Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. In ticket [redacted], [redacted] stated:"Regarding your complaint: I am so sorry for the experience you've had. We'd be happy to assist, but we need you to confirm some information first regarding the Hydrafacial service provided. Can you please clarify what steps from this site: http://cosmedlaserspa.com/services/hydrofacial.htm you were provided? Can you please let me know what steps you were refused? Could you also please confirm that you were refused those steps because you were a Groupon customer?"In subsequent follow-ups, [redacted] stated:"Thank you so much for the additional information, and I'm so sorry for any inconvenience. In this case, our only option would be to have our Scheduling Team reach out to the merchant to investigate the situation and help you redeem your Groupon for the full Hydrafacial process, as there are no limitations listed on the deal page or fine print that would suggest that you should receive a limited process."and:"I completely understand you feeling that way, and again, I'm very sorry for the inconvenience. Unfortunately, since this Groupon is outside of our 3 day cancellation window and has been redeemed, our only option at this point is to have our Scheduling Team reach out to the merchant directly and investigate. Please let me know if you'd like to move forward and I'd be happy to have them reach out and find out what's going on."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I want to resolve this for you as soon as possible, so I'll need...

some more information to get to the bottom of this. For security reasons, would you please provide the following details regarding the last orders made or attempted on your account: • The name on the card that was attempted • The type of card ([redacted] etc.) • The last 4 digits of the card • The expiration date on card • The date of the last made or attempted charge(s) • The billing address associated with the card attempted With this information, we can look into the issue and find a speedy solution. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:After receiving the message from Revdex.com, Groupon reached out directly to me via email (see below copy/pasted conversation). I responded with the subsequent message. I am rejecting the response for the following reasons: - A refund was not provided to my credit card- The store credit they offered was only $30, less than half of the amount of the requested refund. I have not received any additional communication from the business. I want to continue to be a Groupon customer, but I am very frustrated by this experience. This issue can be resolved by refunding $75 to my [redacted] credit card used to make the purchase. Correspondence via email: MESSAGE FROM GROUPON TO MY PERSONAL EMAIL: [redacted]My name is [redacted] and I am a manager at Groupon. I have reviewed your correspondence with our representative and I apologize for any confusion.Your order was refunded to Groupon Bucks on 02/01/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!Regards,[redacted]ManagerGroupon Customer Support [redacted]
[redacted]I definitely didn't get an email from you regarding this return in either my regular mailbox or my spam folder. As I mentioned in my note to Revdex.com, I searched both places looking for that email. I waited 24 hours to see if it appeared. It never did. Also, I just saw the "bucks" in my account, which are only $30. The refund amount should have $75, not $30. Also, this is not a refund.... this is a store credit, which I wasn't prompted to use when I bought a $386.39 getaway yesterday. How do you plan to refund the $75 to my credit card? Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Please refer to ticket number: [redacted]I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.  Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund or exchange issuesWe unfortunately...

cannot issue a refund on this Groupon as we are outside the 3 day refund window. However, we can reach out on your behalf if you still want to use it.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’m sorry for the trouble while trying...

to redeem your voucher. I double checked and it appears that you were already provided with the refund on 07/13/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: When we discover a lack of...

inventory, we work with our vendors to try to make up for the shortage and ship your item as promised. We're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this time. To make up for the trouble, we've issued a $50 Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My complaint is related to Groupon's terrible customer service.  Throughout this process, they have been of absolutely no assistance.  The last email from them, and I don't know why they insist on contacting my privately when the Revdex.com offers a perfectly viable means of communication between parties, stated that they were finally able to ascertain that the treadmill was delivered.I know the treadmill was delivered, the question is why did it take them a month from the time I ordered, and two weeks from the time it was delivered to finally be able to tell me anything about fulfillment of the order and why does my account still show the treadmill is preparing to ship and why does it give me a UPS Freight tracking number that turned out to be a tracking number for Old Dominion Trucking?It's the absurdity, lack of concern and delayed responses that are so frustrating.  In the private emails they've been sending, they said they've given me a $25 Groupon credit but considering my reluctance to ever use them again, I don't consider that to be an acceptable resolution.  I'd consider a partial refund to be a good faith gesture for wasting so much of my time and the only response that I will agree to accept to close this matter favorably.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] that was sent to you by email on Tuesday, October 3, 2017. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Thanks for using Groupon. Please let me know if there is anything else I can do for you."Regarding your complaint: You were issued a full refund back to your original form of payment on 10/03/17, which in this case was Groupon Bucks. These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Pick deals) until they run out. You can see your available balance by signing into your account at https://www.groupon.com/mygroupons.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: it looks like the order in question was...

credited back to your Groupon Bucks account (without return) on 10/7/2017. Given you're a great customer with us though, we've also put an additional $10 into your Groupon Bucks account as a gesture of goodwill (which is available for the next 180 days). You can check your Groupon Bucks balance through groupon.com/mybucks.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:For your concern with Groupon Getaways. I'm...

sending your information along to a customer support representative on our Getaways team, they will be in touch soon.For the concern with your goods purchase, I wasn't able to tell from your email which Groupon you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I've reviewed your request, but will not be able to issue a trade in because your vouchers are expired.However, you can still use your voucher for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, your Groupon will be worth $15 after expiration toward the products or services originally offered in the deal. To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Our Groupon Promise protects customers who purchase and redeem a Groupon that results in a poor experience. We don't want you to ever feel hesitant about using a Groupon, so we created the Groupon Promise to provide support if your experience is unsatisfactory. It doesn't happen frequently, but we're there in case it does!However, the Groupon Promise does not cover cases where a Groupon is not used with no fault to the business. We understand that sometimes extreme circumstances arise due to emergencies, and we will work with you to find a resolution. But if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it instead.You can read more about the Groupon Promise here: http://www.groupon.com/groupon-promiseI hope this helps to further clarify things. If you have any other questions about your purchases or if I can help with anything else, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired or expiring Groupons. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. Vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.If you have previously received Groupon credit for unused vouchers, either the merchant was confirmed not honoring/ closed or we have made an exception and issued credit as a courtesy. All the businesses we feature understand that the purchase value of your Groupon never expires. With that said, the voucher will still hold the paid value after expiration. All you need to do is follow the redemption instructions to redeem your voucher.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your refund request for order numbers [redacted]...

[redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Sorry for any trouble. It appears that you have made the...

purchase using mobile app. Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. Unfortunately, this Groupon is final sale, so I am not able to issue a refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself. Thanks so much for your understanding. Regards, [redacted]ManagerGroupon Customer Support

Hi Akm,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'll be looking into your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,Jamie ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support