Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Anytime we suspect that an account has been compromised, we temporarily deactivate that account in order to prevent any more unauthorized purchases.After reviewing your claim, I have reactivated your Groupon purchasing account. I've also sent you an email asking you to reset your Groupon password, which you will need to to do before attempting a new purchase.I'm sorry for any frustration, and I hope this resolution is satisfactory.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11782254
I am rejecting this response because: groupon is just not getting it I did use the e mail of [email protected] when u clicked to put in my cart from the e mail offer a red block at the top saying by invitation only. I attempted to purchase the item for several days and they are like robots at groupon it's the same response from groupon before I contacted the Revdex.com 
Sincerely,
Rosann Ruiz

Complaint: [redacted]
I am rejecting this response because: no email was provided or sent in regards to this request. No solution has been provided.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/08/31) */
Contact Name and Title:[redacted] CS Manager
Contact Phone: X-XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I'm sorry for the trouble you've experienced...

with your deal.
Our Customer Support team moderates Revdex.com requestswe help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at [redacted]@groupon.com for assistance.
Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’m sorry you’re having trouble using your...

Groupon vouchers. I've reviewed your orders, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupons, and you can purchase a brand new one.Here’s how it works:1. When you Trade In your vouchers, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.2. Reply to this message to confirm that you want to exchange your 120-Minute Massage at Rite Touch Massage and One 60 minutes Massages with Optional Cupping at Power of Touch Massagevoucher for Groupon Bucks.3. After we initiate your Trade In, you’ll receive email confirmation that 124 has been issued to your Groupon account.4. Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.5. If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Customer Information:[redacted] 
[redacted]E-mail: [redacted][email protected] that led for Revdex.com : [redacted]cx orders page : https://cs.groupondev.com/users/[redacted]Refund has...

already been issued to customer account in Groupon Bucks on 24th Nov 2015 and response has been sent from our end to customer the same day.Refund of $35 in Groupon Bucks is issued to account. This credit is available for use already.Hence this complaint is already been resolved from Groupon end as per customer request

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: There seems to be some confusion on the...

specified statement on the deal regarding "Pickup and drop-off from designated meeting points." This is cleared up on the deal page where we specify the meeting location, times that it runs, as well as the clarity that it is for a 1.5 hour tour and not to get on-off throughout the day:"Trolleys operate on a 20-minute pickup schedule from 9:00am to 4:30pm for your convenience. Find a seat and begin your 1.5-hour tour of the history of Savannah."I apologize for any confusion this has caused but we are unable to issue a refund as this was stated in the advertisement for the deal and it is also listed as "ALL SALES FINAL" in the Fine Print of the deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email...

from [redacted]I would first like to apologize for any inconvenience this issue may have caused. I understand that you were unable to contact The [redacted] Sanctuary, Inc and make an appointment, which is definitely not the experience Groupon intended for you or any of our customers. I see that you were refunded on 3/20/2017 and I'm glad that we were able to find a resolution for you. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. If you have any additional questions, please reply to me...

there.Regarding your complaint:I apologize for any trouble you and your wife had while trying to redeem your [redacted] voucher.It looks like this has already been taken care of as I see that you contacted us directly on May 9th. Our Service Enhancement Team refunded the voucher to your original form of payment, a [redacted] ending in [redacted], on 5/11/17.Again, if you have any additional questions, please reply directly to the email I sent you from [redacted]@groupon.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. The Groupon deal purchased was correctly set up to charge purchases in U.S. dollars. Your bank may require exchange rates and/or conversion...

fees if the deal is purchased with a Canadian credit card.We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars. The deal indicates a $14 discount due to the overall value being $30. Since conversion fees & exchange rates are charged by the banking institution and not by Groupon, they are not taken into consideration when determining the value or discount of the deal. For this reason, we will not be able to honor your request for a refund of $5.78. We appreciate your feedback, and my apologies again for the inconvenience.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12694502, and find that this resolution is satisfactory to me.
Sincerely,
Robert [redacted]

Complaint: [redacted]
I am rejecting this response because: They are scamming again. I just checked the My Groupon site under my name and there is no refund, no Groupon bucks. 
Sincerely,
[redacted]

Hi [redacted]Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion. I know this is a disappointing experience. It appears the previous manager who replied to your complaint did not send you the more extended email through our support.com app, and I sincerely apologize.With regards to your hair cut deal "[redacted]hair-studio", we’re issuing you $25 in Groupon Bucks and with regards to the spa deal "mind-and-body-massage-day-spa-4", we’re issuing you $59 in Groupon Bucks. These credits are available for you to use immediately and will expire in 180 days.If you have any questions, please reply directly to the CS email, and I will personally follow up with you.Thanks for your understanding,[redacted]Groupon CS Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am sorry for the difficulty in scheduling...

your third massage with this merchant and our delay in providing you a resolution. It appears on June 5 we reached out by email and we issued a partial credit back to your Groupon account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]
[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further...

questions.Regarding your complaint: I've given the troubleshooting steps to login to your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make...

sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon . Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: 10978518
I am rejecting this response because: This rep states she will e-mail me and I have not heard anything from her. 
Sincerely,
Antoine [redacted]

Complaint: [redacted]
I am rejecting this response because: I had already tried to work this out with Groupon and they refused to honer me the credit.  I would like a my money back.  Thanks.
Sincerely,
[redacted]