Gold Medal Plumbing Heating Cooling Electric

Gold Medal's install manager provided a  temporary repair to the air conditioning system this weekend while ordering a replacement part.  the customer has been called to schedule the permanent...

repair.  However, we had to leave a message.

My cooling system breaks every year after it was installed. Most of the repair technicians do not have a clue on how to fix the problem. They do not want to stand behind their work. All I get is excuses.

The entire service from start to finish felt like I invited a used car salesman into my house to come fix a leaky pipe. The dishonesty from the technician was very disconcerting. I was quoted one price for an extreme dollar amount and then given another price within minutes. This salesman method made me not believe a word that came out his mouth. It was like he wanted to come in and make as much money as possible for little to no work. He said the repair would cost hundreds of dollars and would only take five minutes to complete. I was distraught by the entire process. It felt like this technician would tell lies after lies just to get me to spend more money. I WILL NEVER USE THE SERVICE AGAIN.

Great Service. Installed my complete heating and coolong system from Gold Medal Plumbing. Very reliable company. Installation was great, some problems during last two years, but gold medal team took care of the problems. Thay are expensive, but they do good job.

This has reference to the above mentioned complaint number, we apologize for not responding quickly to your e-mail.
It is unfortunate this matter is not resolved.  As temperatures were favorable in our area we had no need for AC, however, today, June 18 it was 84F in New Jersey and we had a need to put our new AC to use, well temperatures inside the house were 2 degrees higher from those on the outside with AC on.
 
It has become the point of no more tolerance, we need our AC for which we spent over $10,000 replaced totally, we paid for new unit not the one being serviced already 4 times with no results.
 
We would very much appreciate any assistance in this matter you can provide.

My apologies if I misspoke, not french drain, but storm drain. 
In any event, it is work that Gold Medal does not perform.  We have informed her of this and even went to her home to confirm the extent of the work is not what we usually do.
At this point, we have no more to offer her on this issue.
Thank you.

A detailed response was provided to this valued customer on February 12, 2014.  In an effort to assemble the correct factual basis and review certain documents, we will admit that it took longer than the original time frame to respond.  However, we responded fully to our customer's concerns.  Unfortunately, the daughter of our actual customer is not satisfied with our response.  We have offered to make an accommodation to our customer, but our offer has neither been accepted nor refused.  Instead, the daughter of our customer has taken to personal attacks of the people trying to assist her.

I have used Gold Medal Electric in some form or fashion over the last 10 years. However, over the last year I have only paid for visits to investigate service. Oddly enough, every visit they proposed a ridiculous cost to make repairs that I got done at a fraction of the cost. However, they were always paid for their visit. Today I was told by GOLD MEDAL they can no longer service my property because I have not move forward with their recommend service after visits over the last...Unbelievable! I've spent well over 8,000 to 10,000 on major services. Not customer focused at all, wonder where the new management came from....

Excellent work and customer service! I had repairs done on a very old boiler at my Grandmother's house this past weekend. Matt was our repair man and he was awesome!! We explained the whole story of shoddy workmanship done to it recently. He took the time to listen and then began his assessment. He pinpointed the problem in no time. He fixed it properly and he explained everything of what he did and the amount to fix it. He was super nice and did an amazing job! Thank You for rescuing me from dealing with lousy people who didn't care to fix it and just sell us something we didn't need.

In connection with the above referenced complaint, we have been offered Arbitration as a means of resolution.  While we will agree to take part in the arbitration, we do not believe that same is necessary.  After much difficulty in getting in touch...

with the customer that filed the initial complaint, we have finally been able to schedule an appointment to go to their home to correct any issues.
 
We are scheduled to go there on Wednesday, October 1, 2104.  Please hold any further scheduling in abeyance until after such time.

I had a positive experience with Gold Medal Service plumber Mike H[redacted] on Veterans' Day, November 11, 2016. My problem was that water was still coming out of my outside faucet 3 days after I turned it off and also turned off the indoor valve that controls the water flowing to that faucet. Both the valve and the faucet were replaced. Mike H[redacted] was punctual, patiently answered my questions, gave me options so I could decide how much work he should do, and thoroughly cleaned up after himself. I am confident everything is fixed properly and I don't have to worry about pipes freezing and bursting and flooding my home. I recommend Gold Medal Service to people who are willing to pay for professionals who will do quality work. I am sure you can find lower prices, but not unless you are willing to wait around for late arrivals, have leaks that aren't fixed in one visit, and clean up a big mess after your plumber leaves.

I have been a longstanding customer of Gold Medal and a member of the total care club. Having dealt with contractors over the past 20 years, it is refreshing to come across a dedicated and customer service based company. Not only is the workmanship of the highest caliber but the staff are professional, friendly, clean and extremely thorough and knowledgeable. Renewing my five year service contract comes with no hesitation. The technicians take the time to explain the services performed and don't leave until you are fully engaged and comfortable with the scope of work performed. Unlike other companies, there are no pressure sales tactics. Customer service and technicians coordinate home visits and they are always punctual if not early. 24 hour service is just that so you quickly become accustom to the highest caliber of contracting services.

Gold Medal responds as follows:Discussions with both the Service Experts and the Sewer Expert that visited the property, reveal that the original backup that caused the problem was due to a mainline clog(wipes) every time the upstairs was flushed, it backed up into the basemen...

through the basement toilet.Since the basement bathroom is below grade, there is a sewer ejector system.  This system should have a check valve to prevent such back flow.  The check valve is either broken or missing.  A functional check valve would have prevented the backup into the basement.The initial Service Expert went to the Client's home after hours (emergency visit) & cleared the mainline from the outside (back right of house) clean-out.  Once the mainline was opened, flow was restored and when the upstairs was flushed it no longer backed up into the basement. The Client cannot process that the overflowing basement toilet was a byproduct of the clogged mainline (sewage backing up to the lowest point). Without the necessary corrective work - for which our Sewer Expert provided an estimate, she will likely continue to have the same problem in the future and there can be no warranty issues.  If the recommended repair work is refused, no warranty can issue and the likelihood of continues failure is very high. Our sewer expert went out the next day and camera’d the line and found a collapsed 90 degree angled pipe in the mainline and offered a spot repair which she initially agreed to. This pipe collapse voids any warranty that comes with a drain clearing, unless the work is repaired by us.  In addition to the quote, the customer wanted us to state that the broken pipe was indoors rather than outside, so she could file a claim with her insurance company.  We refused to change our information.The next day when we came to do the repair and we had two trucks and several pieces of equipment and three employees, she stopped us and would not allow us to do the work.  She then had the work completed by someone else.    If anything, this Client owes Gold Medal for the wasted effort and man power of having us out to perform the job and then canceling once on site because we would not change our notes to reflect a condition that was not accurate.We even had a remediation company out to clean and handled the sewage cleanup in the basement.  When the owner returned and tried to flush the basement toilet she said it backed up and wanted us out (under warranty to clear it).  She insists that the original call was for the clogged basement toilet.  Again, we tried to explain to her that the backup in the basement was a result of the mainline clog, not an initial failure in the basement toilet.  In fact, the upstairs tenants told our Service Expert that no one lived in the basement unit and it had not been used in some time.  They noticed the problem only after it started to flow out of the basement door.  Thank you

I would recommend Gold Medal to everyone. Their personnel is very friendly. They take the time to explain and show you what is being done. I have used their services a number of times, for emergencies and/or just things I wanted, not needed done and, I have no complaints.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Reaching out to you with regards to complaint #[redacted].   The business issued a refund in the amount of $600 which I received today.  We can close out complaint as satisfactory resolution.   Thank you for your help.   [redacted]

Complaint: [redacted]
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I am rejecting this response because:
Really, says who.  They know my tenant?  They know my arrangement with the occupant?  I AM THE OWNER.  Accordingly to our lawyer, they will have a difficult time recovering based on their response.
Also, according to our lawyer, they are violation of the consumer fraud statute, which if we prevail, is three time our damages. 
Can this vendor explain whey they STILL have not provided an itemized line by line bill that we have been requesting for months - since they performed this unauthorized work.
Also, Revdex.com should be aware that on 2/27/13 I received an email from [redacted] who identified himself as an attorney for Gold Medal Service.  He represented at that time (I can forward the email if you like), that he will investigate the "facts" in my letter and I would hear from him with 7 days.  Seven da6ys would have been Monday, February 3.  I never heard from him.
Why is Gold Medal so unwilling to provided an itemized invoice which is required by the Consumer Fraud Statute.  Why are their lawyers contacting me then not following up.
How they do business is obvious.
Regards,
[redacted]

can/t say enough about the service that gold metal gave me The service tech Pete M was so helpful and stayed until the hold job was completed Thank your for your great service

Complaint: [redacted]
I am rejecting this response because:
 
They are not correct with their recollection. I would not have just bought a system to just upgrade and left things as was. I was told the house would be efficiently heated with new system. If there was something else needed, they could had sold me something then when I was financing this $15,000 system.
Regards,
[redacted]

WE HAD A CLOGGED KITCHEN DRAIN WHICH YOUR TECH MARIO RESOLVED IN A VERY PROFESSIONAL, AND THOROUGH MANNER. HE EXPLAINED WHY KITCHEN DRAINS CLOG AND HOW TO RESOLVE THE PROBLEM ENCOUNTERED WITH THIS SITUATION. HE WAS VERY PLEASANT, NEAT AND IS A CREDIT TO YOUR COMPANY. HE IS VERY KNOWLEDGEABLE AND IS AN ASSET TO YOUR ORGANIZATION. ANY FUTURE PROBLEMS WITH PLUMBING OR ANY OF THE OTHER WORK THAT IS DONE BY YOUR FIRM WE WILL BE SURE TO USE YOUR SERVICES. THANK YOU!!!

Gold Medal Service for Electrical Work. Excellent, reliable service. Kept all their promises and did the required repairs quickly, efficiently and with no upsell whatsoever.