Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.My name is [redacted] and I'm a manager here at Groupon. I am happy to...

answer any further questions about our policy that you may have.Our promotional codes are valid for a limited time—listed in the details of the promotion. Since the promotional code is expired, we can no longer apply it to an order. However, to make this right, we’re issuing you $50 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.You can purchase a new order for which this Groupon bucks will be applied automatically on behalf of the missed promotion.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's unfortunate that Groupon was unwilling to deal with me directly as this was an easy fix. Thank you for bringing about a quick resolution and ensuring I received what I payed for.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I truly can understand the frustration...

on receiving a defective product. But as previously explained our policy restricts any returns after 14 days of delivery. Also in your case, I will be unable to make any exception too since the product was delivered to you more than a year ago. We want to ensure that our customers are our top priority and to provide them with the best experience. I will ensure this is cascaded to the appropriate team.If there is anything else you need help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/30) */
Hi[redacted]
I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund.
This information is listed in the Fine Print, which can be found on the page where you originally purchased this...

deal and on the Groupon itself.
If you'd like to take another look at any of the details for this deal, you can find the Fine Print by pulling up the mobile app and going to "My Groupons." Once you're there, just click on this deal, scroll down, and the Fine Print will be located below the map.
Thanks so much for your understanding.
Take care,
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded me 50% of the original cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10969230, and find that this resolution is satisfactory to me.
Sincerely,
Sue [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I am very sorry for the disappointing...

experience you had with this purchase. I do see that you have been in communication with our Goods Team Representative, [redacted]. She will continue to keep an eye on the return tracking for this TV to ensure your refund is processed as quickly as possible. I have also added $50 in Groupon Bucks to your account to help make up for the bad experience.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I did not end up disputing the charge. I thought I would let Groupon try to do what's right. Instead they sent me some non answer response.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've checked your account and see that...

your refund processed successfully on 12/20/16 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I double checked and it appears that you...

were already provided with the Groupon bucks refund on 01/25/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: My colleague [redacted] replied to you in ticket #[redacted] and verified that this order has been refunded:"Hi [redacted]Sorry for the delay. Your orders have been refunded to to original form of payment. Please allow up to 10 business days for this to appear on your statement.Thanks for your patience and if you have any questions please let me know.[redacted]ManagerGroupon Customer Support"Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:this concert is over. The date has past. I never needed three tickets to this concert and once it continued to tell me it was taking a while to process I gave up. Your company charged me three times for tickets I never used. I think that is poor customer service.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. I just issued $2 refund back to the credit card that was used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I will be satisfied id I receive the refund. After I did the Revdex.com complaint I did finally get a responce a few days ago. With return label. Thry are being sent back tommorow.as long as groupon does what they say I will close the complaint satisfied outcome 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I see no effort on the part of Groupon to improve the service their customers are receiving.  They continue to sell offers for a merchant that is overloaded and provide no warning that purchases may require months to be processed.  I tried to get Groupon to assist when I first reported the slow handling of orders - but it took a complaint to the local Revdex.com to finally get the business to put my order on a priority list and even then it took a month to receive my item.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we would not be able to...

issue refund back to your paypal account. However, we would be able to issue this refund back to your credit card. Please add your card details to your groupon account and please make sure that you have made atleast one purchase in the past using that card in your groupon account. Could you also please confirm the last 4 digits of your card. With this information we would be able to assist you further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer SupportTell us why here...

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.We are sorry that we were not able to provide you with your desired outcome...

in this matter. As previously confirmed, we not able to issue a refund in this situation. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-tickets-kevin-hart-cfe-arena-orlando-december-2...⇄ this case, the restriction in question is: "All sales final, subject to Extraordinary Event Policy."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I am unable to locate your Groupon...

account using the information you have provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/04/22) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
I am very sorry for the inconvenience.
I just checked the tracking information for this order and it looks like it was...

already delivered. I'm happy to help you with returning your item.
You can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" button. Since the item is eligible for a return, you can follow the on-screen instructions to fill in your details and print a return label.
After the return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-3 weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processed. Please keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. You can keep an eye on the progress of the return using the tracking number you receive when you request it. (Like initiating a return, you can only track a return using a computer.)
Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened.
For future reference, you can make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browser. From a computer, click "View Details" next to the order you'd like to change. If you see "Edit order" on the left-hand side of the page, just click that link to cancel your order. Specifically, Groupon Goods orders can only be canceled within 2 hours of purchase, I'm sorry we can't offer more options.
If you have any questions or need any more help with this, just let me know!
Regards,
[redacted]
Manager
Groupon Customer Support