Groupon, Inc.

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Initial Business Response /* (1000, 5, 2015/09/24) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for any trouble.
As [redacted] previously explained, we do not issue a refunds for an expired or...

expiring Groupon.
If you are unable to use your Groupon before it expires, you can still use it for the price you paid with the business towards the original goods or services offered with the deal. If you are no longer interested in using this Groupon, you can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print. Additionally, we do not issue refunds based on the experience of another customer or an experience documented on a review website.
Thank you for your understanding, and please let us know if we can assist you with any other Groupon purchases.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was not whether Groupon's policies allow for refunds or whether I can give my Groupon away to someone else. The issue is that I have spent money and received nothing in return. As previously mentioned, it is an unfair and oppressive policy. I do not accept the response from Groupon and would like a refund of money spent in exchange for NO BENEFIT TO ME. I would also like a refund of credits held in my Groupon account so that I may never have to deal with this business again. Please advise what additional information is required from me.
Final Business Response /* (4000, 9, 2015/10/02) */
Hi [redacted]
Thank you for reaching back out again through the Revdex.com.
I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired voucher.
All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if the business refuses to honor your expired Groupon for the price paid towards the original services offered in the deal, I'll be more than happy to assist you further.
I have gone ahead and converted your $36 Groupon Bucks remaining in your account from your Graceful Services refund back to your credit card used to make this purchase. This may take up to 10 business days to be reflected on your statement, but it will likely appear much sooner. Keep in mind that this refund was provided as a one-time exception to our normal refund policy, which is that any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid. After that three day time period, we will not refund any voucher and all sales are final, unless otherwise stated in the Fine Print.
Thanks for your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: 11106665
I am rejecting this response because: they did not actually respond to anything. Groupon  continues to show me and the Revdex.com disrespect through their underhanded tactics and woeful customer service. What kind of response is that? They're just trying to reset the clock of responding to me in a timely manner. This is not timely, and this is not a response from Groupon. 
Sincerely,
Bradley [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Groupon has sent me refund notifications for the two orders of solar lights.  Thank you very much.
Sincerely,
[redacted]

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

C.ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: I now just want it to be on the record. They really made me fight for this refund, which was very wrong of them. Had I not, Groupon and this false business would have kept my money. Let it show on Revdex.com as a complaint.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:I'm so sorry for any difficulty! It sounds...

like emails from our Customer Support team may be missing your inbox.We sent an email on 02/14/2017 to all customers who purchased this Groupon. I've copied the original email below in case you are unable to locate it:If the resolution given below isn't fulfilling your expectation, we can provide you the refund in the Groupon bucks for the  unused  part of this voucher. --------------------Thanks for purchasing the Groupon for [redacted]!We have some bad news: the [redacted] location has closed. We know—we're disappointed too. But not to worry! You can still redeem your Groupon at the following location:[redacted]We've updated your Groupon to reflect this change, so if you've already downloaded your voucher, you can reprint it from your account at www.groupon.com/mygroupons.Of course, if this change will prevent you from using your Groupon, please let us know by the expiration date. Contact us at www.groupon.com/support and we'll be happy to help. The sooner we hear from you, the better we can assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've refunded this order back to the original...

form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

ello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint: I'm so sorry for any trouble regarding the...

Buy with friends promotion. Since your partial refund hasn't processed automatically, I have manually issued a refund of $12.33 in Groupon Bucks to your account to use toward future Groupon purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Stalin *.ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the experience you...

had with this merchant. I've forwarded your issue to the resolution team for further investigation about this merchant.I apologize that our supervisor didn't contact you and your reviews were viewed by the merchant. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention. I'll forward your feedback to the appropriate supervisor and with the appropriate channels.Our Groupon Promise exists to protect people who purchase a Groupon, use or try to use it, and then have a poor experience. We don't want people to be afraid to use Groupons, so we implemented the Groupon Promise to protect them if something goes awry. It doesn't happen frequently, but we're there in case it does!I've gone ahead and issued a full refund in the amount of $69.75 to your Groupon account. Groupon Bucks will automatically apply toward your next purchases until fully used, and won't expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, It looks like a full refund was...

processed back to your original form of payment on 6/5/17 after your contact with our Service Enhancement Team. We apologize for your experience and hope this issued refund has resolved matters to your satisfaction. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hi [redacted]I apologize for any frustration this caused.I know it's especially disappointing when deal has sold out and is no longer available.While we don’t know if or when this particular deal will be available again, I have issued $10 in Groupon Bucks in your account. Groupon Bucks are available in your account immediately after they've been issued. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: This sounds like a very frustrating situation, and I can appreciate that this was not easy to navigate. However, we have no control over when a particular deal reaches its purchase limit. As [redacted] has already given you $10 in Groupon Bucks for this issue, which exceeds the original Groupon purchase price, we cannot offer a different solution. We have no ability to issue you gift cards to the merchant directly, particularly when it exceeds the amount of the Groupon itself.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket #[redacted] please reply to me there if you have any further...

questions.Regarding your complaint: It looks like there was an error that prevented your order from processing initially. I can confirm that the order was processed successfully for the deal. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Rexanna,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, Marcus *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I'm not confident in Groupon services. I would like a refund for the services I purchased for a company that doesn't even exist. Thank you. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Groupon Stores PurchaseI’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble you...

experienced trying to redeem your [redacted] Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com.I am a manager here at Groupon. I have reviewed your most recent comment and all internal Groupon correspondence.I am truly sorry for the difficulty and I absolutely understand your frustration.I can confirm that your account was not compromised. To make up for this trouble, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Again, I'm truly sorry for the inconvenience. Please let me know if I can be of any further assistance.Regards,[redacted] S.ManagerGroupon Customer [redacted]"Regarding your rejection: I am truly sorry for the difficulty and I absolutely understand your frustration.For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of use. However, certain orders can be occasionally blocked by accident. I'm truly sorry that this happened in this case. We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly. Your information is encrypted on our site and if your account is accessed without your permission, we temporarily deactivate it as a precaution until we hear from you.I apologize that we no longer have a customer [redacted] phone number. Since we are a click to call system now, we are available 24 hours a day, 7 days a week through Live Chat and email at [redacted]@groupon.com We are also available in the mobile app—just tap "My Stuff" and select "Contact Customer [redacted]" to find answers to Frequently Asked Questions and Live Chat with an agent. You are also able to request a call back between the hours of 8am - 5:30pm CST Monday through Friday.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]