Improper install of merchandise, not willing to make necessary repairs as a result
On 9/a front loader washer was delivered to my home, after use it was noted of water coming from washer which flowed from my kitchen into my living room area, I notified mgr on that day rep came out on 9/stated did not know where water was coming from, there was standing water in my home after rep left from washer running after rep stated no noticeable leaks, on 9/I called back spoke with asst mgr informed of foul odor and water in carpet area and that I witnessed water coming from the washer, asst mgr stated he would have a rep come out to pick up washer to insp btwn 3-7, I stayed hm until 7:20pm, no one showed upOn 9/I ** spoke with asst mgr again expressed frustration that no one showed up and that odor is progressing and water has saturated carpet area, he stated that at best he could pick up washer have it insp, and place a svc ticket in which in about days he could possibly get a
Where do I begin? Well I ordered some stuff form them, they sent the wrong thing, which is okay since the payment was only going to be a little bit more a month and I liked it too, but then the problems beganI had a debit card on file and had it on AutoDraft so that it would come out of my account automaticallyThen I had a problem with my account and had to swap to another account so I called them and asked them to please take my card off file so that it did not get charged like that againThe next month I went into the store and paid a payment using cash and the next day the payment came out of my account againI called, it took weeks, and they still did not cover all the charges I had to pay since they did thatThis was months agoThey charged my card again last month and I called and no one ever even called me back from the storeI just let it go and went to the bank and got a new debit card to that accountThis month they somehow charged it again and when I went down there, the guy acted like it did not matter that it had happenedSo I called Corporate officeI have called them twice now to have the regional manager call me back and given it the hours both times, and still have not heard back from themI am furious and sick of their crapThey do not even call people back!!!!!! And by the way, the shelves in the refrigerator that I got have broken, and did within the first months I had it and of course, they dont cover those under the warrantyAnd just remember I have never not paid my payment, so it is not like they are having to collect from me!
I had bought a inch tv thru aaronsIt started glitching in november They came and picked it up either in nov or dec of to have it servicedThey gave us a smaller loaner tvThey said our tv was unrepairable and they would have to replace itBeen monthsNo replacement and given a run aroundWe are paying for a but have a inch! month wait on a replacement or repair is just not acceptable! Before we knew it woule take this long we paid off our xbox one in cashWe had sent it back for repairsWe paid for it in full before we got it back from repairsmonths after getting it back it still has the same issue it was repaired from and we were told warranty is only good days past payoffSo we let it goIn jan we purchased a living room set from themThe set had mis matched end tables and coffee table and we were told if we decided to return the set the end tables were ours to keep there just giving them to us cause its mismatchedNever put on ou
Store manager avoiding contact to pay for damages delivery workers did to my house
Ok August 13, my couch was delivered to my home in San AntonioOne of the delivery workers slipped and punched a hole in the wall with the couchHe immediately called his supervisor who asked me what I wanted them to doI said since it's a rental, the landlord would want the damage paid forHe stated he didn't want to file a report, and said the store manager would call me the next day to work out an agreement to cover the damagesIt has now been over a week and both my husband and I have called the store multiple times and the manager is somehow never there or availableWe've left messages with our callback information and none have been responded toI'm now having to cover the damage repair out of pocket to my landlord and still no word from Aaron's about reimbursing me for what I'm having to pay
rude...overcharging...when they come in hauling the items they damage walls and dont even bother to care about that and I am a renter and now I have to pay to repair the damage to the wallsthey make sure to find ways to be able to screw up your accountthey take forever with bringing you what you order....took two weeks to get my diningroom setthen I got a late charge for it while I didnt even have it yetthey are fraudulent and con artistsnever going there again and wont recommend them to anyone!
Terrible customer serviceRude, pushy, classless, and under trainedThey will literally yell at you, speak over you, and speak to customers in a degrading manner and say that "they don't care, it's their job to do so"When told to be more professional they hung the phone up! My family will never rent from Aarons againPhil and James at the Tampa store should be recorded on all calls because they would be fired immediately if corporate knew how they treat peopleAbsolutely disrespectful and the worst experience I've had with any company in my life
This company doesn't even deserve ONE star
I have been paying on a washer/dryer set for almost yearsI always check my payout agreement before I make my payment so I am aware of how close I am to finally being doneI noticed when I checked it a couple of days after that my payout agreement amount never went downI called my store and asked them about it and they told me that since I made my payment on the 16th instead of the 15th (about hours if their days go to midnight) that my payment would not post to my payout agreement amount unless I made two payments then it would post the one payment to my payout and lower the amountUM NO! that is not how this worksI have two payments left and they are telling me I have
on another agreement I have it was the same wayI checked the payout amount before making the paymentI checked it again and instead of going down, it went up the monthly payment amount because they said again I paid on the 16thThis is stealing and fraud! anyone who wants to deal with these crooks go right ahead, but you have been warned by from the looks of it a lot of people!
Called to cancel my contract and took day of work to allow for pickup on that say I called back and they "forgot" to add me to the pickup scheduleThey play this game to rope you into more timeThis isent the first time this happened to me this time I had to threaten to put their product on the curb for them to finally come outThey have no respect for you or your work schedule
They delivered our washer and dryer and did damage to the laundry room door told me that they would fix it and never did my husband fixed it then recently last Tuesday come to pick up the washer and dryer after we made payment arrangement and messed up our yard with their truck and want fix it
My husband and I were stereotyped by the regional manager and whoever else in the Aaron store on Two Notch Rd., his name is MarcusHave anyone else ever had any problems with this?? I can't believe that Aaron's would hire someone in a high position such as a regional manager that would actually tell a customer that he felt that we would not make their payments and pretty much that we would basically steal their merchandiseThis is after we had already paid our down payment and haven't even gotten the merchandise yet!!!! This is the first and last time that we will do business with Aaron's, because they DO NOT TREAT THEIR CUSTOMERS FAIR...AND THE REGIONAL MANAGER IS MAKING AN *** OUT OF THEIR COMPANY....WE WILL BE GETTING A REFUND AND DOING BUSINESS ELSEWHERE....TO A COMPANY WHO DON'T STEREOTYPE THEIR CUSTOMERS AND KNOWS HOW TO CONDUCT PROFESSIONALISM WITH THEIR CUSTOMERS!!!! I WISH I CAN GIVE THEM NO STARS BECAUSE THAT'S WHAT THEY DESERVE!!!
I am current Aaron's customer who is on disability from having copd and signed up for Aaron's insurance when I reopened my account so that in the event if I became ill the insurance would cover my monthly appliance paymentI was hospitalized in January with a the flu and was put on a ventilator in the hospital due to my lungs not getting enough oxygenI informed Aaron's and was told that I would have to submit information in regards to my illnessI have submitted paper on several occasions and have been told that more additional information is needed to be submitted including an excuse from work and I have even went as far as to sending a copy of my disability paperwork proving that I am disabled and do not workAs of today June 22, I received a call from*** from Aaron's claim office and she told me that in order for this illness to be covered that I would have to be out of work in order for my claim to be accepted but when I signed up for this insurance I made it kno
I am writing this complaint in regards to *** the Account Manager, delivery driver, payment collector etcI say this because he is the one who delivered my furniture and assembled (messy rude and lazy about putting my furniture together FYI), BUT he is also the only one who calls when I have missed a payment by daysHe has called me during times the business is closed (8pm) yelling and screaming when he can come pick up my furniture and that what I am doing is stealing!! He has also called my place of work yelling demanding to speak to meI work for Mass Health our lines are recorded and he has no business calling my job twice a dayI do understand that both Aarons and RAC call there clients when they are behind on payment but a few days to a week is just insane to meI will not be spoken to in such a disrespectful mannerThis is a professional business and he does not conduct himself as a business manAs I am writing you this complaint my manager is handing me yet ANOTHER
I am a previous customer of the Pensacola, Fl*** store, which until recently was owned by Aaron's During that time period, I had purchased a television on the rent to own program After having the tv for a few months, I was moving out of state and called the store to make arrangements to have the tv picked up No one ever showed up to pick up the tv, and I was given several excuses as to why they weren't able to make it out This went on for about three weeks The day before I was leaving, I called the store again and told them they had to come out that day because I was leaving at a.mthe next morning They never showed up So the following day I called them again and gave them the number and name of the person still living at the house so they could make arrangements to pick up the tv It took another three weeks for them to finally pick it up In this time frame, they decided to falsely accuse me of theft and fraud and filed charges against me Now mind you, this was in I just recently found out about the charges and have been trying to get the matter resolved I even have a receipt from the store showing that the merchandise was returned Myself and my wife have made multiple attempts to contact the store to which the manager Steve tells us that it is not his F* problem and he is not going to do anything about itWe have also made several attempts to contact the corporate office, but have not been able to get any resolution with them either We have spoken to several people from corporate who say let me check into this and I will call you back tomorrow Well after several weeks of this, we have not heard back from anyone, and since I now have a felony warrant out for my arrest, I am not able to perform my job at work, which is done on military bases I am at a point where my only choice is to contact an attorney and file suit against them I would never suggest doing business with Aaron's or any of it's other stores
after many problems with Aarons sales and lease I think the public needs to know of their nasty no good dealingsso far in the years we (i and my mom *** ***)have been with Aarons sales and lease its been good but recently since the mid we have had the most problems bar nonein less then a year now we have been harassed about furniture we returned, charged for things we returned, over charged for things we are paying on, had my moms (*** ***)bank account OVER charged for payments, lied to about them putting the money back and consistently harassed for payments on the account that were already made something needs to be done and what's more they continue to change locations about Portland Maine ive seen them in four different locations now they have moved to in a year span which leads me to believe they are scam fly by night business type people an investigation is very needed
Product_Or_Service: *** dishwasher
I had an account here for year and some changeToday I paid these people $I had purchased furniture from this place that cost me $it was usedI have waited a year for someone to fix the leather that has now tornToday I call to speak with Mike which is the SUPERVISORI had asked a week ago for someone to come out and pick up the end tables and coffee table that they had to bring to me 2x because the furniture was badly damagedSo they tried to sell it to me anywaysThe reason I am writing this review is because I the customer had to remind the supervisor that I was trying to understand my accountI didn't understand why $was going to the tables that I want to returnI had scheduled someone to come get them MondayThe Sofas I had purchased I have waited over months for someone to fix the leather that is now tornI was told when I purchased them they would be fixed still waitingTh Supervisor Mike ended up cussing me out telling me he does not want my account there, he doesn't want to work with me, I asked to speak with his boss told me no! He refusedSo I cussed him outMike quote on Quote stated to come to the store and cuss him out and he would kick my ***I had to state multiple times Mike I am trying to work with youHe refused my businessSwore up and down he was going to come take all the furniture back because he doesn't like meQuote " doesn't give a st about my account" "He was gonna kick my ***" Hung the phone up on meI will never buy from this place again and I was warned before I came the first timeThe 1st year was greatMike used to be a nice guySeemed like someone was going through some personal issues but was taking it out on customersPlease folks be-careful with this placeI recommend going to the one on Merrill road or May portAaron's went downhill here in Jacksonville when Cora leftLooking to the competitors at least they may offer more friendly serviceIn shockNever thought a business would be ran this way
I went in to aarons in claymont delaware months ago and purchased a portable dishwasher, vaccum, refridgerator and later on a bed and night standI was told the month before by the salesman that I originaly made the purchases threw that I had otwo more payments andI was doneWhen calling in to make m next payment I was told that my two last payments were now more paymetsI did the math and told the gemtleman he was wrong that I am finished next month everything would be paid off accept the bed and night standand that another payments would be paying it off twicehe then told me he was aware of that but that because I paid off in months instead of that I have to pay againi told him this was not my understanding to pay twice for an item thats already mine and asked to speak with the guy I spoke to that knew I had one more payment and his response was that the guy leftafter my last payment and I had to deal with him nowI demanded to knowwhat store he was relocated
Poor customer service skills and lack of interest in resolving issues that have become a problem to others who are not involved with the situation
After several threatening phone calls from the Aiken location from management stating that their attorney's are not playing games threats of suing, I explained that I am not a customer and you just need to stop calling my phoneThe store located in Aiken, called my phone at least times a day in reference to an account that I am NOT a co-signer onIn hopes that they would not call I simply refrained from answeringI explained to management that my mother was in a nursing home and she was not able to answer the phoneShe kept instructing that I simply return the merchandise and my argument has been that it is not mine to return, especially without consent from my motherI had paid on my mother's account several times in the past but after the recent treatment I will NOT make a payment and the visits to my residence need to stop as I a
I am try to set up payment plan and A'arons don't wantedThey harashment my family and scare when they comes to my appartment
They Scare my wife and baby months oldManager from the store comes a least times to my dor and now one time the back windor dor was unluck and they watch from the door and my wife was in the shower with my baby and they leave some note at the front door and back window door, but the notice my wife find inside and in the floor from the back doorThis is too much
On the past weeks ago I try to sep up payment agreement with the manager with my checking acctand he refuseI am working all day for low wagesI have some problems and try to due the best, My wife don't speak EnglishNow the A'arons Store fire with the security guard from the apartments and they make the report agains me, If the apartments aking me to leave the apartments I will have a big problemI send email to customer serice from A'arons and nobody replyVery hard way to contact
I rented a laptop and tv from them when thay droped them off the tv and the laptop were the rong onesThe lady said it was late to take them back.thay would get it traitend out the next daythe tv thay was a verry large tv thay just left in my living room for Three weeks and the laptop dident even work.I finley got them to pick them up and bring me what I asked for.I made payments on the tv and laptop for three months then got sick so I returned the laptop and just cept the tv witch I made payments on for anouther months I ended up in the hospitol and fell behind two month.thay started calling and thretining meat this point I had alredy paied over dollers mor then the tv was worth becouse of the rentel I tried to make a payment agreement with them but thay just wanted the tv back.thay started sending people over to my house.one guy was out side my door cussing at me and kicking on my door.He thougt I was home alone but I had friends thereThay would call and come over l
My husband has a fridge from Aaron's he is paying on that we contacted Aaron's in August that fridge is not workingAug we contacted customer service telling them part was yet to be brought down or fridge fixedIn Sept I went to Omaha business and manger goes," It still is not fixed? I will make call and call youI never received a call on my phone and fridge still does not workWe still have loaner fridge they gave us which is smaller than one we are buying I emailed customer service for husband Oct and was told someone would call and no one did.poor serviceI checked balance and it shows $due Nov and then right after that says next payment after Nov is for $due Nov My husband *** *** only pays monthly per contracted agreement and should only owe $although when I went into Omaha business in Sept was told by manager best to bring payment into store instead of online paySo
Improper install of merchandise, not willing to make necessary repairs as a result
On 9/a front loader washer was delivered to my home, after use it was noted of water coming from washer which flowed from my kitchen into my living room area, I notified mgr on that day rep came out on 9/stated did not know where water was coming from, there was standing water in my home after rep left from washer running after rep stated no noticeable leaks, on 9/I called back spoke with asst mgr informed of foul odor and water in carpet area and that I witnessed water coming from the washer, asst mgr stated he would have a rep come out to pick up washer to insp btwn 3-7, I stayed hm until 7:20pm, no one showed upOn 9/I ** spoke with asst mgr again expressed frustration that no one showed up and that odor is progressing and water has saturated carpet area, he stated that at best he could pick up washer have it insp, and place a svc ticket in which in about days he could possibly get a
Where do I begin? Well I ordered some stuff form them, they sent the wrong thing, which is okay since the payment was only going to be a little bit more a month and I liked it too, but then the problems beganI had a debit card on file and had it on AutoDraft so that it would come out of my account automaticallyThen I had a problem with my account and had to swap to another account so I called them and asked them to please take my card off file so that it did not get charged like that againThe next month I went into the store and paid a payment using cash and the next day the payment came out of my account againI called, it took weeks, and they still did not cover all the charges I had to pay since they did thatThis was months agoThey charged my card again last month and I called and no one ever even called me back from the storeI just let it go and went to the bank and got a new debit card to that accountThis month they somehow charged it again and when I went down there, the guy acted like it did not matter that it had happenedSo I called Corporate officeI have called them twice now to have the regional manager call me back and given it the hours both times, and still have not heard back from themI am furious and sick of their crapThey do not even call people back!!!!!! And by the way, the shelves in the refrigerator that I got have broken, and did within the first months I had it and of course, they dont cover those under the warrantyAnd just remember I have never not paid my payment, so it is not like they are having to collect from me!
I had bought a inch tv thru aaronsIt started glitching in november They came and picked it up either in nov or dec of to have it servicedThey gave us a smaller loaner tvThey said our tv was unrepairable and they would have to replace itBeen monthsNo replacement and given a run aroundWe are paying for a but have a inch! month wait on a replacement or repair is just not acceptable! Before we knew it woule take this long we paid off our xbox one in cashWe had sent it back for repairsWe paid for it in full before we got it back from repairsmonths after getting it back it still has the same issue it was repaired from and we were told warranty is only good days past payoffSo we let it goIn jan we purchased a living room set from themThe set had mis matched end tables and coffee table and we were told if we decided to return the set the end tables were ours to keep there just giving them to us cause its mismatchedNever put on ou
Store manager avoiding contact to pay for damages delivery workers did to my house
Ok August 13, my couch was delivered to my home in San AntonioOne of the delivery workers slipped and punched a hole in the wall with the couchHe immediately called his supervisor who asked me what I wanted them to doI said since it's a rental, the landlord would want the damage paid forHe stated he didn't want to file a report, and said the store manager would call me the next day to work out an agreement to cover the damagesIt has now been over a week and both my husband and I have called the store multiple times and the manager is somehow never there or availableWe've left messages with our callback information and none have been responded toI'm now having to cover the damage repair out of pocket to my landlord and still no word from Aaron's about reimbursing me for what I'm having to pay
rude...overcharging...when they come in hauling the items they damage walls and dont even bother to care about that and I am a renter and now I have to pay to repair the damage to the wallsthey make sure to find ways to be able to screw up your accountthey take forever with bringing you what you order....took two weeks to get my diningroom setthen I got a late charge for it while I didnt even have it yetthey are fraudulent and con artistsnever going there again and wont recommend them to anyone!
Terrible customer serviceRude, pushy, classless, and under trainedThey will literally yell at you, speak over you, and speak to customers in a degrading manner and say that "they don't care, it's their job to do so"When told to be more professional they hung the phone up! My family will never rent from Aarons againPhil and James at the Tampa store should be recorded on all calls because they would be fired immediately if corporate knew how they treat peopleAbsolutely disrespectful and the worst experience I've had with any company in my life
This company doesn't even deserve ONE star
I have been paying on a washer/dryer set for almost yearsI always check my payout agreement before I make my payment so I am aware of how close I am to finally being doneI noticed when I checked it a couple of days after that my payout agreement amount never went downI called my store and asked them about it and they told me that since I made my payment on the 16th instead of the 15th (about hours if their days go to midnight) that my payment would not post to my payout agreement amount unless I made two payments then it would post the one payment to my payout and lower the amountUM NO! that is not how this worksI have two payments left and they are telling me I have
on another agreement I have it was the same wayI checked the payout amount before making the paymentI checked it again and instead of going down, it went up the monthly payment amount because they said again I paid on the 16thThis is stealing and fraud! anyone who wants to deal with these crooks go right ahead, but you have been warned by from the looks of it a lot of people!
Called to cancel my contract and took day of work to allow for pickup on that say I called back and they "forgot" to add me to the pickup scheduleThey play this game to rope you into more timeThis isent the first time this happened to me this time I had to threaten to put their product on the curb for them to finally come outThey have no respect for you or your work schedule
They delivered our washer and dryer and did damage to the laundry room door told me that they would fix it and never did my husband fixed it then recently last Tuesday come to pick up the washer and dryer after we made payment arrangement and messed up our yard with their truck and want fix it
My husband and I were stereotyped by the regional manager and whoever else in the Aaron store on Two Notch Rd., his name is MarcusHave anyone else ever had any problems with this?? I can't believe that Aaron's would hire someone in a high position such as a regional manager that would actually tell a customer that he felt that we would not make their payments and pretty much that we would basically steal their merchandiseThis is after we had already paid our down payment and haven't even gotten the merchandise yet!!!! This is the first and last time that we will do business with Aaron's, because they DO NOT TREAT THEIR CUSTOMERS FAIR...AND THE REGIONAL MANAGER IS MAKING AN *** OUT OF THEIR COMPANY....WE WILL BE GETTING A REFUND AND DOING BUSINESS ELSEWHERE....TO A COMPANY WHO DON'T STEREOTYPE THEIR CUSTOMERS AND KNOWS HOW TO CONDUCT PROFESSIONALISM WITH THEIR CUSTOMERS!!!! I WISH I CAN GIVE THEM NO STARS BECAUSE THAT'S WHAT THEY DESERVE!!!
I am current Aaron's customer who is on disability from having copd and signed up for Aaron's insurance when I reopened my account so that in the event if I became ill the insurance would cover my monthly appliance paymentI was hospitalized in January with a the flu and was put on a ventilator in the hospital due to my lungs not getting enough oxygenI informed Aaron's and was told that I would have to submit information in regards to my illnessI have submitted paper on several occasions and have been told that more additional information is needed to be submitted including an excuse from work and I have even went as far as to sending a copy of my disability paperwork proving that I am disabled and do not workAs of today June 22, I received a call from*** from Aaron's claim office and she told me that in order for this illness to be covered that I would have to be out of work in order for my claim to be accepted but when I signed up for this insurance I made it kno
I am writing this complaint in regards to *** the Account Manager, delivery driver, payment collector etcI say this because he is the one who delivered my furniture and assembled (messy rude and lazy about putting my furniture together FYI), BUT he is also the only one who calls when I have missed a payment by daysHe has called me during times the business is closed (8pm) yelling and screaming when he can come pick up my furniture and that what I am doing is stealing!! He has also called my place of work yelling demanding to speak to meI work for Mass Health our lines are recorded and he has no business calling my job twice a dayI do understand that both Aarons and RAC call there clients when they are behind on payment but a few days to a week is just insane to meI will not be spoken to in such a disrespectful mannerThis is a professional business and he does not conduct himself as a business manAs I am writing you this complaint my manager is handing me yet ANOTHER
I am a previous customer of the Pensacola, Fl*** store, which until recently was owned by Aaron's During that time period, I had purchased a television on the rent to own program After having the tv for a few months, I was moving out of state and called the store to make arrangements to have the tv picked up No one ever showed up to pick up the tv, and I was given several excuses as to why they weren't able to make it out This went on for about three weeks The day before I was leaving, I called the store again and told them they had to come out that day because I was leaving at a.mthe next morning They never showed up So the following day I called them again and gave them the number and name of the person still living at the house so they could make arrangements to pick up the tv It took another three weeks for them to finally pick it up In this time frame, they decided to falsely accuse me of theft and fraud and filed charges against me Now mind you, this was in I just recently found out about the charges and have been trying to get the matter resolved I even have a receipt from the store showing that the merchandise was returned Myself and my wife have made multiple attempts to contact the store to which the manager Steve tells us that it is not his F
* problem and he is not going to do anything about itWe have also made several attempts to contact the corporate office, but have not been able to get any resolution with them either We have spoken to several people from corporate who say let me check into this and I will call you back tomorrow Well after several weeks of this, we have not heard back from anyone, and since I now have a felony warrant out for my arrest, I am not able to perform my job at work, which is done on military bases I am at a point where my only choice is to contact an attorney and file suit against them I would never suggest doing business with Aaron's or any of it's other stores
after many problems with Aarons sales and lease I think the public needs to know of their nasty no good dealingsso far in the years we (i and my mom *** ***)have been with Aarons sales and lease its been good but recently since the mid we have had the most problems bar nonein less then a year now we have been harassed about furniture we returned, charged for things we returned, over charged for things we are paying on, had my moms (*** ***)bank account OVER charged for payments, lied to about them putting the money back and consistently harassed for payments on the account that were already made something needs to be done and what's more they continue to change locations about Portland Maine ive seen them in four different locations now they have moved to in a year span which leads me to believe they are scam fly by night business type people an investigation is very needed
Product_Or_Service: *** dishwasher
I had an account here for year and some changeToday I paid these people $I had purchased furniture from this place that cost me $it was usedI have waited a year for someone to fix the leather that has now tornToday I call to speak with Mike which is the SUPERVISORI had asked a week ago for someone to come out and pick up the end tables and coffee table that they had to bring to me 2x because the furniture was badly damagedSo they tried to sell it to me anywaysThe reason I am writing this review is because I the customer had to remind the supervisor that I was trying to understand my accountI didn't understand why $was going to the tables that I want to returnI had scheduled someone to come get them MondayThe Sofas I had purchased I have waited over months for someone to fix the leather that is now tornI was told when I purchased them they would be fixed still waitingTh Supervisor Mike ended up cussing me out telling me he does not want my account there, he doesn't want to work with me, I asked to speak with his boss told me no! He refusedSo I cussed him outMike quote on Quote stated to come to the store and cuss him out and he would kick my ***I had to state multiple times Mike I am trying to work with youHe refused my businessSwore up and down he was going to come take all the furniture back because he doesn't like meQuote " doesn't give a s
t about my account" "He was gonna kick my ***" Hung the phone up on meI will never buy from this place again and I was warned before I came the first timeThe 1st year was greatMike used to be a nice guySeemed like someone was going through some personal issues but was taking it out on customersPlease folks be-careful with this placeI recommend going to the one on Merrill road or May portAaron's went downhill here in Jacksonville when Cora leftLooking to the competitors at least they may offer more friendly serviceIn shockNever thought a business would be ran this way
I went in to aarons in claymont delaware months ago and purchased a portable dishwasher, vaccum, refridgerator and later on a bed and night standI was told the month before by the salesman that I originaly made the purchases threw that I had otwo more payments andI was doneWhen calling in to make m next payment I was told that my two last payments were now more paymetsI did the math and told the gemtleman he was wrong that I am finished next month everything would be paid off accept the bed and night standand that another payments would be paying it off twicehe then told me he was aware of that but that because I paid off in months instead of that I have to pay againi told him this was not my understanding to pay twice for an item thats already mine and asked to speak with the guy I spoke to that knew I had one more payment and his response was that the guy leftafter my last payment and I had to deal with him nowI demanded to knowwhat store he was relocated
Poor customer service skills and lack of interest in resolving issues that have become a problem to others who are not involved with the situation
After several threatening phone calls from the Aiken location from management stating that their attorney's are not playing games threats of suing, I explained that I am not a customer and you just need to stop calling my phoneThe store located in Aiken, called my phone at least times a day in reference to an account that I am NOT a co-signer onIn hopes that they would not call I simply refrained from answeringI explained to management that my mother was in a nursing home and she was not able to answer the phoneShe kept instructing that I simply return the merchandise and my argument has been that it is not mine to return, especially without consent from my motherI had paid on my mother's account several times in the past but after the recent treatment I will NOT make a payment and the visits to my residence need to stop as I a
I am try to set up payment plan and A'arons don't wantedThey harashment my family and scare when they comes to my appartment
They Scare my wife and baby months oldManager from the store comes a least times to my dor and now one time the back windor dor was unluck and they watch from the door and my wife was in the shower with my baby and they leave some note at the front door and back window door, but the notice my wife find inside and in the floor from the back doorThis is too much
On the past weeks ago I try to sep up payment agreement with the manager with my checking acctand he refuseI am working all day for low wagesI have some problems and try to due the best, My wife don't speak EnglishNow the A'arons Store fire with the security guard from the apartments and they make the report agains me, If the apartments aking me to leave the apartments I will have a big problemI send email to customer serice from A'arons and nobody replyVery hard way to contact
I rented a laptop and tv from them when thay droped them off the tv and the laptop were the rong onesThe lady said it was late to take them back.thay would get it traitend out the next daythe tv thay was a verry large tv thay just left in my living room for Three weeks and the laptop dident even work.I finley got them to pick them up and bring me what I asked for.I made payments on the tv and laptop for three months then got sick so I returned the laptop and just cept the tv witch I made payments on for anouther months I ended up in the hospitol and fell behind two month.thay started calling and thretining meat this point I had alredy paied over dollers mor then the tv was worth becouse of the rentel I tried to make a payment agreement with them but thay just wanted the tv back.thay started sending people over to my house.one guy was out side my door cussing at me and kicking on my door.He thougt I was home alone but I had friends thereThay would call and come over l
My husband has a fridge from Aaron's he is paying on that we contacted Aaron's in August that fridge is not workingAug we contacted customer service telling them part was yet to be brought down or fridge fixedIn Sept I went to Omaha business and manger goes," It still is not fixed? I will make call and call youI never received a call on my phone and fridge still does not workWe still have loaner fridge they gave us which is smaller than one we are buying I emailed customer service for husband Oct and was told someone would call and no one did.poor serviceI checked balance and it shows $due Nov and then right after that says next payment after Nov is for $due Nov My husband *** *** only pays monthly per contracted agreement and should only owe $although when I went into Omaha business in Sept was told by manager best to bring payment into store instead of online paySo