Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm happy to hear that you were pleased with the credit that you received. Unfortunatnly we don't have the ability to call you, but I'm more than happy to address your concerns through email. If you'd rather speak to a representative over the phone, you can request a callback on our site. Just visit www.groupon.com/contact-us on a computer to request a call back.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble. It looks...

like there was an error that prevented your order from processing successfully. However, we can still get you this Groupon!In most cases, Groupon deals are no longer available after they close and we are unable to process late orders. However, in this particular instance, it looks like we've got a couple left for you!Here's the link to the deal, where you can still make your purchase today:https://www.groupon.com/deals/gl-maxwell-12And it's never our intention to mislead customers about the value of a deal.There are a number of reasons the price might fluctuate, but we'll always try to bring you the best deal possible.Additionally, I double checked and see that you have tried to apply 20% off promo discount towards the purchase of [redacted] Groupon vouchers. I've gone ahead and issued $9 in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11029207
I am rejecting this response because:
-----Original Message----- From: David [redacted] [mailto:d[redacted]@icloud.com] Sent: Sunday, January 24, 2016 4:35 PM To: Revdex.comInfo <[email protected]> Subject: Revdex.com Serving Chicago and Northern Illinois Complaint #11029207   Re: Revdex.com Serving Chicago and Northern Illinois Complaint #11029207   I have received a notice that my complaint has been answered and closed. Although Groupon did respond with an email message, they did not address the complaint. Their message simply stated that they would look into it and get back to me. The matter has not been resolved. I did not respond to the original message, because there was no offer or resolution which warranted a response. It made no sense to me to respond that I was either satisfied or dissatisfied with a message which said “we’ll get back to you.”   Please reopen the complaint, and I would be interested to know if this is a method that Groupon uses to avoid dealing with Revdex.com complaints. My experience with them so far leads me to believe that they are not acting in good faith.   Sincerely, David [redacted]
Sincerely,
David [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can understand your frustration...

on the cancellation of the [redacted] Live deal. I can confirm that your refund processed successfully on 04/15/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm sorry again for the trouble, and...

we appreciate your feedback. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.  However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $9.00 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I understand you’ve changed your mind about using this Groupon after initially visiting the merchant. I've reviewed your order, and I...

would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:1. When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.2. Reply to this message to confirm that you want to exchange your Nail Inn and School of Cosmetology voucher for Groupon Bucks.3. After we initiate your Trade In, you’ll receive email confirmation that $24 has been issued to your Groupon account.4. Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.5. If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.We're so sorry for any inconvenience this may have caused. Please let me know if you’d like to proceed with Trade In via the direct email I sent you a moment ago if you'd like to use this amount towards another business. Thank you,[redacted]ManagerGroupon Customer Support_______________________

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry you've had a hard time...

getting in touch with New Age Health Center to use your Groupon. We always try to provide the business's best contact information so that reservations are super easy. As already stated, we've been in touch with this business and were fortunately able to smooth out the misunderstanding.Please try contacting the business again by leaving a Voice message at ([redacted] and wait 24 hours for a call back. If you still do not receive a call back from the business within 24 hours, please let us know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm really sorry for the trouble this...

has caused. We always try to be as transparent as possible with the information available on our deal pages, but it seems this information wasn't very clear. I've just issued a $15 refund in the form of Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: I have been given permission from the account holder twice already, and would invite you to listen to the recordings of our conversations I had with multiple customer services reps at Groupon which includes this. We have tried to contact Groupon via the customer service link you provided and was told there is nothing they can do but supply $20 in Groupon credit.  
Sincerely,
Brooke [redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 The merchant has credited my account so I'm withdrawing my complaint. Thanks for your help. 
Sincerely,...


[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the difficult you've...

encountered while attempting to redeem your Groupon gift card. I want to be able to assist and locate this for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint concerning your iPhone: 6 128GB (GSM Unlocked) - Gold Refurbished order placed on 5/19/16, I understand your frustration and this is the not experience we want our customers to go through.I wish I was in position to get the phone in your hands right now, however I'm afraid we're unable offer replacement for this item. We also strive to make sure we reply to our customers on time, however sorry for the delay due to unusual high volume. We do not issue refund for expired Groupons, however as an exception I've issued you $72 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Below is the split of your unused Groupon's for you reference.skype-5 - $10ristretto-roasters-portland - $7common-ground-wellness-portland-1 - $30here-we-go-again - $15urban-farm-store-portland - $10Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.Thanks,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] replied to you and stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble with the voucher value.I've gone ahead and issued $10 in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Groupon is always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again. If there is anything further I can do to help please do not hesitate to get in touch by replying directly to this email.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: This conversion to original form of payment refund was processed on 10/22/17. As stated, please allow up to 10 business days for this refund to fully post to your statement.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support