Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:We have processed a full refund for your...

[redacted] Photography voucher as of 7/3/17. I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: This statement is not true.  I have not talked to her since the complaint was filed.  I have not been told what the consumer was told not was I given any money.  This is a circle of lies to try to get this to go away.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for the trouble with your...

purchase. I'm happy to help, but I wasn't able to tell from your email which Groupon you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you.  .If you have any additional questions, please respond to my direct email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:We have processed a full refund for your...

[redacted] voucher as of 6/19/17. I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We would need the email address...

associated with the Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I know the reason that you do not want to offer me the exchange is because a promo code was used, to his was an error on your companies behalf, not on my behalf. You sent the wrong item! I have no problem returning the set I received, but I do want the set I ordered without having to wait for the refund to order them! This is horrible customer service on Groupons behalf and I will make sure to let everyone I know, know how terrible you all have been. 3 weeks and still no call from a supervisor that speaks volumes about this company. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: First off, my apologies for the trouble...

that you experienced with this deal, as this is never the experience that we want our customers to have.It looks like we've processed a refund to Groupon Bucks for this deal in the amount of $22. These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Picks deals) until they run out. You can see your available balance by signing into your account at https://www.groupon.com/mygroupons.The amount that you were credited is the amount that was paid for the voucher. We are unable to refund or credit an amount that is in addition to the amount actually paid for the deal at the time of purchase. The original purchase was dated 10/02/17 and paid through [redacted] in the amount of $22.I hope that helps to clarify things. If you have any additional questions, please reply to me through the direct correspondence from [redacted]@groupon.com.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I have not received any messages from [redacted] . What is the email you are using?
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/15) */
Contact Name and Title:[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for...

the trouble.
It looks like this issue was resolved via email on 8/25/15. Based on your reply to that email, it seems like you may be expecting the return labels to be mailed to you. I do want to clarify that the return labels were actually attached to the email that was sent to you on 8/25, so you'll need to download and print those pre-paid return labels and then follow the instructions for affixing them to the package.
If you have any further questions, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the above mentioned email from[redacted]. I did receive an email with the shipping labels and returned the package as instructed. I have yet to receive my refund and it has been close to 3 weeks.
Final Business Response /* (4000, 17, 2015/10/02) */
Contact Name and Title: Groupon
Hi,
A full refund has been processed on 28th September for $355.66.
I hope this helps.
Regards,
Groupon
Final Consumer Response /* (2000, 19, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello Jessica,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Christy *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already worked with our...

[redacted] staff and had your issue resolved. $90 in Groupon Bucks were issued to your account on 12/26/17 as an exception.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted]. on March 13th.In ticket [redacted] stated:"I understand you said that they were originally supposed to be open on Sundays and Mondays. Looking at the merchant's website, it does appear they are closed these days. Additionall, I have reviewed the deal and no edits appear to have been made to this deal copy."While you state that the merchant has changed their hours of operation on their site, the Groupon feature was never dependent on a specific day of the week or time of day, so this would not change the terms of our refund policy. As the Groupon will still be honored by the merchant during the hours of operation they currently list on their website, this is not a case of false advertising.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: If you wouldn't mind replying to the email...

I've sent I'd be happy to look into this for you immediately.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Sorry for any confusion!It looks like your issue has already been taken care of, but if you need any additional help, please let me know.Your order was refunded to Groupon Bucks on 1/28/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I hope this clears everything up! If you have any other questions, please let me know. Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11151675
I WILL NOT SEND ANYONE A COPY OF MY BANK STATEMENT!! YOU HAVE ALREADY STOLE MONEY FROM ME USING MY DEBIT CARD, DO YOU THINK I AM STUPID ENOUGH TO ALLOW YOU MY BANK ACCOUNT NUMBERS SO YOU CAN STEAL EVERYTHING I HAVE?? YOU PEOPLE ARE DAMN JOKE.
I am rejecting this response because:
Sincerely,
Pamela [redacted]

Complaint: [redacted]
I am rejecting this response because: Groupon has always passed the buck and nobody has taken responsibility for any of their actions. I want other consumers to know that Groupon as a company are liars and cheats. They will steal your money, not get back to you and pass the buck.Groupon is a despicable company to do business with.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble. It appears that you were refunded for this purchase on 7/16/15. Should you need any further assistance, please reply to[redacted] last email.
Thank you for your patience and understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [email protected]
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I'm sorry for the confusion! I...

double-checked, and your Groupon processed successfully with a discount of $5 applied, so you were only charged a total of $15. You purchased this deal twice but this code was only good towards a single Local deal so it won't apply to the second purchase.
If you sign into your account at www.groupon.com/mygroupons, you'll see a list of all your purchases, including this one. Next to each, there's a link that says "View order details." You can click that to see any Groupon Bucks or discounts that were applied, what card you used for your purchase, how much that card was charged, and the full purchase price of the Groupon.
I hope this clears everything up! Let me know if you have any further questions.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Please keep in mind that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question. Please let me know if you need assistance with anything else.Thank you,[redacted] S.ManagerGroupon Customer Support"Regarding your complaint: As [redacted] stated, we cannot issue any kind of refund or alter an order in any way once a dispute has been filed. However, as the order for the keratin treatment was traded-in, and subsequently those funds were used for [redacted], I believe I can help. I have issued a refund for the [redacted] Groupon. Because this was made using Groupon Bucks, that is the only way I can refund you, rather than to your Paypal account. I have issued $84 in Groupon Bucks to your account for the [redacted] Groupon, and it is immediately available for your use, and does not expire.I hope you find this last resolution as satisfactory. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support