Aaron's Furniture Store has the worst customer service ever!!! They are fake and rude when I called to pick up the grade Z furniture the next day they delivered itNot only they are charging me for something that was broken
***Aaron's in Orlando Florida***
My name is *** and this store processed a payment (ran my card) without my knowledge or consent from an account that I was not in the position to utilizeI attempted to contact the store manager and the young woman who answered my call simply said that there was nothing she could do about it and that the person to speak to about it would be in on MondayI can understand if I had missed payments and they exhausted all possible methods to reach me (iestopped by my house) but the was not the caseI owed June's payment and we are still in the month of June so how are they allowed do this? Is this legal? I specifically told the gentleman who processed my last payment that I did NOT authorize them to use this card for future payments and that I would be making my next payment in cash but this still happenedThis isn't anywhere in the contract that I signedI literally sat and read through it and no where does it state if we owe the current month that the store is authorized to push through a transaction without the customers consentPlease help me resolve thisI want to contact someone at the corporate officesomeone who will empathize and reaffirm that this was not okIf I had the money to purchase the furniture out right I would've and just skipped all of thisbut leasing is an option for a reason and customers who lease furniture from Aaron's still deserve to be respectedI have been a loyal customers of Aaron's in Pennsylvania for over years and nothing like this ever happened to meI am so disappointed and want answers
Aarons store trying to bill my husband and ion a matress and boxspring, that we do not have anymoreTried to tell the manager this he wont hear of it.One of his employees came by a month ago, to talk to us about it, we told her that they had came and picked it up a month earlierShe called the other AArons store and gave the product number of the mattress and boxspringThey confurmed that they had itShe said she would tell her boss that the matress was over at the Aarons storeAnd that it had been stransfured to the other storeThe employee told us the only person who could have done the trancefure was her boss.So this whole issue was strangeA few weeks later we found out she was fired by her boss, becouse of thisWe got told that no one was alowed to talk or serve us except the bossBosses name is ***We disided we were not going to pay for that matress that they haveWe have since been constantly herrassed for the moneyWe only pay for our living room set and our f
Started a lease with aarons in watertown ny years ago and had also bought an extended warrantee at $10/ monthJust paid off my tv a month ago and now all of a sudden it won't work and so I called aarons and explainedThey sent a guy out who took pics and then a day later says they can't fix it cause warranty doesn't cover it after they said that the warranty covers anything that happens to it up to a year after it's paid offNow I'm very upset and have a $tv that won't work
Product_Or_Service: Tv
I have had a account with them for year months and as what it says on the website as long as you etting stuff they are suppose to bring you anything you want and they are denying to do so
Product_Or_Service: attn: *** or ***
One star is even too good for this placeSave your money and your saniety and go elsewhere this place has horrible customer serviceThey were recently bought by corporate and just told customers over the phoneRefused to send written notice of this change and that they would now be enforcing corporate policies that had previously not been enforcedI have had at least two arguements with a member of staff who would constantly talk over me and continue to argue with me after I told him I was done with the conversationIt was also mentioned in one of these conversations that there were methods to help me with my payments but because I was so close to paying them off he didn't think they were necessary, after argueing about my payment being lateI cant wait to be done with these people and will never return as a customer again
Very rude staff and they try to over price merchandise and service is a joke they don't care about they're customers I will not do business with them again
I am being charged different amounts each moth after paying my agreement payment of for so many months This isn't the first time this has happenI was in the store looking for cheaper living room chair for me to reduce the payment that my grandmother was paying to help her out because she lost one of her checks that she got each month She is 85-year-old lady that is just getting social security and helping me out because I hot very sick last yearThe store manager *** myself and my grandmother all agreed that the payment would be made between the 3rd and 5th of the month and paid at the*** storeThe store manager *** managed a way for me to keep my washer dryer box spring and mattress along with my chaise and couch at the price of $a month to be paid between the 3rd & 5th of each month depending on the day because of her social security falling on weekendThis went well until this month She went to lay the payment at the*** store and wh
I called Aarons wanting to get my furniture picked up because I recently had purchased a new living room set from a different storeI stated that I would like to have the furniture picked up in a timely manner being that I had no room for their couches in my living roomThey scheduled to come get the furniture a week from then, which ended up being on a Tuesday evening, That day came and went and they never showed up or called to rescheduleI ended up calling them and asking them when they could come pick it up the answer to that was you will have to call back the manager is not inFor the next two weeks I kept trying to get a hold of someone that could tell me when they could come get this furniture, keep in mind I was still getting phone calls from them stating that my payment was dueAfter another week of this I finally got a hold of the manager and was given another time that they could come get the furniture, that time once again came and no one showed up, when I called I was
I rented a washer and dryer from this business and for months made my payments relatively on time I ran into financial difficulties and asked them to pick them up at wich time I was repeatedly called and treated poorly the manager went as far to ask me what I spend my money on and what my bills were that is none of his business I have been in customer service for many of years and this company has no customer service skills at all needless to say I have been asking them to pick up their merchandise for a month now and they will not pick it up and continue to harass me via phone I will never do business here again or refer anyone to this priticular store very un happy with the treatment from the so called store manager very rude person
Product_Or_Service: Washer and dryer
I leased a pre-leased washer and dryer combo from Aarons under the agreement that a star inspection had been done on both items, as indicatedThe washer/dryer were delivered on 3/22/The washing machine was defectiveIt consistently washed clothes over and overOnce the cycle would end, it just started back over and kept washing until you hit the cancel buttonI opened the dryer to find the last persons socks in there, which lead me to believe that the "star inspection" most certainly did not take placeAs a result, I called and asked them to come get the items and issue a refundI was advised by *** that this would happenThe very next day, 3/23/at 5:they were picked upToday (3/24/2016) I called to see about my refund and was advised by *** that the General Manager,*** ***, said "we do not do that, there will not be a refund." I requested to speak with*** but he had conveniently left the building
Product_Or_Service: Amana Washer/Dryer
They keep charging my friend extra money for our products and it's been happening for months and we're sick of it! They just today charged him $EXTRA DOLLARS ON TOP OF THE BILL WE ALREADY PAID!!! I want this to STOP! We've already paid our bill now they're just trying to steal our money from us charging someone's credit card without their knowledge is ILLEGAL and we will NOT BE RENTING FROM THEM AGAIN! We want some kind of refund for all this trouble ever since we started renting from them it's been nothing but harassing phone calls and threats to take our items that we have rented when again we've ALREADY PAID! If this does not stop I will have to call a lawyer and pursue legal action because no one should have to go through all the bt we've went through(Excuse my language)
Product_Or_Service: Xbox One S/ Phillips 4K UHD TV
We rented a bedroom set,and we requested it (new) upon delivery the dresser,nightstand and rest of bedroom set had cracks,holes we confronted the employees who delivered the furniture and were told (this is what Aarons store from *** gave them,we took photos of the bedroom set and after we filed a complaint with regional store manager (***) he sent us to another store in ***.We showed photos to *** store manager (***)we told him did you get you instructions from *** regional manager he said noand seemed he did not care instead I called *** and then we proceeded to look at new furnitur and was helped by a *** who was very polite a d we spoke about our *** knowing we are a *** we talked(I also find that I returned few days later and found she was not working there anymore why ? I feel store manager fired or let her go and blames her for his mistakes and problems he did not attend to..say this because he kept looking at us
brought a rideing lawnmower from them the guy that sold it to me said said if anything go wrong with thier products that they would fix it , after telling them I was having problems, they said do I want them to pick it upand then after that recieved several threathing phone calls
I've rented from Aaron's before everything went amazingSo I decided to order a refrigerator online days ago it's really nice I'm just really anxious to get it! Can't waitIt's still processing but it's most likely cuz of the Holiday! I highly recommend Aaron's!
I recently rented living room furniture from the Laporte Indiana locationI am not happy at all!! I made a cash payment which I dropped into the drop boxI have payed this way in the past and never had an issue!! And then the store manager called me to say I am payed up until the 1st of August only to turn around and tell me my payment was never received!! I asked him to review the store cameras because I DID drop my payment!! Today he calls to tell me my account is days past due!!! I am returning the furniture and I will NEVER do business with Aaron's again!!!
I have a living room set and a washer and dryer from Aaron'sI call every month and have them charge my card for both itemsI get a call thisorning saying I'm behind on my washer and dryer but not my living room set How is that even possible? He said he didn't decline the living room but it declined the washer and dryerThere is always $on my card every firstSo how is there not enough and if there was a issue with payment why didn't they tell me my payment didn't go through instead of waiting no the to tell meAaron's is the fist bill I pay because I can just call the company and have them charge my card and they always say it goes through expect one time they was having problem with the Computers so I went up there to pay the payment It's always soEthics g with Aaron's since I started renting from thereIt took them almost moths for them to bring me a table that the men that work for Aaron's broke when they was delivering my living room set They call me every m
On or about April 3, my wife and I entered into the Aarons department store located at ***We wanted to upgrade and to add to our existing lease agreement a television set and an entertainment surround sound systemWe were met by a person by the name of *** who identified himself as the "general manager" and we told him exactly what we wanted to doHe was very rude, and we had with us a relative that was also going to open account with Aarons*** remarked that "you people need to understand that you have to have your paperwork together." He also said "you people never seem to get it through your head that we can't do anything for you unless you have the necessary documents." This was rude to us and in turn my wife gave him a piece of her mindWe were within our right to ask for additional items for our lease agreement as we have a $credit line with AaronsI asked for the name and telephone number of his supervisor and which he g
I leased a stove and a television with an Xbox, from Aarons, everything was delivered and all was wellAfter I made my third payment, my job cut back on hrs and I was not able to make next payment on time and my phones where cut off so I wasnt able to get callsHowever as I have bought many item from Aaron's in the past in which I always paid off, I knew how they operatedNormally they would send someone by the house to collect a payment or pick up merchandiseSo I was hoping I would have the money to pay before they came by, but if not I would return merchandise at that timeHowever, I Talked to *** the Store Manager on March 13th and he asked me to return the merchandise if I could not make a payment, I told him that I could make a payment on the 18th for full months $i offered to give him my debit card info so he could run it on the morning of the 18th, which he agreed to and acceptedBut on the 15th I get a text from my bank showing a debit for $to Aaronsi
Had a very bad experience with the store in Ellsworth Maine was renting a stereo and a dish washer we decided we wanted to return the stereo and they got mad and took our dish washer too with no reason it was paid on time every month and wasnt even due for another payment when they took it all because they was mad about us returning the stereoWill never ever recommend this place to anyone
Aaron's Furniture Store has the worst customer service ever!!! They are fake and rude when I called to pick up the grade Z furniture the next day they delivered itNot only they are charging me for something that was broken
***Aaron's in Orlando Florida***
My name is *** and this store processed a payment (ran my card) without my knowledge or consent from an account that I was not in the position to utilizeI attempted to contact the store manager and the young woman who answered my call simply said that there was nothing she could do about it and that the person to speak to about it would be in on MondayI can understand if I had missed payments and they exhausted all possible methods to reach me (iestopped by my house) but the was not the caseI owed June's payment and we are still in the month of June so how are they allowed do this? Is this legal? I specifically told the gentleman who processed my last payment that I did NOT authorize them to use this card for future payments and that I would be making my next payment in cash but this still happenedThis isn't anywhere in the contract that I signedI literally sat and read through it and no where does it state if we owe the current month that the store is authorized to push through a transaction without the customers consentPlease help me resolve thisI want to contact someone at the corporate officesomeone who will empathize and reaffirm that this was not okIf I had the money to purchase the furniture out right I would've and just skipped all of thisbut leasing is an option for a reason and customers who lease furniture from Aaron's still deserve to be respectedI have been a loyal customers of Aaron's in Pennsylvania for over years and nothing like this ever happened to meI am so disappointed and want answers
Aarons store trying to bill my husband and ion a matress and boxspring, that we do not have anymoreTried to tell the manager this he wont hear of it.One of his employees came by a month ago, to talk to us about it, we told her that they had came and picked it up a month earlierShe called the other AArons store and gave the product number of the mattress and boxspringThey confurmed that they had itShe said she would tell her boss that the matress was over at the Aarons storeAnd that it had been stransfured to the other storeThe employee told us the only person who could have done the trancefure was her boss.So this whole issue was strangeA few weeks later we found out she was fired by her boss, becouse of thisWe got told that no one was alowed to talk or serve us except the bossBosses name is ***We disided we were not going to pay for that matress that they haveWe have since been constantly herrassed for the moneyWe only pay for our living room set and our f
Started a lease with aarons in watertown ny years ago and had also bought an extended warrantee at $10/ monthJust paid off my tv a month ago and now all of a sudden it won't work and so I called aarons and explainedThey sent a guy out who took pics and then a day later says they can't fix it cause warranty doesn't cover it after they said that the warranty covers anything that happens to it up to a year after it's paid offNow I'm very upset and have a $tv that won't work
Product_Or_Service: Tv
I have had a account with them for year months and as what it says on the website as long as you etting stuff they are suppose to bring you anything you want and they are denying to do so
Product_Or_Service: attn: *** or ***
One star is even too good for this placeSave your money and your saniety and go elsewhere this place has horrible customer serviceThey were recently bought by corporate and just told customers over the phoneRefused to send written notice of this change and that they would now be enforcing corporate policies that had previously not been enforcedI have had at least two arguements with a member of staff who would constantly talk over me and continue to argue with me after I told him I was done with the conversationIt was also mentioned in one of these conversations that there were methods to help me with my payments but because I was so close to paying them off he didn't think they were necessary, after argueing about my payment being lateI cant wait to be done with these people and will never return as a customer again
Very rude staff and they try to over price merchandise and service is a joke they don't care about they're customers I will not do business with them again
I am being charged different amounts each moth after paying my agreement payment of for so many months This isn't the first time this has happenI was in the store looking for cheaper living room chair for me to reduce the payment that my grandmother was paying to help her out because she lost one of her checks that she got each month She is 85-year-old lady that is just getting social security and helping me out because I hot very sick last yearThe store manager *** myself and my grandmother all agreed that the payment would be made between the 3rd and 5th of the month and paid at the*** storeThe store manager *** managed a way for me to keep my washer dryer box spring and mattress along with my chaise and couch at the price of $a month to be paid between the 3rd & 5th of each month depending on the day because of her social security falling on weekendThis went well until this month She went to lay the payment at the*** store and wh
I called Aarons wanting to get my furniture picked up because I recently had purchased a new living room set from a different storeI stated that I would like to have the furniture picked up in a timely manner being that I had no room for their couches in my living roomThey scheduled to come get the furniture a week from then, which ended up being on a Tuesday evening, That day came and went and they never showed up or called to rescheduleI ended up calling them and asking them when they could come pick it up the answer to that was you will have to call back the manager is not inFor the next two weeks I kept trying to get a hold of someone that could tell me when they could come get this furniture, keep in mind I was still getting phone calls from them stating that my payment was dueAfter another week of this I finally got a hold of the manager and was given another time that they could come get the furniture, that time once again came and no one showed up, when I called I was
I rented a washer and dryer from this business and for months made my payments relatively on time I ran into financial difficulties and asked them to pick them up at wich time I was repeatedly called and treated poorly the manager went as far to ask me what I spend my money on and what my bills were that is none of his business I have been in customer service for many of years and this company has no customer service skills at all needless to say I have been asking them to pick up their merchandise for a month now and they will not pick it up and continue to harass me via phone I will never do business here again or refer anyone to this priticular store very un happy with the treatment from the so called store manager very rude person
Product_Or_Service: Washer and dryer
I leased a pre-leased washer and dryer combo from Aarons under the agreement that a star inspection had been done on both items, as indicatedThe washer/dryer were delivered on 3/22/The washing machine was defectiveIt consistently washed clothes over and overOnce the cycle would end, it just started back over and kept washing until you hit the cancel buttonI opened the dryer to find the last persons socks in there, which lead me to believe that the "star inspection" most certainly did not take placeAs a result, I called and asked them to come get the items and issue a refundI was advised by *** that this would happenThe very next day, 3/23/at 5:they were picked upToday (3/24/2016) I called to see about my refund and was advised by *** that the General Manager,*** ***, said "we do not do that, there will not be a refund." I requested to speak with*** but he had conveniently left the building
Product_Or_Service: Amana Washer/Dryer
They keep charging my friend extra money for our products and it's been happening for months and we're sick of it! They just today charged him $EXTRA DOLLARS ON TOP OF THE BILL WE ALREADY PAID!!! I want this to STOP! We've already paid our bill now they're just trying to steal our money from us charging someone's credit card without their knowledge is ILLEGAL and we will NOT BE RENTING FROM THEM AGAIN! We want some kind of refund for all this trouble ever since we started renting from them it's been nothing but harassing phone calls and threats to take our items that we have rented when again we've ALREADY PAID! If this does not stop I will have to call a lawyer and pursue legal action because no one should have to go through all the b
t we've went through(Excuse my language)
Product_Or_Service: Xbox One S/ Phillips 4K UHD TV
We rented a bedroom set,and we requested it (new) upon delivery the dresser,nightstand and rest of bedroom set had cracks,holes we confronted the employees who delivered the furniture and were told (this is what Aarons store from *** gave them,we took photos of the bedroom set and after we filed a complaint with regional store manager (***) he sent us to another store in ***.We showed photos to *** store manager (***)we told him did you get you instructions from *** regional manager he said noand seemed he did not care instead I called *** and then we proceeded to look at new furnitur and was helped by a *** who was very polite a d we spoke about our *** knowing we are a *** we talked(I also find that I returned few days later and found she was not working there anymore why ? I feel store manager fired or let her go and blames her for his mistakes and problems he did not attend to..say this because he kept looking at us
brought a rideing lawnmower from them the guy that sold it to me said said if anything go wrong with thier products that they would fix it , after telling them I was having problems, they said do I want them to pick it upand then after that recieved several threathing phone calls
I've rented from Aaron's before everything went amazingSo I decided to order a refrigerator online days ago it's really nice I'm just really anxious to get it! Can't waitIt's still processing but it's most likely cuz of the Holiday! I highly recommend Aaron's!
I recently rented living room furniture from the Laporte Indiana locationI am not happy at all!! I made a cash payment which I dropped into the drop boxI have payed this way in the past and never had an issue!! And then the store manager called me to say I am payed up until the 1st of August only to turn around and tell me my payment was never received!! I asked him to review the store cameras because I DID drop my payment!! Today he calls to tell me my account is days past due!!! I am returning the furniture and I will NEVER do business with Aaron's again!!!
I have a living room set and a washer and dryer from Aaron'sI call every month and have them charge my card for both itemsI get a call thisorning saying I'm behind on my washer and dryer but not my living room set How is that even possible? He said he didn't decline the living room but it declined the washer and dryerThere is always $on my card every firstSo how is there not enough and if there was a issue with payment why didn't they tell me my payment didn't go through instead of waiting no the to tell meAaron's is the fist bill I pay because I can just call the company and have them charge my card and they always say it goes through expect one time they was having problem with the Computers so I went up there to pay the payment It's always soEthics g with Aaron's since I started renting from thereIt took them almost moths for them to bring me a table that the men that work for Aaron's broke when they was delivering my living room set They call me every m
On or about April 3, my wife and I entered into the Aarons department store located at ***We wanted to upgrade and to add to our existing lease agreement a television set and an entertainment surround sound systemWe were met by a person by the name of *** who identified himself as the "general manager" and we told him exactly what we wanted to doHe was very rude, and we had with us a relative that was also going to open account with Aarons*** remarked that "you people need to understand that you have to have your paperwork together." He also said "you people never seem to get it through your head that we can't do anything for you unless you have the necessary documents." This was rude to us and in turn my wife gave him a piece of her mindWe were within our right to ask for additional items for our lease agreement as we have a $credit line with AaronsI asked for the name and telephone number of his supervisor and which he g
I leased a stove and a television with an Xbox, from Aarons, everything was delivered and all was wellAfter I made my third payment, my job cut back on hrs and I was not able to make next payment on time and my phones where cut off so I wasnt able to get callsHowever as I have bought many item from Aaron's in the past in which I always paid off, I knew how they operatedNormally they would send someone by the house to collect a payment or pick up merchandiseSo I was hoping I would have the money to pay before they came by, but if not I would return merchandise at that timeHowever, I Talked to *** the Store Manager on March 13th and he asked me to return the merchandise if I could not make a payment, I told him that I could make a payment on the 18th for full months $i offered to give him my debit card info so he could run it on the morning of the 18th, which he agreed to and acceptedBut on the 15th I get a text from my bank showing a debit for $to Aaronsi
Had a very bad experience with the store in Ellsworth Maine was renting a stereo and a dish washer we decided we wanted to return the stereo and they got mad and took our dish washer too with no reason it was paid on time every month and wasnt even due for another payment when they took it all because they was mad about us returning the stereoWill never ever recommend this place to anyone