Dear [redacted],
We would
like to sincerely apologize for any inconvenience
you have had to face regarding this order and are deeply concerned about your
dissatisfaction regarding it
We have looked into the claims image, the artwork you
provided and the proof you have approved for the orderPlease understand that the
artwork was slightly zoomed out before production in order to maximize fitness
of the lengthy artwork you provided us with for the orderThis was done because
a zoomed in version may not have displayed the entirety of the lengthy artwork
or might have cropped out a cornerSometimes these effects cannot be
controlled and thus the artwork was shrunk to reduce all likelihood of that
happening
Additionally, our terms and conditions state: A proof enables
you to preview and approve a product, but it will not depict the final product exactly, as it is merely a
computer-generated imageA proof is an approximate preview and does not guarantee an exact match
These effects are acceptable within industry standards and
your order cannot thus be termed as defective
However, as customer satisfaction is of utmost importance to
us, we are willing to remake the entire order for you, free of costIf you
wish to opt for the remake, please let us knowWe shall then check with our
production and design teams to ensure that the results you want are possible
for us to produce exactly
If you do not wish for a remake, we can partially refund you
for the orderPlease know that a full refund is not possible as we have
incurred costs of production of items that cannot be termed defective, as
explained aboveNonetheless, we are still willing to give you a refund of 30%
off the entire order to compensate for the dissatisfaction you encountered
We shall have a customer service representative reach out to
you via our ticketing systemPlease respond to the ticket so that this issue
can be promptly dealt with
Thank you for your cooperation and patience
Warmest Regards,
24hourwristbands
Hello, we have confirmation on 8/18/15 that the customer approved a refund for 25% of the order in the amount of $41.10. The refund was issued yesterday and takes 2-3 business days to reflect on the customer's account. Please let us know if you have any other questions. We hope to now close this claim. Thanks.
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/6/2015 6:55:47 PM and assigned ID 10702366.I just want to inform you that the transaction of $38.13 has been transferred...
to my account. They never told me it would come from "Netbrands Media Co". They had in total 3 different names to their company. I kept asking my bank if "imprint.com" or "24hourwristbands.com" had refunded me, and nothing showed up. Until today when imprint got back to me (after telling them I made a Revdex.com claim) did they respond with a transaction#, I went to my bank today, and was under the name "Netbrands Media Co."
Regards,
Hello, we have already issued a refund for the tax/customs/handling and the $15.00 promotion on your order. We inform all of our customers that your subtotal will have an additional charge added depending on the specifications of the order. The additional $15.00 is for the
processing/handling fee...
for the promotional 100 wristbands. We will not issue a full refund since you received the product on time and according to your specifications. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Accepting full responsibility would be giving me a complete refund, or replacing the defective items free of charge..not making your consumer pay for your mistake/ horrible quality.
Dear Mary,We would first like to apologize for any and all inconvenience that you have had to face with your order but please know that we do understand your disappointment and frustration which is why our customer service representative offered a full remake on the last response from our side. We...
request that you respond to that email from us so that we can resolve this issue as soon as possible because we do admit that this was an error from our side and you should not have to pay for our error. Please also know that a remake will take about two weeks of time so we suggest you mention your deadline if you have one so we can figure out if we can have the remake delivered to you within that time frame. We hope that this mishap will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have done the most we can with the best of our abilities to help and serve them better. Please reply back through the ticketing system so we can rectify this mishap as soon as possible, thank you.Sincerely,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received a full refund and I appreciate your attention to this matter.Sincerely,[redacted]
Yes, we understand your complaint and we are taking strides to improve our customer service. We have found that using the ticket system was the preferred method for many of our customers because we were having longer hold times due to high volumes of orders being processed. Many customers are not able to wait on the phone so they prefer to send a ticket and get a response in a timely manner. We apologize for any inconvenience and we hope that we can continue to be your provider for promotional products. We just wanted to extend a 10% coupon towards a new order if you choose to use us again. Just reference your order number and it will be notated. Thank you again for choosing us. Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The biggest problem here is that the company is unwilling to accept blame for how their customer service team treated me. This no longer has anything to do with timing or delivery of their product. Something I've stated now three times. But the company is unwilling to even acknowledge what my complaint is, much less admit fault for the completely unacceptable behavior of their employees. It's clear to me now that this company does not care about how they treat their customers and will not ever admit that their service is sub par. I will never do business with them again and will communicate very clearly to everyone I know within the Event Planning community to never do business with them because of this severe issue with how they treat customers. They have proven they are unwilling to even read a complaint, comprehend the content of that complaint, acknowledge any wrong doing, do anything about their staff's wrong doing, or work to improve how they do business so that no customer ever has to go through the treatment I suffered - and clearly so many other customers have suffered now that I've read both the complaints here on the Revdex.com site as well as through other customer review site like [redacted].This company has a serious problem. And is unwilling to even admit it, let alone do anything about it. What a shameful situation. I am disgusted by this situation. I once again implore the Revdex.com to withdraw support of this company as they have now proven they are not with said support.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[redacted], As our policy states our orders do not go into production until the next business day and yes our shipping does state 5 business days, but we also inform our customers that ground shipping is not guaranteed. We are not the carrier service so any delays that may occur due to weather or any other reasons are not our responsibility. We do apologize that you were not fully satisfied with your order because we want all of our customers to leave with an excellent experience. We will issue the 15% refund today and it will reflect on your account within 1-3 business days. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I provided the business with all of the information they requested. Their response of asking me to provide more pictures is a lie. I supplied them with all the photos they asked for. They did offer me a 15% refund, however I have not received this refund yet. After a little bit of research on this company, it seems as tho I am not the only pissed off customer.
Dear [redacted], We are extremely sorry for the delay caused. Nonetheless, please know that the refund has been issued from our end.As agreed upon, you will be refunded 50% of the amount you paid for the mugs. We thus refunded you 50% of $36.14, which is $18.07 to transaction [redacted].You may use the ID given above to look up the transaction.Note: It may take the band a few business to process the transaction for it to show up in your card. Please rest assured that the credit has already been processed from our end. Again, we would like to sincerely apologize for any and all inconveniences and we truly hope that this will not tarnish our relationship with you. We hope you will reconsider doing business with us in the future. Have a nice day.Best regards,24hourwristbands.com.
Hello, this order was placed with our company through our
online ordering system. The customer approved the order for standard production and it was produced in 8 business days which is the maximum amount of days under the standard
production time frame of 7-15 business days. We give our customers...
the option to select Chinese or US production when they go through each step of the ordering process. The customer has received the
order and has not contacted us with any issues regarding the product they received.
Order was shipped via Fed Ex [redacted]. If the customer does not want the
product, we ask that they return it in full for a policy refund of 75% of the subtotal. If they want to keep the product or have already distributed it we can extend a 15% coupon towards a future order with us. Just use this order number and claim as a reference. Thank you.
Hello Jessica,
Please be informed that the refund has been approved with transaction ID [redacted]. So from our end the refund has been cleared. You may
contact your bank regarding the refund by giving them the transaction ID
to verify if it had went through or not. Again, we are dearly sorry for
all inconveniences with your order. If you have any questions or
comments regarding your order, please feel free to get back to us in
this ticket and we will do to the best of our abilities to assist you in
the matter. Thank you. Regards,Imprint.com
Dear [redacted],We apologize for any inconvenience that you may have faced but please know that in order to resolve your issue we require your order number so we can look into your order and figure out what actually went wrong so we suggest you provide your order number here. Also we will need you to...
provide pictures of the defects your claiming on the product you received so we suggest you contact us through our ticketing system and provide multiple pictures of multiple wristbands in one frame for us to verify the defect and process your claim accordingly. Please know that we as a company have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve our customer so if your claim is indeed verified to be defective we will take necessary steps to rectify the issue. We will be waiting for your reply, thank you. Sincerely,24HourWristbands.com
Dear [redacted],
We are extremely sorry for the hassle you have
faced
regarding this orderPlease understand that we did try our best to have your
order to you by 3/Initially, you chose standard production and ground
shipping as you have said so yourself and you requested to have the shipping
address changed after the order has been sent to productionPlease note that
usually in such cases, orders or its specifications cannot be changed once
order enters production as vendors are given absolute order informationNonetheless,
after engaging several personnel we could finally alter the shipping address
just so you could have the items at your desired place
Additionally, when you requested the shipping to be
upgraded, we did upgrade the shipping, without charging you additionally for it
even though you offered to pay extra, from ground shipping - Days to rush
shippingWe sent shipment information to [redacted] on 3/[redacted] received it on
3/which, unfortunately, was a SaturdayAs Saturday and Sunday are not
business days, [redacted] did not proceed until Monday 3/Thus your order was
lateWe called [redacted] several times but were informed that there was nothing to
be done about it
Please understand that we did try our best to have the items
to you in time and to the desired locationAdditionally, we also had someone
call you recently, and as you have informed that you no longer require the
products, which could not regrettably be delivered on time due to the reasons
stated above, we are giving you a full refund on your order
Please note that we always stand behind our products and
servicesAs we could not deliver in time, you shall be fully refundedWe have
issued the refund to [redacted]Please check with your bankIt may take a few
business days for the bank to process the credit back to your card
Additionally as a token of goodwill, we are willing to give
you a 5% discount on your next order with us
As we have met your desired settlement, we hope and consider this issue to be
resolvedWe hope our relationship with you is not tarnished and we hope that
you will acknowledge that we did indeed try everything possible to have the
order to you in timeWe hope you will consider us again for your next order
Warmest regards,
24hourwristbands
Dear [redacted],We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping specifications that...
you chose. Rush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate times. Nonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a company. Since you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issue. Please give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your order. We hope to hear from you soon. Thank you.Sincerely,24HourWristbands.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. After many many attempts they have finally agreed to refund my money. Their US service seems pretty good. Their overseas service is reeking havoc on their reputation. My case was denied at first. Many complaints to the company before they just yesterday agreed to refund my money. Check out the comments on [redacted] they have the same complaints.I am willing to close this complaint hoping the money actually gets refunded.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Hello,I will close the case after this has been resolved. The 48 hours is up today. I am glad you are listening to the conversation because in that you will hear that we established the size in the first 15 minutes and you will NEVER hear me ask to change my order. I did not realize I was dealing with a company that I had to double check sizes because it would be changed without my knowledge and without me asking. When he sent that second proof we were talking about pricing at that point, so I was unaware I would have to continue to check something that he clearly knew I wanted. After we talked about why the price was so different and he told me I was looking at a 12X18 and I said "Oh ok" because I understood why at that point. From then, he sent me a 18X24 invoice, so he was aware of the size I wanted as well. If he was confused about it he should have asked. I proceeded to send him a screen shot of the shipping prices from a 18X24 yard sign, which he said he did not get, but I did not get a not deliverable receipt. All I want is the yard signs the size I wanted. As much as we paid for them I know it would not cost your company near as much to remake this and be done than the hassle of us going back and forth. You would still make money off of us and we would continue to do business with your company and learn from the mistakes made. I do not understand why you would not make this right and keep a customer. Had I ever asked him to change the size I would understand. Had I selected the size myself I would understand. But, I called in to avoid these mistakes just like I called in last time. If I wanted to click things myself and rely on computers to place an order I would have done it myself, but I did not. I call in so the person on the phone can hear my order, know what I want, and do what I ask. Not know my order and place the order they want and then tell me I am out of luck because he changed the invoice and I did not realize someone would change my order without asking. We hope to hear from you today and can close this case.
Dear [redacted],
We would
like to sincerely apologize for any inconvenience
you have had to face regarding this order and are deeply concerned about your
dissatisfaction regarding it
We have looked into the claims image, the artwork you
provided and the proof you have approved for the orderPlease understand that the
artwork was slightly zoomed out before production in order to maximize fitness
of the lengthy artwork you provided us with for the orderThis was done because
a zoomed in version may not have displayed the entirety of the lengthy artwork
or might have cropped out a cornerSometimes these effects cannot be
controlled and thus the artwork was shrunk to reduce all likelihood of that
happening
Additionally, our terms and conditions state: A proof enables
you to preview and approve a product, but it will not depict the final product exactly, as it is merely a
computer-generated imageA proof is an approximate preview and does not guarantee an exact match
These effects are acceptable within industry standards and
your order cannot thus be termed as defective
However, as customer satisfaction is of utmost importance to
us, we are willing to remake the entire order for you, free of costIf you
wish to opt for the remake, please let us knowWe shall then check with our
production and design teams to ensure that the results you want are possible
for us to produce exactly
If you do not wish for a remake, we can partially refund you
for the orderPlease know that a full refund is not possible as we have
incurred costs of production of items that cannot be termed defective, as
explained aboveNonetheless, we are still willing to give you a refund of 30%
off the entire order to compensate for the dissatisfaction you encountered
We shall have a customer service representative reach out to
you via our ticketing systemPlease respond to the ticket so that this issue
can be promptly dealt with
Thank you for your cooperation and patience
Warmest Regards,
24hourwristbands
Hello, we have confirmation on 8/18/15 that the customer approved a refund for 25% of the order in the amount of $41.10. The refund was issued yesterday and takes 2-3 business days to reflect on the customer's account. Please let us know if you have any other questions. We hope to now close this claim. Thanks.
Revdex.com:
This letter is to inform you that Netbrands Media Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/6/2015 6:55:47 PM and assigned ID 10702366.I just want to inform you that the transaction of $38.13 has been transferred...
to my account. They never told me it would come from "Netbrands Media Co". They had in total 3 different names to their company. I kept asking my bank if "imprint.com" or "24hourwristbands.com" had refunded me, and nothing showed up. Until today when imprint got back to me (after telling them I made a Revdex.com claim) did they respond with a transaction#, I went to my bank today, and was under the name "Netbrands Media Co."
Regards,
Hello, we have already issued a refund for the tax/customs/handling and the $15.00 promotion on your order. We inform all of our customers that your subtotal will have an additional charge added depending on the specifications of the order. The additional $15.00 is for the
processing/handling fee...
for the promotional 100 wristbands. We will not issue a full refund since you received the product on time and according to your specifications. Please let us know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Accepting full responsibility would be giving me a complete refund, or replacing the defective items free of charge..not making your consumer pay for your mistake/ horrible quality.
Dear Mary,We would first like to apologize for any and all inconvenience that you have had to face with your order but please know that we do understand your disappointment and frustration which is why our customer service representative offered a full remake on the last response from our side. We...
request that you respond to that email from us so that we can resolve this issue as soon as possible because we do admit that this was an error from our side and you should not have to pay for our error. Please also know that a remake will take about two weeks of time so we suggest you mention your deadline if you have one so we can figure out if we can have the remake delivered to you within that time frame. We hope that this mishap will not tarnish our relationship and prevent us from doing future business as we have always prioritized our customers over all aspects and have done the most we can with the best of our abilities to help and serve them better. Please reply back through the ticketing system so we can rectify this mishap as soon as possible, thank you.Sincerely,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received a full refund and I appreciate your attention to this matter.Sincerely,[redacted]
Yes, we understand your complaint and we are taking strides to improve our customer service. We have found that using the ticket system was the preferred method for many of our customers because we were having longer hold times due to high volumes of orders being processed. Many customers are not able to wait on the phone so they prefer to send a ticket and get a response in a timely manner. We apologize for any inconvenience and we hope that we can continue to be your provider for promotional products. We just wanted to extend a 10% coupon towards a new order if you choose to use us again. Just reference your order number and it will be notated. Thank you again for choosing us. Have a nice day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The biggest problem here is that the company is unwilling to accept blame for how their customer service team treated me. This no longer has anything to do with timing or delivery of their product. Something I've stated now three times. But the company is unwilling to even acknowledge what my complaint is, much less admit fault for the completely unacceptable behavior of their employees. It's clear to me now that this company does not care about how they treat their customers and will not ever admit that their service is sub par. I will never do business with them again and will communicate very clearly to everyone I know within the Event Planning community to never do business with them because of this severe issue with how they treat customers. They have proven they are unwilling to even read a complaint, comprehend the content of that complaint, acknowledge any wrong doing, do anything about their staff's wrong doing, or work to improve how they do business so that no customer ever has to go through the treatment I suffered - and clearly so many other customers have suffered now that I've read both the complaints here on the Revdex.com site as well as through other customer review site like [redacted].This company has a serious problem. And is unwilling to even admit it, let alone do anything about it. What a shameful situation. I am disgusted by this situation. I once again implore the Revdex.com to withdraw support of this company as they have now proven they are not with said support.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[redacted], As our policy states our orders do not go into production until the next business day and yes our shipping does state 5 business days, but we also inform our customers that ground shipping is not guaranteed. We are not the carrier service so any delays that may occur due to weather or any other reasons are not our responsibility. We do apologize that you were not fully satisfied with your order because we want all of our customers to leave with an excellent experience. We will issue the 15% refund today and it will reflect on your account within 1-3 business days. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,I provided the business with all of the information they requested. Their response of asking me to provide more pictures is a lie. I supplied them with all the photos they asked for. They did offer me a 15% refund, however I have not received this refund yet. After a little bit of research on this company, it seems as tho I am not the only pissed off customer.
Dear [redacted], We are extremely sorry for the delay caused. Nonetheless, please know that the refund has been issued from our end.As agreed upon, you will be refunded 50% of the amount you paid for the mugs. We thus refunded you 50% of $36.14, which is $18.07 to transaction [redacted].You may use the ID given above to look up the transaction.Note: It may take the band a few business to process the transaction for it to show up in your card. Please rest assured that the credit has already been processed from our end. Again, we would like to sincerely apologize for any and all inconveniences and we truly hope that this will not tarnish our relationship with you. We hope you will reconsider doing business with us in the future. Have a nice day.Best regards,24hourwristbands.com.
Hello, this order was placed with our company through our
online ordering system. The customer approved the order for standard production and it was produced in 8 business days which is the maximum amount of days under the standard
production time frame of 7-15 business days. We give our customers...
the option to select Chinese or US production when they go through each step of the ordering process. The customer has received the
order and has not contacted us with any issues regarding the product they received.
Order was shipped via Fed Ex [redacted]. If the customer does not want the
product, we ask that they return it in full for a policy refund of 75% of the subtotal. If they want to keep the product or have already distributed it we can extend a 15% coupon towards a future order with us. Just use this order number and claim as a reference. Thank you.
Hello Jessica,
Please be informed that the refund has been approved with transaction ID [redacted]. So from our end the refund has been cleared. You may
contact your bank regarding the refund by giving them the transaction ID
to verify if it had went through or not. Again, we are dearly sorry for
all inconveniences with your order. If you have any questions or
comments regarding your order, please feel free to get back to us in
this ticket and we will do to the best of our abilities to assist you in
the matter. Thank you. Regards,Imprint.com
Dear [redacted],We apologize for any inconvenience that you may have faced but please know that in order to resolve your issue we require your order number so we can look into your order and figure out what actually went wrong so we suggest you provide your order number here. Also we will need you to...
provide pictures of the defects your claiming on the product you received so we suggest you contact us through our ticketing system and provide multiple pictures of multiple wristbands in one frame for us to verify the defect and process your claim accordingly. Please know that we as a company have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve our customer so if your claim is indeed verified to be defective we will take necessary steps to rectify the issue. We will be waiting for your reply, thank you. Sincerely,24HourWristbands.com
Dear [redacted],
We are extremely sorry for the hassle you have
faced
regarding this orderPlease understand that we did try our best to have your
order to you by 3/Initially, you chose standard production and ground
shipping as you have said so yourself and you requested to have the shipping
address changed after the order has been sent to productionPlease note that
usually in such cases, orders or its specifications cannot be changed once
order enters production as vendors are given absolute order informationNonetheless,
after engaging several personnel we could finally alter the shipping address
just so you could have the items at your desired place
Additionally, when you requested the shipping to be
upgraded, we did upgrade the shipping, without charging you additionally for it
even though you offered to pay extra, from ground shipping - Days to rush
shippingWe sent shipment information to [redacted] on 3/[redacted] received it on
3/which, unfortunately, was a SaturdayAs Saturday and Sunday are not
business days, [redacted] did not proceed until Monday 3/Thus your order was
lateWe called [redacted] several times but were informed that there was nothing to
be done about it
Please understand that we did try our best to have the items
to you in time and to the desired locationAdditionally, we also had someone
call you recently, and as you have informed that you no longer require the
products, which could not regrettably be delivered on time due to the reasons
stated above, we are giving you a full refund on your order
Please note that we always stand behind our products and
servicesAs we could not deliver in time, you shall be fully refundedWe have
issued the refund to [redacted]Please check with your bankIt may take a few
business days for the bank to process the credit back to your card
Additionally as a token of goodwill, we are willing to give
you a 5% discount on your next order with us
As we have met your desired settlement, we hope and consider this issue to be
resolvedWe hope our relationship with you is not tarnished and we hope that
you will acknowledge that we did indeed try everything possible to have the
order to you in timeWe hope you will consider us again for your next order
Warmest regards,
24hourwristbands
Dear [redacted],We apologize for all and any inconvenience that you may have faced with your order but please know that no matter what the case if your order was supposed to be in china or the us we will be producing your order exactly according to the production and shipping specifications that...
you chose. Rush shipping and production times are guaranteed but standard orders cannot be as these are delivered with estimated and not accurate times. Nonetheless, we have always tried our best with the most of our abilities to meet our customers requirements as we always prioritize our customers over all aspects as a company. Since you did not provide an order number we are unable to see and figure out what actually went wrong or what can be done now to resolve this issue. Please give us your order number and rest assured that we will do all we can to rectify this issue or compensate you if there is any fault from our side regarding your order. We hope to hear from you soon. Thank you.Sincerely,24HourWristbands.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. After many many attempts they have finally agreed to refund my money. Their US service seems pretty good. Their overseas service is reeking havoc on their reputation. My case was denied at first. Many complaints to the company before they just yesterday agreed to refund my money. Check out the comments on [redacted] they have the same complaints.I am willing to close this complaint hoping the money actually gets refunded.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Hello,I will close the case after this has been resolved. The 48 hours is up today. I am glad you are listening to the conversation because in that you will hear that we established the size in the first 15 minutes and you will NEVER hear me ask to change my order. I did not realize I was dealing with a company that I had to double check sizes because it would be changed without my knowledge and without me asking. When he sent that second proof we were talking about pricing at that point, so I was unaware I would have to continue to check something that he clearly knew I wanted. After we talked about why the price was so different and he told me I was looking at a 12X18 and I said "Oh ok" because I understood why at that point. From then, he sent me a 18X24 invoice, so he was aware of the size I wanted as well. If he was confused about it he should have asked. I proceeded to send him a screen shot of the shipping prices from a 18X24 yard sign, which he said he did not get, but I did not get a not deliverable receipt. All I want is the yard signs the size I wanted. As much as we paid for them I know it would not cost your company near as much to remake this and be done than the hassle of us going back and forth. You would still make money off of us and we would continue to do business with your company and learn from the mistakes made. I do not understand why you would not make this right and keep a customer. Had I ever asked him to change the size I would understand. Had I selected the size myself I would understand. But, I called in to avoid these mistakes just like I called in last time. If I wanted to click things myself and rely on computers to place an order I would have done it myself, but I did not. I call in so the person on the phone can hear my order, know what I want, and do what I ask. Not know my order and place the order they want and then tell me I am out of luck because he changed the invoice and I did not realize someone would change my order without asking. We hope to hear from you today and can close this case.