Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble with the voucher...

value.I've gone ahead and issued $10 in Groupon Bucks to your account for use towards your next purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, your refund processed successfully on 12/12 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I apologize for any inconvenience,...

and thank you for your patience.  If you need any additional help, please let me know.Thanks again,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hey Bradley,Thank you for reaching out to us again through the Revdex.com.I can assure you: we're not trying to shirk your concerns. We've looked over your issue multiple times, with multiple managers and the latest update from Kelsey R. on Feb. 2 explained the details of your refund and the fact that we provided extra credit to you in your account as an apology.Even still, we want to be available for additional questions.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with George *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and George will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account and I can see...

that your refund has processed successfully on 11/10/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Laguerra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: We are unable to process a refund for the...

purchase made due to the purchase being made by an acquaintance of yours. While we will not be refunding this purchase, if you are unable to contact the purchaser to resolve this matter, we suggest contacting the financial institution that issued this card to discuss further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again. We have also previously removed the card from the purchaser's account.Please let us know if you have any additional questions.Regards,Brette V.ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Currently, our website shows the last date the Groupon is valid for the full promotional value on the Groupon voucher itself, and the date...

the Groupon is considered expired (the date after it is last valid), on the main landing page of your account. I can completely understand how this would cause confusion, and we take this type of feedback seriously. I have passed it on to the relevant teams so that it can be considered for future website development.In the meantime, please refer to your Groupon voucher by clicking "View Voucher" to see the last date your Groupon will be valid for the full promotional value. Keep in mind that the My Groupons page and the "View Details" page will alternatively list the date that the Groupon is expired and no longer redeemable for the promotional value (although still redeemable for the paid value).As requested, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thank you for bringing this to our attention, and my apologies if our previous responses did not full address your questions and concerns. If you have further questions, please let me know.Regards, [redacted] VManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Do not want anything from Groupon just want to have my [redacted] card credited Thanks
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you have already worked with...

a representative and received a refund for your order on 1/8/18. Since you paid for this purchase with both a credit card and Groupon Bucks you will see your return reflected as $35.09 in Groupon Bucks on your account and $224.30 on the original card used. The card refund should appear in 10 business days or less from the date it was issued.If you have any additional questions, please reply to me directly via my email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Initial Business Response /* (1000, 5, 2015/05/06) */
Hi There,
Sorry for any trouble. I have double checked your account, and it appears we have already issued a full refund for the remaining three orders not received. Your refund should appear on your statement as a refund from Groupon,...

Inc.
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.
Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.
I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com (Ticket [redacted]).If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble. I...

understand that you attempted to purchase thrice as your initial attempts got failed which now resulting in 2 vouchers on your Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: 10982784
I am rejecting this response because:
Good evening, I do not agree to this complaint being closed. I am not satisfied with the resolution from this company. They offered me a resolution that they never fulfilled. The reason I did not respond sooner was that I was trying to patiently await the application of the credit Groupon offered. However, they never applied this credit, and I remain dissatsifed. Please reopen this complaint so I may file a rebuttal to their vague and inconclusive response. Thank you, Kayleigh [redacted] 
Sincerely,
Kayleigh [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding the status of the shipment for order number...

[redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I have removed the flags preventing this purchase from taking place and you should be able to make the purchase now. The link to this deal page is here: https://www.groupon.com/deals/gg-playstation-4-500gb-console-call-of-duty-black-...⇄ It is possible, however, because of the item you are purchasing, that we will need to do a manual review before final processing the order is complete so please do not be alarmed if after you make the purchase, the orders is processing. Within 24 hours, the order should be reviewed and approved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've processed a full refund back to...

your credit card. Please allow up to 10 business days for this to reflect in your bank statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...