Groupon, Inc.

Hi Kevetta,Thank you for reaching out to us again through the Revdex.com.I reviewed your case, all correspondence and I apologize for any frustration that may have occurred.Back before your deal expired, we had emailed to ask for additional information and never received it so we couldn't proceed. Then, when you reached out to us again through the Revdex.com, your deal had expired. At that time, you were provided an in-store credit for the amount your originally paid us for the deal in question.Normally, in those situations, Groupon Bucks is all we can provide if we're not able to resolve an issue with one of our partners. However, given this circumstance, I have refunded your purchase to your card and left $10 in Groupon Bucks in your account as an apology for the inconvenience.Thank you for your understanding.Regards,Andrew *. Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This Groupon is final sale, so typically, we...

are not able to issue a refund. However, given the circumstances, I am able to offer a one time exception in this case. I've just issued you a full refund and removed this Groupon from the account. Please allow up to 10 business days for this to be reflected on your statement.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] are really sorry that you did not get our email, It sounds...

like emails from our Customer [redacted] team may be missing your inbox.We did receive your email on December 27, 2017 and we sent a response on the same day. We typically reply to customer emails within 24 hours. If you ever encounter this problem in the future, please check your spam folder as our emails may be ending up there. I also recommend adding [redacted]@groupon.com to your safe-sender list or white-list.I know how frustrating it can be to wait for a question or concern to be addressed and not getting the response.Unfortunately we are unable to re deliver or re direct the product to a different address.With regard to product :The Storage block is made out of rubberwood, that is how we advertised the product on the original deal page - https://www.groupon.com/deals/gg-groupon-exclusive-emeril-stainless-steel-cut...⇄ Groupon Goods are only returnable within 14 days of receipt. According to the tracking information for this shipment, your order was delivered on December 28, 2017. This holiday season, purchases made between November 1 and December 25, 2017, can be returned until January 14, 2018 for a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a full refund to your...

original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused and to hear that...

the service were not provided correctly as per the voucher description.To make up for the disappointment, I've just issued you a refund in Groupon bucks and removed the Groupons from your account. The value of all the cancelled voucher is $88. The bucks can be found shortly in your account and it is valid for 180 days. Thus kindly check your account to confirm on the refund. The same can be used towards any purchase in our website. Please get back to us for any further assistance.  Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request.Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have gotten no response from them even after asking them to resend that email which I still have not received.They started with the games again. It's like they forget what is going on with case. It's a miserable $80.What is wrong with them? my opinion is there hoping I give up, that's not happening
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund processed...

successfully on 10/28/2017. You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused for not able...

to use the deal.As per the deal page, we have stated all the valid locations in the map attached at the bottom of the page. I am afraid that you did not see the same which mentioned that all valid address is in Connecticut only. Thus as per the policy we are unable to provide a refund for your concern.  However as a one off, I have gone ahead and enabled trade in for the voucher.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left over. Spend more, and the remainder will be charged to your card. You have 14 days post-expiration to Trade In your voucher.Hope this resolves your issue. Please get back to us for any further assistance and sorry again for the trouble.   Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I AM THE ORIGINAL PURCHASER! What in gods name are you guys taking about. This is ridiculous and I don't want to deal with you guys anymore. Just drop the case. God!
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago from [redacted]@groupon.com via Ticket # [redacted].Regarding your complaint: Hi [redacted]Thank...

you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, when there are issues working with a merchant we can always look into the matter further. Our team can contact the merchant on your behalf regarding any issues with scheduling and work to assure you get the service you paid for on our site.However, I do understand your frustration with this merchant and we have issued a refund in Groupon Bucks to your account for the C$79 you paid for this voucher.Regards,[redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. (Ticket [redacted])Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],My name is [redacted] and I'm a manager with Groupon customer support. I have recently been alerted of your correspondence with the Revdex.com and would love to assist.However, I wasn't able to find your purchase using this email address or the order number provided. Could you have...

used an account associated with another email address to make the purchase?Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,[redacted] GManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I checked and it looks like there was an...

technical glitch at our end that prevented the refund to be issued to your account. I've gone ahead and issued $12 in Groupon Bucks to your account. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: We have just issued a full refund back...

to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and am in the process of reviewing all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for...

your understanding.Regards, [redacted]Groupon Customer Support Manager