn't honored.
[redacted]
We are extremely sorry for any inconvenience caused. A full refund of $151.82 for [redacted] has been processed on 8/29 via [redacted] Please know that it may take the bank a few business days to process the transaction for it to show up in your account but rest assured that the transaction has been fully processed from our end. Feel free to contact your bank and refer to the transaction ID to check up on the refund. Again, apologies for the inconvenience. We sincerely hope that this issue is now resolved and we truly hope that this experience will not refrain you from ordering from us again. Have a nice day and take care!Best regards.
Hello, we have issued a full refund for this order. The customer was clearly upset with the amount of time the order took to produce and we do not feel the customer should pay for this order. The refund will reflect on your account within 1-3 business days. Thank you.
Dear [redacted],Please know we did in fact immediately contact you regarding your issue right after our last response that you received through the Revdex.com but we have received no response to that as of yet so we could not resolve the matter accordingly. A ticket was opened through our online ticketing system which you should have received via your email, we are attaching the response once again that we sent you along with this letter so you can decide on the resolution provided and please contact us through the ticketing system so we can proceed with your desired resolution accordingly. Below is the email that was sent from us containing the options that were provided to resolve this matter:-Hello [redacted]
We would like to apologize for all the inconvenience that you had to
face regarding your order even though we did produce the order exactly
as it was placed but it seems the artwork that was provided on the
reorder was not the one that was used on the original order. Please know
customer service is of utmost importance to us so having you displeased
with your order is very disappointing for us.
We would like to offer a 80% refund on the bags since resources and materials were used producing it or a
remake for them if you choose and also a 10% discount on a future order
as a token of apology and goodwill.
Please let us know how would you like to proceed in resolving this issue
so we can issue a remake or refund accordingly. We would like to
sincerely apologize again for all the inconvenience
Warmest regards,
24hourwristbands.com.Customer Service: 281-786-3764Sale: 1-877-508-4569
Hello [redacted],We sincerely apologize again for the inconvenience you have faced. We regret that you were not completely satisfied with the products. However please kindly acknowledge that the order cannot be considered defective as per our policies that we have duly explained previously. Nonetheless, we understand your frustration which is why we have previously offered a 20% refund on the order. However, as you were still not satisfied with that offer, we have reconsidered, and have offered you a final, extended refund offer which you have agreed to as a final settlement. Please know that the refund has been processed from our end. It may take some time for it to reflect on your balance. Feel free to contact us anytime for the transaction ID or if you have any further queries. We sincerely hope you can use the items as originally intended. All the very best. Thank you.Warm Regards,24hourwristbands.com.