Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: I did not here from them in a timely manner and unable to reach them by phone.  so, I once took the matter in ny hand and sold them to a family member, because too long above my knee and stopped blood circulation.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund...

processed successfully on 09/01/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.For reference, we are unable to change any details of your Groupon Getaways booking after the reservation has been completed. We do mention this in the Fine Print & Details tab on the page where this deal was offered when we said, "Dates cannot be changed once booked; valid only for night(s) purchased." Along with the cancellation window that would apply to that booking. In this case it was, "15-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: no email was provided to either [redacted], my husband, or myself. We reviewed all aspects of our email and the email that you described was not there. Please re send the email to resolve this issue.
Sincerely,
[redacted] and [redacted].

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. The two supervisors you spoke with pointed out that the title of the Groupon, listed in large font at the top middle, did state the correct date of 10/8/2015. Additionally, this date was selected by you when you purchased the tickets on our website. However, I was able to locate the image you sent showing the date of 10/9/2015 on the right hand side of the tickets and certainly understand how this would be confusing. We're very sorry this mix up happened and to make it right, I have just issued a full refund for the order back to your original form of payment. Please allow up to 10 business days for that to be reflected on your statement. If there is anything else we can do for you, please let us know. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I am so sorry for the delay with this...

issue and apologize for the trouble.When the refund is processed the refund payment will only go to the account from where the payment was debited. Unfortunately, we don’t have an option to refund it to a new account unless a new account refund request is raised before the refund is processed. Regarding your refund I double-checked, and this refund has been rejected by the bank that issued to the card ending in [redacted]. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [redacted] via Ticket #[redacted] please reply to me there if you have any further...

questionsRegarding your complaint: I've canceled one of your order and issued a full refund to your credit card. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/27) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
It seems that you have corresponded with our management team as of Wednesday, 9/23/2015. The answer you received in that email is the final resolution we are able to provide. Here it is again for your convenience:
I am sorry that I wasn't able to provide you with your desired outcome in this matter.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Thank you for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I want to apologize for the trouble...

with your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I request you to return the item back to us for a full refund. After reviewing your account, it appears this matter has already been resolved because a colleague of mine has issued you a prepaid shipping label to return your purchase for a full refund. Please use that label to return the item for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,ManagerManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the continued frustration. On 04/18/2017 you purchased a stay for just 1 night at the [redacted] Lodge. We did reach out to the hotel on your behalf to see if we could cancel the order. Unfortunately we did not get approval for a cancellation.  Once the cancellation deadline on a reservation passes, we aren't able to process a refund without the hotel's permission. As stated by [redacted].  we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I am not able to regift this groupon... During this transaction, the first 3 operators were able to identify this Groupon as unused, but when I requested to speak to a supervisor, this so called supervisor advised me that the groupon had been validated in August - WHICH IS A LIE!!!!!!  It was never used!!!!!!!!  How can I regift something that you guys fraudulently validated or reported to me that it was used????  If you would like to now go back and allow me to regift the value of the groupon, then fine. But as it stands now, you have effectively robbed me of my money.  SHAME ON YOU!!!! There were times of refunds being issued - I do not dispute that, but I think that the reasons for refund should be taken into account - like the MERCHANDISE NEVER CAME AFTER 2 1/2  MONTHS OF WAITING!!!!!!  I do not believe that I am being unreasonable.  I didnt ask a for a refund of my money.  I asked for Groupon bucks so that I can continue to utilize Groupon.  How is not resolving my issue supossed to be a satisfactory resolution
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As stated by [redacted] in his reply to you he did listen to the call between you and our Customer [redacted] Representative. At no time did our agent state that you would receive a refund for this order. The agent offered to escalate the issue to our Outbound team, who  reached out to the hotel. The hotel denied a refund.I am sorry that we are not able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble with this...

deal.On the original screen where you made this purchase, http://www.groupon.com/deals/fanxchange-oklahoma-state-cowboys-at-tex...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"The tickets identified in this promotion are made available through FanXchange. Neither Groupon nor FanXchange owns the tickets to this event or sets ticket prices. FanXchange's third-party sellers list and sell the tickets. Because FanXchange's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value."When selecting a ticket option through FanXchange, each option will be listed by a seller as to what types of tickets they are offering. Your purchase was for 4 tickets, Section [redacted] Row PASS. If you review the website for Texas Athletics, as well, you will see that the Champions/Corral Club are separate passes from an actual ticket to the event. You can review that information here: [redacted]I'm sorry to hear this kept you from using your Groupon. However, since this restriction was included in the deal's Fine Print, as well as on the description of the ticket, at the time of your purchase, I am not able to issue a refund after purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] in ticket [redacted].In ticket [redacted], we state:"Hi [redacted]Sorry for any inconvenience. I wasn't able to find your purchase using your email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge• The cardholder name• The name of the business that was featured• The city from which it was purchased• The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further."As we have reached out to you from our normal support channels, please follow up in that thread, which was sent to the email address provided to the Revdex.com, which is [redacted]@gmail.com.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Had communication stayed timely, I would not have made a formal Revdex.com complaint. I gave a 4 day notice to respond after being denied a refund, unfortunately I didn't hear back before that time. Thank you for resolving this issue in satisfactory terms.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The feature you're referencing, [redacted] Tour, is no longer for sale and has not been for some time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Christian,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Eric J.ManagerGroupon Customer Support