Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you were able to contact us...

on 1/30 and a refund was issued in Ticket [redacted] to your card. Please allow up to 10 business days for this to be reflected on your statement.If you have any additional questions, please reply to me via my direct email (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Joshua...

*.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The initial complaint was filed by me on behalf of my husband. We share an email account and Groupon account. I didn’t realize that the complaint had to specifically be filed by him. We can easily submit another complaint. It seems like it is just a way to avoid resolution and deflect the issue back to us. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I AM WILLING AND INTERESTED TO RESOLVE THIS ISSUE AT THE EARLIEST. I HAVE BEEN A CONSTANT CUSTOMER OF GROUPON...KEEP UP THE GOOD WORK.SOMETIMES ISSUES COME UP.  SO HERETOFORE, LET US RESOLVE TO AGREE.
Sincerely,
N [redacted]

Complaint[redacted]
I am rejecting this response because: I did not receive an email from above mentioned manager. My email address is [redacted] and my cell number is [redacted] Edwards cell number [redacted]. Also the manager did not leave his direct number so we can call him directly.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We are unable to issue a refund for this...

Groupon outside of the 3 day cancellation window. We have tested the code and can confirm it's working. We must ask that you now use this expired Groupon for its face value.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They don't care about they customers. How is it right the cancelled my reservations after 7day. I'm going  to help me [redacted], Im going on social med and I'm going to spread the word how you guys treat you'll  customer. Sincerely Cleary resolved for me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: Our Stores Support team has looked into this issue and a full refund was processed to your original form of payment and this Groupon has been removed from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I have reviewed your correspondence with...

our representatives and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $24 Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].Regarding your rejection: While our previous correspondence was correct in stating that this Groupon is not refundable under the terms of the deal page and policy, I can completely understand your frustration in this situation. You're a loyal customer of ours, and mistakes this this do happen. I'm very sorry for the lack of appreciation that was displayed to you during this request.While I truly cannot refund an order of this nature to your card, per our agreement with the merchant, I want to be able to assist you. What I'm able to do is issue you a refund in the form of Groupon Bucks. Groupon Bucks automatically apply to any future purchase you make until the value is used entirely, and these Bucks don't expire for 180 days. I've issued $30 in Groupon Bucks to your account, which is double what the cost of the Groupon itself was worth.Again, thank you for your patience, and I do hope this reply is satisfactory.If you have any additional questions, please reply to me, and I will personally assist you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize that you did...

not receive your complete order, this is not the experience that we intend for you or any of our customers.  Because we are not able to send you the items that were missing, I see that you have been issued $15.00 in Groupon Bucks to your account for the trouble.  Please keep in mind that these Groupon Bucks will expire, so be sure to use them before January 23, 2018.  I do hope you are able to find something that you enjoy soon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear about your...

disappointing experience. We appreciate receiving feedback like yours, as we use it to review the merchants we partner with on our site.It looks like this has already been taken care of on tickets [redacted] and [redacted] for the two vouchers.I can confirm that your refunds processed successfully on 9/19/2017. You should have received an email confirmation shortly after the refunds were issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: I have reviewed your correspondence with...

our representative. I'm very sorry for the continued trouble you've had. It looks like this has already been taken care of and the refund amount had been processed back to your paypal account. If you end up needing our help after all, just respond to this email and we'll be happy to assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].Regarding your rejection: I can completely understand your frustration in this matter. To be clear, Groupon does not automatically charge customers for any purchase without that purchase being requested. That said, it is entirely possible this purchase was made by mistake. With our app, it is possible to hit the buy button accidentally and have the purchase go through. That said, I don't want to continue a disagreement about how this purchase was made and add to the frustration you've experienced.Since you're a newer customer of ours, I am making a one-time exception and have issued a full refund of $22.50 to your original form of payment. Please allow up to 10 business days for this refund to fully post to your statement.In the future, you can remove your billing information from our app, so as to avoid this inconvenience.If you have any further questions, please reply directly to me, and I will personally resolve.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your multiple chats and emails from the first week of April. I responded to you a moment ago via email...

from [redacted]@groupon.com, and please reply to that ticket with any further inquiries.Regarding your complaint: I'm terribly sorry for any frustration, but I believe that there was some confusion with the deal you purchased. You state that you're under the impression that these passes are "first come, first serve" and that you won't be guaranteed tickets.To clarify, you are most certainly guaranteed tickets to this event. You purchased 3 tickets, and the description of those tickets is [redacted] Sec. 60, 61 and 62 (Rows 3 or Higher)". While there may not be specific seats assigned, there is a finite amount of tickets allowed to be sold for any particular event, and we don't oversell them. You do have 3 tickets for these events, but exact seats won't be determined in advance. However, they will be in the sections listed above.I apologize for our [redacted] team not clarifying this earlier. While it is true that we cannot refund this order past the day of purchase, you are guaranteed seats and entry to this event. I hope this clears up and confusion or miscommunication.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there and not through Revdex.com, as I will be able to personally answer you directly.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a manager who works on the...

Groupon Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I'm so sorry that you've had such a difficult time using your Groupon and reaching the merchant.  This is never the experience that we want you to have.  One of our other managers did send a response to you via support ticket [redacted] on November 17th, however I've gone ahead and taken some additional steps as well.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This must have been an incredibly...

frustrating experience for you, and please accept my apologies for the way our Support Team handled this situation. We take feedback like this very seriously, and will follow up with the merchant. At the time of your contact, we had not received any other customer claims of this nature, which is why this refund request was denied.I've issued a full refund back to the card with which you made this purchase. Please allow up to 10 business days for this refund to fully reflect on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support