Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm so sorry for the trouble you've had redeeming your Groupon with...

[redacted].On the original screen where you made this purchase, http://www.groupon.com/deals/my-gadget-geeks, we included a description of the terms of the deal and a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.I've double-checked your account and see that you purchased the option for Glass-Only Replacement for an iPad 1,2,3 and 4. In this case, the fine print restriction in question is: "Valid only for option purchased." The original Fine Print and terms always apply—even after the Groupon expires. Since this deal stated it was valid for glass replacement for an iPad 1,2,3 and 4., after the promotional value expires you'll still be able to redeem your Groupon for glass replacement for an iPad 1,2,3 and 4 and apply what you paid toward the purchase. Unfortunately, this deal is not valid for repairs on iPad Minis.The business is only obligated to honor the expired Groupon for the original offer. Always be sure to double-check the Fine Print on your voucher before using it.I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).If you have any additional questions, please reply to me on the direct email I sent, via ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understandingRegards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Return/Refund requestI wasn't able to locate...

your purchase with the information provided. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: If the shipping information for an...

order contains an old address, this may be because your billing address is out of date. We recommend double-checking the billing information for your credit card by clicking the "Credit Cards" link in your "My Account" page. From there, you can update any invalid or outdated information. For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at http://www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see “Edit order” on the left-hand side of the page, just click that link to edit or cancel (this includes editing an address). Since you reached out to us directly and the address was not updated or removed from the account, I have gone ahead issued you a full refund for the 1 order sent to the old address. Please allow 1-10 business days for this to be reflected on your statement. I have also removed the old address, [redacted] Crystal City, Missouri, United States 63019, from your account history so that it will not be defaulted to again. If you need assistance in the future and wish to speak with someone, please visit https://www.groupon.com/customer_support, where you can schedule a callback from our support team. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I feel that the way that website is designed makes it very difficult for a normal and prudent person to understand and is not  clear.  When I see something stating for me to update my credit card, it would indicate to me that there is something wrong with my credit card, I immediately attempted to correct it and learning that it was fine.  I realize that I can  return the unwanted five pairs of boots which  creates a definite inconvenience going back and forth to the post office to return them as well as have five unwarranted charges on my credit card over the holidays.  The instructions on the website is not very clear and it doesn't make sense  that an order can't be stopped when it is in the processing stage unless it is designed to do that, and have to deal with an hour wait time to talk to someone.  I tried to talk to someone within that two hour window.  It is just not right.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: The purchases dated 05/07/2016 were flagged by...

our site's internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.The refund of $137.78 was already processed on 05/08/2016 to your Credit card.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion. I am very sorry that you were delivered an incorrect product from us and you faced a lot of trouble to initiate the...

return label. We understand your concern and initiated the return label and refund is processed back to you. Hope this clarifies. Please feel free to ask, if you have any other concerns. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] via Ticket #[redacted]Regarding your complaint: I'm very...

sorry for the trouble this has caused. I've just issued a $55.20 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about your...

disappointing experience. We completely apologize for the inconvenience caused with printing the voucher and also about the refund requested.However as per the system I can see that the order has been refunded to you on 05/04/2017 back to your account and you would have received an email regarding the same. Thus kindly check your account to confirm on the refund.We completely apologize for this situation and sorry for the trouble.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. We would never want to loose such an awesome customer for this reason. I will be more than happy to issue $30 to your Groupon account but I find your account deactivated as per your request.Would you like me to reactivate this account for you to solve this issue for you. Please let em know and I will be help you further.Looking forward for your reply.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You should have received an email...

confirming this purchase with all the information you need. If you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.The amount paid for [redacted] Magazine Subscription was $2.70. I've checked your account and it appears that your Groupon was redeemed by the business on Apr 07, 2017. If this seems like it may be an error, please let me know and I'll gladly investigate this further.We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out. With that said, while we're doing everything we can, I can't guarantee that we'll be able to resolve this in a timely fashion. If you prefer not to wait for a resolution, I understand and can issue a refund to your original form of paymentI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I believe this is a fraud. Groupon.com sold me an item that had no longer existed in the market. Groupon.com shall fully responsible for ensuring products/services they are selling are legit. 
Sincerely,
[redacted]

Hello [redacted], Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: Unfortunately, this Groupon is final sale,...

so I am not able to issue a refund. On the original screen where you made this purchase, http://www.groupon.com/deals/viator-river-street-riverboat-company, we included a Fine Print section on the deal page. This section will always include all conditions of the deal along with any information that you should know before making your purchase. In this case, the restriction in question is found on the Viator Voucher Terms page, which can be accessed directly from the Fine Print: ""Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. See [redacted] voucher terms under [redacted] Vouchers" here."" https://www.viator.com/terms-and-conditions#vouchers I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The issue has still not been resolved.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase. Unfortunately, we are not able to assist you with a replacement here and it looks like the deal is also sold out which makes it difficult for us to place a new order for the same. We understand this might be frustrating but we are sorry we are unable to assist in replacing/ reordering a new product here. You can still return the damaged pair and receive a full refund for the same. To return the item, just click the download link in the previous email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label on your own within 14 days of receiving a product: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

I need for someone from Groupon to call me directly I'm still not getting the correct information.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I just checked the tracking information for your order ([redacted]) and fortunately, it looks like it was delivered on May 30, 2017.  I want to apologize for the amount of time it took for you to receive this package. To help make things right, I've issued $10 in Groupon Bucks to your account. This credit is immediately available for you to use, and will automatically apply to your next purchase on our site. This credit will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: It looks like you inadvertently created a...

duplicate account using an email address [redacted] You purchased this Groupon using this account, which is why it is not viewable in your correct account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support