Revdex.com:
They have returned the fees for express shipping, which I asked for. I am appalled that a company with almost 400 complaints to the Revdex.com in three years continues to be accredited by the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not received the product they "claimed" to have shpped out once I started the complaint process. I have requested numerous times for a FULL refund and they have stopped responding. I have went to my bank and disputed the charge because I heard nothing back from Revdex.com or Netbrand Media. As I have stated on several occasions, this order took too long, I still do not have my product; and I no longer want the product or any other dealings with this company. I want a FULL refund and will do whatever I need to until I receive it.I am attaching copies of the emails I sent them which happens to be th eonly way I can get any response.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[I am surprised at the ignorance of this response. I paid for 2 day shipping which GENERALLY means that the product will ship by the next day and arrive the following day after that. That means that having ordered on a Wednesday, the item was shipped on that Thursday and should have arrived on that Friday. Meanwhile, I didn't receive the shipment until the following MONDAY. I was never expecting the shipment to arrive in 24 hours. I was expecting it to arrive within 48 hours of placing my order. And considering the amount I paid for 2 day RUSH shipping, my expectations were just the right amount. I made the mistake of assuming that since your company name is 24HOURWRISTBANDS that 48 hours wouldn't be an issue for you. I am, however, not surprised at the continued lack of accountability that this company takes for their service failure. You've failed me as a paying customer. You've failed me as a repeat customer. You've failed me as a referral. I didn't receive your product for when I actually needed it, and now that it's arrived so fashionably late I have ZERO use for it. Your customer service via phone is a joke (20th in queue to 1st and then the line disconnects EVERY TIME), and your online customer ticket process is even more impersonal and conveniently one-sided. Take responsibility.
Regards and Warm Wishes,[redacted]
Hello, this order was late and the customer will be refunded in full. The order seems to have been lost in our system thus creating a delay in production and we apologize for any inconvenience this has caused the customer. We can confirm that the order did ship and was delivered via [redacted]...
** [redacted] . The refund will reflect on your account within 1-3 business days. Thanks for your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]. The remaining refund of $375.63 was issue today and it will reflect on your account within 1-3 business days. Thanks for your patience with this matter.
Please let us know if you have any other questions. Thanks.
Hello, we went ahead and issued a refund for the remaining amount of the order and that should reflect on your account within 1-3 business days. Thank you.
Dear Brent [redacted]We would first like to apologize for any inconvenience that you have faced with your order, please know that we do acknowledge that the fault was from our side which is why we offered a store credit for the defected coolers even though we are not authorized to process a claim...
after it has been seven days which is why our service representatives denied your claim but we do understand that this order is for a very important event which is why we would like to give you the option of a full refund as well if you choose or a store credit of that amount if you wish to place a new order. Please let us know how you would like to proceed in rectifying this issue and we will follow through accordingly. Thank you.Sincerely,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. They are telling me I had the option for a full refund at one time, which has never been offered. I will gladly return the late-delivered wristbands as they are useless to me since they arrived after the event. I expected "24hourwristbands" to live up to the name.
Regards,
Hello, we can confirm that your order shipped out yesterday via [redacted]. If you do not need your order anymore we will issue a refund for the full amount. If you want to keep the order we can issue a courtesy 25% refund for the inconvenience you dealt with. We hope to hear back...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The refund has been received, thank you.
Hello, I have seen that a full refund was issued on 6/3/15 and should reflect on the customer's account by now. We apologize for any inconvenience and we thank you for your patience with this matter. Please let us know if you have any other questions. Thanks.
Dear [redacted]We would first like to apologize for any and all inconvenience that you may have faced regarding your order with us, please know that our customer service representatives only asked about the $40 cancellation fee because your order had already left for production by the time you...
informed us about cancelling it but we understand the fact that it was not your fault as you notified us quite promptly about your cancellation request which is why we have already refund the total amount charged of $177.80 [redacted] as you were informed by our customer service representatives through our ticketing system according to our records. We really appreciate the fact that you gave us a second chance and feel very disappointed that we could not provide the service we intended to so we are offering a 10% discount on a future order as a token of apology in hopes that this mishap will not tarnish our relationship and prevent us from doing future business. Please contact us for any further inquiries, thank you.Sincerely,
[redacted]
Hello, thanks for your post. We have actually had to cancel and refund this order in full due to inventory issues on the product selected. The refund will reflect on the customer's account within 1-3 business days. We appreciate your patience and understanding with this matter. Thanks.
Hello, we have reviewed this order and it looks as though in order for us to issue a remake or refund decision we would need to see images of the product you received. This request was issued on 5/12/15 and we have yet to receive anything. Please provide us with this evidence so we can move closer...
to a resolution that will best suit the situation. Thanks.
Hello, we have already spoken to this customer and explained our policies to him: They are below:"Segmented bands will have two or more sections of the band in solid colors. In some cases when two colors are made together a fade of the colors might happen, resulting in a faint mix of colors. For...
example: Red and White segmented bands might have a hint of Pink in the location the two colors meet. This effect can not be controlled and is not considered to be defective. Locations for the message can not be guaranteed but can be attempted.The pattern for the colors for segmented bands will be random for any order with more than two colors. We can not promise an exact match of color sequence." This order is not defective and the customer has not been willing to cooperate with us even though we clearly state this information. We try our best to position text on our wristbands, but these bands are produced through a process where the positioning of the message is not guaranteed except for the fact that a front and back message will be separated from one another. I do see that we offered a courtesy refund of 15% which you accepted in the amount of $46.30 which is being issued today, but the order is not defective and if you are willing to keep the product then this is all that we can issue. If you do not want the product and agree to send it back in full we can issue a policy refund which is 75% of the order. Please let us know how you would like to move forward. Thank you.
Dear [redacted],We would first like to apologize for all the inconvenience you had to face with your order, we understand your disappointment with your order being late but please try to understand that the order was held in production for sometime because of Chinese holidays which we informed...
you and apologized for before, through our ticketing system. As you did choose 6 day standard production, according to our terms and conditions it is stated that:- Standard Production time – Our Standard Production time is typically 7
business days. Standard Production time is "estimated" and your order
will not be considered late if production has exceeded 7 business days.
If for any reason, the order was placed during one of our Chinese
Holiday Production breaks, Standard Production can be delayed up to an
additional 7 business days.Regardless, we do realize that your order is still very late and we accept your desired settlement for a discount on your order for the delay but I would also like to inform you that the 5% discount you mentioned was in fact refunded to you which is ($26.58 to transaction [redacted]) and now we are offering another 25% discount more which brings your discount to 30% on your order. Please contact us through our ticketing system for the discount and refer to this case and we will refund you accordingly. We have contacted production and instructed them to expedite your order so it is delivered to you as soon as possible, we hope this mishap will not tarnish your relationship with us as we have always prioritized customer service over all aspects so it is very disappointing for us to have displeased. We hope to serve you better in the future if you give us another chance. Sincerely,24hourwristbands.com
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear [redacted]
We are
very
sorry for any inconvenience you may have facedPlease know that customer
satisfaction is of utmost priority to us and we would not want any of our
customers to be displeased with our products or services
As you are aware, we had one of our representatives
call you on February 4, 2016, regarding your ordersWe have issued a full
remake [redacted], completely free of cost, of your order which may take
up to weeks, which you are fully aware of and consented uponAs per our
records, you have also been sent a digital proof for approval as an added
precaution
We now
consider and expect this case to be closed as we have resolved the issue directly
with youThank you very much for your cooperation
We hope that
you will be pleased with the itemsPlease feel free to contact us via phone or
the ticketing system for any further queries
Thank you
Warmest Regards,
Netbrands Media Corpration
We are not trying to avoid blame. What we are stating is that the order was made on time according to the order that was placed. We are not responsible for the carrier's delays and our company has clear conditions that state we are not responsible for any delays in shipping. We offered the 15% discount as a courtesy and you have to understand we are in the customized promotional product business so if a product is produced we can't reuse or resale the product. You paid for 1 day rush production and the order was shipped 24 hours after it was put into production. We would like to close this claim because we do not feel there is anything else to be discussed. Thanks.
[redacted]
We apologize for any inconvenience that you may have faced with your order, please know that upon your request we did inform production and had your order expedited but it will reach you on the 29th because of the weekend which we are truly sorry for. We understand your...
frustration but please know that all of the shipping information is noted down in the shipping section of our terms and conditions where it is stated that:-When you place a rush production order but then opt for "normal" or
"ground" shipping method, please be advised that the delivery date will
only be "estimated" and not guaranteed, as shipping companies do not
offer guarantees for ground shipping.Nonetheless, we did indeed try our best to have the order delivered by your desired deadline on the 26th but because of the shipping carrier it will be reaching you on the the 29th as they do not ship on weekends. We realize that your event will be over by that time which is very disappointing for us, as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to resolve any issues and provide good service. We could refund 80% of your order total back to you but would have to keep the rest to cover the material cost which we hope you would understand, please let us know if your alright with that and we will issue the refund accordingly. We hope this mishap does not tarnish your relationship with us and prevent us from doing future business, we would really appreciate if you gave us another chance so we could provide better service and win back your trust to retain you as a customer. Please contact us for any further queries. Thank you.Sincerely,[redacted]
Revdex.com:
They have returned the fees for express shipping, which I asked for. I am appalled that a company with almost 400 complaints to the Revdex.com in three years continues to be accredited by the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not received the product they "claimed" to have shpped out once I started the complaint process. I have requested numerous times for a FULL refund and they have stopped responding. I have went to my bank and disputed the charge because I heard nothing back from Revdex.com or Netbrand Media. As I have stated on several occasions, this order took too long, I still do not have my product; and I no longer want the product or any other dealings with this company. I want a FULL refund and will do whatever I need to until I receive it.I am attaching copies of the emails I sent them which happens to be th eonly way I can get any response.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[I am surprised at the ignorance of this response. I paid for 2 day shipping which GENERALLY means that the product will ship by the next day and arrive the following day after that. That means that having ordered on a Wednesday, the item was shipped on that Thursday and should have arrived on that Friday. Meanwhile, I didn't receive the shipment until the following MONDAY. I was never expecting the shipment to arrive in 24 hours. I was expecting it to arrive within 48 hours of placing my order. And considering the amount I paid for 2 day RUSH shipping, my expectations were just the right amount. I made the mistake of assuming that since your company name is 24HOURWRISTBANDS that 48 hours wouldn't be an issue for you. I am, however, not surprised at the continued lack of accountability that this company takes for their service failure. You've failed me as a paying customer. You've failed me as a repeat customer. You've failed me as a referral. I didn't receive your product for when I actually needed it, and now that it's arrived so fashionably late I have ZERO use for it. Your customer service via phone is a joke (20th in queue to 1st and then the line disconnects EVERY TIME), and your online customer ticket process is even more impersonal and conveniently one-sided. Take responsibility.
Regards and Warm Wishes,[redacted]
Hello, this order was late and the customer will be refunded in full. The order seems to have been lost in our system thus creating a delay in production and we apologize for any inconvenience this has caused the customer. We can confirm that the order did ship and was delivered via [redacted]...
** [redacted] . The refund will reflect on your account within 1-3 business days. Thanks for your patience with this matter. Please let us know if you have any other questions. Thanks.
Hello, this order was late and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did ship via [redacted]. The remaining refund of $375.63 was issue today and it will reflect on your account within 1-3 business days. Thanks for your patience with this matter.
Please let us know if you have any other questions. Thanks.
Hello, we went ahead and issued a refund for the remaining amount of the order and that should reflect on your account within 1-3 business days. Thank you.
Dear Brent [redacted]We would first like to apologize for any inconvenience that you have faced with your order, please know that we do acknowledge that the fault was from our side which is why we offered a store credit for the defected coolers even though we are not authorized to process a claim...
after it has been seven days which is why our service representatives denied your claim but we do understand that this order is for a very important event which is why we would like to give you the option of a full refund as well if you choose or a store credit of that amount if you wish to place a new order. Please let us know how you would like to proceed in rectifying this issue and we will follow through accordingly. Thank you.Sincerely,24HourWristbands.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. They are telling me I had the option for a full refund at one time, which has never been offered. I will gladly return the late-delivered wristbands as they are useless to me since they arrived after the event. I expected "24hourwristbands" to live up to the name.
Regards,
Hello, we can confirm that your order shipped out yesterday via [redacted]. If you do not need your order anymore we will issue a refund for the full amount. If you want to keep the order we can issue a courtesy 25% refund for the inconvenience you dealt with. We hope to hear back...
from you so we can resolve this issue. Thanks!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The refund has been received, thank you.
Hello, I have seen that a full refund was issued on 6/3/15 and should reflect on the customer's account by now. We apologize for any inconvenience and we thank you for your patience with this matter. Please let us know if you have any other questions. Thanks.
Dear [redacted]We would first like to apologize for any and all inconvenience that you may have faced regarding your order with us, please know that our customer service representatives only asked about the $40 cancellation fee because your order had already left for production by the time you...
informed us about cancelling it but we understand the fact that it was not your fault as you notified us quite promptly about your cancellation request which is why we have already refund the total amount charged of $177.80 [redacted] as you were informed by our customer service representatives through our ticketing system according to our records. We really appreciate the fact that you gave us a second chance and feel very disappointed that we could not provide the service we intended to so we are offering a 10% discount on a future order as a token of apology in hopes that this mishap will not tarnish our relationship and prevent us from doing future business. Please contact us for any further inquiries, thank you.Sincerely,
[redacted]
Hello, thanks for your post. We have actually had to cancel and refund this order in full due to inventory issues on the product selected. The refund will reflect on the customer's account within 1-3 business days. We appreciate your patience and understanding with this matter. Thanks.
Hello, we have reviewed this order and it looks as though in order for us to issue a remake or refund decision we would need to see images of the product you received. This request was issued on 5/12/15 and we have yet to receive anything. Please provide us with this evidence so we can move closer...
to a resolution that will best suit the situation. Thanks.
Hello, we have already spoken to this customer and explained our policies to him: They are below:"Segmented bands will have two or more sections of the band in solid colors. In some cases when two colors are made together a fade of the colors might happen, resulting in a faint mix of colors. For...
example: Red and White segmented bands might have a hint of Pink in the location the two colors meet. This effect can not be controlled and is not considered to be defective. Locations for the message can not be guaranteed but can be attempted.The pattern for the colors for segmented bands will be random for any order with more than two colors. We can not promise an exact match of color sequence." This order is not defective and the customer has not been willing to cooperate with us even though we clearly state this information. We try our best to position text on our wristbands, but these bands are produced through a process where the positioning of the message is not guaranteed except for the fact that a front and back message will be separated from one another. I do see that we offered a courtesy refund of 15% which you accepted in the amount of $46.30 which is being issued today, but the order is not defective and if you are willing to keep the product then this is all that we can issue. If you do not want the product and agree to send it back in full we can issue a policy refund which is 75% of the order. Please let us know how you would like to move forward. Thank you.
Dear [redacted],We would first like to apologize for all the inconvenience you had to face with your order, we understand your disappointment with your order being late but please try to understand that the order was held in production for sometime because of Chinese holidays which we informed...
you and apologized for before, through our ticketing system. As you did choose 6 day standard production, according to our terms and conditions it is stated that:- Standard Production time – Our Standard Production time is typically 7
business days. Standard Production time is "estimated" and your order
will not be considered late if production has exceeded 7 business days.
If for any reason, the order was placed during one of our Chinese
Holiday Production breaks, Standard Production can be delayed up to an
additional 7 business days.Regardless, we do realize that your order is still very late and we accept your desired settlement for a discount on your order for the delay but I would also like to inform you that the 5% discount you mentioned was in fact refunded to you which is ($26.58 to transaction [redacted]) and now we are offering another 25% discount more which brings your discount to 30% on your order. Please contact us through our ticketing system for the discount and refer to this case and we will refund you accordingly. We have contacted production and instructed them to expedite your order so it is delivered to you as soon as possible, we hope this mishap will not tarnish your relationship with us as we have always prioritized customer service over all aspects so it is very disappointing for us to have displeased. We hope to serve you better in the future if you give us another chance. Sincerely,24hourwristbands.com
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Dear [redacted]
We are
very
sorry for any inconvenience you may have facedPlease know that customer
satisfaction is of utmost priority to us and we would not want any of our
customers to be displeased with our products or services
As you are aware, we had one of our representatives
call you on February 4, 2016, regarding your ordersWe have issued a full
remake [redacted], completely free of cost, of your order which may take
up to weeks, which you are fully aware of and consented uponAs per our
records, you have also been sent a digital proof for approval as an added
precaution
We now
consider and expect this case to be closed as we have resolved the issue directly
with youThank you very much for your cooperation
We hope that
you will be pleased with the itemsPlease feel free to contact us via phone or
the ticketing system for any further queries
Thank you
Warmest Regards,
Netbrands Media Corpration
We are not trying to avoid blame. What we are stating is that the order was made on time according to the order that was placed. We are not responsible for the carrier's delays and our company has clear conditions that state we are not responsible for any delays in shipping. We offered the 15% discount as a courtesy and you have to understand we are in the customized promotional product business so if a product is produced we can't reuse or resale the product. You paid for 1 day rush production and the order was shipped 24 hours after it was put into production. We would like to close this claim because we do not feel there is anything else to be discussed. Thanks.
[redacted]
We apologize for any inconvenience that you may have faced with your order, please know that upon your request we did inform production and had your order expedited but it will reach you on the 29th because of the weekend which we are truly sorry for. We understand your...
frustration but please know that all of the shipping information is noted down in the shipping section of our terms and conditions where it is stated that:-When you place a rush production order but then opt for "normal" or
"ground" shipping method, please be advised that the delivery date will
only be "estimated" and not guaranteed, as shipping companies do not
offer guarantees for ground shipping.Nonetheless, we did indeed try our best to have the order delivered by your desired deadline on the 26th but because of the shipping carrier it will be reaching you on the the 29th as they do not ship on weekends. We realize that your event will be over by that time which is very disappointing for us, as we have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to resolve any issues and provide good service. We could refund 80% of your order total back to you but would have to keep the rest to cover the material cost which we hope you would understand, please let us know if your alright with that and we will issue the refund accordingly. We hope this mishap does not tarnish your relationship with us and prevent us from doing future business, we would really appreciate if you gave us another chance so we could provide better service and win back your trust to retain you as a customer. Please contact us for any further queries. Thank you.Sincerely,[redacted]