Groupon, Inc.

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:I am truly sorry to hear about the...

experience you had while purchasing this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.I have looked up into the issue and it looks like the Groupons you bought didn't meet the minimum requisites in order for the promo code to apply. On looking upon your products which you wanted to cancel, it looks like both were delivered to you already.However, we want to set things right and keep our customers happy always. Hence as you requested, a refund is being processed back to the payment method you used to make this purchase. If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us. We also address these kinds of issues immediately to ensure they don't happen again.Please let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11023603
I am rejecting this response because:The initial issue is still not solved.  I still have an outstanding credit on my groupon acccount that I would like refunded back.  This was a duplicate charge and an error on your end.
Sincerely,
Liang [redacted]

Complaint: [redacted]
I am rejecting this response because: the $16.99 refund has not been refunded back to my checking account. Groupon states that the refund was "successfully" processed on 8/14/16. The attachment that I have provided with this response is a screenshot of Groupon taking the money out of my account. Groupon has stated that it would take 10 business days and they have exceeded that time limit. They've also asked that I reached out to my bank which I already have on 8/26/16 and Groupon did not process the refund at that time. I purchased a services so I'm having a hard time understanding why Groupon does not want to refund the money back to my account. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It is unreasonable for Groupon to deliver the tickets on the last day before the show. I have not met any ticket seller doing this. It is just unacceptable.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I specifically asked for a cash refund of equal value for the service I will not be receiving. Moreover, my Groupon account reflects a "Groupon bucks" refund for a value of $20. I paid $205 for the original Groupon deal that the merchant will not be delivering. Clearly, this is deficient.  
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Prabu PManagerGroupon Customer Support”Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.We have reviewed your request, but unfortunately will not be able to issue a refund for this purchase. As communicated previously, for this event, all sales are final.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/gl-chris-young-73As we understand you were attempting to apply a 20% off discount code to your order, to make this right, we’re issuing you $16.00 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: Thank you for your patience, and I am truly sorry for any inconvenience this may have caused.After investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized manner.Unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable. We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-chris-young-73. In this case, the restriction in question is: ""Final Sale."" I see that [redacted] has issued $16.00 in Groupon Bucks to your account on 01/11/2018 for the discount amount. The credit is ready to be used and will expire in 180 days. Groupon Bucks automatically apply to your future purchase.If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).If you are concerned about the security of your account, we recommend changing the email address and/or password associated with it. To do this, please visit www.groupon.com and sign in using your email address and the password that you set when you made your first purchase or created your account.Once you are signed in, you will see your name at the top right corner of the website. Place your cursor over your name and click on "My Account" from the menu that drops down. From here, you can update your account information (including your email address, password, and credit card).While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I would therefore like to request an exchange in the form of Groupon bucks to be used within 24 hours.  Thanks
Sincerely,
[redacted]

Hello [redacted]I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket # [redacted] it was stated:"I am truly sorry to hear about the experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchant. As you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchased. Which is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Platinum Thrust Rabbit Vibrator. We recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonThanks so much for using Groupon and we appreciate your patience.Regards,[redacted] RManagerGroupon Customer Support"Regarding your complaint: While I truly understand your frustration at this point, unfortunately, we are unable to further assist due to the dispute that was filed. Once a dispute is filed, we have to let the process run its course. I would recommend reaching out to PayPal for more information regarding the status of the dispute.In addition, we currently do not see any messages that were sent to the merchant through our Groupon Stores portal, which is why you haven't received a response. We would be happy to walk you through that process by phone, but until that step is completed, we're unable to take additional steps. We need to allow the merchant the opportunity to make things right. But the merchant cannot do that if they don't know that something is wrong.If you would like assistance with reaching out to the merchant, please let me know by responding to me through the Groupon email.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. For reference the ticket # is [redacted]Regarding your complaint:...

I am unable to locate your merchant account in our system. In reviewing some previous correspondence, I have a feeling your deal may have been featured outside of the US. As such, I have asked for some additional information to locate your account in teh email I sent you directly. You can also call our US Merchant [redacted] at [redacted] in the meantime as well and they will be able to assist directly. If you have any additional information that will help me locate your account and have trouble with the number provided, please reply to my email directly and I will be happy to follow up. Regards,    XXXXXXXXManagerGroupon Customer [redacted]”Please let me know if I can be of further assistance. Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: we have processed a full refund back to...

your credit card for the [redacted] deal as of 12/29/16. We apologize for the frustration you experienced. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the reply my colleague [redacted] sent on 1/20/17.Regarding your complaint: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
Ok thank you, hope to get this cleared soon.
Sincerely,
Kevin [redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. For your security and to prevent any future unauthorized purchases, your account has been deactivated. I want to assure you that our...

customers' security is our top priority and that we use industry standard tools to keep your information safe. You can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund to your [redacted] ending in [redacted] for the Groupon purchased without your consent. Please allow up to 10 business days for the refund to appear on your statement. We have also removed the credit card on file in your account. If you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the trouble. If you have any additional questions, please let me know.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint.I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

We have gone ahead and exchanged your voucher for [redacted] for $25.00 on 5/17/2017. You received a confirmation email with the details of your Trade In.The Groupon Bucks you’ve received from this Trade In are eligible towards any Local deal on Groupon.Remember, you must complete purchase of a new...

voucher within 24 hours. If you don’t purchase a new voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire. I checked your account, and it looks like Groupon Bucks were used on a purchase on 5/18/2017.If the price of the new voucher you select is more than the Trade In value of your original voucher, the remaining balance will be charged to your credit card on file.Thanks again, and please let me know if I can help you further.[redacted]Supervisor.Groupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I've double-checked your account and can confirm that the refund...

has processed to your [redacted] card on 5/9/17. This should reflect on your bank statement within 10 business days.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there via ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support