Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey [redacted]I'm sorry for the frustration.We want the delivery to go smoothly too.If, for any reason, you run into additional trouble, please let us know after Sept.10th and we can look into things.If you need to contact us further about this issue, please reply to the last email you received from [redacted] We can reach back out to you and discuss further options at that time.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Groupon enabled my other deal so that I would be able to trade it in. I appreciate them doing so. The only other thing that I would like to mention about Groupon is that when I put in an alternate address to have my items shipped to, it displays it as an invalid address in which it is not.  A family member of mine is also having this problem. Is there any way that could be corrected by Groupon? Why does it display that message? Thank you for your time.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for the inconvenience you have...

experienced and appreciate your patience while we investigate this thoroughly.We have reactivated your account using your email address: [redacted]Before accessing your account, be sure to change your password. To prevent unauthorized activity, we recommend using a combination of uppercase and lowercase letters, numbers and symbols. You can change your password using the link below. The link will only work within the next 24 hours: https:[redacted] Once you have changed the password, you can use the new password to access your account from www.groupon.com/login. If you use a computer that is shared with another person or public, please be sure to close the session (log out) once you are done using our site to avoid unauthorized access. My apologies again for the difficulties. If you need further assistance, please feel free to let me knowThank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Pam,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Unless the Groupon was purchased under a...

different name, it appears that you did not purchase the Groupon. I have searched our Groupon list for this account and your name does not appear. I'm sorry for any confusion. In order to look further into this issue, request you to please provide us with a copy of your bank charge statement so that we can identify the purchase. Also, if possible, plz provide us with the groupon deal page from where you had made the purchase. When purchasing a Groupon, it is important to know that the order has not gone through until you receive the message "Your Groupon Order Has Been Placed - That's Wonderful!" with a green check mark. You will also be able to see the Groupon processing in your account right away by signing in at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera V.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund Or Exchange IssuesUnfortunately, this Groupon is considered final sale after 3 days from the date of purchase so we won't be able to issue a refund. However, the offer to trade this in for Groupon bucks to be used for something else still stands.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Supportwhy here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the frustration...

with this purchase. Unfortunately, we are unable to assist beyond resending confirmation emails as this deal is handled exclusively by the merchant, as stated in the fine print. We do understand the problems you've encountered attempting to reach out to the merchant so a full refund has been issued back to the original method of payment for this order.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Mr[redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order number: [redacted];I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have refunded this order.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] via ticket: [redacted]Regarding your complaint:  I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email to the email address associated with your Groupon account from [redacted]@groupon.com via Ticket...

#[redacted]
Regarding your complaint: In the Fine Print section on the deal page, we included all conditions of the deal that customers should know before making your purchase. In this case, the restriction in question is: "New customers only. Limit 1 per person, may buy 2 additional as gifts". With this restriction, customers understand that they are able to redeem one voucher with the business and any additional purchases can be given as gifts to be honored with the same business for a different customer.I've reviewed your order, and I while we aren't able to offer a refund in this situation, I'd like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you'd like to proceed with the Trade-In or you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I’ve reviewed your request for a refund, but unfortunately, this Groupon is...

non-refundable.It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalf. We see that we did reach out to you on 11/30/17 to assist you but did not receive a response. We are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended. We ask that if you still need assistance, please respond to this e-mail and we will be happy to assist you further.I hope this helps clear up any confusion.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already worked with...

our team and a refund was processed on 11/28/17 back to your card ending in [redacted] for the $36 charged. I can take up to 10 business days for the refund to appear on your statement.If you have any additional questions, please reply to me in my direct email (Ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Groupon has been giving me the runaround from the beginning...I am simply requesting a refund...this was a 100% unauthorized purchase...I have also read many reviews about Groupon since this has happened and it seems to be a fairly common issue with this company....If they will not give me a refund then at least give me money to spend on anything I find on Groupon...not just a "local deal"..

Revdex.com:
I have reviewed the response and action made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]