Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your 3 ticket purchases for Single...

Day Ticket for [redacted] in Williamsburg. I am showing that you did accept a partial refund in the form of Groupon Bucks for $60.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: During your communication with us, you...

were advised of the ticket print date, which was prior to the event. Additionally, we provided an explanation as to why our system works in that fashion. Unfortunately, these tickets are refundable only on day of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I've received a refund in Groupon Bucks, but the package still seems to have been delivered to the wrong address. I would have much preferred a refund to my credit card and that the package not be delivered to my ex boyfriend's apartment due to an internal Groupon error that I caught before the package even left the warehouse, but I am closing this issue as I do not have the energy to deal with it anymore.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize for the trouble you've had...

receiving your refunds. The refunds were successfully processed on our end, and the funds are no longer in our hands. I’ve provided more specific instructions in my direct email to you. You should receive this email shortly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us via the Revdex.com and thank you for your patience. I responded to you a moment ago via email from [redacted]@groupon.com. It appears that you were able to communicate and resolve this matter with one of our supervisors on 3/31 in Ticket [redacted] and you have since been able to make purchases on your account.  Our Account Specialists removed the security flags which were preventing you from making purchases within your [redacted] account. The $25 in Groupon Bucks that were issued to your account for the trouble were applied to your Shopping Cart Order [redacted]
We apologize again for the frustration this has caused.  Please let us know if you need any further assistance.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of and we have issued a full refund back to your payment card for this purchase on 7/24/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I’m really sorry for the trouble with...

your recent Groupon purchases.Since you have issue with multiple orders, I have differentiated step by step for our better understanding.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:   On the original screen where you made this purchase, we included a Q&A Board section where...

we've clearly informed that this voucher is for one person. I’ve also emailed you directly from [redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I explained that I in no way ever submitted a request to buy tickets for [redacted] if you hear me. My Groupon stays log in and I get notification for different items but I did not go into my account to purchase a ticket for this event. I have been using groupon for several years and I have never question a purchase that I made. Your reasoning that all sales are final for a item I did not buy is ridiculous. I never viewed the purchase nor did I wait to contact Groupon concerning this issue. I contacted Groupon immediately after receiving the purchase notification via email. This is theft by taking and it seems quite reasonable for you to credit my account then to have me dispute this charge with my financial institution. I am the customer and Groupon is behaving as if I took something from them. I entered my credit card in good faith and I am now feeling like a victim who has been defrauded. I fully expect Groupon to credit me for this charge. Furthermore each time a purchase is made It requires several steps to complete the transaction. I did not enter my account or go through the purchase process but you still refuse to refund my money. I hope Groupon will do the right thing and keep me as a customer or lose my business forever.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.I'm very sorry for the trouble with this Groupon deal and I completely understand that it's frustrating when certain items aren't in stock. We...

are embarrassed by our error and wish there was more we could do to make this right but unfortunately we can't guarantee that certain items will always be in stock when working with various merchants and vendors, and that is why we issued a refund.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted] M Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I was able to review your previous...

contacts with us.  Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.  In this particular case, the voucher was listed as Final Sale at the time of purchase.However, I see that you recently filed a dispute with your financial institution.  Unfortunately, we now have to let that process run its course.  Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards, [redacted] ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

No full refund was offered.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Your reservation for [redacted] Vacation Resort was purchased on January 1st, 2017 and had a...

cancellation deadline of July 20th, 2017 at 1 PM CST.At any point in time between January 1st and July 20th you had the ability to cancel your reservation and receive a full refund by signing in to http://www.groupon.com/mygroupons and clicking the "Cancel Order" link next to your reservation.If you need assistance cancelling an order you can contact Groupon Customer Support by visiting https://www.groupon.com/customer_support. From this page you're able speak with us by email, live chat, or request a call back.Unfortunately, because the dates of your reservation have passed we are unable to issue a refund.Thank you for your understanding.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you for attaching your screenshot...

of the email. I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.I apologize for the long delay.Please let me know if you have any further questions.Thanks,[redacted]ManagerGroupon Customer [redacted]

Hey Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] are sorry for the frustration with this. Originally you contacted us on 12/29/2015 requesting a refund for the Michigan Laser Center in Farmington Hills, MI because you relocated. We suggested the voucher be gifted to a friend or family member but due to your request, we made a one time courtesy which was a $99 credit, issued as Bucks, to your account.We emailed you on 1/7/2016 confirming that we could make that this exception but that this credit would expire in 180 days."To make this right, we’re issuing you $99 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days."I understand that this may have been overlooked and because you are a loyal customer, I'm able to extend the expiration date on your Groupon Bucks by 14 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]I tried to give you a call earlier at [redacted] and unfortunately, I was unable to reach you. I'm sorry for the inconvenience, but we are only authorized to issue a refund to the credit card record that was used for the original purchase. If the card used for the purchase is associated with a closed account, no need to worry! Your bank should automatically reroute the funds to your active account, and it should appear on your bank statement within 10 business days. At this point, your refund was successfully processed on our end. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. Once your bank receives the money, they will attempt to deposit the money into your account. You can contact their claims department to locate this refund. If the bank is unable to get the refund to you, they may refuse the refund and return the money to Groupon. In this rare case, it could take up to 30 days for the money to be returned, depending on your bank. If you do not receive a refund from your bank's claims department within 30 days, please let us know and we'll investigate further.Thank you for your patience and understanding. Regards,[redacted]Getaways ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: To help make up for the...

trouble, I have issued additional $8 in Groupon Bucks to your account. This credit will be available for you to use shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support