Gold Medal Plumbing Heating Cooling Electric

Choon and Sal did a great job. They arrived right on time. There was no mess or upset and the furnace is working fine.

I have spent multiple days and multiple hours in phone calls, on hold, and waiting for missed appointments with this company.
ANY time you call them, you are guaranteed to be immediately placed on hold, never to speak to a human being for a minimum of 5-10 minutes. I have been on hold, without any human interaction for 20 minutes. I have had appointments set up, confirmed, and then cancelled the following day. I have then rescheduled an appointment, had it confirmed, then again, moved to a different time, and then ultimately cancelled.
I cannot understand at all how ANY business can exist like this. I can not speak to their level of service, because frankly, my time is too valuable to waste on these unprofessional, inconsiderate individuals any further.
Do yourself a favor, and read the reviews - the reviews here alone are nearly 50% negative. That should serve as a warning to STAY AWAY from "Gold Medal Service"
Frankly, their "gold" is far more like tarnished brass.

I have directed our Service Teal Leader to contact this valued customer immediately to resolve and open issues.  We have already been back to her home to make certain adjustments/repairs, but will she what more can be done to satisfy her.

Review: I signed a contract for service over a year ago and they want me to pay them the balance and won't complete the work. I have called multiple times trying to set up an appointment for the service and no one ever calls me back. Then I get an email from them telling me that I owe them over $4000. I told them that I wanted them to complete the work before I pay them any money and the woman insisted that the job was complete. After repeated emails of her telling me the job is complete and me telling her that it is not complete, I asked her to send me a detailed list of what has been completed and how much has been paid and I haven't received anything to date.

A few weeks ago I called Gold Medal to schedule the appointment because winter is coming and they have to turn the heat off to do the job and I just want them to finish the job, and pay them so I don't have to deal with them again. So I finally got someone on the phone that apologized for taking so long to complete the job and scheduled it for last weekend (10/17/2015) and I received a message on my answering machine from a man saying that he was sorry but the guy who was supposed to come on saturday got hurt and wasn't going to be able to come and to call back to reschedule. So I call back and they start again asking me to pay the $4000 before they will come out to do the job. I am just so tired of dealing with unprofessional people and a company who doesn't care about their customers and only about money!! I asked them for a receipt last year for tax purposes and for rebates and I still have not received a receipt for any work that they have done. I also have no received information on the equipment they installed. I want all of that and I deserve to have the information and receipts for things that I have paid for, that is really not too much to ask for if you are a legitimate company and are not out ripping people off. And that is exactly what they are doing. They should be bending over backwards to rectify theDesired Settlement: I want receipts for all the work they did at my house and receipts for the equipment they installed. I want information about the equipment they installed and they should be giving some kind of discount for having to wait over a year for them to complete the job. They did the most expensive work first and they don't care about the least expensive service and they don't care about customer service. I don't even know if I can trust them to do the job because they are very rude to me and they act like I'm the one that is doing something wrong by not paying until the job is complete.

Business

Response:

we have been in touch with this valued customer immediately after the filing of the Complaint. We visited the home and determined what work was left to complete. We are schedule to go out to perform the work on November 1, 2015. Thank you.

Review: My name is [redacted]. I live at 1[redacted]. On April 16th 2015, Gold Medal did a job on my neighbors property. While doing this job, the servicemen disconnected my house from the public sewer. We currently do not have sewer service. My family (myself, wife and 2 children) cannot take a shower or use the bathroom in our house. The last time we flushed the toilet, raw sewage came up into our basement sink. We have contacted various people from Gold Medal. They admit to causing the problem but will not fix it. We contacted another contractor and were told it would be $14,500 to run a new sewer line to the street. We are living with no shower and bathroom. We do not have the money to make this repair. We do not know what to do at this point.Desired Settlement: We need Gold Medal to hook us back to the sewer line. We have no money to pay for the job.

Business

Response:

Gold Medal is please to advise that Mr. [redacted]’s sewer line has been repaired at no cost to him or his neighbor. By way of background, Gold Medal was hired toreplace an existing sewer line at [redacted], Mr. [redacted]’s next door neighbor. 108 had recently installed a very expensive paver driveway and didn’t want Gold Medal to excavate through the driveway. So, Gold Medal perform a method whereby a new pipe is pulled through the existing pipe. However, unbeknownst to Gold Medal, Mr. [redacted],the property owners at 108, and even the Town which approved the permits and oversaw the project which included a road opening, Mr. [redacted]’s sewer line fromhis house connected into 108’s sewer line through a “Y” connection. This was an odd and unexpected setup as Mr. [redacted]’s house is approximately 40 feet away from his neighbor and should have had his own connection from his house to the street. Both houses were built in 1949 and apparently the original property owners came to some arrangement – but nothing was in writing, no easement or separate agreement.Gold Medal was willing and ready from the first notice of the issue to 108’s driveway to install a new “Y” connection, but the homeowner would not allow it. In addition, GoldMedal was willing to install an entirely new house to street sewer for Mr. [redacted] at below cost – approx. $12,000. This would have been a complex job including a road opening, new tap and as deep as 14 feet.In the end, Gold Medal kept pushing for its customer at 108 to permit the new “Y” to be installed and eventually, on Sunday afternoon (the 26th) agreed provided that Gold Medal pay their paver contractor to remove andre-install the pavers – which Gold Medal agreed to immediately.Gold Medal performed all remedial work on Monday the 27th and Mr. [redacted] had sewer flowing before dinner time. Although Gold Medal was not legally responsible,it kept pursing the morally correct course of action and followed through at a very significant cost to it. The installation of the “Y” connection was at a depth of approx. 8 feet and took most of the day and the next morning to complete. The cost to Gold Medal was several thousand dollars.Thank you.

Review: We called Gold medal service to diagnose and fix the problem with a breaker switch - it kept flipping when we turned on a single light.

The electrician said that the reason for the flipping switch was that a space heater damaged wires in one of the outlets in the bedroom. That was surprising as the space heater was working fine and it was recommended for residential use, but we trusted his opinion. He also stated that the breaker was damaged beyond repair, could not be replaced and he needed to replace the entire breaker panel to even continue to troubleshoot. He billed us $530 for diagnostics and replacement of the single outlet (the one he said was damaged and caused breaker to burn) and gave us 3 options for replacing breaker panel, ranging from $1963 to $4588. We trusted his opinion and we were going to replace the panel, but decided to shop around first as the price seemed high. We still had no power in part of the house.

Then, a few days later, my brother came to visit and we asked his opinion. He is not a trained electrician, just an engineer with common sense. In under an hour, armed with a $5 tester, he was able to find the real issue, and fix it, too. The breaker was not damaged, it worked just fine, the reason it was flipping was a burned out sump pump in the crawl space that created a short circuit on the wire, so the breaker worked exactly as expected! We unplugged the sump pump and then fixed the wire near the breaker that your electrician cut, we were lucky to have enough length left to put it back into the breaker. Why did he cut it? Probably because the screws holding it were oxidized and he didn't want to spend a few minutes to unscrew them. Once this was done, everything was fine, except the ceiling light in the bedroom could not be turned off! That was because the outlet replaced by your electrician had a junction box and he mixed up the wires, so we had to open it up and fix it.Desired Settlement: We want full refund and an apology. We paid $530 for the wrong diagnosis and a replacement we didn't need that wasn't even done properly, and still were left without power! A lay person figured out the real issue in 30 minutes. We don't know what is more troubling - to assume that your electrician was grossly incompetent (did not detect a short circuit, mixed up wires in the outlet), or that he lied on purpose to make us spend thousands of dollars on something we didn't need, while ALL that was needed was to unplug the sump pump.. I challenge Gold Medal to send someone to my house to see how the 'damaged' breaker works just fine! If this is not resolved we are prepared to follow up with credit card to dispute the charges and to file a lawsuit at the small claims court.

Business

Response:

We sincerely apologize if this customer is not happy with the services rendered by Gold Medal. Upon receipt of this complaint, I reviewed the our records and spoke with our customer service manager and our service manger - both stated that they have not heard of any complaints from this customer or of any request for a refund. Gold Medal strives to resolve complaints and issues prior to having a unsatisfied customer escalate any issues to this degree.Having said the above, I have instructed my customer service manager to commence the refund process for the full amount spent of $530.02. I would like all parties to be clear that the customer was not charged $530.02 for the services rendered on March 19,2015. The $530.02 consists of two tasks - $196.35 for the outlet replacement and $299 for a year long membership agreement with many benefits and free services - each service plus tax for a total of $530.02. The customer was not charged for the diagnostic fee.We only need to hear from the customer to confirm that he desires a full refund and does not want to keep the membership. Once such determination has been made, a refund will be effectuated in an expedited manner. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The proposed resolution is an immediate full refund to me of all charges from the business. Please inform them that I do want the refund.

Review: Bathroom had leak in shower/tub area. Work was completed in about an hour according to my sister who is disabled. She called that night and said the leak was still there. Attempted numerous times to talk to service manager, [redacted], about this. I started calling on 4/17/14 and left messages with a few different people. On 4/22/14, the service manager finally called. I complained about the price my sister was charged and the quality of the work. He stated perhaps she's too weak to shut the faucets off completely so the next time I was at the house, I shut them and they did seem okay at the time.

So now it's June 16th and my sister said it's leaking badly. She calls Gold Medal and someone comes out to check. She was told the faucets are old and the washers are worn, however, she was charged for a rebuilt shower faucet for $490.00. The workman had to leave the residence to acquire new stock parts for a total of $176.00. According to the invoice there is a one year warranty. I had explained to my sister to have them send me the bill and I would send them a check, but she was told it couldn't happen like that. So she paid the guy in cash, which was money put aside for her home health aide.

I put a call into Gold Medal yesterday to speak with [redacted] again. It is now 6:30, June 17th, and he hasn't returned my call. I don't expect him to and that's why I'm contacting you.Desired Settlement: To either fix the problem correctly once and for all or refund the money spent.

Business

Response:

This customer has been contact numerous times. The complaint is as it is, is out of date. We made two visits there to correct the issue. The underlying work performed was not the issue. During our initial visit we suggested that the customer consider a one day bathroom solution which would have resolved all issues. At that time she declined and only wanted what we advised would be a temporary solution given the age of the other components. We made a second visit to make additional adjustments but informed her the one additional component should be placed, but was a rather expensive labor intensive part. We also spoke with the customer's brother several times since and before the initial complaint was filed. He had asked for a refund, but not the customer. We eventually agreed on a 50% refund, but then when he was informed that he would need to advise the Revdex.com of the resolution, he demanded a full refund. A full refund is not justified in this situation. In fact, the customer, with the brother's input, took Gold Medal's advice and had a one day bathroom solution installed, but through another company. The offer of a 50% refund still stands. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dennis from Gold medal was here on Oct 13,2015 to check my plumbing and heating system. He made a few recommendations which I plan to follow up on. Again another job well done

Review: I had issues with the AC Unit not working in my rental unit. I initially had Gold Medal come and service my unit on May 11th I was told the unit has a leak and have to add Freon coolant, change condenser coil. On top of this he added the service for dye stick addition and change of transformer. I was charged a total of $1248 for this service. All that required in this service was change of transformer and was conned with the other added services.

I strongly suspect the unit was sabotaged on this service. In a month, the added freon coolant totally leaked and I had to call them again on Jun 16. I was told now the condenser coil has gone bad and was given an option to change the whole ac at around 5000 dollars. When I declined they said they will give a credit of $400 from past work and will change the condenser coil alone $2276 giving no guarantee this will fix the issue. I was also told by Mike D and Tom that if I dont continue their service I cannot get the credit for $400 back.

I had to go with them asap as being a rental unit my tenant is also involved and because of their delay in scheduling already few days were lost in a heat wave. Unwillingly I had to go ahead with this service call of $2275 making me spend about $3524 for the total of these two services with no guarantee that this is completely fixed.

I had to literally fight with their technicians to get an itemized bill which they initially declined. Comparative fixes for such problems cost only $1200 and they have charged thrice the amount. They wont let me speak and they over power repeating the same thing again and again. They dont tell a clear amount for the parts and labor cost and they tell it is a flat price. Factoring in the cost of material labor comes to almost 1000 dollars or even more for a 1 hr job. Is there any regulation from state agencies in this regard. I see a lot of similar complaints in all customer boards but no action has been taken.Desired Settlement: With the market rate I am supposed to be charged only for the transformer and the total cost of fixing should be only $1200 at the max. Need refund of the remaining $2326.

Business

Response:

Mr. [redacted] has been a Gold Medal customer since 2008. While price has always been an issue with Mr. [redacted], we have never had an issue such as this time. In all the time that Mr. [redacted] has used Gold Medal, Gold Medal has used "Flat Rate" pricing - meaning that our established price book prices work by the job, not through parts and labor. We advise customers upfront as to the cost and get prior authorization before starting work and acceptance when completed.ceThe work was performed at a rental property of his. When we went there on May 11 for a non-operating unit, he was informed that based upon the factors present - no Freon which indicated at a minimum a leak and a transformer issue, that it was likely that a replacement was in order as opposed to spending repair dollars on the unit that may not make sense after all. Mr. [redacted] preferred to repair by adding Freon. As he was explained, adding Freon does not in and of itself repair a leak. The Dye Stick was added to try to track the leak. The leak apparently was not in an accessible area. The next logical step was to replace the condensing coil. This was a recommended repair on the initial visit, but declined by Mr. [redacted] on May 11. We were called back to Mr. [redacted]'s rental property on June 12 and found the unit again not operating properly. On June 16, we replaced the condensor coil, replaced all the Freon and performed minor duct work (transition piece) Gold Medal's Director of Operations, Joe T spoke with Mr. [redacted] prior to performing the work. Mr. [redacted] was not pleased with having to add more money to an old AC system, but he needed to appease his tenant. With the $400 credit that Mr. T provided to Mr. [redacted], he seemed satisfied. Gold Medal made room in an over crowed schedule to appease Mr. [redacted] with the installation of the new condensor coil on June 16. The work performed on June 16 comes with a 5 year warranty.When all was said and done on the June 16, we were of the understanding that the customer was very satisfied with the overall service. Our technician was assigned to this customer's job on May 11 for approx. 3 hours and on June 16 for more than 12 hours.I have attached the May 11 and June 16 Invoices. The May 11 invoice shows a breakdown of the various tasks performed for this customer. I have also attached a copy of the installation invoice for June 16.Gold Medal believes that it treated this customer very fairly and was very accommodating.Thank you.

Consumer

Response:

Review: [redacted]I am rejecting this response because:1. The Flat Rate pricing Gold Medal is charging is highly inflationary as compared to competitors. The fair price of the condenser valve replacement from [redacted] specified contractors is only around $1000 in the competitive NJ market. Putting a price of $2600 without a break up of how it is arrived at is a scam on consumers.2. I had to go through them again on June 16 only because that is the only way I could use the $400 credit applied from the previous job. The first bill of $1249 on May itself is inflationary on comparing competitive prices from Contractors. I was forced to go through with them for the second service only because of this $400 credit that will be applied only if I use them.3. I dispute the business's point that price was always an issue with me. I used Gold Medal's service once in 2008 when they only came for a small electrical issue. I called them again only in 2013 when I called them again for a small electrical issue they said they will do the job only if I go for an annual contract of maintenance ($299). The first thing these technicians do is paste their stickers everywhere on the appliances without even asking permission from the owners. Since I had few other work in the pipeline I went with the contract. The payment was made by me without disputing the charges. I realised I had been overpriced when comparing equivalent contractor's work. This time when I realised their job not satisfactory in spite of paying 2-3 times the market cost this time made me escalate to all forums. 4. The whole problems started after they made the AC inspection beginning of summer. This follows a pattern about other reviews of Gold Medal stating the same pointing to something fishy about the Inspection work. The other reviews on their work both in Revdex.com and elsewhere point to their irrational high costs of service which I have also attached. Regards,[redacted]

Review: On February 17, 2015, I sent a letter to Gold Medal regarding problems following their July 8, 2013 installation of an HVAC system in my home and requested that the company contact me immediately. After I did not hear from them, I called in late March and spoke with [redacted], who told me that he was aware of the letter and [redacted] would be calling me back that day.

As part of the package of a furnace air handler, condenser, thermostat and water heater, I also purchased a humidifier. This winter, I discovered that the humidifier had not been properly installed, and thus never worked for a year-and-a-half because there was no power running to the unit. A Gold Medal tech came out on February 7, he concluded that the humidifier had never functioned because the installers did not connect it to furnace’s circuit board properly, but could not fix it. Another tech came out on February 16 and was able to fix the problem in minutes.

This was not the first issue with the installation. Indeed, the other issued seemed excusable at the time, but in light of a product having been non-functional for 19 months, the other errors take on a greater significance. First, the installation job did not pass inspection by the township because of a pre-existing joist cut that the installer should have known would cause the inspection to fail. The Installation Agreement provides that the work will pass inspection, and I had to hire a carpenter to fix the underlying problem. Second, the installer spilled a bottle of toxic purple PVC pipe primer. This caused a stain in the concrete of my utility room, that is still visible despite the installer's attempt to neutralize it. While I was not inclined to raise these issue when they first arose, in context they paint a troubling picture of the installers’ errors and lead to questions about the viability and safety of the entire installation project.Desired Settlement: First, the Company needs to explain why they have ignored the serious issues that I brought to their attention in February. Second, the Company needs to inspect the entire job and ensure that there are no other installation errors. Third, the floor in the utility room needs to be fixed. Finally, the company should contact me to explain how else it proposes to compensate me for having sold and installed a product that did not function for 19 months.

Business

Response:

Gold Medal has resolved this matter in accordance with the customers requests.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I would like to give 5 stars to Juana, Patrick and Andrew.. These employees worked in a professional manner and were able to answer all of my concerns. . Juana assessed the heating system ..system working fine. Patrick assessed electrical / hot water heater. Many electrical upgrades / hot water heater to be replaced.. Co was prepared to replace equipment the same day . appt to replace hot water heater was established for next day . First day Patrick worked in a pleasant manner , answered all questions , made rec. ..Next day Patrick went out of his way to gather electrical supplies and pick up new hot water heater. Andrew , supervisor , was also pleasant .All employees had vast knowledge of their trade. I was so impressed , Patrick expressed a desire to learn installation ffor hot water heater. . Andrew mentored him in non threatening way . They worked as a team and the new hot water heater was safely installed. . Co should be proud of these employees.. The big trucks were so impressive. . Debri was removed and area leaned up. I would call Gold Medal anytime for service.

The absolute best. [redacted] came to my house promptly and was able to resolve my issue in just under five minutes he provided a quote for a price before he started working on my bathroom and I ended up paying that amount highly recommend thank you so much [redacted] I really appreciate it
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Review: I had Gold Medal Service visit my house for an estimate for HVAC heating & cooling replacement. Upon quote their price was higher than other folks visiting my house including folks recommended by Costco which offered 15% discount of its own for buying Lenox equipment. The Gold Medal Sales person mentioned about their Total Care Club which offers 15% discount for services including the one I was interested in for. He also mentioned he can work as a Costco service which will give me the 15% Costco offered at that time. I verified the information from their website which seems to align with the statements of 15% discount for services by members [redacted]). I signed up and they completed the service. I got the 15% from Costco as rebate but never got the 15% from Gold Medal Service as per their claim for members '•15% member rate discount'. Upon reaching out they said I cannot get that because I already got Costco rebate which was no theirs to offer. Also recently they started saying they do not offer the discount on HVAC replacement or to new members who join as part of their first service, non of which is documented in any of their information packets or in the website,. It's absolute scam costing me about $1900.00 in losses for the overall $14k of service I used Gold Medal Services for.Desired Settlement: I would like to get 15% discount for the service from the bill as per their Total Care Membership term under '15% member rate discount'. I spent about 14K and they owe me roughly $2,000.00. If anything interest and compensation for having to go through pain in getting what was offered in terms of loss of my time with additional $1000.00.

Business

Response:

This customer is a bit confused about the Total Care Club benefits although we have attempted to explain same to them more than once. The Costco cash card program and the TTC are two separate and distinct items. As the customer acknowledged, they have received everything they were entitled to receive form the Costco program. The TTC is given to every Gold Medal customer (not just Costco) with the purchase of a new HVAC system. There are several benefits including 15% off future service work (not installs), two completely free system checks on the HVAC, plumbing and electric systems (one in the Spring and one in the Fall), no service fees on on normal business hour calls and priority scheduling in addition to over $3,000 in coupons to be used on future work. The TTC is giving completely free of charge and activated AFTER the install is purchased and installed. In addition, all our installs (HVAC, Bathroom Remodels, Sewer Replacements, and Water Proofing) are priced at member rates - meaning they are discounted already -because of the significant cost factor for these installs and in light of the fact that a TTC is given as a FREE benefit after the project completion to the customer.So, to sum it up, this valued customer is asking for a further, unwarranted discount based on a TTC that is given to him FREE of charge and activated AFTER the completed project and on work that is not otherwise included in the program. Sorry for any confusion, or possibly failure to fully explain the sequence of events or the program benefits, but there is no further discount to give to this customer and none will be forth coming. This customer has received everything they are entitled too and Gold Medal will continue to stand behind the products installed, the warranty with same and the TTC program benefits that were given to this customer for the next year. Thank you

My cooling system breaks every year after it was installed. Most of the repair technicians do not have a clue on how to fix the problem. They do not want to stand behind their work. All I get is excuses.

Review: Contacted Gold Medal regarding a leaking toilet tank. They responded late afternoon and advised that there were two options - rebuild the tank or replace the toilet. I decided the most efficient was the toilet replacement. After trying to push their extended warranty at a ridiculous annual rate, they gave me a quote of $1,213 for a toilet replacement, no breakdown on labor and materials (but provided a breakdown on the 1, 3 or 4 year extended warranty prices). Also, was told that Gold Medal policy was they replace the shut off value when the replace toilets, but mine was broken anyway, which I do not believe was the case. Also questioned if a toilet replacement was a capital improvement and told "no", so I was charged sales tax on the entire amount. Upon research, a toilet replacement is a capital improvement, so taxes should be charged on material only, but I did not get a breakdown. Contacted Gold Medal first thing the day after the install and requested a credit on the overpaid sales tax because it WAS a capital improvement, provided them a ST-8 form, and requested an itemized breakdown. Over a week later, still have not received an itemized breakdown, nor a refund on overpaid sales tax. My contact at Gold Medal has not returned any emails. I believe this company took total advantage....overcharged both price and sales tax (caught them on that), never provided a breakdown of labor and materials and was deceitful on what repairs were needed.Desired Settlement: Itemized breakdown of labor and materials, immediate refund of overpaid sales tax and refund of partial labor charges, in excess of normal and customary charges.

Business

Response:

This customer's complaint has been resolved in that (1) Gold Medal issued a refund on February 9, 2015 for the tax that was inadvertently charged by our technician; and (2) the customer initiated a charge back for the balance of the account on her credit card. Gold Medal has a 100% satisfaction guarantee. This customer is not satisfied with our service and with the performance of her new toilet. In addition, she will not allow us out to her home to correct her issues, if any do exist. Therefore, in keeping with our guarantee, we will not dispute the charge back.It should be noted that we use Upfront Lump Sum Pricing which is fully permissible under New Jersey Law. As such, there is no breakdown to provide to this customer.In any event, she has received all her money back and this matter is considered closed.Thank you.

Consumer

Response:

Review: [redacted]Company did not provide a breakdown of labor and materials as required under NJ Consumer Affairs, although at first I was told that would be provided after I requested it, I believe that work that was not necessary was done to inflate the bill and was totally taken advantage of. Yes, sales tax was returned more than a week after they were called out on it, was told it must just be an oversight. I wonder how many people are being charged for sales tax and do not have to pay as part of capital improvements.This company states 100% satisfaction guaranteed, can't prove it by me. A total rip-off company.Regards,[redacted]

Review: I contacted Gold Medal Services Sept 2013 to look at my furnace due to mold and condensation on ducts. They did maintenance on the old furnace and sent a "Comfort Advisor" to sit with me about replacing the furnace. They said with a new furnace it will be more "energy efficient" causing less heat so the ducts won't sweat any more. They also said a UV light will stop the mold issue. They said the two dehumidifiers I have were sufficient. I purchased a furnace and hot water heater for $13,238 on 5 Nov 13. The system worked well until July 2014 when the condensation and mold returned. Mold was forming on the dry wall in my daughters room so I went to remove it and the dry wall was so wet it basically fell apart in my hands. I called the company 10 July, who in turn said the AC was fine but we need to purchase a dehumidifier (2,300) for the downstairs to fix the mold and condensation issue. I explained to the new representative that this furnace was supposed to be the fix to my initial complaint and reason I called the company to begin with. He informed me to contact a supervisor if I was unsatisfied. On 14 July the Warranty and Technical Support Advisor came to the house and ensured me that this issue would be fixed. They called me back 3 days later telling me the fix was to install return vents in the 2 rooms downstairs but would not install the dehumidifier. I informed them that they could install the return vents to see if it will work but I would contact them again if it doesn't. They installed the vents on 28 July and I have more condensation than before. I contacted the company's Technical Support Advisor 4 days ago and still have not heard back from them. I have spent over 13,000 for an issue I still have because I trusted the company to know their job. This is now starting to damage other areas of my home and taking up time to ensure that the issue doesn't damage the rest of my home further(Floors, walls, mold).Desired Settlement: I desire that the company be held responsible to fix the issue I initially called about. The mold and condensation on the vents. Whether that is installing a dehumidifier or better vents for free since I spent 13,000 on a heater I probably didn't need. If they continue to draw out the time it won't be humid anymore therefore my issue will no longer be covered under warranty.

Business

Response:

In connection with the above referenced complaint, we have been offered Arbitration as a means of resolution. While we will agree to take part in the arbitration, we do not believe that same is necessary. After much difficulty in getting in touch with the customer that filed the initial complaint, we have finally been able to schedule an appointment to go to their home to correct any issues.

We are scheduled to go there on Wednesday, October 1, 2104. Please hold any further scheduling in abeyance until after such time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Work has not been finished. It is scheduled for 10 Oct. Until there is a humid day to see if the work performed has fixed the issue this complaint will need to stay open.

Regards,

Business

Response:

Yes, we are going out again on October 10, 2014. We are performing work for the customer that was not part of the contract scope - at no additional charge to the customer. My earlier response did not stated nor intend to state that we had completely satisfied the customer, only that we were in touch with the customer and were in fact going out on October 1, 2014. The customer has a 5 year warranty with us. Gold Medal stands behind its work and strives to achieve WOW service for all customers.

Review: May 25th 2015 a service technician working at my neighbors home backed their truck into my vehicle parked in my driveway. I filed a police report and spoke to a manager which I then emailed photos of the damage to the company to have my vehicle repaired at their cost. Numerous phone calls and always told; "the manager will call back as soon as possible ". Always a different story and blatant run around. Over 2 months later still waiting on that phone call. Lousy Customer Service and will Never use this company in the futureDesired Settlement: To have my insurance deductible paid for the repairs to my vehicle

Business

Response:

Gold Medal conducted an investigation into the claims herein. We were working on the block, but not the same date of the damage as originally claimed. In addition, the location of the address that we were working at, is not within proximity that our truck would have backed into her car as claimed. The houses were sufficiently apart that the claim we backed into her car, was not logistically possible. In addition, the differences in the height of the two vehicles and where the damage on the complainant's car is does not line up - meaning that if a Gold Medal truck had hit her car, the damage would have been much higher up. The claim was called in several days after the fact as the alleged incident was not witnessed by anyone. Our technician stated that he did not hit the car in question and as a safety feature, there are backup cameras on our vehicles. There simply is not enough supporting facts to reasonably conclude that Gold Medal damaged her car. Under these circumstances, we cannot pay the complainant's deductible.

Consumer

Response:

I am rejecting this response because: this company never came to our home or Inspected the vehicle that was hit. The driver backed up from the driveway across from ours twice and parked adjacent to the customer receiving service near our driveway. The driver of the vehicle will obviously deny the incident so as to keep their job.

Business

Response:

Contrary to what the complainant believes, Gold Medal's Service Manager did visit the site of the alleged incident and noted the observations as indicated in Gold Medal's earlier response. Based upon personal observations, in addition to the earlier stated reasons, there is no basis for reasonable belief that Gold Medal caused any damaged to the vehicle in question. Gold Medal always makes restitution on claims that there exists a reasonable belief or probability that it cause the damage. However, Gold Medal does not belief that to be the case here.

Review: I was told that I would have my heating system installed after a one day and that the second day would just be fine tuning and to add the return I wanted mean while the crew leaves and hands me two useless space heaters and I have no heatDesired Settlement: That they no longer tell people that they have a 100% satisfaction record with the Revdex.com and that they don't lie and tell someone you will have heat when you don't have it

Business

Response:

Gold Medal has completed this valued customer's project. The customer has indicated that the project has been completed to his satisfaction at this time. In addition, Gold Medal and the Customer have come to an agreement on the compensation to be provided this valued customer for any inconvenience. Such compensation should have been received by the customer by this time. Thank you.

Review: we lost heat in our home and I contacted this company on Monday. They had a tech come out on Tuesday and look at our boiler. Now it is freezing cold outside and all that we have to heat our home is a wood stove. We have no hot water, so I am boiling water on the wood stove.

He told me that there was a crack in the boiler, which he never took apart to find the crack. I asked if he could please still get it running, and I was told no you have to purchase a new boiler for $7200.00 .

I don't have that kind of money and he charged me 73 and change for nothing. I gave him $80.00 and he never gave me any change back.

We contacted another plumber and he changed the filter, nozzle and sealed the crack to get us by. I was charged $150.00 for this call.

I would like my $80.00 for a job that wasn't done. He did nothing to get our heat back on. All they wanted was to make money on a new boiler.Desired Settlement: a refund would be nice and also to stop taking advantage of women.

Business

Response:

I am in receipt of your facsimile of January 13, 2015 regarding the above complaint. I believe that I responded via email approximately 7 days prior. In any event, we are processing a refund for the customer in question. We left her two messages in an attempt to rely this information.

Review: On 7/2/2014 a plumber from Gold Medal Service came to the home in Hawthorne to repair a leaking toilet. After giving estimates that are much to high for the needed repair, the 90 plus year old homeowners agreed. After what should have been 10 minutes work and $20 worth of parts the bill was $414.30.

The fact that the Revdex.com rating for this company is A+ is way out of line. Comments on Yelp attest to the overcharging of customers.

Even if I have little chance of a refund, the rating of this company should be F, not A. I did call and ask to talk to Billing about this but never received a reply. I also filed a complaint with the NJ Division of Consumer Affairs.

The company's defense that they told the consumer what the cost would be beforehand doesn't excuse gouging them in the first place.Desired Settlement: Given the large fees that service companies charge for just showing up, a charge of $200 would have been reasonable. I'd like the other $200 plus refunded.

Business

Response:

This customer's request for a $200 refund was granted. The refund has been processed on this end and either has been received or will shortly by our customer. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, it their rating is still A then I still think it should be lower.

Regards,