Groupon, Inc.

Hi Robert,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence regarding your purchase of "$10 for $20 Worth Of Frozen Yogurt." I apologize for any frustration, and for all the back and forth.As...

indicated previously, normally we would not be able to issue a refund for this purchase because your voucher is final sale. This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.However, as we understand the inconvenience you have encountered, I am able to offer a one time exception in this case.A refund of $10.00 will be issued to your original form of payment (PayPal) shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.If you're not seeing our emails, I recommend checking your spam folder to make sure our emails aren't ending up there.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards,Joshua G.SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This order has been refunded to your...

original form of payment, which was Groupon Bucks, on 5/30/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]I have again notified a Merchant Support specialist who is reviewing your request. Please stay tuned for an update from them via direct email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the frustration and for the...

difficulty accessing your Groupon account. I checked on our end and unfortunately there is no purchase history with the email you provided in your request [redacted]@gmail.com).I still would like to do my best to assist so I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I checked your account and I can see that...

your refund for $43.00 has processed successfully on 09/25/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted]In this ticket, it was stated:"I am very sorry to see that the Groupon bucks credit we have processed previously is not meeting your expectation.Unfortunately, we aren't able to issue a refund in this situation. I see you stated that [redacted] the owner of this Groupon has contacted Groupon, but if she did, she has not contacted the right department. She must contact her Groupon account manager or go through the merchant system. Based off of what we see in the merchant system, she has not contacted us and her deal is still running.If you're having a hard time getting in touch with the business to use your Groupon, we're happy to help out. It looks like you still have plenty of time to use this Groupon, if you have difficulty using this, I'll be more than happy to have our scheduling team contact the business to help you use your deal for the purchase price.Otherwise, this deal is still trade-in eligible."Unfortunately, under normal circumstances, I would have to reiterate this information and stress the trade-in option that was previously laid out to you.However, since that correspondence, you have filed a dispute with your credit card regarding this purchase. Once this is done, we cannot evaluate, refund, or alter this purchase in any way. At this point, you may feel free to reach out to your financial institution with which you filed the dispute, but we can no longer assist with this claim.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complain, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  If [redacted] had indeed reviewed the email communications between me and groupong regarding the disputed groupons, it would have been clear that I had contacted the merchants and "THEY DO NOT ACCEPT EXPIRED GROUPONS"  I provided the names of the individuals at those merchants that I had spoken with.  I do not want to put those names here in public view but if [redacted] would like the name I will put them in public in the Revdex.com post.  The fight needs to be between Groupon  and the mercahnts that are not accepting expired groupons based on my calls and visits to them.  Groupon clearly puts on their website that expired groupons are valid till eternity.  Thus, since the merchans in question are not accepting the groupo.  Groupon must refund the amount paid.Did a Groupon expire before you were able to redeem it?Don't worry - Even after the promotional value expires, the Groupon is still worth what you paid for it. For example, if you paid $10 for a $20 Groupon, that Groupon will still be worth $10 at the merchant after it's expired. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I find the policy arbitrary and the reasons to be untrue.  The performance under discussion was at the exact same venue 2 or 3 weeks later.  I have worked in customer service for decades and feel that Groupon simply refuses to make any accommodations for it's customers.  Over the years I and the many companies for whom I have worked have made many such accommodations in the pursuit of customer service and common decency.  I'm quite fed up with being treated like I'm trying to scam a company, when I simple needed to attend a funeral (hardly an event for which one gets a lot of notice).  As it was the event has passed and my daughter had to attend with her grandfather and someone else without her mother.  Tickets had been a birthday present. I do not accept Groupon's reasoning and won't be making any purchases for the foreseeable future, if ever.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: Though you took exception to this, the reason [redacted] offered to reach out with our Scheduling Team is that the merchant does have some Sunday availability, but only for their package-holding clients, not Groupon customers. You can find that information here: . It states: "We now have Sunday availability for our package holding clients in the Wall Township Facility." Among the other booking information, it does state: "Spring and summer hours are TBA. Please check your online scheduling platform for more information." If you follow the online scheduling link, it does not provide any Sunday dates or appointments after 4pm. While I understand this can be frustrating, this is information that is available to all customers with Salt Cave USA, not just Groupon customers. We also inform you that this is an online booking merchant and subject to their availability at the time of purchase in our Fine Print: "Appointment required; must book online."As such, we are not able to offer you a refund, as you can still use this Groupon with the merchant for the full promotional value, provided you schedule with the merchant during their posted availability.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Rebecca,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint about The New Yorker Hotel, A [redacted] Hotel...

GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportThank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about The New Yorker Hotel, A [redacted] Hotel GrouponI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have asked for somone to contact me by phone.  A service that they said they provide if you request it and I have.  I find their belligerence to be disrespectful and unprofessional. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I'm so sorry that the merchant was not...

able to provide you with the services that were outlined in the deal that you purchased.  This is never the experience we want you to have with a Groupon deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued you a full refund to your...

original form of payment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support