Groupon, Inc.

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted]. on February 2.Regarding your complaint: As previously stated, this reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.In ticket [redacted], [redacted] provided you with the following response:"Unfortunately, this reservation is non-refundable and we are unable to change the dates of your reservation. The fine print states:"Dates cannot be changed once booked; valid only for night(s) purchased. 8-day cancellation notice required prior to check-in or reservation is nonrefundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate. No refunds will be processed by Groupon after check-in."However, the hotel has confirmed that they have rescheduled your reservation for the dates you provided: May 17, 2017 to May 22, 2017. Unfortunately, we are only able to assist with redeeming your voucher for exactly what was purchased. As this arrangement was made directly with the property and is not for the dates you purchased through Groupon, we will be unable to assist further and have to ask that you reach out to them directly to discuss the arrangements they have made for you. The contact info of the representative who confirmed your reservation is as follows:[redacted].Sales Agent[redacted]
[redacted]
Please Note:While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].  I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated: It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "$10 for $100 Worth of Services — Dance Legacy " If you need any additional help, please let me know.I can confirm that your refund processed successfully to your original method of payment (PayPal) on 11/09/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please allow up to 10 business days from the date of refund for this amount to fully reflect on your statement.While your refund request has already been granted, I want to thank you again for your patience in this matter. We take this kind of feedback very seriously, and will use it in evaluation of merchants.Regarding your complaint: In addition to the refund you were issued on 11/09/17, you were also issued $10 Groupon Bucks courtesy credit for the trouble that you experienced trying to redeem this deal. That credit was used on 11/21/17 to purchase a new deal. Unfortunately, we won't be able to refund any amounts paid to the merchant in excess of what was paid for the Groupon itself. If there is any discrepancy with fees that were paid directly to the merchant, that would need to be discussed with the merchant directly.I can completely understand how frustrating this situation has been, and do wish this was not your experience. However, I'm afraid we've done all we can in this situation and are unable to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. If you are ever having trouble redeeming a Groupon for its promotional value, feel free to reach out to us. We would be happy to reach out to the merchant so that you are able to redeem the voucher for its intended use.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Dear Revdex.com:Below is the details on our availability for a Mediation Hearing:Please feel free to email me at [email protected] to set up a phone call, if you'd like. Please Place list any dates you are specifically NOT available in the next 6 weeks: Please Place an "X" next to the Day of the Week you are Available and work best for you: _X___Mon. __X__Tue. ____Wed ____ Thurs. __X__ Fri.  Please Place an "X" next to the Time  you are Available and work best for you: __X__ Morning __X__Afternoon I understand that Revdex.com will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.Thank You.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm so sorry...

for the confusion about the payment options for this deal.   I'm happy to cancel the transaction and refund the $105.44 that was charged to your credit card, but unfortunately this specific deal cannot be purchased using Groupon Bucks. As I mentioned, I've also sent a directly email to you. Please reply to me there and let me know how you'd like to proceed.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have received a refund. Sadly, it should have never come to this extent where a complaint had to be filed. I can only hope that in the future they address their customers concerns in a more timely fashion so this process is not necessary. I know this was not a direct Groupon order but maybe they should confirm their partners practices prior to offering their products.Also it would help if they would train their customer support to be more responsive as the be patient and then no updates for a week doesn't work for customers. Be over informative rather than less informative.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific information in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated:"As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/18 will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed.Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approval. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. We are unfortunately not a in a position to negotiate date change on hotel reservations. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals.A follow up email relaying this information was provided to you on 01/04/2018."Regarding your complaint: While I can completely understand how frustrating this situation has been, we unfortunately are unable to provide a refund for your reservation. When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund. We did reach out to the business on your behalf (as stated by Heather), but we were unable to get approval from the property to cancel your booking as an exception. Again - we understand this may be frustrating, but Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals, and I'm afraid we've done all we can do at this point.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you. Unfortunately, we are unable to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.   Regarding your complaint: It looks like this has already been taken care of and your refund processed successfully...

on 08/10 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc. It can take up to 10 business days for this transaction to reflect on your end, so don't worry if you don't see it right away.  Thank you for your understanding. Regards,  [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon can easily issue a refund due to the nature of this incident.  They have only suggested that I trade in voucher to be used toward a "local deal"..I had to cancel a CC and also file paperwork with my bank as this was an unauthorized purchase..I will accept Groupon credit that can be used toward ANY Groupon purchase, not just a "local deal"..
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your disappointing experience. Please send us a photo of the product delivered to you...

so that we can check and assist you accordingly on the same. Also we’ll be happy to reach out to the merchant on your behalf. We'll need your ticket number, which you have received while contacting the merchant. Once we get a reply, we will check and assist you accordingly.   Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]I am responding on behalf of Groupon's management.I checked your account, and it looks like we had already refunded your order to Groupon bucks on 11/05 and then these bucks were used in purchases on 11/05 and 11/06. Groupon Bucks are automatically applied to purchases, so it's possible you...

used the credit without realizing it. Due to this reason, we will not be able to refund your card. I hope this helped, but feel free to let me know if you have any more questions.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They refunded me as I requested 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm really sorry to hear that this...

Getaway didn't work out for you. The cancellation deadline listed in the Fine Print has already passed, but given these unexpected circumstances we went ahead and reached out to [redacted] Inn & Suites [redacted] Liberty International Airport to see if anything could be done.Fortunately, they have allowed us to cancel your reservation as a one-time exception, so we have removed this purchase from your account and issued you a full refund of $116.64 in Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and I responded to you a moment ago via email from [redacted].Regarding your complaint: We were unable to find your Groupon account using the information...

provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Thank you Groupon for your quick response and I appreciate you regunding me  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket #[redacted], it was stated:"We were recently notified by your financial institution that a dispute had been issued against a purchases you made. We recommend reaching back out to your financial institution directly to discuss a resolution.As previously noted, the decision to deactivate your account cannot be appealed. You are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourself. If you need any remaining vouchers on your account, we can reactivate your account temporarily for 48 hours so you may access your vouchers to print or gift."To clarify: any credits on the account at the time of deactivation will not be replenished. Just as with the decision to deactivate your account, this cannot be appealed.Regarding the vouchers you were unable to receive: I have temporarily reactivated your Groupon account so you may log in and download these vouchers. No new purchases will be permitted on the account. I've also sent you a password reset link in the event you have any trouble logging into the Groupon site.You can find any unused vouchers under "My Groupons" at the top right corner of the site. Please download these vouchers and feel free to use them with the merchants in questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm looking into your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble...

you've experienced with your [redacted] Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support