Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: When there’s a specific aspect of a deal that...

doesn’t meet your expectations, we’ll always do our best to make up for that dissatisfaction. Because this was such a wholly disappointing experience, we're more than happy to issue a full refund instead. In the future though, please reach out to us immediately when there is an issue so we can take care of any concerns and issues immediately. I’ve provided more specific instructions and information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Tyler,Thank you for reaching out to us through the Revdex.com on the refurbished deal on [redacted].We always ensure that we follow strict advertising guidelines and we are extremely transparent about what we advertise on our website. When we receive information like this, we start...

an investigation into the partner business to determine whether a larger action on our part is required. While every negative experience is taken extremely seriously, part of our decision-making process must necessarily take into account the volume of negative feedback that we receive via customer complaints and regular surveys on specific deals.Examining the emails and calls we’ve received so far, customer experience has tended towards the positive, so we weren’t able to justify cancelling the pre-existing contract. However, the information that you’ve given us means that we now have a close eye on this deal, and will be able to take action quickly if we receive any further negative feedback.Customer feedback is integral to our business so please be assured that we are actively looking into a solution for customers who wish to receive these offers. I hope this helps explain some of our thinking.If there's anything further I can help you with, please don't hesitate to get in touch by replying directly to this email.Let me know if there is anything else I can do to help.Kind regards,Alka *CS ManagerGroupon Customer Servicehttps://groupon.zendesk.com/agent/tickets/41697174

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that your refund processed successfully on 11/14 to the card ending in [redacted] It should appear on your statement as a refund from...

Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.To avoid this happening in the future, should you need to return multiple orders please return each order separately with its corresponding Return Authorization documentation. This will help us process your return accurately and in a timely manner.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We will be issuing you a full refund...

to Groupon Bucks.I’ve provided more specific instructions in my direct email to you at the email address associated with your Groupon account, [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I have refunded you to your credit...

card for both orders.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint:  Please send me a photo of the...

wrong item that you've received so that we can assist you further.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth. I also want to see things through to a full resolution. I responded to you a moment ago via email from [redacted]
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I'm sorry to hear about your disappointing experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
To help make up for the trouble, I have issued $200 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] appreciate your feedback concerning the vetting of the merchants we...

list on our site and specifically moving companies. Groupon researches every business prior to featuring them. The criteria we look for varies depending on the type of business, location, and several other factors; unfortunately, not everyone is a good fit.I'm unable to offer further details on Groupon's decision concerning this particular business, but let me assure you the driving force behind this review process to keep customers confident in the purchases they make on Groupon.We encourage our customers to make whatever investigation they deem necessary or appropriate before purchasing any Groupon our site. We include each merchant's website on the deal page to help customers make a decision prior to purchasing.Thank you again for your feedback and understanding. Please let me know if you need anything else and I'll be happy to help.If you have any additional questions, please reply to me in the direct email that I sent to you.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for any inconvenience. For security...

purposes, we are unable to modify or access anyone else's account without their direct consent.I’ve provided more specific instructions in my direct email to you. You should receive this email shortly. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178115, and find that this resolution is satisfactory to me.
Sincerely,
Tasha [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble...

you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Because you had such a poor experience, I've just canceled this order to the original form of payment. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of. Your Groupon voucher was Traded In, and you were able to purchase a new Groupon voucher with this credit.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble. It looks like this has already been taken care of and I can confirm that your refund, $84 for [redacted] Tour for Four People was processed successfully on 09/05/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: To make up for the trouble. I've issued...

$15 in Groupon Bucks to your account. This credit will be available for you to use shortly, and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your refund processed successfully on...

12/26/2016 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.I apologize for the hardship you went through in this purchase and would like you to continue to shop with us. As a token of apology I have issued $5 to your Groupon bucks account. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support