Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Refund requestWe're going to make an...

exception to our normal return policy and allow a return here so that you can get a full refund. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Andrew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I can understand your frustration on...

this matter and we don't tend to upset our customer. to make up for this I have placed $10 in Groupon Bucks in your account to use toward Groupon purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry your experience with this...

Groupon Getaways deal didn't go well. Your feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.On the original screen where you made this purchase, [redacted], we included a Fine Print & Details tab just below the main image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the following restriction should be noted:"Parking Fees: Handicap C$25/night, Park & Ride C$35/night, Full Valet Service C$60/night (parking rates/fees are subject to change)."Since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refund. My apologies for the confusion.We did previously reach out to the property on your behalf, as you relayed dissatisfaction over the stay; this was in an attempt to try and find another solution, but we weren't able to get approval from the property to refund any part of your booking. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid I've done all we can do at this point. If you have additional concerns about your stay please contact the property directly to address those matters.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: they failed to address any of my issues or concerns. They sent a generic e-mail, telling me how to login to my account. I do not have problems logging into my account, nor was that the nature of my complaint. The whole reason I filed this complaint was because no one at Groupon will help me.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. If you have any additional questions, please reply to me...

there.I'm sorry for any trouble you may have experienced. I've reviewed your requests, but will not be able to issue a refund because your vouchers are expired.However, you can still use your voucher for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, your Groupon will be worth $15 after expiration toward the products or services originally offered in the deal.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Please note, Groupon Live Events, such as concerts, cannot be used for future use as they are for specific dated events. These purchases are considered Final Sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.Please let us know as soon as possible if there are issues preventing you from redeeming your Groupons. We'd love to help!Thanks,[redacted]SupervisorGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have provided me with a return authorization and have agreed to credit my account.
Thank you very much![redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can't apologize enough for the trouble. I'm sorry for the back and forth you had with our [redacted] Team. As stated by [redacted] this order has been refunded, but if you need anything else from us, please let us know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion. We see you...

were able to trade this voucher in for 2 other items on 12/23/17. You purchased Dark Obsession by [redacted] and [redacted] Commuter Boots.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like your issue has been...

taken care already. Initially we did find a failed order in your account for the [redacted] Groupon. Later it seems that your second attempt to purchase the same deal has gone through and your Groupon is now readily available in your account. We sincerely apologise for any inconvenience caused from our end.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: There seems to be some confusion on the specified statement on the deal regarding "Pickup and drop-off from designated meeting points." This is cleared up on the deal page where we specify the meeting location, times that it runs, as well as the clarity that it is for a 1.5 hour tour and not to get on-off throughout the day:"Trolleys operate on a 20-minute pickup schedule from 9:00am to 4:30pm for your convenience. Find a seat and begin your 1.5-hour tour of the history of Savannah."I apologize for any confusion this has caused but we are unable to issue a refund as this was stated in the advertisement for the deal and it is also listed as "ALL SALES FINAL" in the Fine Print of the deal.We were recently notified by your financial institution that a dispute had been issued against this purchase. Please note that our customer support department is here to assist you in the event you have trouble with one of your Groupons - however in this case it was a misreading of the details of a deal which is marked as Final Sale we were unable to issue the refund as requested. Please note that future disputes of this nature may result in deactivation of your Groupon account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Within this same ticket, [redacted] stated:"I understand your frustration with all of the details being throughout the deal page. This is why we include the Fine Print on all of our deals so that customers can know exactly what it is that they are purchasing. If our customers ever have any questions we encourage them to contact us so that we can clarify any details, or make updates as needed.I am going to reach out to our Resolutions Team to see if we can update the wording on the deal in an effort to make it clearer that is is only for the 1.5 hour tour rather than an on-off tour that you were looking for."Upon a further reply from you, [redacted] stated:"If its caused you trouble then it is surely causing difficulties for other customers as well. I'm waiting for an update with our Resolutions Team to see if we can work on getting this made a bit clearer to try and prevent future customers looking into this deal to not get what they were expecting. We are always looking to improve the listings for deals that we have and all customer feedback is important to us. This specific deal is offered through us as a [redacted] deal so it may take a bit of time to work with the business in order to get any changes approved, but hopefully it can get cleared up.The representatives who felt that they had their hands tied unfortunately are beholden to our policy of "ALL SALES FINAL" on this deal, but we can see what we can do on clearing up the details."Lastly, once notified by your finial institution [redacted] replied:"We were already notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Savannah Trolley Tour. We recommend reaching back out to your financial institution directly to discuss a resolution."Regarding your rejection: We're always working to make sure every deal is unique, fun, and a great value. However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Since you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title:[redacted] Manager
Contact Phone:[redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
We are very sorry for the frustration this deal has caused but we are unable to issue any more credit or refunds for this stay because the hotel confirmed that your stay was completed in full. Unfortunately we must respect the policies of our merchants so in attempt to appease both parties, we issued a partial refund back to the original card that was charged.
I understand this is not the outcome you would prefer but our hands our tied with this matter.
If you have any other questions about any other deal or purchase, please feel free to contact us directly.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hi [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, we're very sorry you had trouble...

redeeming your code for [redacted] Magazine. We are more than happy to process $5.00 in Groupon credit to make up for this experience. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: When I contacted the buisness , they specified that they have not heard from groupon and that they cannot give me a refund because they never recieved payment for it. They referred me back to groupon support and its an ongoing circle.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a refund for your [redacted]...

[redacted] voucher on 8/30/17 to your original form of payment.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: This company should not charging another purchase in customers cards if the consumer had updated their card information and paid for a product. Allow the customer to make the decision to have the option to NOT have their credit card charged in another date. Your message is misleading. Trusting the site to purchase and then to have you card ran for another charge is insane, especially since 3 days is the issue with Groupon. It must be nice to charge consumers more than one time and know that it is a high chance for it to be overlooked and then try to use the 3 day refund policy on them. My bank has accommodated me as well as my money. Thanks Groupon. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the frustrating experience with this merchant. Before a deal goes on sale, we always try...

to verify that all locations are valid, but we dropped the ball in this case.I see that you were issued a full refund to your credit card on June 15th. I hope this satisfies your request.Again, I'm very sorry for any frustration this has caused, and appreciate your patience.Thank you for your understanding.Regards,[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Advertising IssuesWe include the full...

price including shipping, taxes, and any fees on the checkout page of the order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Product had been returned but there has...

been no refund initiated request you to provide us with following details.Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm really sorry for the trouble this...

has caused. However, considering the fact that you are our valuable customer, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: it circumvents your flase advertising, gimmick pricing acheme and poor customer service.  It took me over 3 hours and three weeks to get this done.  That is unacceptable.  I dont have proper gofts now for Christmas.  What about all my inconvenience? Im an attorney and I charge 350/hour.  This was a bad experience I wont use groupon unpess they rectify the situation
Sincerely,
[redacted]