Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: My sole complaint is that you charged my card without my permission.  The instyler got rejected from my bank the first time then you went & tried again the following day without my permission. Thats my complaint. I didnt order it that day I didnt give you permission that day. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: No problem. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].It looks like this has already been taken care of; I see that you were...

able to exchange your voucher for Groupon Bucks, on 05/04/2017, through our Trade In Program. If you need any additional help, please let me know.Regards,[redacted] Manager Groupon Customer Support

Hello [redacted]I've reviewed your response to your Revdex.com complaint and we remain unable to issue a refund for your 3/27 reservation at [redacted] Highlands Lodge.As previously stated, your reservation was non-refundable at the time of your purchase. The Fine Print on the deal page stated the cancellation policy of your reservation. The calendar on which you selected your check-in and check-out dates displayed that your reservation would be non-refundable upon purchase. You were informed your reservation would be non-refundable before you completed your purchase. By completing your purchase, you agreed to these terms.As previously stated, purchase confirmations are sent to the email address you provide for your Groupon account. As previously stated, it is your responsibility to provide accurate contact information to receive transaction emails from Groupon. As previoulsy stated, you did not provide accurate contact information when you created your Groupon account. You created your Groupon account with a typo, [redacted]."As previously stated, your purchase confirmation email was generated normally and sent to the address you provided, [redacted]." If you did not receive your purchase confirmation email, the cause is that you did not provide accurate contact information when you created your Groupon account. This does not negate the cancellation policy you agreed to when you completed your purchase.For these listed reasons, you are not eligible to receive a refund for your reservation. We are not able to assist any further with your particular request and we consider the matter resolved.Thank you again for your understanding.[redacted]Getaways ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I've just issued you a full refund of $29...

and removed the Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm very sorry for the...

trouble you had attempting to redeem your voucher. Unfortunately, after 3 days from purchase, we only issue refunds if there is an unresolvable issue with the business. As we mentioned previously, we would be more than happy to reach out to the business on your behalf to help you redeem your Groupon. Of course if you'd prefer not to use your voucher any longer, we can offer a Trade- In so that you can exchange this voucher for another.Again, we apologize for any inconvenience this has cause, and we regret that we're unable to compensate customers for their time.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  In ticket [redacted] on 7/28, a full...

refund was issued to the card ending in [redacted]  Please allow up to 10 business days for this refund to reflect on your statement.  If you can please provide a photo of the item you received, I'd be happy to escalate this to your Groupon Goods team to look into further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I'm really sorry for the trouble. As our representatives from our Customer Support Team have explained, we not able to issue a refund for your expired voucher.
The purchase value of your Groupon never expires, which means you can still use these expired vouchers with the business.
Thanks for your understanding.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm so sorry for the trouble you've...

experienced with this Groupon. Unfortunantly after 3 days of purchase all Groupons are final sale.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have tested your code and can...

confirm it is working correctly. Please check the email from [redacted] with detailed instructions on how to redeem your Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We received notice from [redacted] that...

this transaction has been disputed. We have to allow this process to complete.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please reference Ticket: [redacted]Regarding your complaint,...

I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer Support”

Complaint: 11016755
I am rejecting this response because: personally unsubscribing me doesn't correct the harassment, just ceases it.
Sincerely,
Gatlin [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I understand that groupon is using the premise that my "trade in bucks" were used but the only reason I used these is because it was clear from groupon that I only had 24 hrs to use this and would lose the value that would revert back to my original groupon for the business that refused to honor the amount paid as stated on the groupon and website. I even had to add another $60 to use my "trade in bucks" to settle on purchasing a different groupon. I still have this groupon unused and would be happy to return it for a full refund.At the end of the day this complaint is based on principle as I attempted to honor my end of the purchase and use the original amount paid for the expired groupon at the business as stated in the purchase from groupon and the website. The business did not honor this and I had to pay $70 I did not anticipate spending because of this. Then I contacted groupon whose first several responses was essentially "too bad, there's nothing we can do." Then finally I asked this to be escalated and after several emails, attempts from groupon to the business, they finally agree to give me the money I spent on the groupon as "trade-in bucks" only finding out I have only 24hrs to use them or they expire. This process after initially contacting groupon took over a month, numerous emails, jumping through hoops, etc to even get semblance of a response. I have emails backing all of the correspondence and was stonewalled when I asked to speak with someone from the US office. This is not OK!!! Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]