The State we got the bedroom furniture is from Joplin MOIt was not listed in the listI chose Arkansas it is the closest state to us
We got our bedroom furniture from the Aaron's rental store on***We had our mattress about a yearWe bought a box springs a the same time we got the bedroom furnitureThat was in May About weeks later my wife started breaking out with hives and soresShe went to the DermatologistShe had multiple visits they had done skin scrapings, injections, multiple medications given to herThe hives and sores were getting worseAbout 3:AM, we were up and found the bedbugs, which we collected in a bagWe have tried to get rid of them without successWe are sleeping on the couch and reclinerWe have contacted Aaron's store manager,***, of coarse he denied the bugs were from his storeI offered to show him the bugs, but he refused to look at itMy wife went to the store a week ago to pay the bill, she showed*** her a
The experience has been a poor oneI ordered my furniture online on 12/22/and have yet to receive my merchandiseI have called the store twice and still haven't got any answersNo one called me back and when I track my order they have had it since MondayPoor customer service
Where do I start, the Aarons store I dealt with in our hometown is worthless,they advertise delivery and sthat's about a jokeWe had a stove and refrigerator delivered the employees would not put the Stove in place and the refrigerator was to heavy for them to bring into the house needless to say the wife got very angry and told them to take the refrigerator back and said they would come and get the stove the next day between 10:and 2:we waited and they never showedWife preceeded to go to the store where they told her they don't have time to pick it up and they will get it when it is convenient for them,called customer service which was a joke alsoBottom line the employees are worthless along with the local store management teamwill never do business with this company againI bet if you miss a payment they would be at your door to pick up the merchandise
They offered a queen size adjustable bed online to orderWhen I went to order it, it tells me it's not available in my areaTo call, so I call and I am informed that the warehouse for my area no longer has it in stock, I asked if one could be obtained from a different warehouse and was told, "oh we don't do that"Very poor customer service! I wrote a complaint over a week ago to corporate and just got a message that my complaint was opened, no response! Do not do business with them!
Concerns store in E Paso TX, Lee Trevino Made payment online, was accepted and almost month later saying not paid? Twice sent bank transaction ID They telling me I need to call corporate Ano, they need call their NSC dept? All store has done is call me every day looking for July payment Have had to practically curse the jack off Calling me for payment, but, not bothering to find out who messed up my payment
IT has been almost years the bed set that was sold broke apart in monthsSomeone came to look at it and never came back Someone else came to fix it and did not have any of the partsTook days off of work and they claimed they came but no bell ever rangLet's say the bell did not work for whatever reason each two times they came out the person called before entering the buildingThe also knocked on the doorNot one came when they claimed it happenedWe have moved and nothing has happenedNone of the parts have been fixedWe have called and the store acts like this is a brand new issueIt was almost as if they knew they sent us a broken down set not just the bed but the draws dont close we found out when one of them collapsed.There were marks on the set
I began a rental contract with the Aaron's store in Moreno Valley, California where I once resided, back in I contracted a refrigerator, then a washer/dryer set which was the wrong one and they refused to rectify the mistake in color, and finally two television sets they gave me a special deal on I believed in order to compensate their error made for the washer/dryer set
Everything was going fineThen I moved to another city and informed them that my ex-husband would be remaining in Moreno Valley and keeping the refrigerator and washer & dryer, and when he moved he would call and have them picked upHe moved in September 2016, and he informed me someone named *** from the store came and picked them upMy ex informed me that *** explained he was not required to sign anything since it was a pick-up, and he was fine with that
In July, 2017, I received a call from *** *** in the Atlanta location, informing me that I still owed on the itemsI let him know that I ha
I have been leasing furniture since June In October, my debit card was compromised and I had to close it I was contacted by Aaron's in mid-November and provided my new debit card number On 12/11/17, an employee arbitrarily took $and $from my account, after I had advised said employee that she was authorized to only take $(she took out an extra $that she was NOT authorized to take) I went to my credit union and reported this and was told that because it was not fraud (I consider it fraud because she took out amounts that were never authorized by me - I only authorized $twice a month) I am livid Once I pay the installment coming due, I will be returning the furniture I figured out how much I have paid and I could have owned all the furniture had I bought it outright Live and learn
My room mates and I all went in on buying something for the house different contracts different things for the house so when I finally got around to checking my email aarons wants check stubs lease and water or pge bill in each of our namesWell if there is of us theres not going to be one for each of us so I called and told them that and they canceled all of our lease contracts for what we wanted and of us paid dollars down a piece and I paid the dollars down but they wont return the money the items were a refrigerator,washer and dryer set,sectional, coffee table and end table set with lamps, a tv, portable waterproof speaker and they have not returned the money
Product_Or_Service: Furniture
Order_Number: Same as the one abov
Account_Number:***
Well I missed one payment on a tv
Hello
I missed one payment on my tv
Due to the fact I was out of town
I started getting phone calls from the palm Springs
Fl store on a daily basis
The phone calls are of a harrassing
Nature because I was late one time
The caller from the store was in fact disrespectful to me
I tried to work with him but he didn't even try
I asked how much I owed for that month and was told it was dollars a dollar a day I was late
I felt disrepcted by the palm Springs fl store
I have been renting from Aaron's since February of 2016, I missed one payment and the harassment has been endlessI get 2-calls each and everyday guys at my door pounding, they have threatened me and also have been calling after hours of operationI refuse to pay until the harassment stops
Wish I could give it less than one starThe Columbia, SC location on two notch road delivered a washer/dryer to my homeThe techs did not set up the washer correctly causing water damage to my homeI filed a complaint with corporate on October 5, I was told a regional manager would reach out to me within 24-hours and here it is October and still no phone callApparently from the customer service representative that I spoke with the regional manager closed the case but no one has called me and the damage done to my floor is still there! I cannot call the store and speak with the general manager Lewis because he fussed me out and talked to me as if I was a dumb uneducated person and hung the phone up in my faceJohn, the sales manager called to apologize and did come assess the damages to my home but nothing has been done from thereHorrible customer service from this store! But I bet they want their payment on time on the first, I want my damages fixed in my home! And I want to speak with someone regarding the GM LewisI will never do business with this store location again and I'm very disappointed in the corporate office and regional manager for not doing their part
When I went to arrons I was wanting a bed set the general manager Zack approach me and began to sell the bed set to me and explaining payments and stuff while I was thinking it over he added in that after I make payments they match a payment so of course I said sign me up I'll take itKeep in mind I've made all my payments a week bfor they were do and I always asked about the match payment when I made mine told it was all ok and here it is the month and there supposed to match WELL GUESS NOT there now tell me something completely different and won't honor what was sold to me even though I'm a loyal customer this far...also I forgot to add they had me paying on something I didn't even have and no one ever called or got ahold of me to tell me about they jus kept taken my money.....TAKEN MY BUSINESS ELES...THEY SCREWED ME OVER BIG TIME
I requested auto-pay while making a payment on 8/10/The payment never came out in September, I paid online on 9/17/In October it still was not coming out, I received a call from Aarons on 10/24/My intent was to pay the bill that was past dueThe associate was berating me for the lateness, repeating that it was days past due multiple timesThe associate asked me for the best number to reach me, I answered that the number we were speaking on was best, that was not good enoughDespite me answering his call and question he needed to continue to harass and berate me as to why I didn't answer their calls and for not returning their call in a timely mannerFinally I just asked If I could please make the payment, he said yes that will be $My Payment for October is around $250-$280, I asked why he told me because I was again days past dueI asked if this was a late fee? He said because I was paying late I had to pay the next payment in advanceI explained that wasn'
Failure to Pickup Merchandise, Threatening Actions, Poor Customer Service
On 4/8/I had placed a Order with Aaron's for A TV Lease on a 55" 4K tv and got delivered, I had some issues with the Sound on the TV being very poor and contacted the store about the issue and sold me a sound bar, they did not have one in the store near me and I had to drive to pick up the soundbar from a store more miles away from my main store, after bringing it home it was making a noise inside of it, called the store and told them the situation and was never offered any loaner for the soundbar to be repaired, so I kept it with no subwoofer working correctly, on 9/30/I contacted the store and advised that I could not keep the equipment due to losing my job offered to make a payment arrangement for the issue and was advised back on 8/16/that NO MORE late payments will be allowedWas scheduled to pick up items on 10/4/for the equipment between pm to pm, NO CALL NO SHOW for item(s) I
So Aarons charged my card I didn't authorize thatI am not on auto pay so Why? Also I can't access my agreement onlineHow Did Aarons have my card on file, charged it with out my permission, for an account I can not accessI need them to reverse the charge to my card, as it iz fraud, give me my agreement number, and also provide access to my account online and remove my card from their recordsThanks ***
Product_Or_Service: Mattress
Furniture keeps breaking, the drawers keep falling out on me & my son Almost broke my year old son's footNo one seems to want to give me a new set
The drawers keep falling out on my furniture almost hurt my sonI've called multiple times they alleged to have bring new furniture but it's still breakingI don't want to pay for something that keeps breaking & I would like a new set of furniture or to just have my payments cancelledI have to call multiple times to get someone to finally come outWhen they did they didn't even fix itLiterally broke as soon as they left
I find this company to be very deceptive They tell you that you can pay for the item that you rented early but, fail to convey that you will be penalizedAlso they make your monthly payment amount to equal payoff early
What to say that Aaron in Burlington Iowa is not a very understanding place to have people get stuff cause my husband and daughter was in a very bad motorcycle accident I called and talk to Jake store manger and he said that I could keep my stuff just pay what I could each month until I could go back to work then on 8-19-Jake came to my house and told me I had to come up with hundred dollars on the 3of September to keep all my stuff then on 8-22-he called my husband and said they are coming to get my stuff in Friday ur employees and management needs to stop lying to there customers I am going to tell all my friends and family that has stuff through Aaron to let it all go back and go somewhere else to rent there stuff
The State we got the bedroom furniture is from Joplin MOIt was not listed in the listI chose Arkansas it is the closest state to us
We got our bedroom furniture from the Aaron's rental store on***We had our mattress about a yearWe bought a box springs a the same time we got the bedroom furnitureThat was in May About weeks later my wife started breaking out with hives and soresShe went to the DermatologistShe had multiple visits they had done skin scrapings, injections, multiple medications given to herThe hives and sores were getting worseAbout 3:AM, we were up and found the bedbugs, which we collected in a bagWe have tried to get rid of them without successWe are sleeping on the couch and reclinerWe have contacted Aaron's store manager,***, of coarse he denied the bugs were from his storeI offered to show him the bugs, but he refused to look at itMy wife went to the store a week ago to pay the bill, she showed*** her a
The experience has been a poor oneI ordered my furniture online on 12/22/and have yet to receive my merchandiseI have called the store twice and still haven't got any answersNo one called me back and when I track my order they have had it since MondayPoor customer service
Where do I start, the Aarons store I dealt with in our hometown is worthless,they advertise delivery and sthat's about a jokeWe had a stove and refrigerator delivered the employees would not put the Stove in place and the refrigerator was to heavy for them to bring into the house needless to say the wife got very angry and told them to take the refrigerator back and said they would come and get the stove the next day between 10:and 2:we waited and they never showedWife preceeded to go to the store where they told her they don't have time to pick it up and they will get it when it is convenient for them,called customer service which was a joke alsoBottom line the employees are worthless along with the local store management teamwill never do business with this company againI bet if you miss a payment they would be at your door to pick up the merchandise
They offered a queen size adjustable bed online to orderWhen I went to order it, it tells me it's not available in my areaTo call, so I call and I am informed that the warehouse for my area no longer has it in stock, I asked if one could be obtained from a different warehouse and was told, "oh we don't do that"Very poor customer service! I wrote a complaint over a week ago to corporate and just got a message that my complaint was opened, no response! Do not do business with them!
Concerns store in E Paso TX, Lee Trevino Made payment online, was accepted and almost month later saying not paid? Twice sent bank transaction ID They telling me I need to call corporate Ano, they need call their NSC dept? All store has done is call me every day looking for July payment Have had to practically curse the jack off Calling me for payment, but, not bothering to find out who messed up my payment
IT has been almost years the bed set that was sold broke apart in monthsSomeone came to look at it and never came back Someone else came to fix it and did not have any of the partsTook days off of work and they claimed they came but no bell ever rangLet's say the bell did not work for whatever reason each two times they came out the person called before entering the buildingThe also knocked on the doorNot one came when they claimed it happenedWe have moved and nothing has happenedNone of the parts have been fixedWe have called and the store acts like this is a brand new issueIt was almost as if they knew they sent us a broken down set not just the bed but the draws dont close we found out when one of them collapsed.There were marks on the set
I began a rental contract with the Aaron's store in Moreno Valley, California where I once resided, back in I contracted a refrigerator, then a washer/dryer set which was the wrong one and they refused to rectify the mistake in color, and finally two television sets they gave me a special deal on I believed in order to compensate their error made for the washer/dryer set
Everything was going fineThen I moved to another city and informed them that my ex-husband would be remaining in Moreno Valley and keeping the refrigerator and washer & dryer, and when he moved he would call and have them picked upHe moved in September 2016, and he informed me someone named *** from the store came and picked them upMy ex informed me that *** explained he was not required to sign anything since it was a pick-up, and he was fine with that
In July, 2017, I received a call from *** *** in the Atlanta location, informing me that I still owed on the itemsI let him know that I ha
I have been leasing furniture since June In October, my debit card was compromised and I had to close it I was contacted by Aaron's in mid-November and provided my new debit card number On 12/11/17, an employee arbitrarily took $and $from my account, after I had advised said employee that she was authorized to only take $(she took out an extra $that she was NOT authorized to take) I went to my credit union and reported this and was told that because it was not fraud (I consider it fraud because she took out amounts that were never authorized by me - I only authorized $twice a month) I am livid Once I pay the installment coming due, I will be returning the furniture I figured out how much I have paid and I could have owned all the furniture had I bought it outright Live and learn
My room mates and I all went in on buying something for the house different contracts different things for the house so when I finally got around to checking my email aarons wants check stubs lease and water or pge bill in each of our namesWell if there is of us theres not going to be one for each of us so I called and told them that and they canceled all of our lease contracts for what we wanted and of us paid dollars down a piece and I paid the dollars down but they wont return the money the items were a refrigerator,washer and dryer set,sectional, coffee table and end table set with lamps, a tv, portable waterproof speaker and they have not returned the money
Product_Or_Service: Furniture
Order_Number: Same as the one abov
Account_Number:***
Well I missed one payment on a tv
Hello
I missed one payment on my tv
Due to the fact I was out of town
I started getting phone calls from the palm Springs
Fl store on a daily basis
The phone calls are of a harrassing
Nature because I was late one time
The caller from the store was in fact disrespectful to me
I tried to work with him but he didn't even try
I asked how much I owed for that month and was told it was dollars a dollar a day I was late
I felt disrepcted by the palm Springs fl store
I have been renting from Aaron's since February of 2016, I missed one payment and the harassment has been endlessI get 2-calls each and everyday guys at my door pounding, they have threatened me and also have been calling after hours of operationI refuse to pay until the harassment stops
Wish I could give it less than one starThe Columbia, SC location on two notch road delivered a washer/dryer to my homeThe techs did not set up the washer correctly causing water damage to my homeI filed a complaint with corporate on October 5, I was told a regional manager would reach out to me within 24-hours and here it is October and still no phone callApparently from the customer service representative that I spoke with the regional manager closed the case but no one has called me and the damage done to my floor is still there! I cannot call the store and speak with the general manager Lewis because he fussed me out and talked to me as if I was a dumb uneducated person and hung the phone up in my faceJohn, the sales manager called to apologize and did come assess the damages to my home but nothing has been done from thereHorrible customer service from this store! But I bet they want their payment on time on the first, I want my damages fixed in my home! And I want to speak with someone regarding the GM LewisI will never do business with this store location again and I'm very disappointed in the corporate office and regional manager for not doing their part
When I went to arrons I was wanting a bed set the general manager Zack approach me and began to sell the bed set to me and explaining payments and stuff while I was thinking it over he added in that after I make payments they match a payment so of course I said sign me up I'll take itKeep in mind I've made all my payments a week bfor they were do and I always asked about the match payment when I made mine told it was all ok and here it is the month and there supposed to match WELL GUESS NOT there now tell me something completely different and won't honor what was sold to me even though I'm a loyal customer this far...also I forgot to add they had me paying on something I didn't even have and no one ever called or got ahold of me to tell me about they jus kept taken my money.....TAKEN MY BUSINESS ELES...THEY SCREWED ME OVER BIG TIME
I requested auto-pay while making a payment on 8/10/The payment never came out in September, I paid online on 9/17/In October it still was not coming out, I received a call from Aarons on 10/24/My intent was to pay the bill that was past dueThe associate was berating me for the lateness, repeating that it was days past due multiple timesThe associate asked me for the best number to reach me, I answered that the number we were speaking on was best, that was not good enoughDespite me answering his call and question he needed to continue to harass and berate me as to why I didn't answer their calls and for not returning their call in a timely mannerFinally I just asked If I could please make the payment, he said yes that will be $My Payment for October is around $250-$280, I asked why he told me because I was again days past dueI asked if this was a late fee? He said because I was paying late I had to pay the next payment in advanceI explained that wasn'
Failure to Pickup Merchandise, Threatening Actions, Poor Customer Service
On 4/8/I had placed a Order with Aaron's for A TV Lease on a 55" 4K tv and got delivered, I had some issues with the Sound on the TV being very poor and contacted the store about the issue and sold me a sound bar, they did not have one in the store near me and I had to drive to pick up the soundbar from a store more miles away from my main store, after bringing it home it was making a noise inside of it, called the store and told them the situation and was never offered any loaner for the soundbar to be repaired, so I kept it with no subwoofer working correctly, on 9/30/I contacted the store and advised that I could not keep the equipment due to losing my job offered to make a payment arrangement for the issue and was advised back on 8/16/that NO MORE late payments will be allowedWas scheduled to pick up items on 10/4/for the equipment between pm to pm, NO CALL NO SHOW for item(s) I
So Aarons charged my card I didn't authorize thatI am not on auto pay so Why? Also I can't access my agreement onlineHow Did Aarons have my card on file, charged it with out my permission, for an account I can not accessI need them to reverse the charge to my card, as it iz fraud, give me my agreement number, and also provide access to my account online and remove my card from their recordsThanks ***
Product_Or_Service: Mattress
(Taylor Aaron's office)
They were was helpful !! Thanks Darren and Jessica!! I give them a
Furniture keeps breaking, the drawers keep falling out on me & my son Almost broke my year old son's footNo one seems to want to give me a new set
The drawers keep falling out on my furniture almost hurt my sonI've called multiple times they alleged to have bring new furniture but it's still breakingI don't want to pay for something that keeps breaking & I would like a new set of furniture or to just have my payments cancelledI have to call multiple times to get someone to finally come outWhen they did they didn't even fix itLiterally broke as soon as they left
I find this company to be very deceptive They tell you that you can pay for the item that you rented early but, fail to convey that you will be penalizedAlso they make your monthly payment amount to equal payoff early
What to say that Aaron in Burlington Iowa is not a very understanding place to have people get stuff cause my husband and daughter was in a very bad motorcycle accident I called and talk to Jake store manger and he said that I could keep my stuff just pay what I could each month until I could go back to work then on 8-19-Jake came to my house and told me I had to come up with hundred dollars on the 3of September to keep all my stuff then on 8-22-he called my husband and said they are coming to get my stuff in Friday ur employees and management needs to stop lying to there customers I am going to tell all my friends and family that has stuff through Aaron to let it all go back and go somewhere else to rent there stuff