Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have verified that the refund has been processed.
Sincerely,
[redacted]

Complaint: [redacted]They never tires to replace my item which was a ladies bracelet not a men's bracelet  and within 1 day they tired to sell me the same cracker for 30 more. It was a complete  deception.  Groupon is just a rip off 
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Verifying if a vendor has a license to operate should be thoroughly checked before adding a business to a Groupon deal. If I offered a deal for [redacted] Experience through a Lens" and show you a picture of San Francisco and charge $50 dollars people wouldn't be very happy. The issue here is not whether "every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered." I had work completed on an item (me) from an unlicensed vendor who also had an arrest record and a [redacted] case from this business. How am I supposed to know to "please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase," when an unlicensed vendor was only revealed after a [redacted] and consequently his arrest. This had nothing to do with "every deal is unique, fun, and a great value." The diffusion of and lack of responsibility from Groupon is truly jaw-dropping, I have been informed a second time that because I used a voucher, we are unable to reach a comprise. Please apologize for providing an unlicensed vendor, not thoroughly checking a vendor before selling a service, and Groupon's lack of taking responsibility for failing to meet moral business practices. It's nice to know that if I were assaulted [redacted] I can rely on Groupon to not refund my coupon because I used it, thank you for selling me a massage experience with a side of [redacted] and I guess I should leave a tip since the [redacted] was an extra service.Best,My wallet

Hello Ashley,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: You've sent us tracking associated with the orderI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support

Complaint: [redacted]I am rejecting this response because: I understand Groupon has a policy they do not issue a refund after 3 days from purchase. Groupon, however, I believe misrepresented their product due to misprinting. I would have never purchased the product in the first place because it was unusable to me BASED on the misprint. In addition, I did more than what a reasonable, prudent person would do to contact Groupon and the merchant immediately when I found out the product was misprinted; within the 3 day period. I  have spent over 30 days and countless hours trying to resolve this issue directly with your company. I've been willing to compromise and accept a credit rather than a refund so I could buy more products from Groupon. Unfortunately, instead, I have been put off onto the merchant, as if it was their mistake (and I verified it was not/they have since emailed Groupon), referred by customer service to 'the fine print' and told I purchased something with different dates than the dates on the product I actually purchased (truly either you have service people acting in bad faith or they are not being careful), and now that it is clear I purchased something with the wrong dates printed I am being referred to the "3 day policy" in yet another attempt to avoid responsibility.  Sometimes people make mistakes at companies. It happens. Now your company has made several in an effort to avoid taking responsible for one small one. But hey... So you misprinted something. Just be more careful. Talk to your web person. Fix it. Talk to customer service. Tell them they need to take an extra minute to figure out what the person purchased before referring them to the wrong fine print or it really comes across shady. Credit my account. And then lets move on.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence regarding your complaint concerning the accidental purchase of the [redacted] on January 28th. I responded to you a moment...

ago via email from [redacted]@groupon.com.I am terribly sorry for this frustrating experience. Unfortunately, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you would not like to attend or cannot attend. It appears that the supervisor that you spoke with on Jan 29, 2016 issued $65.75 in the form of Groupon Bucks to your Groupon account to help make up for the frustrating experience since we are unable to issue a full refund of this purchase for you in this instance.I’ve provided more specific instructions and more information regarding this issue in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm very sorry for the inconvenience. I've found this...

purchase, but it's not in the account associated with the email address you provided. This purchase is in your account associated with [redacted]@yahoo.com.Your refund was successfully processed on our end. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. It should appear on your statement as a refund from Groupon, Inc. by now.  If it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there, via ticket [redacted].Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: no resolution option has been given besides a contact request sent to another customer service team. No resolution option given, so I cannot accept nor be satisfied as none of my concerns have been addressed nor have they offered anything thus far.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We're unable to locate the order using the email id "[redacted]@gmail.com." We need some more information in...

order to locate the order.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,
[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The voucher did not say this. I find it convient for Groupon to state it did.  And the [redacted] Club employee should have stated the expiration date when I asked if there was one. Will Groupon go broke not refunding me my $25 for free chicken and pastry dish? Groupon, you are not doing the right think for the customer. I want a supervisor. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:Thank you so much for your patience. I just...

want to let you know that we haven't forgotten about this issue! Our specialty team is still working hard to find a resolution and will be in touch again soon with more details.In the meantime, if you need anything else, please do not hesitate to let me knowI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Catherine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about the defective fitness tracker....

 I apologize for the trouble and confusion you encountered when you reached out through our chat feature.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]P.S. - The reference to the $99 fee to cancel my account can be found in the recording of the conversation at the 800 # that I provided in my original complaint.  The representative told me that the conversation was being recorded.  Check there - - it's an interesting conversation!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I want Groupon to get a VERY POOR review from me for future shoppers. I had to argue with three different people to get a refund for a purchase from a salon that was closed and padlocked. I would NEVER use Groupon again. Very poor service and each person tried to give me the runaround and say it was after my 3 day period and they dont give refunds etc.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about the defective product. I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand you’ve selected the wrong...

option when purchasing this Groupon.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ as a one time exception, I can offer you our Trade In option. You can exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support