I started my rental agreement in March of In June I had an accident and was out of work and was struggling but have made my paymentsIt is now December and I have missed two payments (monthly)I didn't not mind that they are coming to get their furniture however the way the employee spoke to me over the phone was horribleI explained on December 14th a Friday that I realized I have not made a payment and would be able to make a payment to catch me up the following day Saturday December He then proceeded to belittle me'Who gets paid on a Saturday'? 'You just can't afford to pay you have no money'
I indeed get paid on SaturdayHe informed me that they were coming to pick up the furniture Saturday the 15th at 8amIt is now 12/10:am and they are not here to collect their merchandiseo don't see how this type of costumer service is acceptable
Product_Or_Service: Living room furniture
I have rented a lot of things from Aaron'sBut I was sold a bad television and fraud and deceived out of what I had paid for the television of the months payment, but for me to lease another tv I would have to start over on another lease, but I would not receive full credit for the bad tvI never will lease anything else from Aaron;s lease and rentalIf you can get credit when you need appliances and tv's make sure you get brand new of everything from the box and delivered in a box
My agreement was paid October 18, in the monthly rental amount of $and now I'm receiving calls from the company that my payment was never madeI told the store manager that I have proof of payment through an email sent to me of paymentI asked can I send them a copy of the email and they told me noCan someone please help me with this issueThank you
Account_Number: EXXXXXX
I am being aggressively harassed by your General Manager, Melvin, who knows very well that I make my payments onlineI consider it a violation of my rights to call me up to times a day when you all know that I prefer to make payments online
I paid the first rental payment for a bed and Aaron's refused to lernt me the bed upon arrival to my house
On September 30, I ordered a bed online through Aarons's rental on 31st street in Tulsa, OKI didn't hear from the store for an entire weekOn Thursday, Oct6th they called my employer and other referencesOn Friday the 7th they called my mother(who I reside with) they then called me toErich my address and said I had to be on the leaseMy mother called Aaron's to confirm I am on the lease but when they arrived with bed they called the manager and said I was listed (in an ink pen) on the leaseThey were correct, all of the blanks are listed using an ink pen- including my Mother and step fatherThe delivery guy said it was because I am not responsible for the lease but the manager said it was because the info was written in inkMy mother spoke with the manager again, who refused to rent to me and also refused to refund the money already paidHe said he couldn't do th
I applied for a washer/dryer set online After applying, I received a call from the corporate office (Atlanta) to complete the application process They (Aarons) then started the verification process by calling all of my relatives, employment and landlord I was notified a short time later that I was approved and since the item is in store, I qualify for express delivery of 1-day (I have an email as proof of this) I called the store and a very rude and sarcastic manager by the name of *** told me something completely different He told me that they won't be delivering anything before 5/10/because they still have to do their due diligence (I was told by corporate everything was done and verified & all the store needed to do was schedule delivery) When I asked questions, he became irritated and abruptly ended the call I made a complaint but no one reached out to me at all (reference issue #*** I reached back out to the store yesterday evening after never hearing
I have been renting furniture since last year may and I even paid off item on the agreement and they still charging me too much and the retail value on the items are way less then they charging me plus they won't tell me the dollar amount I suppose to be paying out I have all my receipts in the original agreement form and I have overpaid them a substantial amount of money I have paid them $2,since last year May in the retail price added on all of that is far less by almost $1,and they are trying to make me pay another thousand dollars add it on to the money I have already paid out they won't even give me the total amount do that they are claiming they only they just trying to charge me to monthly
Product_Or_Service: Furniture
Account_Number: ***
This is my first time renting and it will be my last timeFirst I purchased a bed set from this store about months agoThe set would have been a piece set with mattress but my sons room was a little to small for one of the dressers so it was sent back the day of deliveryCome to find out almost a year later I have been paying for the full setI spoke with Derrick ( He is awesome to work with) and he said that he will get the info over t o his manger (Mari G***) and she will give me a callShe called a few days later and advised me that the case would have to go into an investigation because they have cameras on the back of the truck, and that was okay with meAbout a week later she calls me and tells me that the little dresser is only like a add on of about $and that she would take it off, needless to say I have not seen the credit towards my payments and I doubt that it was just $This is just the beginning, Now when I first purchased the set the store was under different managementThe set did not come from the store because it was not in stock so they had to go to their warehouse to get itThis is when we have a bed bug problem in my sons room in a new town home build from the ground up My son begin to say to me that he was being bitten in his sleep and I thought that he had ants or something in his roomSo we call a local pest control company and they discovered that my Son had " Bed Bugs" all rooms were checked and his room was the only room that had the problemHe asked where did we get the set from because the Bed Bugs were in the wood of the furniture meaning that it came from warehouse storageI called the store and another lady answered the phone and was rude and telling me that I just did not want to pay and have I lost my job(Funny) of course I had my choice of words with herAt this point I have had it with Aarons and the women at this locations will make you jump out of characterI asked that they come get their infected future and they showed up today telling me that they can not take it back because of the bed bugsMaria is suppose to come out tomorrow and if it is not picked up I will have it broken down and placed on the door step of AaronsNever again will I rent from Aarons and I hope that this post will advise others not to rent from this as wellThank you Derrick for being a nice professional gentlemanThis is the only person that I would talk to at this store he was never rude or disrespectful and worked with you if you had any issuesLocation is S Dillard St Ste A, Winter Garden Fl
***
Company was supposed to run my debit card on the 27th of October for $It was ran on October 20thCalled and spoke with store managerHe stated that it was refundedCalled later that day to tell him that my online banking did not reflect thisWas told his side showed it was and there was nothing he could doCalled back that following Monday and was told the same thingI mentioned that this mistake caused an overdraft fee of $dollarsManager agreed to credit the next (original)payment on October 27th resulting in a $paymentI stated that I would be making any future payments online to avoid further problemsCard was ran on October 27th for an additional $without permissionCalled to speak with managerWas hung up on once, placed on hold twice (w/o being notified) for a total of minutesOriginal mistake has still not been refunded to my account as of todayThere is now an additional refund of $that is owed to me,also
Product_Or_Service: Sofa P
Aarons in Wilmington, NC has the worst customer serviceWhat is so bad about this whole situation is that I have had several leases with themThis last lease I have had the worst experience and will never associate with this business againI leased a washer and dryer brand new from the store and after having them for a few short months the washer messed up so they came and got and brought a replacement that was USED, not new, so they could fix mineThey kept my washer for over months before it was returnedOn top of that it was nasty and smelled where they had let the water sit in itWhich is why we sent it back in the first place because it would not spin the water outSo when it was picked up it still had water in it cause there was no way for it to get outI never said anything we washed it out and finally got the smell out and continued to keep
Several months later we had decided to move to TN, and our plan was to keep the washer and dryer and I called for a pay offweeks later I went to pay it off and they had added more charges and would not take what they quoted me weeks priorIt may have not been that much more but it was the principle of itI had paid over a $for this set and they kept my washer for over months in the processWe had already moved some of our stuff to TN and was leaving that weekendThey would not work with me and I left very upset and told them they could come and get itI would give them the address when we arrived and there was a branch of Aarons in TN per the manager Chris at the Wilmington store and they would pick it upSince then there have been mulitple calls address was given but no one has come, which is fine, but I have not and will not pay them anymore moneyWe are not using itToday, 3/2/18, the manager was very rude and stating that I was still responsible for late charges and if I wanted the process to move faster that I had to contact that storeI will not and it will sit in my garage until they come get itThis has been the worst customer service and the unwillingness to work with me in the beginning is awfulI will never recommend this store to anyoneI work in the public and have to deal with people all the time and have good customer service, this is not what customer service is and they really need to re train there staff
Writing this review will not have any impact, im sure, but I needed to vent
If anyone in the corporate office reads this your Wilmington NC office with manager Chris and other staff Ben and Stacy have been the ones that have been very down grading
I do not live in poverty as some and I am a very well respected provider and person so you might want to speak with your staff as this is a negative review and they need to be counseled
on febI Agree to lease to own a washer and dryerwhen Aaron,s brought the washer dryer to my house they put it in my basement.I saw that the washer had a big dent in the frontAaron,s said it was to hard getting down the staresAaron,said they would take the washer back but would not bring a new one because it might get damaged tothe dryer was bigger then washer it was,t damage.I told Aaron,s I would keep that one .Aaron,s said whey would sell it to me as a used one not new.the store Aaron,s *** is no longer open.they allso said I had to the of each month to pay it.but each month they said it was the 1th so for two years ihave payed late fees.Aarons allso said they had no record of any damaged to washer.so I had to pay full price.Aaron also charge me a exter payment Aaron,s now says I own a 1/payment.I TOOK picthers of damaged washerdid Aarons pull bate and switched.they keep calling my wife at work even tho she told they to
I tried to purchase an item on Aarons rent.com since I am disableThey stated I had to go in the store to get item and order cancelled They stated I needed to contact store to get $dollars back I contacted the local store which is cooperate ownedThey advised would have to come in store to get cash or have card swiped They said no way to put back on card I called corperate customer service and filed complaint number*** with them Per customer service I was advised "no lie" that once corperate sends money to store it is out of there hands They allow the store to handle all issues and have there own rules they have to follow I advised I am disable and ride a special bus that cost each way I wouldnt make since to pay dollars for I do alot of online shopping, because the special bus which uses the lift is not free In addition, I would have to spend a minimum of an hour on a place that could just issue a refund In I have never heard of a busin
I bought a queen size matress at AaronsHas my back hurtingNeeded a exchange
The manager has failed to resolve the matterIt's been over a monthI continue to get the run aroundHe failed to give me a update alway a excuse to turn me away
The manager of the Malvern Arkansas store is rudeDid you know you can also rent items for a time and return themRight that's how it is supposed to beHowever not at this storeThey hold that against you when you try to go back in and get the stuff backWhich is completely opposite of what they claim
purchasing Samsung refrigerator, contacted store 12/16, stated vegetable bin retaining water causing my vegetables to spoil, contacted again 2/stated no-one contacted me, in reference to refrigerator was pickfor repair by Alabama Power, in the course of this dilemma I was informed by my doctor I was a diabetic, of course I am still making monthly payments, contacted store again, was told refrigerator was ready by***, did not returned until April, was told "it was fixed along time ago", no one could explain what was wrong with it, neither did any one call to say it was repaired needless to say my vegetable bin trays are still filling up with water, I am unable to purchase fresh vegetables and fruits for my diet like instructed by my doctor Contacted the store Manager***, asked if I would give him until the next week(this was in June)explained I would be having surgery in July, of Course*** ha not contacted me, when into the store to make July's payment,*** in a manag
On 11/23/we were contacted to provide water mitigation on their customer's home due to incorrect installation of a fridge We were never paid
On 11/23/we were contacted by the manager of Aaron's home to complete water mitigation on their customer's home due to their incorrect installation of a water line to a new refrigerator installation We were told to submit our bill and we would be paid within days We have not been paid, and the original manager has been replaced The new manager has not responded to phone calls or emails We are now forced to place a lien on their customer's home for damage that they caused
I have leased from this company for about yearsNo payment issues once so everThe moment that we do hit a hardship because my wife hit unpaid maternity leave, they are VERY numb in the department of Customer Relations.When I in fact say I can make the full payment on the 3rd of the month mind you that I only ended up one payment weeks behind, you get ran down over the phoneThey have no since of retention and they act as gods giftEven though I stated that I will make full payment including late fees weeks late, still get the harassing phone calls as well as my familyI do not recommend rent from the store in Waterville MaineWhen a customer asks " what am I suppose to do, its gonna be two weeks late but it will be paid in full am I suppose to cancel the leaseThe response from the "ACCOUNT MANAGER" Are you gonna be around tonight so we can pick the stuff up?I think that all the management there needs Customer Relations classes and they talk to you like your the sm of the earthIm sorry but im going to collage to finish up my Masters degreeand with me leasing like I do pays there pay checkThey had one of the best managers there but he ended up going to the Bangor LocationOnce this is done and over with they have lost a loyal customerThese "Satellite stores" that are privately owned are dragging down your corporarte business slowly
I leased a bed last ***And two couches last Feb, two separate contracts, two separate leasesContract states I can surrender property at anytime canceling lease with product in good conditionI called them beginning of April to surrender the two couches from one lease and *** General manager belittled me stating "what am I going to do with two camo couches"He made me feel like a child being scoldedThen they showed up three months later, in the third week of July when wasn't homeMy mother in law let them in to pick up couchesInstead they flipped them over tore up the upholstery on the bottom , cut prices of fabric out took pics and said "they are infested with bedbugs, we cannot accept them back, tell *** to call us she need to pay for them"So they are refusing let me surrender the propertyThey are telling me that every one in the household has to sign a legal release form, and I have to pay dollars for five months and both leases (bed, and two couches) will
I had a scheduled delivery for today for an piece living room setI have just moved into a new apartment and new cityI mistakenly gave them the wrong addressThe address I gave was litterally across the streetOnce I realized my error I contacted the store and the representative handling my account who informed me that I would need to come into the store and fill out another application and would have to wait 24-hours for my address to be verifiedI then asked to speak with the manager Danny, who refused to give me his complete name who then told me my order had to be canceled completlyI offered to bring in a copy of my signed original lease agreement which I just signed May 1st,but Danny, the store manager who is extremly rude hung up on meI then called corporate, an office in Georgia, who told me my signed lease is all that was needed to have the furniture deliveredWhile speaking with the rep from Georgia he placed me on hold to call the store and said everything was fineI then called back and spoke w/Danny again who told me my order had been canceled and I would need to go into the store for a refund, even though everything else was done onlineI needed this furniture todayMy fiance' took off work to be available for delivery only for us to be treated as if we were some scam artist trying to get furnitureI then tried to place another order with the correct address and was told that Danny had put something into the system that would no longer allow me to be an Aarons customerFor a wrong address? This location is totally unprofessional.How can staff be expected to be professional when their manager is rude and nasty
I returned a product to store I no longer wanted and sales associate will took from my account without my okay to do so they should not of had my account information available to even do this I used to call and make payments over phone for said product and other furniture I had from this store though the other furniture was paid to date they kept threatening me to pick that furniture up I returned the other product to store directly from my hands to employees hand at least forty days prior
Product_Or_Service: Xbox one
I started my rental agreement in March of In June I had an accident and was out of work and was struggling but have made my paymentsIt is now December and I have missed two payments (monthly)I didn't not mind that they are coming to get their furniture however the way the employee spoke to me over the phone was horribleI explained on December 14th a Friday that I realized I have not made a payment and would be able to make a payment to catch me up the following day Saturday December He then proceeded to belittle me'Who gets paid on a Saturday'? 'You just can't afford to pay you have no money'
I indeed get paid on SaturdayHe informed me that they were coming to pick up the furniture Saturday the 15th at 8amIt is now 12/10:am and they are not here to collect their merchandiseo don't see how this type of costumer service is acceptable
Product_Or_Service: Living room furniture
I have rented a lot of things from Aaron'sBut I was sold a bad television and fraud and deceived out of what I had paid for the television of the months payment, but for me to lease another tv I would have to start over on another lease, but I would not receive full credit for the bad tvI never will lease anything else from Aaron;s lease and rentalIf you can get credit when you need appliances and tv's make sure you get brand new of everything from the box and delivered in a box
My agreement was paid October 18, in the monthly rental amount of $and now I'm receiving calls from the company that my payment was never madeI told the store manager that I have proof of payment through an email sent to me of paymentI asked can I send them a copy of the email and they told me noCan someone please help me with this issueThank you
Account_Number: EXXXXXX
I am being aggressively harassed by your General Manager, Melvin, who knows very well that I make my payments onlineI consider it a violation of my rights to call me up to times a day when you all know that I prefer to make payments online
I paid the first rental payment for a bed and Aaron's refused to lernt me the bed upon arrival to my house
On September 30, I ordered a bed online through Aarons's rental on 31st street in Tulsa, OKI didn't hear from the store for an entire weekOn Thursday, Oct6th they called my employer and other referencesOn Friday the 7th they called my mother(who I reside with) they then called me toErich my address and said I had to be on the leaseMy mother called Aaron's to confirm I am on the lease but when they arrived with bed they called the manager and said I was listed (in an ink pen) on the leaseThey were correct, all of the blanks are listed using an ink pen- including my Mother and step fatherThe delivery guy said it was because I am not responsible for the lease but the manager said it was because the info was written in inkMy mother spoke with the manager again, who refused to rent to me and also refused to refund the money already paidHe said he couldn't do th
I applied for a washer/dryer set online After applying, I received a call from the corporate office (Atlanta) to complete the application process They (Aarons) then started the verification process by calling all of my relatives, employment and landlord I was notified a short time later that I was approved and since the item is in store, I qualify for express delivery of 1-day (I have an email as proof of this) I called the store and a very rude and sarcastic manager by the name of *** told me something completely different He told me that they won't be delivering anything before 5/10/because they still have to do their due diligence (I was told by corporate everything was done and verified & all the store needed to do was schedule delivery) When I asked questions, he became irritated and abruptly ended the call I made a complaint but no one reached out to me at all (reference issue #*** I reached back out to the store yesterday evening after never hearing
I have been renting furniture since last year may and I even paid off item on the agreement and they still charging me too much and the retail value on the items are way less then they charging me plus they won't tell me the dollar amount I suppose to be paying out I have all my receipts in the original agreement form and I have overpaid them a substantial amount of money I have paid them $2,since last year May in the retail price added on all of that is far less by almost $1,and they are trying to make me pay another thousand dollars add it on to the money I have already paid out they won't even give me the total amount do that they are claiming they only they just trying to charge me to monthly
Product_Or_Service: Furniture
Account_Number: ***
This is my first time renting and it will be my last timeFirst I purchased a bed set from this store about months agoThe set would have been a piece set with mattress but my sons room was a little to small for one of the dressers so it was sent back the day of deliveryCome to find out almost a year later I have been paying for the full setI spoke with Derrick ( He is awesome to work with) and he said that he will get the info over t o his manger (Mari G***) and she will give me a callShe called a few days later and advised me that the case would have to go into an investigation because they have cameras on the back of the truck, and that was okay with meAbout a week later she calls me and tells me that the little dresser is only like a add on of about $and that she would take it off, needless to say I have not seen the credit towards my payments and I doubt that it was just $This is just the beginning, Now when I first purchased the set the store was under different managementThe set did not come from the store because it was not in stock so they had to go to their warehouse to get itThis is when we have a bed bug problem in my sons room in a new town home build from the ground up My son begin to say to me that he was being bitten in his sleep and I thought that he had ants or something in his roomSo we call a local pest control company and they discovered that my Son had " Bed Bugs" all rooms were checked and his room was the only room that had the problemHe asked where did we get the set from because the Bed Bugs were in the wood of the furniture meaning that it came from warehouse storageI called the store and another lady answered the phone and was rude and telling me that I just did not want to pay and have I lost my job(Funny) of course I had my choice of words with herAt this point I have had it with Aarons and the women at this locations will make you jump out of characterI asked that they come get their infected future and they showed up today telling me that they can not take it back because of the bed bugsMaria is suppose to come out tomorrow and if it is not picked up I will have it broken down and placed on the door step of AaronsNever again will I rent from Aarons and I hope that this post will advise others not to rent from this as wellThank you Derrick for being a nice professional gentlemanThis is the only person that I would talk to at this store he was never rude or disrespectful and worked with you if you had any issuesLocation is S Dillard St Ste A, Winter Garden Fl
***
Company was supposed to run my debit card on the 27th of October for $It was ran on October 20thCalled and spoke with store managerHe stated that it was refundedCalled later that day to tell him that my online banking did not reflect thisWas told his side showed it was and there was nothing he could doCalled back that following Monday and was told the same thingI mentioned that this mistake caused an overdraft fee of $dollarsManager agreed to credit the next (original)payment on October 27th resulting in a $paymentI stated that I would be making any future payments online to avoid further problemsCard was ran on October 27th for an additional $without permissionCalled to speak with managerWas hung up on once, placed on hold twice (w/o being notified) for a total of minutesOriginal mistake has still not been refunded to my account as of todayThere is now an additional refund of $that is owed to me,also
Product_Or_Service: Sofa P
Aarons in Wilmington, NC has the worst customer serviceWhat is so bad about this whole situation is that I have had several leases with themThis last lease I have had the worst experience and will never associate with this business againI leased a washer and dryer brand new from the store and after having them for a few short months the washer messed up so they came and got and brought a replacement that was USED, not new, so they could fix mineThey kept my washer for over months before it was returnedOn top of that it was nasty and smelled where they had let the water sit in itWhich is why we sent it back in the first place because it would not spin the water outSo when it was picked up it still had water in it cause there was no way for it to get outI never said anything we washed it out and finally got the smell out and continued to keep
Several months later we had decided to move to TN, and our plan was to keep the washer and dryer and I called for a pay offweeks later I went to pay it off and they had added more charges and would not take what they quoted me weeks priorIt may have not been that much more but it was the principle of itI had paid over a $for this set and they kept my washer for over months in the processWe had already moved some of our stuff to TN and was leaving that weekendThey would not work with me and I left very upset and told them they could come and get itI would give them the address when we arrived and there was a branch of Aarons in TN per the manager Chris at the Wilmington store and they would pick it upSince then there have been mulitple calls address was given but no one has come, which is fine, but I have not and will not pay them anymore moneyWe are not using itToday, 3/2/18, the manager was very rude and stating that I was still responsible for late charges and if I wanted the process to move faster that I had to contact that storeI will not and it will sit in my garage until they come get itThis has been the worst customer service and the unwillingness to work with me in the beginning is awfulI will never recommend this store to anyoneI work in the public and have to deal with people all the time and have good customer service, this is not what customer service is and they really need to re train there staff
Writing this review will not have any impact, im sure, but I needed to vent
If anyone in the corporate office reads this your Wilmington NC office with manager Chris and other staff Ben and Stacy have been the ones that have been very down grading
I do not live in poverty as some and I am a very well respected provider and person so you might want to speak with your staff as this is a negative review and they need to be counseled
on febI Agree to lease to own a washer and dryerwhen Aaron,s brought the washer dryer to my house they put it in my basement.I saw that the washer had a big dent in the frontAaron,s said it was to hard getting down the staresAaron,said they would take the washer back but would not bring a new one because it might get damaged tothe dryer was bigger then washer it was,t damage.I told Aaron,s I would keep that one .Aaron,s said whey would sell it to me as a used one not new.the store Aaron,s *** is no longer open.they allso said I had to the of each month to pay it.but each month they said it was the 1th so for two years ihave payed late fees.Aarons allso said they had no record of any damaged to washer.so I had to pay full price.Aaron also charge me a exter payment Aaron,s now says I own a 1/payment.I TOOK picthers of damaged washerdid Aarons pull bate and switched.they keep calling my wife at work even tho she told they to
I tried to purchase an item on Aarons rent.com since I am disableThey stated I had to go in the store to get item and order cancelled They stated I needed to contact store to get $dollars back I contacted the local store which is cooperate ownedThey advised would have to come in store to get cash or have card swiped They said no way to put back on card I called corperate customer service and filed complaint number*** with them Per customer service I was advised "no lie" that once corperate sends money to store it is out of there hands They allow the store to handle all issues and have there own rules they have to follow I advised I am disable and ride a special bus that cost each way I wouldnt make since to pay dollars for I do alot of online shopping, because the special bus which uses the lift is not free In addition, I would have to spend a minimum of an hour on a place that could just issue a refund In I have never heard of a busin
I bought a queen size matress at AaronsHas my back hurtingNeeded a exchange
The manager has failed to resolve the matterIt's been over a monthI continue to get the run aroundHe failed to give me a update alway a excuse to turn me away
The manager of the Malvern Arkansas store is rudeDid you know you can also rent items for a time and return themRight that's how it is supposed to beHowever not at this storeThey hold that against you when you try to go back in and get the stuff backWhich is completely opposite of what they claim
purchasing Samsung refrigerator, contacted store 12/16, stated vegetable bin retaining water causing my vegetables to spoil, contacted again 2/stated no-one contacted me, in reference to refrigerator was pickfor repair by Alabama Power, in the course of this dilemma I was informed by my doctor I was a diabetic, of course I am still making monthly payments, contacted store again, was told refrigerator was ready by***, did not returned until April, was told "it was fixed along time ago", no one could explain what was wrong with it, neither did any one call to say it was repaired needless to say my vegetable bin trays are still filling up with water, I am unable to purchase fresh vegetables and fruits for my diet like instructed by my doctor Contacted the store Manager***, asked if I would give him until the next week(this was in June)explained I would be having surgery in July, of Course*** ha not contacted me, when into the store to make July's payment,*** in a manag
On 11/23/we were contacted to provide water mitigation on their customer's home due to incorrect installation of a fridge We were never paid
On 11/23/we were contacted by the manager of Aaron's home to complete water mitigation on their customer's home due to their incorrect installation of a water line to a new refrigerator installation We were told to submit our bill and we would be paid within days We have not been paid, and the original manager has been replaced The new manager has not responded to phone calls or emails We are now forced to place a lien on their customer's home for damage that they caused
I have leased from this company for about yearsNo payment issues once so everThe moment that we do hit a hardship because my wife hit unpaid maternity leave, they are VERY numb in the department of Customer Relations.When I in fact say I can make the full payment on the 3rd of the month mind you that I only ended up one payment weeks behind, you get ran down over the phoneThey have no since of retention and they act as gods giftEven though I stated that I will make full payment including late fees weeks late, still get the harassing phone calls as well as my familyI do not recommend rent from the store in Waterville MaineWhen a customer asks " what am I suppose to do, its gonna be two weeks late but it will be paid in full am I suppose to cancel the leaseThe response from the "ACCOUNT MANAGER" Are you gonna be around tonight so we can pick the stuff up?I think that all the management there needs Customer Relations classes and they talk to you like your the s
m of the earthIm sorry but im going to collage to finish up my Masters degreeand with me leasing like I do pays there pay checkThey had one of the best managers there but he ended up going to the Bangor LocationOnce this is done and over with they have lost a loyal customerThese "Satellite stores" that are privately owned are dragging down your corporarte business slowly
I leased a bed last ***And two couches last Feb, two separate contracts, two separate leasesContract states I can surrender property at anytime canceling lease with product in good conditionI called them beginning of April to surrender the two couches from one lease and *** General manager belittled me stating "what am I going to do with two camo couches"He made me feel like a child being scoldedThen they showed up three months later, in the third week of July when wasn't homeMy mother in law let them in to pick up couchesInstead they flipped them over tore up the upholstery on the bottom , cut prices of fabric out took pics and said "they are infested with bedbugs, we cannot accept them back, tell *** to call us she need to pay for them"So they are refusing let me surrender the propertyThey are telling me that every one in the household has to sign a legal release form, and I have to pay dollars for five months and both leases (bed, and two couches) will
I had a scheduled delivery for today for an piece living room setI have just moved into a new apartment and new cityI mistakenly gave them the wrong addressThe address I gave was litterally across the streetOnce I realized my error I contacted the store and the representative handling my account who informed me that I would need to come into the store and fill out another application and would have to wait 24-hours for my address to be verifiedI then asked to speak with the manager Danny, who refused to give me his complete name who then told me my order had to be canceled completlyI offered to bring in a copy of my signed original lease agreement which I just signed May 1st,but Danny, the store manager who is extremly rude hung up on meI then called corporate, an office in Georgia, who told me my signed lease is all that was needed to have the furniture deliveredWhile speaking with the rep from Georgia he placed me on hold to call the store and said everything was fineI then called back and spoke w/Danny again who told me my order had been canceled and I would need to go into the store for a refund, even though everything else was done onlineI needed this furniture todayMy fiance' took off work to be available for delivery only for us to be treated as if we were some scam artist trying to get furnitureI then tried to place another order with the correct address and was told that Danny had put something into the system that would no longer allow me to be an Aarons customerFor a wrong address? This location is totally unprofessional.How can staff be expected to be professional when their manager is rude and nasty
I returned a product to store I no longer wanted and sales associate will took from my account without my okay to do so they should not of had my account information available to even do this I used to call and make payments over phone for said product and other furniture I had from this store though the other furniture was paid to date they kept threatening me to pick that furniture up I returned the other product to store directly from my hands to employees hand at least forty days prior
Product_Or_Service: Xbox one