Hello, thank you for your post. We clearly state in various parts of our website that the production time is based off business days. Yes, our company is 24hourwristbands.com and we do offer rush production for the majority of our products, but it comes at a premium. We do not mislead our customers...
and process thousands of orders a day with customers fully knowing that their order is either a standard production or rush order. You informed us that you needed your order for 7/24/15 and we met that deadline. You received the product in full so we do not feel any refund should be issued for a product that was produced and shipped out to the customer. What we did do as a courtesy is refund $80.00 off the rush shipping since we were able to send it 2 day air and an additional 15% which amounts to $52.80 for a total refund of $122.80. That refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions.
Hello, due to the delay and mistakes in production of your order we are
issuing a full refund for this order in the amount of $427.79. Thanks for your
patience with this matter. The refund will reflect on your account within 1-3
business days. Thanks.
Dear [redacted],We would first like to apologize for any inconvenience that you had to face but upon checking your order after you provided the order number it seems your order was shipped through [redacted] and it was delivered on 19/10/2016 even though your deadline was 21/10/2016. We also apologize for any misinformation that you may have been provided regarding the production and shipping specifications but please know that only rush specifications can be guaranteed and not standard so when we said that we could not guarantee your delivery time it was because of standard shipping which was chosen by you that shipping companies themselves do not guarantee. We only produce the products and cannot control what happens after an order is shipped out as the shipping carriers are not controlled by us, as per our records we have delivered your order before your desired deadline no matter what the shipping specifications were. We hope this misunderstanding does not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order of your choice as a token of apology and gratitude. Please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Bureau:
After you reached out to the company on my behalf they finally responded out to me, and will be issuing a refund for the goods, which were apparently lost. It's unfortunate that you are the only power they will respond to, as I am sure you have much bigger matters to be dealing with, but I appreciate you intervening and helping me get results.Thank you![redacted]
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our company. The order shipped via [redacted] and although we did fulfill our part of the order we will still issue a full refund after...
filing a claim with [redacted] for losing the package. The claim number is Case ID is : [redacted]. The full refund will reflect on your account within 1-3 business days. We apologize for any inconvenience and if you have any other questions please contact us at anytime. Thanks.
Hello, this order was incorrect the first time and the customer was not satisfied with what they received. We offered a remake, but there were issues with the approval process so we went ahead and issued a full refund. Thanks for your patience with this matter and we apologize for any inconvenience....
The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decision. The refund for $47.77 was issued yesterday and should reflect on the customer's account within 1-3 business days. We are not sure why they opened a claim with...
the Revdex.com when we were fully complaint with their request and assisted them in a timely manner. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will mail back the product for a 75% refund. While it isn't ideal it is a compromise I can accept. Thank you[redacted]
Hello, thank you for your post. The customer states they were not satisfied with their order. The order was made in accordance to the invoice, it is not defective. We make it clear that changes can be requested, but not guaranteed. We will grant the 50% refund as a courtesy, but the customer
still...
has the product or has distributed it. The refund will reflect on your account within 1-3 business days. The product was shipped via [redacted] [redacted]. Please let us know if you have any other questions. Thanks.
Hello, this order was placed with our company on 9/8/15 and produced within our 7-15 business day time frame for standard production. The order was shipped via Fed Ex [redacted] on 9/23 and delivered with 2 day air ship. The customer assumed that the order would be produced in the 7 business...
days even though we clearly state standard production is a minimum of 7 business days. The customer now has the product and we do not feel a refund should be issued. If they would like to return the product we can issue a policy refund. Please let us know how you would like to move forward. Thanks.
Hello, thank you for your post. We have reviewed your order and it does look as though you spoke to someone this morning who set you up with a new order with an in hands date of 10/23/15 which we will definitely meet. We apologize for any inconvenience and delay in our scheduling. We can assure you...
that we will make sure this gets to you without any issues and if you have any other questions or concerns please let us know. The new order number is [redacted] so we hope you can approve all of the order details asap so we can get this order into production. Thanks
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $74.25. Thanks for your patience with this matter. The refund will reflect on your account within 1-3 business days. Your order was lost in production and we accept all responsibility for...
this error. We see the product was delivered and you can keep it free of charge. Thanks.
Dear Customer,We would first like to apologize for all the inconvenience that you have faced with your order but please know that as of now we have already issued a full refund for the error that occurred on your order and it will be transacted within a few business days. We understand your...
frustration since it took us time to provide a resolution but please understand that our representatives were just following protocol and asking for pictures so the error could be properly verified before processing the claim and issuing a refund. We have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve them better which is why we are also offering a 10% discount on a future order of your choice as a token of apology from our end in hopes that this mishap will not tarnish our relationship and prevent us from doing future business, just refer to this review on your future order to avail the discount. Please contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Hello, we clearly state what standard production is and that the days we show are the minimum amount of days that the order will take to be produced. We also have that information in the information box "what is standard production". You were already refunded $20.00 and we went ahead and issued an additional 15% refund which should reflect on your account within 1-3 business days. Please let us know if you have any other questions in regards to this order as we hope to finally reach a resolution for this claim. Thanks.
[redacted]
We appreciate having you as a client since 2010 and we also understand that the quality of the products did not meet your expectations in the long run. However, please do understand that the metallic effect does not come in during the chemical mix by itself - nothing...
will last in the heat of silicon melting process, but it has to be coated later on for the glittering effect. However, the duration will vary depending on the daily activities like the kind of shampoo or shower gel used, the amount of sweat that gets to the bands, etc. We are sincerely sorry to inform you that since the claim was filed after about more than three months of the product delivery date, we cannot process your claim with a complete refund or a remake. Feel free to look into our terms and conditions under RETURN & REFUND POLICY.However, we do respect our clients trust in the products and services we provide so please state the order number of the previous Metallic Gold Wristbands you have ordered and we will investigate the issue in order to provide you with wristbands nothing less than perfect along with a 15% discount on the next order you place with us.Again, we apologize for all the inconvenience caused and we look forward to doing better business with you in the future.Thank you for your patience and cooperation.Best Regards,[redacted]
Hello, we have issued a full refund for this order due to delays in production of your can coolies. I see the product was delivered to you so you can keep the product and we accept responsibility for this. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint
Your company advertises that you offer 100% customer satisfaction but that is not what you are offering. If they was just a hint of brown on these bracelets then I would have been ok. I have sent you pictures and I can send more if need be showing where there big sections of no color just white. There are sections where they are mostly brown. They do not even have the swirl pattern with the colors that are on them as soon as your example. I want a 100% refund and you can have your bracelets.
Regards,
[redacted]We apologize for any inconvenience that you may have faced with your order, it seems that your order was shipped back to our facility according to our records and a full refund of $7.52 was processed to transaction [redacted], which means we have already approved and processed...
the refund from our end. Please contact us for any further inquiries, thank you.Sincerely,[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.It has been weeks and we have still not received the difference in a refund on our credit card.This also does not address the second issue of the wristbands that arrived with the incorrect words. The company acknowledged on my ticket that it was their company's error. I understand that things like this happen, but we should not have been charged for wristbands with the wrong message on them. Originally I was told new wristbands would arrive in time for our event and they were over a week late. I repeatedly called and opened tickets to cancel the order and get a refund but did not get a response. We paid $273 for the defective merchandise and we would like that refunded because of the company's error. I have supplied pictures multiple times on the ticket but can send more. I have spent hours trying to getting a straight answer/response from the company and have come up with nothing. A few days ago they agreed to give a "full refund" on my ticket on their system - I keep following up and they tell me they're waiting for approval. There has been no refund into our credit card yet.
Thank you for your consideration,[redacted]
Hello, thank you for your post. We clearly state in various parts of our website that the production time is based off business days. Yes, our company is 24hourwristbands.com and we do offer rush production for the majority of our products, but it comes at a premium. We do not mislead our customers...
and process thousands of orders a day with customers fully knowing that their order is either a standard production or rush order. You informed us that you needed your order for 7/24/15 and we met that deadline. You received the product in full so we do not feel any refund should be issued for a product that was produced and shipped out to the customer. What we did do as a courtesy is refund $80.00 off the rush shipping since we were able to send it 2 day air and an additional 15% which amounts to $52.80 for a total refund of $122.80. That refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions.
Hello, due to the delay and mistakes in production of your order we are
issuing a full refund for this order in the amount of $427.79. Thanks for your
patience with this matter. The refund will reflect on your account within 1-3
business days. Thanks.
Dear [redacted],We would first like to apologize for any inconvenience that you had to face but upon checking your order after you provided the order number it seems your order was shipped through [redacted] and it was delivered on 19/10/2016 even though your deadline was 21/10/2016. We also apologize for any misinformation that you may have been provided regarding the production and shipping specifications but please know that only rush specifications can be guaranteed and not standard so when we said that we could not guarantee your delivery time it was because of standard shipping which was chosen by you that shipping companies themselves do not guarantee. We only produce the products and cannot control what happens after an order is shipped out as the shipping carriers are not controlled by us, as per our records we have delivered your order before your desired deadline no matter what the shipping specifications were. We hope this misunderstanding does not tarnish our relationship and prevent us from doing future business as we are offering a 10% discount on a future order of your choice as a token of apology and gratitude. Please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Better Business...
Bureau:
After you reached out to the company on my behalf they finally responded out to me, and will be issuing a refund for the goods, which were apparently lost. It's unfortunate that you are the only power they will respond to, as I am sure you have much bigger matters to be dealing with, but I appreciate you intervening and helping me get results.Thank you![redacted]
We have sent this to our customer relations team to definitely be more aware of moving forward. Thank you.
Hello, we have looked up your order and noticed that the order was lost in transit even though it was produced ahead of time and shipped by our company. The order shipped via [redacted] and although we did fulfill our part of the order we will still issue a full refund after...
filing a claim with [redacted] for losing the package. The claim number is Case ID is : [redacted]. The full refund will reflect on your account within 1-3 business days. We apologize for any inconvenience and if you have any other questions please contact us at anytime. Thanks.
Hello, this order was incorrect the first time and the customer was not satisfied with what they received. We offered a remake, but there were issues with the approval process so we went ahead and issued a full refund. Thanks for your patience with this matter and we apologize for any inconvenience....
The refund will reflect on your account within 1-3 business days. Please let us know if you have any other questions. Thanks.
Hello, we have spoke to the customer and have already reached an agreement which the customer approved and understood was a final decision. The refund for $47.77 was issued yesterday and should reflect on the customer's account within 1-3 business days. We are not sure why they opened a claim with...
the Revdex.com when we were fully complaint with their request and assisted them in a timely manner. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will mail back the product for a 75% refund. While it isn't ideal it is a compromise I can accept. Thank you[redacted]
Hello, thank you for your post. The customer states they were not satisfied with their order. The order was made in accordance to the invoice, it is not defective. We make it clear that changes can be requested, but not guaranteed. We will grant the 50% refund as a courtesy, but the customer
still...
has the product or has distributed it. The refund will reflect on your account within 1-3 business days. The product was shipped via [redacted] [redacted]. Please let us know if you have any other questions. Thanks.
Hello, this order was placed with our company on 9/8/15 and produced within our 7-15 business day time frame for standard production. The order was shipped via Fed Ex [redacted] on 9/23 and delivered with 2 day air ship. The customer assumed that the order would be produced in the 7 business...
days even though we clearly state standard production is a minimum of 7 business days. The customer now has the product and we do not feel a refund should be issued. If they would like to return the product we can issue a policy refund. Please let us know how you would like to move forward. Thanks.
Hello, thank you for your post. We have reviewed your order and it does look as though you spoke to someone this morning who set you up with a new order with an in hands date of 10/23/15 which we will definitely meet. We apologize for any inconvenience and delay in our scheduling. We can assure you...
that we will make sure this gets to you without any issues and if you have any other questions or concerns please let us know. The new order number is [redacted] so we hope you can approve all of the order details asap so we can get this order into production. Thanks
Hello, due to the delay in production of your order we are issuing a full refund for this order in the amount of $74.25. Thanks for your patience with this matter. The refund will reflect on your account within 1-3 business days. Your order was lost in production and we accept all responsibility for...
this error. We see the product was delivered and you can keep it free of charge. Thanks.
Dear Customer,We would first like to apologize for all the inconvenience that you have faced with your order but please know that as of now we have already issued a full refund for the error that occurred on your order and it will be transacted within a few business days. We understand your...
frustration since it took us time to provide a resolution but please understand that our representatives were just following protocol and asking for pictures so the error could be properly verified before processing the claim and issuing a refund. We have always prioritized our customers over all aspects and have always done the most we can with the best of our abilities to help and serve them better which is why we are also offering a 10% discount on a future order of your choice as a token of apology from our end in hopes that this mishap will not tarnish our relationship and prevent us from doing future business, just refer to this review on your future order to avail the discount. Please contact us for any further inquiries, thank you.Sincerely,24HourWristbands.com
Hello, we clearly state what standard production is and that the days we show are the minimum amount of days that the order will take to be produced. We also have that information in the information box "what is standard production". You were already refunded $20.00 and we went ahead and issued an additional 15% refund which should reflect on your account within 1-3 business days. Please let us know if you have any other questions in regards to this order as we hope to finally reach a resolution for this claim. Thanks.
[redacted]
We appreciate having you as a client since 2010 and we also understand that the quality of the products did not meet your expectations in the long run. However, please do understand that the metallic effect does not come in during the chemical mix by itself - nothing...
will last in the heat of silicon melting process, but it has to be coated later on for the glittering effect. However, the duration will vary depending on the daily activities like the kind of shampoo or shower gel used, the amount of sweat that gets to the bands, etc. We are sincerely sorry to inform you that since the claim was filed after about more than three months of the product delivery date, we cannot process your claim with a complete refund or a remake. Feel free to look into our terms and conditions under RETURN & REFUND POLICY.However, we do respect our clients trust in the products and services we provide so please state the order number of the previous Metallic Gold Wristbands you have ordered and we will investigate the issue in order to provide you with wristbands nothing less than perfect along with a 15% discount on the next order you place with us.Again, we apologize for all the inconvenience caused and we look forward to doing better business with you in the future.Thank you for your patience and cooperation.Best Regards,[redacted]
Hello, we have issued a full refund for this order due to delays in production of your can coolies. I see the product was delivered to you so you can keep the product and we accept responsibility for this. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint
Your company advertises that you offer 100% customer satisfaction but that is not what you are offering. If they was just a hint of brown on these bracelets then I would have been ok. I have sent you pictures and I can send more if need be showing where there big sections of no color just white. There are sections where they are mostly brown. They do not even have the swirl pattern with the colors that are on them as soon as your example. I want a 100% refund and you can have your bracelets.
Regards,
[redacted]We apologize for any inconvenience that you may have faced with your order, it seems that your order was shipped back to our facility according to our records and a full refund of $7.52 was processed to transaction [redacted], which means we have already approved and processed...
the refund from our end. Please contact us for any further inquiries, thank you.Sincerely,[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.It has been weeks and we have still not received the difference in a refund on our credit card.This also does not address the second issue of the wristbands that arrived with the incorrect words. The company acknowledged on my ticket that it was their company's error. I understand that things like this happen, but we should not have been charged for wristbands with the wrong message on them. Originally I was told new wristbands would arrive in time for our event and they were over a week late. I repeatedly called and opened tickets to cancel the order and get a refund but did not get a response. We paid $273 for the defective merchandise and we would like that refunded because of the company's error. I have supplied pictures multiple times on the ticket but can send more. I have spent hours trying to getting a straight answer/response from the company and have come up with nothing. A few days ago they agreed to give a "full refund" on my ticket on their system - I keep following up and they tell me they're waiting for approval. There has been no refund into our credit card yet.
Thank you for your consideration,[redacted]