Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find it difficult to believe they could not find my order. After filing my complaint, the company suddenly became responsive. I requested a credit in March and continually followed their procedure with no resolution until I filed the Revdex.com complaint. They gave me the credit as of 5/4/15 which has been applied to the credit card used.This complaint has been resolved.Thank you,[redacted]
Dear [redacted]
We
apologize for any inconvenience you may have had to face
regarding your order with usOur phone lines are almost always busy and thus
we usually encourage our customers to contact us via the ticketing systemAs
you later called our sales line to have the order cancelled, the sales
representative was only following protocol when they said that they cannot make
any changes as it is not their department and they are not authorized to makes
changes to an order.
However, the representative forwarded the cancellation
request to our customer service department by opening a ticket [redacted] for
you on 2016-01-at 20:28:38 where our customer service representative
responded, hours later, on 2016-01-at 22:59:04, informing that your
cancellation request has been processed and a full refund of $has already
been issued via transaction ID 7920419488, to which you responded back within
business daysThe refund was issued on February 3, and it may sometimes
take a few business days for the money to reach the account after the
transaction has been processedSo even if the credit did not reach you then it
should have by now
Please contact your bank to check the transactionAs we have already processed
the refund, we consider this issue resolvedHowever, if you have any other
queries or issues whatsoever, please do not hesitate to contact us via our
ticketing system
We hope this clarifies the situation for youAdditionally,
we would like to apologize for any confusion and would like for you to note
that we did proceed exactly as you requested
We hope you will reconsider your opinion about us and give
us a chance to serve you better
Warmest Regards,
[redacted]
Hello, this order was late and the
customer will be refunded in full. The order was not produced according to the customer's specifications and we approve the refund which was issued today. It will reflect on your account within 1-3 business days. Thanks
for your patience with this...
matter. Please let us know if you have any other
questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
You are more than welcome to pay for shipping upfront in whatever manner you choose. We will not front the cost to ship back your mistake and "trust the process" when your company has proven to be anything but trustworthy. Any other reputable business would, at the very least, pay for the shipment to return, especially considering the product arrived two weeks after the expected delivery time and the EXTREMELY POOR customer service. Unless you are willing to contact the office to pay upfront for the shipment to return and process a refund, this claim will remain unresolved.
Regards,
[redacted]
Hello, we are issuing a refund for the tax/customs/handling
on your order. The refund of $28.00 will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands. Please let us...
know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
It's clear to me that you don't have any consideration for the satisfaction of your customers. You're hiding behind rigor morale and jargon instead of accepting responsibility for your company's failure to "deliver." $20 may seem like an arbitrary number to you but for someone with a small budget and expectations to meet it's quite the opposite. Regardless of your BS policy about what times to order what between "production time and shipping time" I paid for two day shipping and received my product in FIVE DAYS! I should have at LEAST received it by Saturday in accordance with your BS policy. And to be perfectly clear, this is the ONLY time that I have ever paid for "x" amount of days of shipping and received some bogus explanation about production and shipping times. I don't pay for things that I know I'm not going to get, hence why I made the bleeding order in the first place. Keep my $20 you slags. I hope it goes towards something useful like a name change or a legitimate customer service department or bankruptcy filing.
Dear Customer,We are extremely sorry for the inconvenience you have faced regarding your order with us. As per our records on your order, we have directly contacted you regarding the issues you have faced with the order and as per your desired settlement, we have shipped your corrected order via...
[redacted]. The shipment should contain the following:1. Remake of line item 1 with proper font and font color; 2. 450 card inserts, &3. remaining 25 bands of line item 3. Scheduled delivery: Tue 7/05/2016 by 8:00 pm Hastings, MN USWe hope this resolves the issue and we hope that this will not tarnish our relationship with you. If you have any queries, kindly call us at our customer service number directly. We encourage our customers to always contact us directly when issues are faced with an order. That way we can effectively and efficiently solve any those problems without any interference from another entity. We would also urge you to revoke any payment disputes you may have made on the transaction of order [redacted]. We sincerely hope you will like the products. Feel free to contact us via the ticketing system or call us for any further assistance. Our customer service representatives are always happy to help.Thank you so very much for your patience and cooperation.Regards.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I look forward for the full refund to be posted on my account. Thank you and I hope my thoughts were taken in consideration to improve business practices and edit the [redacted] design to serve our small businesses. Thank you.
Dear [redacted]
The images you have provided for the claims have been verified by our
claims department and we have received a response that the reason your
order was not accepted for a settlement for a full refund is because the
order is not defective as per our terms and conditions. Note that...
the
products we carry are intended purely as promotional items; therefore
products that may have minor visual imperfections should not be
considered as defective or flawed items. In the event a 'product' defect
is identified, we will replace the order in its entirety only upon
endorsement of the defect by the manufacturer of the product. Likewise,
if an imprint defect is identified, we will replace that portion of the
order only upon confirmation of the defect. Due to the nature of the
production process, slight variations and imperfections are not
considered flaws. These conditions are within acceptable industry
standards.
Please know that the 15% refund that was provided to you was purely as
courtesy as you were dissatisfied with the order and no other reason. A
maximum of 15% refund was authorized to be provided which is why we
could not provide any further compensation and please know that we
cannot force you to take a refund as it is just our job to offer it to
you and whether to accept the courtesy refund or not is solely up to
you. The only reason you have been asked not to re-open the claims is
because our protocols would not allow us to offer you any more than that
we had already offered you. Please know that we are only following
company policy.
We have no intension to cheat you or any other customer and provide
substandard products. There are certain limitations to each product and
every product has its own limitations. The proof that you had approved
for your order seemed clearer as it was only a digital image and not the
actual product itself as it is portrayed on a screen with high
resolution capabilities which does not portray on the actual products
due to those limitations.
However we have forwarded this issue to our manager and the most we can
do is offer another 15% refund but not a full refund. We are also
offering a 10% discount on a future order as a token of good will if you
choose to change your mind. We hope this mishap will not tarnish your
relationship with us and discourage you to do future business with us.
Thank you.
Regards
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will send back the product for a full refund. Attached are the pictures of the policy that was changed immediately after I pointed out that policy #10 clearly stated that I was in full rights for a full refund but instead I was told that a full refund was not possible by 3 different employees who responded to my emails so it was not by just 1 person. I tried to settle this directly with your company and didn't want to go this route but couldn't a satisfactory settlement. When I pointed out the policy it was illegally changed. I hope this is brought to the attention of who ever is in charge of this department.
Dear [redacted]We would first like to sincerely apologize for all this mishap that took place with your order. We as a company have always prioritized our customers and always tried to do the most we can with the best of our abilities to help and serve our customers so it is very disappointing for us to...
have displeased in a situation like this that could have been easily avoided. The first representative whom you spoke with should have notified you then and there about your order already being in production since 9/13/2017 so it could not be cancelled instead of trying to accommodate your request of a cancellation. As per your chosen production and shipping specification it seems your order was delivered according to that which is 9/21/2017 but since you refused delivery as of now there is not much to carry this issue forward for. But please know that by the time you did request your order to be cancelled it was already in production which is why we were not able to cancel your order and we certainly then shipped it exactly according to the time frame that you chose for it to be shipped and produce with. We are issuing you a full refund as of now in hopes that you will understand our predicament and give us another chance as we did ultimately deliver your order exactly according to the specifications you chose. We hope this mishap will not tarnish our relationship and prevent us from doing future business, we are also offering a 10% discount on a future order of your choice as a token of apology. We hope we were able to clarify this issue, please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Hello, this order was not produced and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did not ship out from our...
offices. Thanks
for your patience with this matter. he refund will reflect on your account within 1-3 business days. Please let us know if you have any other
questions. Thanks.
Hello [redacted],We sincerely apologize for the inconvenience. We have looked through the records of your order and although our representatives did state correctly that there will be a price increase, they failed to provide a proper explanation. Allow us to clarify. As we are a printing company, we do...
not produce any material on which we
print. We fully handle the entire designing and customization processes, however, the merchandise is bought from vendors. We stock certain materials in large quantity; however, there
are products that we purchase from our vendors in an order by order basis. One of these products are the Rotate Flash Drive 2GB. We purchase them
once an order is placed. The invoice price is given as the estimate for the previous
purchase, at which time they were out of stock on. This time when we placed our purchase order with our vendor and were informed that the price had gone up by $1.19 per unit. We humbly apologize for the confusion caused if
our reps failed to explain this to you in a proper way. Your order for the flash drive is still on hold. Our company is ready and willing to help you resolve this matter.
We have had a supervisor send you a voicemail and also email you at [redacted] We urge you to reply back informing how would you like
to settle this.
Thank you for your cooperation. Best regards,Imprint.comNetbrands Media Corp.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Per Josyln over the phone we were told to discard all the koozies and that the replacements would be shipped out and be in our hands on the following Friday. Afetr assuring her that she didn't need them back she said " No we can not do anything with them" and neither could we. So being the space it was taking up we discarted them as told to do so by Joslyn. We re now out 2000.. and no koozies. We keep getting told that managment is on vactation and also keep getting hung up on. If this can not be resolved we will go to a small claims court and have our attorney contact them for further legal action.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hello, thanks for your post. We did in fact upgrade your shipping to overnight to get it to you the next day. We apologize for any delays or confusion with this order. We also issued a courtesy 10% refund for the inconvenience. Please let us know if you have any other questions. Thanks.
Hello, we did contact and notified [redacted] to open a trace Case ID [redacted] for the package that was lost in transit. We will issue a full refund for this order and hope to recover these funds from the shipping company. We apologize for any inconvenience, but a mistake like this was not our fault. We produced the order on time and shipped it out successfully from our offices. The refund will reflect on your account within 1-3 business days. Thanks.
[redacted] Said...2015-08-04 10:09:50 [98.229.24.16]Hi Amy,Thanks for the reply. If you can offer an 80% refund that will be satisfactory for us. If not, we will have to proceed with filing the Revdex.com report. Let me know![redacted]Hello, this message was sent to us by the customer agreeing to an...
80% refund which we issued today. We have already issued a refund for $197.00 and we will refund the remaining amount of $118.84 which should reflect on the customer's account within 1-3 business days. We can mark this claim as closed. Thanks.
Hello, thank you for contacting us. We see that you received your product last week, but since you went ahead and rejected the package like we advised we will issue a refund for the remainder of the total amount. Please allow 1-3 business days for the refund to reflect on your account. Please let us...
Hello, we would love to help you, but we need an order number because we searched by your first and last name and were not able to match your name with an order in our system. Please advise so we can resolve this issue. Thanks.
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for your time and diligence in helping resolve the matter.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find it difficult to believe they could not find my order. After filing my complaint, the company suddenly became responsive. I requested a credit in March and continually followed their procedure with no resolution until I filed the Revdex.com complaint. They gave me the credit as of 5/4/15 which has been applied to the credit card used.This complaint has been resolved.Thank you,[redacted]
Dear [redacted]
We
apologize for any inconvenience you may have had to face
regarding your order with usOur phone lines are almost always busy and thus
we usually encourage our customers to contact us via the ticketing systemAs
you later called our sales line to have the order cancelled, the sales
representative was only following protocol when they said that they cannot make
any changes as it is not their department and they are not authorized to makes
changes to an order.
However, the representative forwarded the cancellation
request to our customer service department by opening a ticket [redacted] for
you on 2016-01-at 20:28:38 where our customer service representative
responded, hours later, on 2016-01-at 22:59:04, informing that your
cancellation request has been processed and a full refund of $has already
been issued via transaction ID 7920419488, to which you responded back within
business daysThe refund was issued on February 3, and it may sometimes
take a few business days for the money to reach the account after the
transaction has been processedSo even if the credit did not reach you then it
should have by now
Please contact your bank to check the transactionAs we have already processed
the refund, we consider this issue resolvedHowever, if you have any other
queries or issues whatsoever, please do not hesitate to contact us via our
ticketing system
We hope this clarifies the situation for youAdditionally,
we would like to apologize for any confusion and would like for you to note
that we did proceed exactly as you requested
We hope you will reconsider your opinion about us and give
us a chance to serve you better
Warmest Regards,
[redacted]
Hello, this order was late and the
customer will be refunded in full. The order was not produced according to the customer's specifications and we approve the refund which was issued today. It will reflect on your account within 1-3 business days. Thanks
for your patience with this...
matter. Please let us know if you have any other
questions. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
You are more than welcome to pay for shipping upfront in whatever manner you choose. We will not front the cost to ship back your mistake and "trust the process" when your company has proven to be anything but trustworthy. Any other reputable business would, at the very least, pay for the shipment to return, especially considering the product arrived two weeks after the expected delivery time and the EXTREMELY POOR customer service. Unless you are willing to contact the office to pay upfront for the shipment to return and process a refund, this claim will remain unresolved.
Regards,
[redacted]
Hello, we are issuing a refund for the tax/customs/handling
on your order. The refund of $28.00 will reflect on your account within 1-3 business
days. We apologize for any confusion. The additional $15.00 is for the
processing/handling fee for the promotional 100 wristbands. Please let us...
know
if there is anything else we can assist you with. Thanks for contacting us.
Have a nice day.
It's clear to me that you don't have any consideration for the satisfaction of your customers. You're hiding behind rigor morale and jargon instead of accepting responsibility for your company's failure to "deliver." $20 may seem like an arbitrary number to you but for someone with a small budget and expectations to meet it's quite the opposite. Regardless of your BS policy about what times to order what between "production time and shipping time" I paid for two day shipping and received my product in FIVE DAYS! I should have at LEAST received it by Saturday in accordance with your BS policy. And to be perfectly clear, this is the ONLY time that I have ever paid for "x" amount of days of shipping and received some bogus explanation about production and shipping times. I don't pay for things that I know I'm not going to get, hence why I made the bleeding order in the first place. Keep my $20 you slags. I hope it goes towards something useful like a name change or a legitimate customer service department or bankruptcy filing.
Dear Customer,We are extremely sorry for the inconvenience you have faced regarding your order with us. As per our records on your order, we have directly contacted you regarding the issues you have faced with the order and as per your desired settlement, we have shipped your corrected order via...
[redacted]. The shipment should contain the following:1. Remake of line item 1 with proper font and font color; 2. 450 card inserts, &3. remaining 25 bands of line item 3. Scheduled delivery: Tue 7/05/2016 by 8:00 pm Hastings, MN USWe hope this resolves the issue and we hope that this will not tarnish our relationship with you. If you have any queries, kindly call us at our customer service number directly. We encourage our customers to always contact us directly when issues are faced with an order. That way we can effectively and efficiently solve any those problems without any interference from another entity. We would also urge you to revoke any payment disputes you may have made on the transaction of order [redacted]. We sincerely hope you will like the products. Feel free to contact us via the ticketing system or call us for any further assistance. Our customer service representatives are always happy to help.Thank you so very much for your patience and cooperation.Regards.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I look forward for the full refund to be posted on my account. Thank you and I hope my thoughts were taken in consideration to improve business practices and edit the [redacted] design to serve our small businesses. Thank you.
Dear [redacted]
The images you have provided for the claims have been verified by our
claims department and we have received a response that the reason your
order was not accepted for a settlement for a full refund is because the
order is not defective as per our terms and conditions. Note that...
the
products we carry are intended purely as promotional items; therefore
products that may have minor visual imperfections should not be
considered as defective or flawed items. In the event a 'product' defect
is identified, we will replace the order in its entirety only upon
endorsement of the defect by the manufacturer of the product. Likewise,
if an imprint defect is identified, we will replace that portion of the
order only upon confirmation of the defect. Due to the nature of the
production process, slight variations and imperfections are not
considered flaws. These conditions are within acceptable industry
standards.
Please know that the 15% refund that was provided to you was purely as
courtesy as you were dissatisfied with the order and no other reason. A
maximum of 15% refund was authorized to be provided which is why we
could not provide any further compensation and please know that we
cannot force you to take a refund as it is just our job to offer it to
you and whether to accept the courtesy refund or not is solely up to
you. The only reason you have been asked not to re-open the claims is
because our protocols would not allow us to offer you any more than that
we had already offered you. Please know that we are only following
company policy.
We have no intension to cheat you or any other customer and provide
substandard products. There are certain limitations to each product and
every product has its own limitations. The proof that you had approved
for your order seemed clearer as it was only a digital image and not the
actual product itself as it is portrayed on a screen with high
resolution capabilities which does not portray on the actual products
due to those limitations.
However we have forwarded this issue to our manager and the most we can
do is offer another 15% refund but not a full refund. We are also
offering a 10% discount on a future order as a token of good will if you
choose to change your mind. We hope this mishap will not tarnish your
relationship with us and discourage you to do future business with us.
Thank you.
Regards
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I will send back the product for a full refund. Attached are the pictures of the policy that was changed immediately after I pointed out that policy #10 clearly stated that I was in full rights for a full refund but instead I was told that a full refund was not possible by 3 different employees who responded to my emails so it was not by just 1 person. I tried to settle this directly with your company and didn't want to go this route but couldn't a satisfactory settlement. When I pointed out the policy it was illegally changed. I hope this is brought to the attention of who ever is in charge of this department.
Dear [redacted]We would first like to sincerely apologize for all this mishap that took place with your order. We as a company have always prioritized our customers and always tried to do the most we can with the best of our abilities to help and serve our customers so it is very disappointing for us to...
have displeased in a situation like this that could have been easily avoided. The first representative whom you spoke with should have notified you then and there about your order already being in production since 9/13/2017 so it could not be cancelled instead of trying to accommodate your request of a cancellation. As per your chosen production and shipping specification it seems your order was delivered according to that which is 9/21/2017 but since you refused delivery as of now there is not much to carry this issue forward for. But please know that by the time you did request your order to be cancelled it was already in production which is why we were not able to cancel your order and we certainly then shipped it exactly according to the time frame that you chose for it to be shipped and produce with. We are issuing you a full refund as of now in hopes that you will understand our predicament and give us another chance as we did ultimately deliver your order exactly according to the specifications you chose. We hope this mishap will not tarnish our relationship and prevent us from doing future business, we are also offering a 10% discount on a future order of your choice as a token of apology. We hope we were able to clarify this issue, please contact us for any further inquiries. Thank you.Sincerely,24HourWristbands.com
Hello, this order was not produced and the
customer will be refunded in full. The order seems to have been lost in our
system thus creating a delay in production. We apologize for any inconvenience
this has caused the customer. We can confirm that the order did not ship out from our...
offices. Thanks
for your patience with this matter. he refund will reflect on your account within 1-3 business days. Please let us know if you have any other
questions. Thanks.
Hello [redacted],We sincerely apologize for the inconvenience. We have looked through the records of your order and although our representatives did state correctly that there will be a price increase, they failed to provide a proper explanation. Allow us to clarify. As we are a printing company, we do...
not produce any material on which we
print. We fully handle the entire designing and customization processes, however, the merchandise is bought from vendors. We stock certain materials in large quantity; however, there
are products that we purchase from our vendors in an order by order basis. One of these products are the Rotate Flash Drive 2GB. We purchase them
once an order is placed. The invoice price is given as the estimate for the previous
purchase, at which time they were out of stock on. This time when we placed our purchase order with our vendor and were informed that the price had gone up by $1.19 per unit. We humbly apologize for the confusion caused if
our reps failed to explain this to you in a proper way. Your order for the flash drive is still on hold. Our company is ready and willing to help you resolve this matter.
We have had a supervisor send you a voicemail and also email you at [redacted] We urge you to reply back informing how would you like
to settle this.
Thank you for your cooperation. Best regards,Imprint.comNetbrands Media Corp.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Per Josyln over the phone we were told to discard all the koozies and that the replacements would be shipped out and be in our hands on the following Friday. Afetr assuring her that she didn't need them back she said " No we can not do anything with them" and neither could we. So being the space it was taking up we discarted them as told to do so by Joslyn. We re now out 2000.. and no koozies. We keep getting told that managment is on vactation and also keep getting hung up on. If this can not be resolved we will go to a small claims court and have our attorney contact them for further legal action.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hello, thanks for your post. We did in fact upgrade your shipping to overnight to get it to you the next day. We apologize for any delays or confusion with this order. We also issued a courtesy 10% refund for the inconvenience. Please let us know if you have any other questions. Thanks.
Hello, we did contact and notified [redacted] to open a trace Case ID [redacted] for the package that was lost in transit. We will issue a full refund for this order and hope to recover these funds from the shipping company. We apologize for any inconvenience, but a mistake like this was not our fault. We produced the order on time and shipped it out successfully from our offices. The refund will reflect on your account within 1-3 business days. Thanks.
[redacted] Said...2015-08-04 10:09:50 [98.229.24.16]Hi Amy,Thanks for the reply. If you can offer an 80% refund that will be satisfactory for us. If not, we will have to proceed with filing the Revdex.com report. Let me know![redacted]Hello, this message was sent to us by the customer agreeing to an...
80% refund which we issued today. We have already issued a refund for $197.00 and we will refund the remaining amount of $118.84 which should reflect on the customer's account within 1-3 business days. We can mark this claim as closed. Thanks.
Hello, thank you for contacting us. We see that you received your product last week, but since you went ahead and rejected the package like we advised we will issue a refund for the remainder of the total amount. Please allow 1-3 business days for the refund to reflect on your account. Please let us...
know if you have any other questions. Thanks.
Hello, we would love to help you, but we need an order number because we searched by your first and last name and were not able to match your name with an order in our system. Please advise so we can resolve this issue. Thanks.
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for your time and diligence in helping resolve the matter.