Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I checked your account, and it appears...

that your billing address is currently listed as the same address that was used for shipping for these orders. This address is one of two shipping addresses listed on your account. To help prevent this from populating as your shipping address in the future, I've removed both shipping addresses currently listed. In addition, I would suggest updating the billing address on your Groupon account. In the even that the incorrect shipping address is listed for an order in the future, please note that you'll have the option to review and update your shipping address on the checkout page before completing your order.I’ve provided more specific informationin my direct email to you. Please note that this email will be sent to the email address associated with your Groupon account; [redacted] rather than the email address specified via the Revdex.com complaint; [redacted] . If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’m sorry for the trouble you’re...

having with this purchase! According to the tracking information the item was left with someone on 8/14/17 by [redacted].This Groupon Stores item is sold by a third-party merchant. In the case of any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.I see that you last contacted the merchant on August 28th at which time they advised they would work with the courier. Since this item is sold by Olight Stores you must work with them regarding the status of the delivery.If you have any additional questions, please reply to me in the email you received a moment ago (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Company has still yet to address the weeks of lying about calling Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for any trouble this has...

caused. I've just issued you a full refund back to your payment card for $29. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey David,Thank you for reaching out to us again through the Revdex.com.I've notified Marc of your issue and I assure you: your case is being looked into further.Any other responses that you've received in the past have been honest indications of internal steps taken toward a resolution.Thank you for your patience.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your complaint: I'm very sorry for the trouble this situation has caused. It is the responsibility of the merchant to honor this voucher, but it sounds like it's clear that you've had continued frustration and trouble when dealing with them.I've made any exception to our policy and issued a refund to your original form of payment for this voucher. Please allow up to to 10 business days for this credit to fully reflect.Regarding the transaction fee for the merchant's bounced check: while I cannot refund any funds that Groupon did not directly charge, I understand that this is unprofessional. To help make up for this inconvenience, I've issued you $20 in Groupon Bucks to your account. Groupon Bucks automatically apply to any future purchases, and this amount will not expire for 180 days.Again, I'm sorry for this frustrating situation, and please let me know if I can help further.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.We're really sorry for the inconvenience caused on not receiving...

response for your replies.Regarding Cedar Point purchase:I've reviewed your previous contacts and information regarding this three "Single-Day Admission for One Through 09/04/17" vouchers purchased on 08/01/2017.Trade-in is eligible only for eligible Groupon local deals to exchange for Groupon bucks; not for Groupon Live or Goods purchases.Regarding $29 charge on 08/26 :I've found this purchase attempt, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with [redacted]@icloud.com.Sorry for any confusion this has caused. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We have refunded you.I’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Kevin,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Bethany and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Bethany will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm going to loop in a Getaways specialist to...

review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The company never truly resolved the issue that they caused. I had to print a packing slip and make a trip to the post office to return the item that they sent me incorrect, just to get my money back for the original item I ordered and never received. Groupon has clearly shown that they do not value their customers and I refuse to accept the poor attempt they made to resolve a problem they caused. I do not need any further messages from Groupon to attempt to resolve my issue. However, I am not going to be able to click that I accept their response. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again...

offer apologies for the difficulty you experienced with purchases made on your account without your permission.I can confirm that your refund processed successfully on 12/10/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. As it has been more than 10 business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,
[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I have provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards, [redacted]
 Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I've just issued you a full refund of...

$18.75 and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I'm really sorry for any trouble this has caused. I've just issued...

you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Please let me know if there is anything else I can do for you. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize that your Groupon Stores order...

from Wristwatchery was not entirely as described in the deal, and hope that the seller is able to rectify the situation.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support