Gold Medal Plumbing Heating Cooling Electric

Review: I purchased a new complete HVAC system (heating & cooling) for my home, including equipment, installation and a duct cleaning service from Gold Medal. The work was to be done in stages because I am currently remodeling my home. I have already paid in full for all services. I scheduled for the final installation and duct cleaning to be completed and no one has showed up to my house. I have attempted to call the company and I receive promises to be called back. This is not the first time I have had trouble with this company. I also have an outstanding failed inspection that they need to take care of as part of their contract. This has also been ongoing and I never get a response when they promise to call me back. Every time I call them, the call goes to a call center and not directly to Gold Medal. The call center refuses to transfer me to an actual Gold Medal employee or supervisor.Desired Settlement: I want the job complete. I am currently without heat in my home because of this.

Business

Response:

We went to the customer's house on October 29th to do the duct cleaning, high voltage for furnace, and icomfort thermostat so they now have heat. We are returning tomorrow, Nov. 6th, to complete the rest of the work.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Gold Medal has been much more responsive since the filing of this grievance and has been working towards completing the work when scheduled. They still need to come out and set up the heat pump program on my system.

Regards,

Review: Oct. 2013, I signed a 1yr agreement for Gold Membership & placed a deposit for Air Duct Cleaning. The Air Duct Cleaning was performed on 15 Dec. 2013. There were many issues with the technical service. The technicians did not seem to have the proper tools/parts on their truck-I had to supply a ladder, tape, & screws. My vents were not placed back properly and now do not have proper parts, and moreover, the work was inferior. Although the service provided dryer vent cleaning, I am cleaning this vent each and every time the machine is in operation-and not a normal amount of lint. The amount goes over and beyond what I had prior to the service. My dryer machine was literally pulled out too far, and the technicians loosed the backside vent connection. My dryer, which is new, was scratched along with my washing machine. The dryer never once rattled, and Whirlpool's product is silent when drying. however, after the service, the dryer continuously rattled! I called twice to complain, and was hung on once, The second time, the dispatcher stated I would have to pay for a service call to the tune of over $80 for a tech to come and TRY to fix. This is a direct result of their service and they guarantee to fix any problems that arise from their service. But would not honor that guarantee. I had to go out myself and purchase parts, and my neighbor helped me work on it for over 4 hours. I'm a Senior with a bad back. I don't appreciate the lack of respect I received, paying for services not rendered, and feel as is they took my money without the 100% service guarantee they offer. Now I fear that my other services will be as inferior. This is terrible for someone to pay good money for a contract and fear service will be incorrect or not honored.Desired Settlement: I paid $344 for the annual contract and $998 for the duct cleaning, for a total of $1,366.39. This is money not well spent, and an amount were the Customer should receive superior Customer and Technical service: certainly not provide tools/parts or have to pay additionally for parts and perform their open labor. I would like a refund of some kind, and for the company to abide by their guarantee and contract, as I did when I signed in good faith.

Business

Response:

We will reach out customer and attempt to satisfy their concerns. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I tried several times to contact a Supervisor, a Manager, or the Owner himself to discuss these issues and left messages. A representative never responded, causing me to lodge this complaint. Since this complaint was received by Gold Zmedal they have still failed to contact me! as noted in their response to you. I would seriously look into the Revdex.com rating you've given this company; they are not responsive, customer service is not in their vocabulary, and still this point they took mMy money without rebdering proper sync apptopriate service.

Regards,

Business

Response:

I have directed our Service Teal Leader to contact this valued customer immediately to resolve and open issues. We have already been back to her home to make certain adjustments/repairs, but will she what more can be done to satisfy her.

A Five stars to gold medal and their team with a special thank you to Arthur [redacted] for his amazing service, he called me right back during the snow storm on a Saturday night and helped me get the boiler back to work after almost an hour of directions and support with patience and care!
WELL DONE Arthur!!!

Review: This complaint concerns my father who is a 91 year old senior citizen who was duped into purchasing a one year maintenance contact for $299 to provide service to the heating, plumbing and electrical systems in his home. All he wanted was to fix an outlet in the kitchen and to replace an outlet in the bathroom that had been covered when a new medicine cabinet was installed. The electrician from Gold Medal replaced the wiring and receptacle in the kitchen as sparks were flying from it, but never replaced the outlet in the bathroom but he charged my father $409.80. The electrician told my dad that he received an emergency call and that he would come back to install the bathroom outlet. This service took place on Oct 20th of this year; however, yesterday a heating technician showed up at my father's door and went into the basement and performed a complete maintenance check of his furnace? He was told by the technician that he needed a new thermostat which would cost him over $300, when my father told him that he could not afford this and was waiting since Oct for the outlet to be installed in the bathroom the technician told him that this was not his department... So today I decided to get involved. I spoke to [redacted] at Gold Medal, who informed me that she didn't know anything about the bathroom outlet, so I asked her what was it exactly that my father paid for to which her response was a one year maintenance agreement for heating,air conditioning (my dad has a window unit!), plumbing and the electrical system in his home for $299. a year plus the $119. for the kitchen outlet. I spoke to my dad but he was not aware that he agreed to a year long maintenance contact; he said that the electrician never mentioned this. I asked [redacted] to email me the contact which she did, but I couldn't read it because it was basically just scribble on the part of the electrician so my father signed a contact trusting in the technician who in my opinion took advantage of him.Desired Settlement: I am outraged that a technician does not know how to talk to a senior. My father is a very sweet man, bless his heart. He can still walk and talk and think (although slowly) even though he is 91 years of age. He lives alone and still works one day a week as a bartender at the [redacted]. Yes, I believe that my dad should have asked him what the $299 was in the contact; however, he never asked not would he ever ask for a service maintenance contact, he assumed that the $299 was for the kitchen outlet and the $119 was for the bathroom outlet. I asked [redacted] if they could apply the $299 to the bathroom outlet and to possibly fix a facet in the basement that leaked, and she told me that the best she could do was to refund $186.18 due to services rendered (that he never requested), she also said that she had no idea what it would cost to replace the bathroom outlet (wiring is already in the wall) and that the faucet could be as much as $400! Please help...

Business

Response:

This is the first notification of this complaint that I have received. In the past, we have responded fairly quickly to all communication from the Revdex.com.I did, however, find this communication in my "junk" folder while looking for another email in their. That is the only possibly explanation I could offer.In any event, I have the complaint and have been investigating with the individuals on this end.It is my intention to contact the customer and resolve this matter ASAP to their reasonable satisfaction.Thank you,[redacted]###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Spoke with [redacted] (sp.) at Gold Medal today who will do the outlet in the bathroom and put the balance towards the leaky faucet by the washing machine.

Regards,

[redacted] came out to check our furnace. They told us the fire ring damper needed to be replaced and they did not do that type of work but the furnace was in great shape. We called Gold Medal for service and they came out and wanted $1500 to fix th damper and told us the furnace must be replaced and putting off Carbon Monoxide and shut off the furnace. We called [redacted] out and the fixed the problem for $240 and said the furnace was fine. What a rip off. We don't want to see Gold Medal again and just want future customers to know what they are dealing with.

Review: I contracted Gold Medal Service to come to my property at [redacted] on an emergency call, Sunday, July 19th in the evening to clear a sewerage backup that was overflowing the basement toilet. I was told by the plumber that he snaked the line and everything was flowing. In order to receive my warranty for the work, I was told by the plumber that " no warranty without camera of line which will be scheduled". We scheduled the camera service for the next morning. The plumber Mike told me that camera service would depend on which warranty I would receive. I went to the property to check the work and discovered that the basement toilet was still clogged and was not cleared by the plumber during the initial visit. He, the plumber stated that the line was clear. I called Gold Medal and asked them to issue my warranty and they told me there was none for that work. I then asked them to come out and clear the clogged toilet which they did not clear on their initial visit and I was told that would cost me an entire new fee. I had already paid them $549.98 for the first visit.Desired Settlement: I have since had to have another plumber come out and clear the clogged toilet and had to pay another fee for the service. I would like to recover that fee from Gold Medal Service and also receive a warranty, as promised for the service.

Business

Response:

Gold Medal responds as follows:Discussions with both the Service Experts and the Sewer Expert that visited the property, reveal that the original backup that caused the problem was due to a mainline clog(wipes) every time the upstairs was flushed, it backed up into the basemen through the basement toilet.Since the basement bathroom is below grade, there is a sewer ejector system. This system should have a check valve to prevent such back flow. The check valve is either broken or missing. A functional check valve would have prevented the backup into the basement.The initial Service Expert went to the Client's home after hours (emergency visit) & cleared the mainline from the outside (back right of house) clean-out. Once the mainline was opened, flow was restored and when the upstairs was flushed it no longer backed up into the basement. The Client cannot process that the overflowing basement toilet was a byproduct of the clogged mainline (sewage backing up to the lowest point). Without the necessary corrective work - for which our Sewer Expert provided an estimate, she will likely continue to have the same problem in the future and there can be no warranty issues. If the recommended repair work is refused, no warranty can issue and the likelihood of continues failure is very high. Our sewer expert went out the next day and camera’d the line and found a collapsed 90 degree angled pipe in the mainline and offered a spot repair which she initially agreed to. This pipe collapse voids any warranty that comes with a drain clearing, unless the work is repaired by us. In addition to the quote, the customer wanted us to state that the broken pipe was indoors rather than outside, so she could file a claim with her insurance company. We refused to change our information.The next day when we came to do the repair and we had two trucks and several pieces of equipment and three employees, she stopped us and would not allow us to do the work. She then had the work completed by someone else. If anything, this Client owes Gold Medal for the wasted effort and man power of having us out to perform the job and then canceling once on site because we would not change our notes to reflect a condition that was not accurate.We even had a remediation company out to clean and handled the sewage cleanup in the basement. When the owner returned and tried to flush the basement toilet she said it backed up and wanted us out (under warranty to clear it). She insists that the original call was for the clogged basement toilet. Again, we tried to explain to her that the backup in the basement was a result of the mainline clog, not an initial failure in the basement toilet. In fact, the upstairs tenants told our Service Expert that no one lived in the basement unit and it had not been used in some time. They noticed the problem only after it started to flow out of the basement door. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have attached responses to the business reply.

Regards,

Business

Response:

Gold Medal rejects the counter-response and stands by its original reply. The Client canceled after mobilization on the site which led to significant significant expenses and loss revenue from missed opportunities. Gold Medal will not, at this time, seek recovery of such costs.At this point in time, Gold Medal has no more to offer on this matter.Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have attached the communication with Barry M clearly cancelling the work within one hour of talking to Barry M the day before the crew came out to work on the property. So for Gold Medal to say I cost them considerable expense, I believe they need to look to Mr. M for that expense since he did not carry through on his end and why Mr. M ordered a crew to come out to work when he received notification 24 hours before the work was to begin. Gold Medal needs to improve their skills, clearly,.

Regards,

Review: In 2013 I converted my house from oil to gas using a NJ Natural Gas loan/ grant. I used Gold Medal for the services. The gentleman signed us up for service and after making mistakes which delayed the process, we eventually had a scheduled date for installation. We were told it would take 1 day and it took 2. We were also quoted on a price for some other work, and then found out that the work could not be done/ it would cost us triple the quote. So they installed it, about a month later, it broke (leaving me with a newborn and no heat/ hot water in the winter). Then it broke several more times. Eventually they decided 1 year later, after coming out to my house several times to replace the entire system. So they replaced the system and about 6 months later (I now have a 1 year old and newborn twins) it breaks again. This time they said it was dust/ dirty part. Comes out to fix it. 6 months later, breaks again, and They sent out someone to fix it and he ordered some parts, but it breaks again while parts are on order and they send someone else out to look at it and its a totally different problem but it eventually gets rectified. Now last night we go into our boiler room and there is a flood on the floor because the pipers are leaking. I was promised by Lou the install manager that Lennox (the boilers manufacturer) would come out to my house but after 3 conversations, they never came out. Lou has stopped returning my calls (he was very helpful in the past) and again I have a problem. I also recommended them to my uncle and after the township came to inspect, it turns out they installed it incorrectly and had a gas leak the entire time. I wouldn't mind but every time it happens we are left with out water and heat and I have 3 toddlers now who need that basic need. The customer service is beyond awful and they never seem to return my calls. Im not being a burden. Its not my fault they dont respond. Ive asked to speak to management but noone ever callsDesired Settlement: I would like several things because I am fed up

1) My system to be fixed again

2) a longer warranty (i currently have a 10 year labor, 5 year parts) I would like atleast a 10 year full warranty

3) Lennox to come out and look at my boiler

4)A Refund for some or all of the boiler because I am tired of telling my kids we have no hot water again or my floor being ruined because of a leak or my uncle would have died because he is an older gentleman and a gas leak could have been fatal.

Business

Response:

Gold Medal is pleased to report that we have been able to satisfy this valued customer's concerns. The only step that remains is to send a written confirmation of the terms which will be dispatched shortly. Thank you.

The entire service from start to finish felt like I invited a used car salesman into my house to come fix a leaky pipe. The dishonesty from the technician was very disconcerting. I was quoted one price for an extreme dollar amount and then given another price within minutes. This salesman method made me not believe a word that came out his mouth. It was like he wanted to come in and make as much money as possible for little to no work. He said the repair would cost hundreds of dollars and would only take five minutes to complete. I was distraught by the entire process. It felt like this technician would tell lies after lies just to get me to spend more money. I WILL NEVER USE THE SERVICE AGAIN.

Review: Dear Revdex.com,

On or about 10/29/2013 Gold Medal Service performed unauthorized work to a house I own in Berkeley Heights. Not only was the work un-authorized, but they did not provide a detailed line by line bill with work performed which is in violation of the Consumer Fraud Act - among other practices in violation of the Consumer Fraud Act.

We had an independent electrician review the work performed by Gold Medal and it appears that Gold Medal added services and warranties that were not necessary for the core job. They are of the opinion that serves were performed that were not necessary (serve protector, "total care club", warranties) - clearly taking advantage of the elderly.

Additionally, numerous attempts to contact Gold Medal Service have been ignored Here is a list of attempts made:

10/30/13: Called Gold Medal and left a detailed message about my concerns and request for a supervisor to call me. Left a message with [redacted] - no return call

11/4/13: Called Gold Medal and left a detailed message about my concerns and request for a supervisor to call me. Left a message with [redacted] - no return call

11/5/13: Called Gold Medal and left a detailed message about my concerns and request for a supervisor to call me. Left a message with [redacted]- no return call

11/8/13: They had the nerve to send a bill - after ignoring all my calls

11/8/13: Letter to Gold Medal via fax and mail

11/13/13: Received a message from "[redacted]" after which I called him a minimum of 8 times between 11/11 and 11/13 but he never answers his phone.

01/27/14: I wrote another letter

Unethical is an understatement.

Regards, [redacted]Desired Settlement: 1. I want them to immediately stop billing my tenant (which I requested numerous times including on the phone and in writing)

2. I want a detailed bill from them for any and all services rendered

Business

Response:

Initial contact has been made with this customer and we will attempt to resolve any legitimate concerns. However, the "tenant" of the property is a property interest holder and properly authorized such work in advance of performance of such work. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Really, says who. They know my tenant? They know my arrangement with the occupant? I AM THE OWNER. Accordingly to our lawyer, they will have a difficult time recovering based on their response.

Also, according to our lawyer, they are violation of the consumer fraud statute, which if we prevail, is three time our damages.

Can this vendor explain whey they STILL have not provided an itemized line by line bill that we have been requesting for months - since they performed this unauthorized work.

Also, Revdex.com should be aware that on 2/27/13 I received an email from [redacted] who identified himself as an attorney for Gold Medal Service. He represented at that time (I can forward the email if you like), that he will investigate the "facts" in my letter and I would hear from him with 7 days. Seven da6ys would have been Monday, February 3. I never heard from him.

Why is Gold Medal so unwilling to provided an itemized invoice which is required by the Consumer Fraud Statute. Why are their lawyers contacting me then not following up.

How they do business is obvious.

Regards,

Business

Response:

A detailed response was provided to this valued customer on February 12, 2014. In an effort to assemble the correct factual basis and review certain documents, we will admit that it took longer than the original time frame to respond. However, we responded fully to our customer's concerns. Unfortunately, the daughter of our actual customer is not satisfied with our response. We have offered to make an accommodation to our customer, but our offer has neither been accepted nor refused. Instead, the daughter of our customer has taken to personal attacks of the people trying to assist her.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Oh, how they spin the facts. They offered nothing but a summary for me of my family arrangements and agreement with our father, which is interesting since they don't know any of us. They have zero concern or regard for their customers, which we should have guessed considering how we started off. They prefer to take their chances with an 85 year old man rather than trying to resolving this with his children. They know nothing about our family estate planning but they are welcome to can take their chances on their assumptions. We are not interested in dealing wit them. Thank you Revdex.com for trying.

Regards,

Review: I needed repairs for my 2 Shower faucets and 1 Shower Diverter and two of the old handles had snapped off. A plumber came to look at the work. He gave me a Description of the work and a price. But, it would take a while to get the parts and that the company would not warranty the work. So much for their advertised claim of guaranteeing their work and fast service.My mistake was I read too much into the work description. " Gerber three handle Shower Faucet, Rebuild, (No Warranty) with stems and seats. The tech arrived several days later with two complete stem assemblies for the water faucets (roughly $40.00 retail.) No Shower Diverter and no handles. He installed only the two stems. He left with the housing and the seats. The total cost was 583.57 with an alleged $ 60.60 discount. I felt the price was very high but, my mistake was assuming they were going to replace (Rebuild) all of the assemblies handles and the spout. (after market parts package for all of the above is $40.00) When you break the cost down, I was charged $ 583.57 to install two stems and I had to spend an additional $ 15.00 for the handles. The tech did the installation between 15 and 20 minutes, making their hourly rate somewhere between $ 1,600 and $ 2,200 an hour. So much for their guarantee of satisfaction they have yet to return my email.Desired Settlement: I would like at least half of what I paid this company to do the repairs $ 292.00 That would be a more then fair price for the amount of labor and parts it took to complete the work they actually performed.

Business

Response:

This customer requested a refund of $292 has resolution of his complaint. Accordingly, a refund of $292 was issued on July 29, 2015 to the credit card used for payment. This customer should see the credit on his next statement - or sooner on-line. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have used Gold Medal Electric in some form or fashion over the last 10 years. However, over the last year I have only paid for visits to investigate service. Oddly enough, every visit they proposed a ridiculous cost to make repairs that I got done at a fraction of the cost. However, they were always paid for their visit. Today I was told by GOLD MEDAL they can no longer service my property because I have not move forward with their recommend service after visits over the last...Unbelievable! I've spent well over 8,000 to 10,000 on major services. Not customer focused at all, wonder where the new management came from....

WE HAD A CLOGGED KITCHEN DRAIN WHICH YOUR TECH MARIO RESOLVED IN A VERY PROFESSIONAL, AND THOROUGH MANNER. HE EXPLAINED WHY KITCHEN DRAINS CLOG AND HOW TO RESOLVE THE PROBLEM ENCOUNTERED WITH THIS SITUATION. HE WAS VERY PLEASANT, NEAT AND IS A CREDIT TO YOUR COMPANY. HE IS VERY KNOWLEDGEABLE AND IS AN ASSET TO YOUR ORGANIZATION. ANY FUTURE PROBLEMS WITH PLUMBING OR ANY OF THE OTHER WORK THAT IS DONE BY YOUR FIRM WE WILL BE SURE TO USE YOUR SERVICES. THANK YOU!!!

Review: I hired Gold Medal Plumbing to repair two doorbells damaged during Super Storm Sandy, they tried to make a wireless doorbell work, it didn't; so they had to work on the electrical and provide two new doorbells. They asked for my debit/credit card to make a deposit of $50.00; they took my card and never returned with the materials or made the repairs. That happened in August 2014, I called repeatedly to get this done. On December 24, 2014, they charged $1500.00 to my debit card. They have not returned to do the work, and they will not speak with me on the phone. Bank America will not refund the money, because it is over 60 days. I am going through this process to get my money refunded, and tell you about their bad practice of taking money, and not doing the work.Desired Settlement: Refund of my 1500.00 since they did not do the work

Business

Response:

Gold Medal responds as follows:On 11/11/14 – Service Expert went out to customer for 1st time – he quoted a rewire job for $10,500.On that day, he was on the site a little over 1 hour that call On 12/9/14 – The same Service Expert returned to start work – work started was a door bell circuit to basement with new chimes & buttons. As this was just the start of a multiple day job, Paul collected $1500 deposit. The bell install was complex and took the Service Expert and a helper over 10 hours each - a total of 20 man hours on the job. Client cancelled the rest of the job because she felt we weren’t responsive. However, the Client was the one that rescheduled multiple times. When she cancelled she asked for a bill for the work performed so she could pay it. Since the Client disputed our responsiveness, we gave her the benefit of the doubt and closed out the billing for the $1500 deposit she paid covered all the work performed.The $1,500 deposit was more than earned. The matter should not be before the Revdex.com.Thank you.

Review: The following is the message that was sent to Gold Medal Service on July 22, 2015. I have yet to receive a response to it:

"My complaint is that your advertisement for the cost of unplugging a clogged drain is, in my opinion, not only false advertising but deceptive. I recently saw your tv ad stating that your company unclogs a drain for $93.00 and is guaranteed for 1 year. On or amount April 29 a service agent attempted to unclog my drain; however, he had to come back the next day and then proceeded to tell me the job now had become a “level 1 drain cleaning” and I was charged $400.00 and only given a 90 day warranty. Your ad says NOTHING about additional charges. Therefore, I am requesting that Gold Medal reimburse me for the difference. Failure to resolve this matter will result in a complaint being filed with the Revdex.com."Desired Settlement: For the company to live up to their advertising and in my case, reimburse me for the difference between what they charged me and what there advertising quotes.

Business

Response:

Gold Medal took a bit longer to look into this matter.We are going to honor this Client's request for a refund in the amount of $307. It will be processed and should be received within 14 days.Gold Medal would like to note that all of our advertising states that the Client should call for details. There are some situations where there may be additional costs. In the present situation, before charging additional monies over the $93, the situation was explained to the Client and she agreed and signed off on the agreement. However, in reviewing the matter, in hindsight, we believe it nest to refund the difference in the two price levels of drain clearing.We hope our valued Client remains satisfied with our overall performance.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.