[redacted]
We apologize for any inconvenience that you may have faced with your order, please know that upon your request we did inform production and had your order expedited but it will reach you on the 29th because of the weekend which we are truly sorry for. We understand your...
frustration but please know that all of the shipping information is noted down in the shipping section of our terms and conditions where it is stated that:-When you place a rush production order but then opt for "normal" or
"ground" shipping method, please be advised that the delivery date will
only be "estimated" and not guaranteed, as shipping companies do not
offer guarantees for ground shipping.Nonetheless, we did indeed try our best to have the order delivered by your desired deadline on the 26th but because of the shipping carrier it will be reaching you on the the 29th as they do not ship on weekends. We realize that your event will be over by that time which is very disappointing for us, as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to resolve any issues and provide good service. We could refund 80% of your order total back to you but would have to keep the rest to cover the material cost which we hope you would understand, please let us know if your alright with that and we will issue the refund accordingly. We hope this mishap does not tarnish your relationship with us and prevent us from doing future business, we would really appreciate if you gave us another chance so we could provide better service and win back your trust to retain you as a customer. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Hello, thanks for contacting us. In order to find the best resolution for you please provide us with an order number. We tried locating your order using your name, but were unable to do so. Thanks for your cooperation.
Hello, due to the delay in production of your order we are
issuing a full refund for this order in the amount of $101.81. Thanks for your
patience with this matter. The refund will reflect on your account within 1-3
business days. We are not sure why your order was sent to our Chinese facility...
instead of being produced in our Texas offices. We apologize for the inconvenience. Please let us know if you have any other questions. Thanks.
Dear [redacted],Please accept our most sincere apologies for all the hassle you
have had to go through with your order, please know that the reorder for the tote bags were indeed produced accordingly to the artwork that was attached but it seems the artwork attached on the reorder was not the one...
that was approved on the original order. Even though we produced the order exactly as it was placed we do realize your disappointment with the product you received, please know our customers and the service we provide to them are of utmost importance to us so having you displeased and the way this order turned out is very disheartening for us. We can offer a refund for your order or a remake for the bags that you never used and a 10% discount on a future order as a token of apology and goodwill. One of our customer service representatives shall immediately get
in touch with you via the ticketing system to notify you about the refund or a remake for the order.
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order.
We would like to sincerely apologize again for all the inconvenience.Warmest regards,
24hourwristbands.com.
Microsoft[redacted]Explorer
Dear Customer,
We are extremely sorry that you were
not happy with your productPlease understand that minor visual imperfections
may exist on custom printed productsHowever, these effects are acceptable
within industry standards and the products cannot really be considered defective
Nonetheless, please know that customer
satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and servicesPlease know a full refund is not
possible as some non-refundable finances/services & non-reusable resources have already
been invested on this orderHowever, due to your immense dissatisfaction on
the products, we are willing to accept your request of 75% refundPlease note:
You paid a total of $for this
order
75%
of $= $
Please know that we have already
refunded you $earlier
Charged Amount
$
Refunded Amount
$
Remaining
Balance
$
$
- $25.12= $
We have reimbursed the remaining
amount of $back to your cardRefund of $to transaction [redacted]
Feel free check with your bankPlease note that it may take the bank a few
business days to process the transaction and for the credit to reflect on your
statement
A customer service representative shall also get in touch with you via the
ticketing system to inform you of the aboveWe hope this issue is resolved
Warmest regards,
[redacted]
Hello,Thank you for your post. We have had two of our claims managers review your claim and see that the shading of the house in the artwork was not depicted correctly and a full refund should be issued. We apologize for any confusion, but some of our reps must not have noticed that. Thanks for your...
patience and cooperation with this matter. I just issued a refund and it should reflect on your account within 1-3 business days. Have a great weekend!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. You over charged me to begin with which is WHY the original $15 was refunded. Refund me the $25 you promised and the dispute will be closed. Until then, no. Your business practices are dispicable and how.you treat a family, who purchased a product to help raise funds.for the cancer we are dealing with, is downright shameful. I am ashamed FOR you, because obviously you have none yourself.
Regards,
Dear [redacted],Please know that your refund was in fact requested on the 13th by our customer service representative and you were also informed that your refund would take 7 business days to be refunded from our end as well through our ticketing system, also once your charge has been transacted back to your credit card from our end it may take a few business days for your bank to credit that charge back to your card which is why it took this much time for your refund to be credited back. We had no intention of keeping your money as we have always done the most we can to the best of abilities to assist and help our customers in every way possible way, even incurring losses at times. Our business depends on keeping good relationships with our customers as this is a repeat business so there is no way we would ever try and keep any customers money without their consent. As we have previously stated a 10% discount still remains as a token of apology and good will on a future order if you choose. We hope this will clarify all the misunderstanding that has occurred over the past few days. Thank you.Sincerely,24HourWristbands.com
Hello, we have Refunded $113.98 to transaction [redacted] for this order. The funds will be back in your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Hello, we have been informed that the customer is willing to accept two refunds of $113.75 equaling $227.50 and will close their claim with the Revdex.com. They have also notified their credit card company of the cancellation of their dispute. The refund has been issued and will reflect on their account...
within 1-3 business days. We thank you for cooperating with us on this issue. Thanks.
Hello, we have a issued a refund for the total amount you requested of $92.10. We appreciate your cooperation with this matter and if you have any other questions please don't hesitate to contact us. The complete refund should reflect on your account within 1-3 business days. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with this
solution because THIS solution should have been offered to me at the time of my
first complaintSince they did not offer this solution to me EVER, I was
forced to print the wristbands with another online vendor because I was in a
time sensitive situation with my client24hourwristbands.com was aware of this
since I paid an additional $to expedite the shipping I will return
the merchandise they originally sent to me since they serve no purpose to meI
plan to dispute the charges through my credit card companyI stand by my review of this companyThey are
terrible to deal with and their customer service department is garbage and I
hope anyone who does business with them does there research
Regards,
[redacted] Executive Printers of Florida
Hello, thanks for contacting us. We reviewed your order and saw that the order was shipped via [redacted] on 6/5/515 as requested by the customer. We also went ahead and issued a courtesy 15% refund for this order since you were not fully satisfied with the order. The refund will...
reflect on your account within 1-3 business days. We appreciate your feedback and we take every claim seriously as we look to improve our product quality as well as customer service. Please let us know if you have any other questions regarding this order. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The 15% refund can be issued to the card I have on file with the company within the next 10 business days. If this is not acceptable, please notify me immediately.Best,[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company did follow through on their discount offer and it was received by my bank.
Dear [redacted],We would like to apologize again for any inconvenience caused but as we explained before the wristbands you ordered were swirl wristbands, your claim was denied because your wristbands were made exactly according to industrial standards as described in our terms and conditions so we truly cannot give you a full refund for something that we did nothing wrong on. Nonetheless we do understand your dissatisfaction and even after analyzing the pictures you sent of the wristbands for your claim multiple times and deeming it to not be defective the most we can do in a case like this, is extend your courtesy refund amount that was offered to you by us to $50. Please try and understand the fact that swirl wristbands have an outcome like this, we would have accepted your claim otherwise as we as a company have always done the most we can with the best of our abilities to help and serve our customer so it is very disappointing for us to have you displeased. We hope we were able to clarify this issue and hope you understand our predicament in this situation. Thank you and please contact us for any further inquiries. Sincerely,24HourWristbands.com
[redacted]
We apologize once again for all the inconvenience that you had to face with your order, please know that we have issued a full refund to [redacted] We understand and realize that your production time was delayed which is why we have issued a full refund and are also offering a 10% discount on a new order if you choose as a token of goodwill, we hope this mishap will not tarnish our relationship and you would give us another chance to serve you better in the future. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Hello, we were able to cancel your order. We have issued a full refund today and the refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Hello, a combined refund in the amount of $273.00 was issued as of today. You should see 3 different refunds sent to you in the amounts of:$92.91$120.09$60.00We apologize for any confusion and/or inconvenience. Please confirm once you get these refunds. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
From: [redacted] [mailto:lmott[redacted]@gmail.com] Sent: Wednesday, December 16, 2015 9:30 AM To: drteam Subject: #[redacted] Hello, This matter was closed yesterday due to my lack of response. I was still waiting for resolution, which I finally received at 11:30 pm last night. Please revise the resolution to indicate that the client was issued full reimbursement and intends to try another product them again. Sincerely, [redacted]
[redacted]
We apologize for any inconvenience that you may have faced with your order, please know that upon your request we did inform production and had your order expedited but it will reach you on the 29th because of the weekend which we are truly sorry for. We understand your...
frustration but please know that all of the shipping information is noted down in the shipping section of our terms and conditions where it is stated that:-When you place a rush production order but then opt for "normal" or
"ground" shipping method, please be advised that the delivery date will
only be "estimated" and not guaranteed, as shipping companies do not
offer guarantees for ground shipping.Nonetheless, we did indeed try our best to have the order delivered by your desired deadline on the 26th but because of the shipping carrier it will be reaching you on the the 29th as they do not ship on weekends. We realize that your event will be over by that time which is very disappointing for us, as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to resolve any issues and provide good service. We could refund 80% of your order total back to you but would have to keep the rest to cover the material cost which we hope you would understand, please let us know if your alright with that and we will issue the refund accordingly. We hope this mishap does not tarnish your relationship with us and prevent us from doing future business, we would really appreciate if you gave us another chance so we could provide better service and win back your trust to retain you as a customer. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Hello, thanks for contacting us. In order to find the best resolution for you please provide us with an order number. We tried locating your order using your name, but were unable to do so. Thanks for your cooperation.
Hello, due to the delay in production of your order we are
issuing a full refund for this order in the amount of $101.81. Thanks for your
patience with this matter. The refund will reflect on your account within 1-3
business days. We are not sure why your order was sent to our Chinese facility...
instead of being produced in our Texas offices. We apologize for the inconvenience. Please let us know if you have any other questions. Thanks.
Dear [redacted],Please accept our most sincere apologies for all the hassle you
have had to go through with your order, please know that the reorder for the tote bags were indeed produced accordingly to the artwork that was attached but it seems the artwork attached on the reorder was not the one...
that was approved on the original order. Even though we produced the order exactly as it was placed we do realize your disappointment with the product you received, please know our customers and the service we provide to them are of utmost importance to us so having you displeased and the way this order turned out is very disheartening for us. We can offer a refund for your order or a remake for the bags that you never used and a 10% discount on a future order as a token of apology and goodwill. One of our customer service representatives shall immediately get
in touch with you via the ticketing system to notify you about the refund or a remake for the order.
Please respond to us via that ticket regarding any queries or assistance that
you may require with the order.
We would like to sincerely apologize again for all the inconvenience.Warmest regards,
24hourwristbands.com.
Microsoft[redacted]Explorer
Dear Customer,
We are extremely sorry that you were
not happy with your productPlease understand that minor visual imperfections
may exist on custom printed productsHowever, these effects are acceptable
within industry standards and the products cannot really be considered defective
Nonetheless, please know that customer
satisfaction is of utmost importance to us and we always try our best to satisfy our customers with our products and servicesPlease know a full refund is not
possible as some non-refundable finances/services & non-reusable resources have already
been invested on this orderHowever, due to your immense dissatisfaction on
the products, we are willing to accept your request of 75% refundPlease note:
You paid a total of $for this
order
75%
of $= $
Please know that we have already
refunded you $earlier
Charged Amount
$
Refunded Amount
$
Remaining
Balance
$
$
- $25.12= $
We have reimbursed the remaining
amount of $back to your cardRefund of $to transaction [redacted]
Feel free check with your bankPlease note that it may take the bank a few
business days to process the transaction and for the credit to reflect on your
statement
A customer service representative shall also get in touch with you via the
ticketing system to inform you of the aboveWe hope this issue is resolved
Warmest regards,
[redacted]
Hello,Thank you for your post. We have had two of our claims managers review your claim and see that the shading of the house in the artwork was not depicted correctly and a full refund should be issued. We apologize for any confusion, but some of our reps must not have noticed that. Thanks for your...
patience and cooperation with this matter. I just issued a refund and it should reflect on your account within 1-3 business days. Have a great weekend!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. You over charged me to begin with which is WHY the original $15 was refunded. Refund me the $25 you promised and the dispute will be closed. Until then, no. Your business practices are dispicable and how.you treat a family, who purchased a product to help raise funds.for the cancer we are dealing with, is downright shameful. I am ashamed FOR you, because obviously you have none yourself.
Regards,
Dear [redacted],Please know that your refund was in fact requested on the 13th by our customer service representative and you were also informed that your refund would take 7 business days to be refunded from our end as well through our ticketing system, also once your charge has been transacted back to your credit card from our end it may take a few business days for your bank to credit that charge back to your card which is why it took this much time for your refund to be credited back. We had no intention of keeping your money as we have always done the most we can to the best of abilities to assist and help our customers in every way possible way, even incurring losses at times. Our business depends on keeping good relationships with our customers as this is a repeat business so there is no way we would ever try and keep any customers money without their consent. As we have previously stated a 10% discount still remains as a token of apology and good will on a future order if you choose. We hope this will clarify all the misunderstanding that has occurred over the past few days. Thank you.Sincerely,24HourWristbands.com
Hello, we have Refunded $113.98 to transaction [redacted] for this order. The funds will be back in your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Hello, we have been informed that the customer is willing to accept two refunds of $113.75 equaling $227.50 and will close their claim with the Revdex.com. They have also notified their credit card company of the cancellation of their dispute. The refund has been issued and will reflect on their account...
within 1-3 business days. We thank you for cooperating with us on this issue. Thanks.
Hello, we have a issued a refund for the total amount you requested of $92.10. We appreciate your cooperation with this matter and if you have any other questions please don't hesitate to contact us. The complete refund should reflect on your account within 1-3 business days. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with this
solution because THIS solution should have been offered to me at the time of my
first complaintSince they did not offer this solution to me EVER, I was
forced to print the wristbands with another online vendor because I was in a
time sensitive situation with my client24hourwristbands.com was aware of this
since I paid an additional $to expedite the shipping I will return
the merchandise they originally sent to me since they serve no purpose to meI
plan to dispute the charges through my credit card companyI stand by my review of this companyThey are
terrible to deal with and their customer service department is garbage and I
hope anyone who does business with them does there research
Regards,
[redacted] Executive Printers of Florida
Hello, thanks for contacting us. We reviewed your order and saw that the order was shipped via [redacted] on 6/5/515 as requested by the customer. We also went ahead and issued a courtesy 15% refund for this order since you were not fully satisfied with the order. The refund will...
reflect on your account within 1-3 business days. We appreciate your feedback and we take every claim seriously as we look to improve our product quality as well as customer service. Please let us know if you have any other questions regarding this order. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The 15% refund can be issued to the card I have on file with the company within the next 10 business days. If this is not acceptable, please notify me immediately.Best,[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The company did follow through on their discount offer and it was received by my bank.
Dear [redacted],We would like to apologize again for any inconvenience caused but as we explained before the wristbands you ordered were swirl wristbands, your claim was denied because your wristbands were made exactly according to industrial standards as described in our terms and conditions so we truly cannot give you a full refund for something that we did nothing wrong on. Nonetheless we do understand your dissatisfaction and even after analyzing the pictures you sent of the wristbands for your claim multiple times and deeming it to not be defective the most we can do in a case like this, is extend your courtesy refund amount that was offered to you by us to $50. Please try and understand the fact that swirl wristbands have an outcome like this, we would have accepted your claim otherwise as we as a company have always done the most we can with the best of our abilities to help and serve our customer so it is very disappointing for us to have you displeased. We hope we were able to clarify this issue and hope you understand our predicament in this situation. Thank you and please contact us for any further inquiries. Sincerely,24HourWristbands.com
[redacted]
We apologize once again for all the inconvenience that you had to face with your order, please know that we have issued a full refund to [redacted] We understand and realize that your production time was delayed which is why we have issued a full refund and are also offering a 10% discount on a new order if you choose as a token of goodwill, we hope this mishap will not tarnish our relationship and you would give us another chance to serve you better in the future. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Hello, we were able to cancel your order. We have issued a full refund today and the refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Hello, a combined refund in the amount of $273.00 was issued as of today. You should see 3 different refunds sent to you in the amounts of:$92.91$120.09$60.00We apologize for any confusion and/or inconvenience. Please confirm once you get these refunds. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
From: [redacted] [mailto:lmott[redacted]@gmail.com] Sent: Wednesday, December 16, 2015 9:30 AM To: drteam Subject: #[redacted] Hello, This matter was closed yesterday due to my lack of response. I was still waiting for resolution, which I finally received at 11:30 pm last night. Please revise the resolution to indicate that the client was issued full reimbursement and intends to try another product them again. Sincerely, [redacted]