Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You have been refunded in full for your...

luggage and it is still available to purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]Thank you for your assistance in this matter I heard from [redacted] from Groupon who stated that they would be able to refund $129 back to my account that I may use that a future date I am willing to except this I appreciate their offer and their honesty and I thank the Revdex.com for their assistance

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: The duplicate purchase was refunded on 8/25/16,...

and an additional credit of $10 Groupon Bucks is immediately available in your account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]
[redacted]"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: You were issued a refund to your original form of payment for this order on 12/12/17 as a one time exception. There were 6 separate credits issued for a total refund amount of $241.09. It can take up to 10 business days for those credits to post back to your statement and they may not all post on the same day.While we were happy to make this exception for you, please be aware that exceptions of this nature may not be honored moving forward.If you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support"Regarding your rejection: Sorry for any trouble! I can confirm that your refund processed successfully on 12/12/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I see we have issued a total of $33.94 Groupon Bucks to your account pertaining to this order. The credit will automatically apply to your future purchase and expires on 6/9/2018.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Karman KSupervisorManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because I'm still awaiting resolution.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I've issued full refund for both the...

Groupon purchase. Please allow up to 10 business days for this to be reflected on your statement.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the trouble you've...

had with your account. Customer security is our top priority so we have a few methods in play to ensure all transactions are safe and authorized.Unfortunately your account was running into problems due to a credit card dispute earlier this year for the [redacted] Equine Center. I have worked alongside our account specialists so you will no longer run into any issues when attempting to purchase on Groupon.com or our mobile app. I suggest you clear cookies or uninstall/reinstall the app, within 24 hours your account will be back to normal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]Regarding your complaint: I can completely understand the frustration you've felt, and I'm very sorry for the inconvenience. While it is true that we cannot refund orders of this nature, as they are only valid with the merchant on the day and time for which they were purchased, I can see that this merchant might have been forced to cancel appointments due to weather.Again, I apologize for not catching this sooner. I've issued a full refund of $106.10 back to your original form of payment. Please allow up to 10 business days for this refund to fully reflect on your statement.You're a newer customer of ours, and I can only imagine this experienced has not given you a lot of faith in the Groupon experience. While I can't change what's already taken place, I have issued you $20 in Groupon Bucks to your account. This is a small gesture of good faith in the hopes that we might be able to win your business again in the future. For reference, Groupon Bucks apply automatically to any future purchases until the amount is fully used, and the value won't expire for 180 days.If there's anything else I can do for you, please let me know, and I will personally reply to you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My requests were not met. No employee was able to tell me where my package was. I was told that the package had been dropped off at [redacted] but upon rechecking my tracking online and speaking with a [redacted] employee, I was informed that only a label had been created and a package had never been dropped off at [redacted]. Seeing as I needed this item no later than tomorrow (June 7th), I took the liberty of purchasing a similar product elsewhere and will be returning my product to Groupon whenever it arrives to me, if that ever happens. I expect a complete and full refund (including shipping costs) in an EXTREMELY timely fashion, in addition to free return shipping. I will not be doing any further business with Groupon and I can assure you that I will advise friends and family to do the same. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Dr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've reached out to our Merchant...

Support Leadership Team. They've confirmed your deal has ended as of 2/7/17, but to make sure we're not missing anything, someone will be reaching out to you soon (if they haven't already).I’ve provided more specific instructions in my direct email to you (Subject: "Your Revdex.com Ticket #[redacted]", Ticket [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Apologies for the inconvenience caused....

It looks like the Groupon voucher was successfully emailed by the business prior to the event to your mailing address. Hope you had the chance to redeem the Groupon with the business.I’ve provided more specific instructions in my direct email to you. If you have had any trouble in redeeming the vouchers or any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com in ticket [redacted].Regarding your complaint: I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: While your reservation is non-refundable,...

we will be reaching back out to the hotel with the information you provided to see if they will be willing to provide a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]YOU ARE INCORRECT. Did you read the groupon? THIS IS AN EXACT QUOTE FROM THE FASSI GROUPON:Minimum of one punch per day with a purchase of $10 is required to use one $5 punch.What is wrong with you? You can't read? Also, you did NOT email me any direct responses as you said you would.$15.00 purchase required to get $5.00 off. That is NOT 40%.  YOU DID NOT EMAIL ANY DIRECT RESPONSES.  $15.00 x .40, is $6.00, NOT $5.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11022116, and find that this resolution is satisfactory to me.
Sincerely,
Susan [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'm very sorry for any trouble you have had with this purchase. I...

realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in the future. We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf to get this straightened out. Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait any longer for a resolution. I'd be happy to issue a refund in Groupon Bucks or directly to the original method of payment instead. Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the continued frustration. Unfortunately you will need to contact the merchant directly for more information regarding your refund.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. After investigating this matter further, we did not find evidence to...

suggest your account was used in an unauthorized manner as the same mobile device used for the [redacted] Hotel purchase was used previously on your account. As stated under the Fine Print & Details tab on the screen from which this purchase was made, [redacted]hotel-[redacted], "72-hour cancellation notice required prior to check-in or reservation is non-refundable. No-shows will be charged total Groupon rate. No refunds will be processed by Groupon after check-in." When you book through Groupon Getaways, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order becomes nonrefundable once the cancellation deadline passes. This order processed on 12/23/2017 at 12:51 AM (central) with an automatic email sent to the email associated with your account. This email has been confirmed as sent successfully. The cancellation deadline for this order was 12/30/2017 at 03:00 PM since the check in date for the reservation was 01/02/2018 at 03:00 PM. The first contact we received about this order was on 01/01/2018; at that time we were not able to offer a refund on this order without hotel approval since the cancellation deadline had been exceeded. We reached out to the property on your behalf prior to seek refund approval, but weren't able to get approval from the property to cancel/refund your booking as an exception. I understand this may be frustrating however Groupon does not impose the cancellation policies for Groupon Getaways deals. A follow up email relaying this refund denial was provided to you on 01/09/2018 at 03:38 pm. For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your account. Just sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: 11094477
I am rejecting this response because:The 2 hours cancellation policy is not reasonable in my opinion. The status of my order did not indicate that the item was processed and ready for shipment so my request to cancel was within reasonable time considering that the item is still pending.
Sincerely,
Maria [redacted]