Groupon, Inc.

Complaint: [redacted]
 
I am rejecting this response because: I have stated this a million times. The [redacted] owner said she would refund my money but they have not been paid and they don't have the funds. I have sent this message to Luke numerous times. It is not safe for kids all under 8 to run around in the dark. And the owner agrees. If you would call me you would understand what is going on. But it seems hiding behind a keyboard is the best representation of your company.. my number is [redacted] (Again)
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted].Regarding your complaint: My apologies for all the trouble you have...

experienced.  We're always working to make sure every experience with Groupon is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To make this right, we’re issuing you $25 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies for all the trouble you have...

experienced.  We're always working to make sure every experience with Groupon is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. As already stated, we were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted]-salon-day-spa. If you are able to cancel the dispute I can issue the manual refund, if not then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'd love to reach out to the business on your behalf to seek an...

update on your order status. Often it's helpful for the business to contact you directly to resolve any issue - would you mind sending me the best phone number to reach you? Additionally, it will help us find a speedy resolution if you can provide us with the information requested below. Of course, we realize you may not have all this information, but that's okay! Just provide as much as you're able to and we'll take it from there. • The date you followed the original redemption instructions, listed on your voucher, to place the order on the third party site • Any order number provided by the business (usually given in a confirmation email directly from the business) • The business's email address or phone number you contacted and date of contact • Your shipping address provided to the merchant's site and the name used on your order with them Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolution. I'd be happy to issue a refund in Groupon Bucks to your account instead for both remaining orders. Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Contact Name and Title: manager
Contact Phone: [redacted]
Contact Email: [email protected]
I'm sorry for the confusion and frustration associated with this purchase. I've reviewed your correspondence with our Getaways Support team, and they were correct. As Gabriel explained, this offer...

was correctly set up to charge purchases in U.S. dollars. This is stated in the Fine Print on the original deal page where this was booked, www.groupon.com/hotels/barrie-on-ca/holiday-inn, "The actual booking amount will be charged in USD."
Groupon Getaways deals that require you to select your dates at checkout will charge in American currency. If you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.
We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.
I can see that we issued you $15 in Groupon Bucks for the confusion, but we won't be able to take any further action or charge you in CAD for these instead.

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

**
ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize for the delay in shipping on...

the tablet that you ordered.  I know that this can be frustrating, especially if it was ordered as a gift for the holidays and was not received in time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] For reference, the ticket number is [redacted]Regarding your...

complaint: I double-checked, and this refund has been received by the bank that issued the card ending in [redacted]I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN [redacted]• Last Four Digits of Card: [redacted]• Purchase Date: 9/4/16• Refund Amount: $54.00• Refund Date: 9/4/16• Issuer of Refund (Groupon, Inc.)To ease any frustration, we’re issuing you $5 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hi Matthew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley...

*Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we're unable to convert Groupon Bucks...

back to a Paypal account. If you don't want to use the Groupon Bucks in your account from the previously traded in deal, please add a credit card to your account so we can credit that card.I’ve provided more specific instructions in my direct email to you. Please confirm with me through there the last 4 digits of the card you'd like credited after it's been added to your account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"Sorry for the confusion. It appears you received a promotional offer linked to a [redacted] account that was associated with an email used in violation of our Terms of Use. I see that you attempted to purchase the [redacted] Laser Maze on that account when it was reactivated using Groupon Bucks issued for the code. It seems this occurred after you successfully purchased and then cancelled the deal on your other account.Unfortunately, the account where the Bucks were applied was reactivated in error and has since been deactivated. Due to the circumstances surrounding the original closure of this account we cannot issue Groupon Bucks related to this account to another account you own."Regarding your complaint: I absolutely understand your frustration and apologize for the inconvenience. However, our records indicate that several accounts have been created under your name, which is a violation of our Terms of Use. Therefore, we have deactivated your extra accounts.We will allow you to keep one account (the one associated with [redacted]@gmail.com and has record of you using your personal billing), but please note that there is a limit of one account per person. Additional violations of our Terms may result in your account being permanently terminated. Please note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We've already issued a full refund for the order in the form of Groupon Bucks. This credit will be...

available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the confusion on using...

this Glive deal. I have received your screenshots from your mobile app. Can you please confirm if your are able to swipe to the second ticket and still find the same seat number on your second ticket. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order number [redacted] ;I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Holding on to your Groupon promotion.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific information...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]  Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize for the frustrating experience while attempting to purchase this Groupon.We were notified by your financial institution that a dispute had been issued against a purchase you had made—specifically, your Groupon for [redacted] Cruises and Events. Please note that our customer support department is here to assist you in the event you have trouble with one of your Groupons, but we cannot assist you if we are not notified. This may also be accredited as to why you are having issues making recent purchases.Moving forward, we encourage you to reach out to Groupon for any issues you may have. You can reach us atwww.groupon.com/support.I have worked with our Account Specialists, and you should now be able to make purchases. Please keep in mind, however, that any further disputes of this nature may result in the permanent deactivation of your account.In regards to your recent chat experience, I will be sure to share your feedback with our internal teams and address it directly.Again, if you have any additional questions, please reply directly to this email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your complaint: While we are very sorry for any previous issues with your orders going through, this issue has been resolved. I have confirmed that there are no flags on your account that will prevent future purchases from going through.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I see that you contacted our...

Groupon.com in the US and Canada customer support. Since the charges in question are from Groupon.ca I request you to contact our CA customer support by phone [redacted] or email [redacted] they will be able to sort this our for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the reply sent by my colleague [redacted] on January 31.  Regarding your complaint: as stated by [redacted], we have apologized for any trouble with this order, sent all certifications for the products requested, and offered $70 in Groupon Bucks for the inconvenience of not receiving the gift box.As stated in ticket [redacted]"I see that we sent the correct certificate to you in the email on: Dec 21st, 2016. Please use that certificate.The deal page states the Total carat weight: 1.06 CTTW, which includes the middle diamond and the 2 smaller ones to the side.I also understand that you have not got one of the gift boxes. I cannot provide you an additional box but I can offer you Groupon credit of $70.00. These Groupon Bucks are available for immediate use in your Groupon account.Let me know, if you accept this, so that I could go ahead and add the Groupon bucks to your account."While you did not reply to that thread, I will issue the $70 in Groupon Bucks today.  Groupon Bucks automatically apply toward your future orders until the full value is spent, and any unused portion of this amount will expire within 180 days.Please note:While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Re complaint #[redacted]   Dear Sir or Madam,   Were you able to add my rejected message to my file for the business to view? I apologize by not adding it to my “reject response” as I sent it without entering my response. As per below, my ‘reject response’ to the business is as follows:   Hello [redacted]   This is the piece that I do not understand. You advertise a Groupon savings of $14, correct? The Groupon value of $30 IS IN CANADIAN FUNDS even though you did not put a ‘C’ in front of the amount. I called the restaurant and they confirmed this. So how can someone be saving $14 as your advertisement claims?   How about we forget that I paid in Canadian funds. Let’s just say I paid the $16 in US funds (rather than the equivalent of $21.78CAD), my voucher is worth $30 CANADIAN. So basically you’re saying that the difference between $30CAD and $16US = $14US? Sorry, that does not make sense. That $30 CAD = approximately $22.50US. $22.50US - $16US = $6.50US…..that is definitely not even close to the $14US that you advertise.   I really cannot make this any clearer. This issue with your advertising is that you’re charging a US dollar amount for a voucher that is worth an amount in Canadian dollars (even though you don’t mention it with the “C”) and then you claim a savings of $14US. Your offer is misleading and is falsely advertised.
Sincerely,
[redacted]