Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for your assistance. It is greatly appreciated.
Dear Customer,Thank you for contacting us and we apologize for any and all inconvenience you may have faced regarding your order with us. Your order [redacted] was placed on 2017-03-01 at 14:24, after cut-off time. Per terms: Cut-off time for next-day production on all orders is 10 AM.Standard...
production & shipping times were chosen for your order.Please note that these are only estimated time-frames and are not guaranteed to meet deadlines. Note that all production & shipping times are in business days.Nonetheless, as you ordered these items for your event on March 18, to ensure that the items reach you by 3/17, the shipping must be upgraded for an additional charge of $63.79. And as a one-time courtesy, we are expediting this order shipment at our own cost to ensure that this deadline is met so that you can use these items for your important event.We have already shipped out your expedited order via [redacted]Scheduled delivery: Fri 3/17/2017 by 8:00 pm [redacted]We hope this resolves the issue. Feel free to contact us back for any further queries. Thank you.Best Regards,[redacted]
Dear Customer,
We would like to sincerely apologize for the inconvenience
We have looked into the records of your orderAllow us to clarify that the $
for the promotional bands is charged for shipping and handlingWe provide
free customization of the bands
Furthermore, please note that you chose
Standard production and shipping which was estimated timeframes that are
subject to a range of factors, and thus may take up to 3-weeksHaving said
that, we are extremely sorry that your order took longer than the usual standard
production & standard shipping times due to the additional selection of the
inside message
We apologize for any miscommunication and would like for you to know that
24hourwristbands.com & [redacted] are sister concerns, thus if you had
received an email from [redacted], please know that it was not a spam message
Per ticket #[redacted] where you have recently responded on 12/at 09:31,
you stated that you were expecting a refund of $30, which is 40% of your order
total of $We have responded back stating that the refund will be issued
For your convenience, we have pushed the refund out so you do not have to wait
longFeel free to respond back to the ticket to receive the transaction ID for
the refundAs we have resolved this issue directly with you via the ticketing
system, we hope this is resolved
We truly hope that you like the products and will be able to
put them to useAgain, our sincerest apologies for the ordealWe hope this
will not tarnish our relationship with you and we hope to serve you better in
the futureAs an extended token of apology and courtesy, we would like to
offer you a 10% discount on your next order with usFeel free to call us to
apply the discount on a future order or for any further queries
Thank you
Regards,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[No where does it say that Standard Production is 7-15 business days. Everything on the order placed said 6 days was the standard production time. There is a default selected on the order for production to be in China. It is not noticeable, it is tucked in with the extras options. If it is truly optional, then no default should be selected and since the website is boasting and advertising their plant in TX, then if there is going to be a default then one would expect the default to be set to the US production site, NOT China.
Also, I'm attaching a screenshot from this company's sister site. This site leads you in to the 24hourwristbands site. If you go by what is listed on this site, then it is truly confusing and does give the impression of false advertisement. It tells you the date you could expect your order based on their 6 day production and delivery time etc. My complaint I believe is valid with regards to what is advertised on the site and order form. It is very misleading.
Also, please note that the order was finally received on 6/2, and I have complained to the company about the quality of the product received and that is being resolved separately. I do believe these advertising items that I'm mentioning should be reviewed and considered by the company, as these are the types of things that cause customers to be dissatisfied, complain, and tell their friends and family about how horrible a company is to do business with. It makes the company seem untrustworthy and the customer service when you call leaves a lot to be desired, so even if you call and try to get assistance and tips on ordering, it isn't helpful.
If there is going to be anything offered on future orders then I would expect more information provided as to how to redeem said offer. Do I have to call someone? Now that I know how this company operates, I might consider ordering from them again, if the discount is well worth it. Note: I already have a $20 off future order coupon received in email when my order was placed. I would hope to be able to combine both and/or the discount offered to be better than that coupon offer.]
Regards,
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via DHL [redacted]. The full...
refund will reflect on your account within 1-3 business days. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Hello, we just wanted to inform you that a refund for $75.00 was approved as you requested. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions regarding this order. We thank you for your patience and cooperation with this matter....
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The product was not accepted for delivery as it shipped after the Revdex.com Complaint was submitted and required delivery date had passed. Vendor can contact FedEx for product, marked return to sender (FedEx tracking number [redacted]). As per previous messages in this complaint, I am requesting a full refund for the product in the amount of $113.98 to the card on which the product was originally billed.
I also continue to request that the Revdex.com conduct further investigations on the bad business practices of imprint.com, [redacted] and any of this company's subsidiaries.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Your CSR stated it was refunded on the 13th. That was a lie. You did not refund my money when I asked, again a lie you have told. You did not refund my money until I reached out to the Revdex.com.
Regards,
Dear Customer,
We are extremely sorry for any inconvenience or confusion
you may have faced regarding your order with us
Please note that on the checkout page that shows the final charges, there in an input bar to put promo codes in
Once the promo code is entered the page
refreshes to show the discounted price
with which customers check outThis process can only be done while ordering
and before the order is 'confirmed' or 'checked-out'This applies for both phone and online ordersWe hope this clarifies the code input issue
As for your order, unfortunately, the items went out of
stock due to which we had to hold the order and notify you via the ticket that
sent out voicemail notificationsPlease understand that this was an unforeseen
occurrence and we are sincerely sorry that this led to a delay due to which you
had to cancel your order with usWe duly apologize for the inconvenience
Please note that we have pushed your refund of $75.57, the total amount you paid for this orderIt may
take some time for your bank to process the transaction for it to reflect on
your accountNonetheless, rest assured that the refund has been processed completely from our endFeel free to
call us to receive the transaction ID if you require it
Again, we would like to sincerely apologize and we truly
hope that this experience will not hamper our relationship with you.As a token of courtesy, we would like to offer you a 10% discount on your next order with
usTo opt for it, simply call us & mention the current order number and a
representative shall assist you
Thank you for your patience and cooperation.Best Regards,
PR Team
24hourwristbands.com
Dear Customer,
We are extremely sorry for
the inconvenience you have faced
regarding this orderPlease understand that it was in no way our intention to have
you displeased in any way
However, kindly note that our representatives were only
trying to clarify that it is indeed mentioned in our ordering site that inside
messages will be embossedEmbossed bands do not have ink. The homepage of our website has clear images
of the types of bands we offer. The images
of Embossed band [ that are simply raised, showing no color] and embossed
printed band [that have raised text with ink] are there displaying how
each looks likeThey are there beside the color-coat wristbands that you clicked on to orderAn image of that portion of the website has been attached for further clarification
Please understand that there was no way for us to know that it
was your assumption that embossed bands would have inkThe proof merely
displayed what [text/artwork/clipart] would be on the inside message, which
will be embossed [raised]
Generally embossed/debossed bands have less visibility than those with ink;
however, it is what was selected for the order and what we produced exactly
Thus please understand that the products cannot be termed defective due to
which the recipient was not eligible for any refunds/remakeWe did, however,
offered a partial, courtesy refund for your dissatisfaction
Additionally, please know that, as per our terms, customized
items cannot be returned as they cannot be restockedSo returning them will
have no useHowever, as you are dissatisfied with the inside message, which
you paid $extra/band for bands, we are willing to refund you the
amount for the inside message
Our terms also state that the proof charge is
non-refundable, even if the order has been cancelledHowever, as an extended courtesy,
we are willing to offer you a refund for the $you paid for the proof as
wellPlease understand that this is the most we are willing to offer
considering the products cannot be deemed defectivePlease understand that
this refund is offered solely a token of courtesy for your dissatisfaction
A ticket shall also be opened to convey this message to you
Kindly respond to it
Thank you
Warmest regards,
24hourwristbands
Dear [redacted],We apologize for all the inconvenience that you may have faced with your order, please know that your claim and request for a full refund was denied because the artwork on your mug was not defective and as a printed image cannot be as sharp as the actual image your complaint of...
the artwork being blurry was also denied. Please understand that a printed image will not be as sharp as the actual artwork which is an image file displayed on a computer screen, we realize that it is frustrating for you but please know that if there were any actual defects with your artwork or mug we would have refunded or replaced it by now. The only reason that your claim has been denied this far is because the image that you provided cannot be printed as sharply on a mug which is why your print was exactly how it should have been, we apologize for the fact that you were not notified about this earlier that is why we are now offering a 50% refund on the mugs and you can keep them along with a 10% discount on a future order if you choose as a token of apology. We hope this mishap does not tarnish our relationship and prevent us from serving you better in the future as we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased. Please let us know if there is anything else we could assist you with. Thank you.24HourWristbands.com
Hello, we can confirm that a full refund
in the amount of $72.37 was issued this morning. You just spoke and canceled
this order with our company last week so we are not sure why you are filing a
dispute with the Revdex.com. We assured you that we would handle this matter and we
did. Claims like these...
are a bit premature and unnecessary, but the refund will
reflect on your account within 1-3 business. days. Thank you.
Hello, your order was shipped via Fed Ex [redacted] on 9/21/15, but it looks as though it was lost in transit. The product was supposed to be delivered to the address below:[redacted]United StatesWe are not sure why the order was not delivered, but since...
you did not receive your product we will issue a full refund in the amount of $135.52 and it will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thank you.
Hello, thank you for your message. We went ahead and processed the refund in the amount of $47.00 for you today. The refund will reflect on your account within 1-3 business days. Thanks for your patience with this matter. If you have any other questions please feel free to contact us. Thanks.
Dear [redacted], We are extremely sorry for any inconvenience you may have faced regarding your order with us. Please know that in order to ensure maximum security and reduced fraudulent transactions, we have incorporated a filter in our system that double checks orders if there are any inconsistent...
information provided; such as different billing/sipping addresses, etc. As per our records for your order [[redacted]], as you have separate billing & shipping address, your order thus went through a screening check. Please know that this was done to ensure that the transaction was non-fraud and legitimate. We duly apologize if it made you feel uncomfortable in any way; that was not our intention. As for your order, please know that it has already entered production and will be shipped out in due time.Please note that that contacting your credit card company will not be necessary as your order is legitimate, is being produced and will duly be delivered in accordance to the specification you have selected for your order. We thus request you to kindly revoke any disputes you have issued on the transaction as the order is legitimate.We shall have our customer service manager place a call, to the contact
number you have provided us while ordering, and clear out any confusions
or queries you may have. Thank you.Best regards,PR Team24hourwristbands.com.
The business did cancel the order. The practice needs to...
be evaluated because it is an intentional scam the way the business overcharges customers. The placement of the extra charge which is more than standard shipping for the same quantity is strategically placed on the [redacted] to claim customers have notice however it is not readily visible by customers. The company needs to be forced to cease in its deceptive practices.
Dear [redacted],First and foremost we would like to apologize for the late response, as well as the unfortunate experiences you had with us. We just want you to know that we would go above and beyond for our customer because we value our customers the most in our business. According to your statement...
of our customer service we do not tolerate that kind of action and behavior, [redacted] if you could provide us with your order number we will get not only your refund but also a rightful apology for this matter. Of course an appropriate action will be taken toward the customer service rep that did not act right according to our Netbrands customer service guideline. Once again we do apologize for this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The products were, indeed, delivered on time in response to this Revdex.com complaint. Thank you
reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completed. Nor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered to. Nor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR March. So issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is another. They need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples business. UNACCEPTABLE. This cannot just be brushed under the rug![redacted]
Hello, we are issuing a full refund for this order due to inventory issues on the product you requested. We apologize for any inconvenience, but this does happen sometimes as we do process every order and sometimes inventory runs out before the order hits that stage of production. We can assure you...
that we would not take your order if we didn't think we could fulfill it at the time the order was placed. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for your assistance. It is greatly appreciated.
Dear Customer,Thank you for contacting us and we apologize for any and all inconvenience you may have faced regarding your order with us. Your order [redacted] was placed on 2017-03-01 at 14:24, after cut-off time. Per terms: Cut-off time for next-day production on all orders is 10 AM.Standard...
production & shipping times were chosen for your order.Please note that these are only estimated time-frames and are not guaranteed to meet deadlines. Note that all production & shipping times are in business days.Nonetheless, as you ordered these items for your event on March 18, to ensure that the items reach you by 3/17, the shipping must be upgraded for an additional charge of $63.79. And as a one-time courtesy, we are expediting this order shipment at our own cost to ensure that this deadline is met so that you can use these items for your important event.We have already shipped out your expedited order via [redacted]Scheduled delivery: Fri 3/17/2017 by 8:00 pm [redacted]We hope this resolves the issue. Feel free to contact us back for any further queries. Thank you.Best Regards,[redacted]
Dear Customer,
We would like to sincerely apologize for the inconvenience
We have looked into the records of your orderAllow us to clarify that the $
for the promotional bands is charged for shipping and handlingWe provide
free customization of the bands
Furthermore, please note that you chose
Standard production and shipping which was estimated timeframes that are
subject to a range of factors, and thus may take up to 3-weeksHaving said
that, we are extremely sorry that your order took longer than the usual standard
production & standard shipping times due to the additional selection of the
inside message
We apologize for any miscommunication and would like for you to know that
24hourwristbands.com & [redacted] are sister concerns, thus if you had
received an email from [redacted], please know that it was not a spam message
Per ticket #[redacted] where you have recently responded on 12/at 09:31,
you stated that you were expecting a refund of $30, which is 40% of your order
total of $We have responded back stating that the refund will be issued
For your convenience, we have pushed the refund out so you do not have to wait
longFeel free to respond back to the ticket to receive the transaction ID for
the refundAs we have resolved this issue directly with you via the ticketing
system, we hope this is resolved
We truly hope that you like the products and will be able to
put them to useAgain, our sincerest apologies for the ordealWe hope this
will not tarnish our relationship with you and we hope to serve you better in
the futureAs an extended token of apology and courtesy, we would like to
offer you a 10% discount on your next order with usFeel free to call us to
apply the discount on a future order or for any further queries
Thank you
Regards,
24hourwristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[No where does it say that Standard Production is 7-15 business days. Everything on the order placed said 6 days was the standard production time. There is a default selected on the order for production to be in China. It is not noticeable, it is tucked in with the extras options. If it is truly optional, then no default should be selected and since the website is boasting and advertising their plant in TX, then if there is going to be a default then one would expect the default to be set to the US production site, NOT China.
Also, I'm attaching a screenshot from this company's sister site. This site leads you in to the 24hourwristbands site. If you go by what is listed on this site, then it is truly confusing and does give the impression of false advertisement. It tells you the date you could expect your order based on their 6 day production and delivery time etc. My complaint I believe is valid with regards to what is advertised on the site and order form. It is very misleading.
Also, please note that the order was finally received on 6/2, and I have complained to the company about the quality of the product received and that is being resolved separately. I do believe these advertising items that I'm mentioning should be reviewed and considered by the company, as these are the types of things that cause customers to be dissatisfied, complain, and tell their friends and family about how horrible a company is to do business with. It makes the company seem untrustworthy and the customer service when you call leaves a lot to be desired, so even if you call and try to get assistance and tips on ordering, it isn't helpful.
If there is going to be anything offered on future orders then I would expect more information provided as to how to redeem said offer. Do I have to call someone? Now that I know how this company operates, I might consider ordering from them again, if the discount is well worth it. Note: I already have a $20 off future order coupon received in email when my order was placed. I would hope to be able to combine both and/or the discount offered to be better than that coupon offer.]
Regards,
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via DHL [redacted]. The full...
refund will reflect on your account within 1-3 business days. Thanks
for your patience with this matter. Please let us know if you have any other
questions. Thanks.
Hello, we just wanted to inform you that a refund for $75.00 was approved as you requested. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions regarding this order. We thank you for your patience and cooperation with this matter....
Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The product was not accepted for delivery as it shipped after the Revdex.com Complaint was submitted and required delivery date had passed. Vendor can contact FedEx for product, marked return to sender (FedEx tracking number [redacted]). As per previous messages in this complaint, I am requesting a full refund for the product in the amount of $113.98 to the card on which the product was originally billed.
I also continue to request that the Revdex.com conduct further investigations on the bad business practices of imprint.com, [redacted] and any of this company's subsidiaries.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Your CSR stated it was refunded on the 13th. That was a lie. You did not refund my money when I asked, again a lie you have told. You did not refund my money until I reached out to the Revdex.com.
Regards,
Dear Customer,
We are extremely sorry for any inconvenience or confusion
you may have faced regarding your order with us
Please note that on the checkout page that shows the final charges, there in an input bar to put promo codes in
Once the promo code is entered the page
refreshes to show the discounted price
with which customers check outThis process can only be done while ordering
and before the order is 'confirmed' or 'checked-out'This applies for both phone and online ordersWe hope this clarifies the code input issue
As for your order, unfortunately, the items went out of
stock due to which we had to hold the order and notify you via the ticket that
sent out voicemail notificationsPlease understand that this was an unforeseen
occurrence and we are sincerely sorry that this led to a delay due to which you
had to cancel your order with usWe duly apologize for the inconvenience
Please note that we have pushed your refund of $75.57, the total amount you paid for this orderIt may
take some time for your bank to process the transaction for it to reflect on
your accountNonetheless, rest assured that the refund has been processed completely from our endFeel free to
call us to receive the transaction ID if you require it
Again, we would like to sincerely apologize and we truly
hope that this experience will not hamper our relationship with you.As a token of courtesy, we would like to offer you a 10% discount on your next order with
usTo opt for it, simply call us & mention the current order number and a
representative shall assist you
Thank you for your patience and cooperation.Best Regards,
PR Team
24hourwristbands.com
Dear Customer,
We are extremely sorry for
the inconvenience you have faced
regarding this orderPlease understand that it was in no way our intention to have
you displeased in any way
However, kindly note that our representatives were only
trying to clarify that it is indeed mentioned in our ordering site that inside
messages will be embossedEmbossed bands do not have ink. The homepage of our website has clear images
of the types of bands we offer. The images
of Embossed band [ that are simply raised, showing no color] and embossed
printed band [that have raised text with ink] are there displaying how
each looks likeThey are there beside the color-coat wristbands that you clicked on to orderAn image of that portion of the website has been attached for further clarification
Please understand that there was no way for us to know that it
was your assumption that embossed bands would have inkThe proof merely
displayed what [text/artwork/clipart] would be on the inside message, which
will be embossed [raised]
Generally embossed/debossed bands have less visibility than those with ink;
however, it is what was selected for the order and what we produced exactly
Thus please understand that the products cannot be termed defective due to
which the recipient was not eligible for any refunds/remakeWe did, however,
offered a partial, courtesy refund for your dissatisfaction
Additionally, please know that, as per our terms, customized
items cannot be returned as they cannot be restockedSo returning them will
have no useHowever, as you are dissatisfied with the inside message, which
you paid $extra/band for bands, we are willing to refund you the
amount for the inside message
Our terms also state that the proof charge is
non-refundable, even if the order has been cancelledHowever, as an extended courtesy,
we are willing to offer you a refund for the $you paid for the proof as
wellPlease understand that this is the most we are willing to offer
considering the products cannot be deemed defectivePlease understand that
this refund is offered solely a token of courtesy for your dissatisfaction
A ticket shall also be opened to convey this message to you
Kindly respond to it
Thank you
Warmest regards,
24hourwristbands
Dear [redacted],We apologize for all the inconvenience that you may have faced with your order, please know that your claim and request for a full refund was denied because the artwork on your mug was not defective and as a printed image cannot be as sharp as the actual image your complaint of...
the artwork being blurry was also denied. Please understand that a printed image will not be as sharp as the actual artwork which is an image file displayed on a computer screen, we realize that it is frustrating for you but please know that if there were any actual defects with your artwork or mug we would have refunded or replaced it by now. The only reason that your claim has been denied this far is because the image that you provided cannot be printed as sharply on a mug which is why your print was exactly how it should have been, we apologize for the fact that you were not notified about this earlier that is why we are now offering a 50% refund on the mugs and you can keep them along with a 10% discount on a future order if you choose as a token of apology. We hope this mishap does not tarnish our relationship and prevent us from serving you better in the future as we have always prioritized our customers over all aspects so it is very disappointing for us to have you displeased. Please let us know if there is anything else we could assist you with. Thank you.24HourWristbands.com
Hello, we can confirm that a full refund
in the amount of $72.37 was issued this morning. You just spoke and canceled
this order with our company last week so we are not sure why you are filing a
dispute with the Revdex.com. We assured you that we would handle this matter and we
did. Claims like these...
are a bit premature and unnecessary, but the refund will
reflect on your account within 1-3 business. days. Thank you.
Hello, your order was shipped via Fed Ex [redacted] on 9/21/15, but it looks as though it was lost in transit. The product was supposed to be delivered to the address below:[redacted]United StatesWe are not sure why the order was not delivered, but since...
you did not receive your product we will issue a full refund in the amount of $135.52 and it will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thank you.
Hello, thank you for your message. We went ahead and processed the refund in the amount of $47.00 for you today. The refund will reflect on your account within 1-3 business days. Thanks for your patience with this matter. If you have any other questions please feel free to contact us. Thanks.
Dear [redacted], We are extremely sorry for any inconvenience you may have faced regarding your order with us. Please know that in order to ensure maximum security and reduced fraudulent transactions, we have incorporated a filter in our system that double checks orders if there are any inconsistent...
information provided; such as different billing/sipping addresses, etc. As per our records for your order [[redacted]], as you have separate billing & shipping address, your order thus went through a screening check. Please know that this was done to ensure that the transaction was non-fraud and legitimate. We duly apologize if it made you feel uncomfortable in any way; that was not our intention. As for your order, please know that it has already entered production and will be shipped out in due time.Please note that that contacting your credit card company will not be necessary as your order is legitimate, is being produced and will duly be delivered in accordance to the specification you have selected for your order. We thus request you to kindly revoke any disputes you have issued on the transaction as the order is legitimate.We shall have our customer service manager place a call, to the contact
number you have provided us while ordering, and clear out any confusions
or queries you may have. Thank you.Best regards,PR Team24hourwristbands.com.
The business did cancel the order. The practice needs to...
be evaluated because it is an intentional scam the way the business overcharges customers. The placement of the extra charge which is more than standard shipping for the same quantity is strategically placed on the [redacted] to claim customers have notice however it is not readily visible by customers. The company needs to be forced to cease in its deceptive practices.
Dear [redacted],First and foremost we would like to apologize for the late response, as well as the unfortunate experiences you had with us. We just want you to know that we would go above and beyond for our customer because we value our customers the most in our business. According to your statement...
of our customer service we do not tolerate that kind of action and behavior, [redacted] if you could provide us with your order number we will get not only your refund but also a rightful apology for this matter. Of course an appropriate action will be taken toward the customer service rep that did not act right according to our Netbrands customer service guideline. Once again we do apologize for this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The products were, indeed, delivered on time in response to this Revdex.com complaint. Thank you
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID 10586668, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This response n no way addresses the issues with selling items( accepting money for items) that are out of stock and not revealing that items will need to be shipped over seas t be completed. Nor does it address that my shipping time provided by the company for the wristbands ( for which I paid) and the tote bags ( free shipping) was not adhered to. Nor, was the issue that they did not reach out to rectify the "graphic issues"...of which NOTHING was ever said during any of the phone calls that I made in February OR March. So issuing the refund is standard practice when you have not provided and cannot provide a product/service, but accountability is another. They need to be truthful bout what the company can and cannot perform and stop holding onto peoples money and holding up other peoples business. UNACCEPTABLE. This cannot just be brushed under the rug![redacted]
Hello, we are issuing a full refund for this order due to inventory issues on the product you requested. We apologize for any inconvenience, but this does happen sometimes as we do process every order and sometimes inventory runs out before the order hits that stage of production. We can assure you...
that we would not take your order if we didn't think we could fulfill it at the time the order was placed. The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.