Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com to the address on your account.Regarding your complaint:...

Sorry for any confusion. We currently show the merchant is honoring vouchers at their location in Stamford, CT. If you are having trouble contacting them we can have our team facilitate communication between yourself and the merchant.If you would rather not attempt to use the voucher at this point I can issue a refund in Groupon Bucks to your account instead.I've emailed you directly through ticket number [redacted], please reply to me there with your desired resolution.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Karen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] the issue we were contacted about, it does appear as though...

re-sending a ring was not a possibility in this case so rather than inconvenience you further with a return, a refund was processed to the original form of payment and you are free to keep the product you received.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Eric J.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]. I'm sorry you didn't get a chance to use your [redacted] ticket...

purchase. That's never the experience we want you to have when you make a ticketed purchase. While our Local purchases (such as restaurants or bakeries etc) do have a 3 day cancellation window, the purchase that you made was not a Local purchase. The purchase made was a [redacted] ticket for a ticketed event; Per industry standard ticketed events have specific cancellation policies and in this case it was listed on the deal page. Unfortunately, since this was a FaxXchange ticket purchases, we're not able to offer refunds after you buy them. Additionally, once the selected date has passed, the ticket has no value. We always do our best to explain this clearly in the Fine Print on the page where you buy the deal. I'm sorry if anything about this was confusing. I've included all relevant information from the original Fine Print below: "Promotional value expires Oct 11, 2017. ALL SALES FINAL, subject to the [redacted] Guarantee. Groupon promo codes may not be used for this offer. [redacted] Terms and Conditions apply. Groupon Extraordinary Event Policy does not apply. Contact [redacted] at groupon@[redacted].com with questions. Review event location and ticket note before purchase (games/events listed may take place in other cities and some options are add-ons, not tickets). Price listed is the lowest available price at the time tickets are made available via Groupon." Again, my apologies that I'm not able to help with your request. If you have any additional questions, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm really sorry if your purchase...

wasn't all you hoped it would be.We have issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statementThank you for your patience, and please let me know if you have any additional questions or concernsI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Sometimes, our featured businesses' appointments fill up more...

quickly as the expiration date approaches. In these situations, we ask that our merchants accept your Groupon for the full value and schedule your appointment for a date that falls after the deal's expiration, if necessary. Additionally, if you do not reach out to the business to schedule before your Groupon expires, it will still be redeemable for the amount you paid.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. However, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using it. If you’d like assistance using your Groupon, I’d be happy to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The additional $31.00 authorization hold...

that you see is not a charge, but just a pending amount captured to ensure that the [redacted] account is valid. These authorization holds fall off of your bank statement within a few business days. We can confirm that you were only charged one time for $31.00 on 9/15/17.I've included this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: The purchase was flagged by our site's...

internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I understand that you purchased two vouchers for 4-Wheel Alignment...

with a One-Year or a Lifetime Warranty at Your Brake & Alignment Service Center. I'm sorry to hear that the service was not to your liking, however we will not be able refund you as this is beyond our 3 day Cancellation Policy. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Sanjay,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Bethany...

M.ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I am reviewing your most recent commenst and all internal Groupon correspondence. I will respond to you  via email from [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon...

Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase of the One-Year...

Membership to Headspace. I do apologize, but we are unable to issue an adjustment for a purchase that is showing as redeemed, in addition, it is able to be used via [redacted] devices. Per the merchant's site:https://www.headspace.com/There is a link that will take you to [redacted] to download the app.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion with...

your request. I was unable to find such deal which you are referring to under your account with the email address "[redacted]@gmail.com". I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 Also, this acceptance is contingent on my groupon bucks not being taken away once I accept. 
Sincerely,
[redacted]

Hi [redacted]
No problem. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.Regards,[redacted]Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I would like groupon credit 
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted] A.ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you via the ticket [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

--------------------- Complaint Case Details: ----------------------Deadline: Due by 8 PM CST on 5/4/2016.Customer's email address: [redacted]The ticket that lead to the Revdex.com case: [redacted]The customer's orders page: NAThe link to the Revdex.com thread:...

[redacted]
[redacted]----------------------------- DRAFT -----------------------------Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]
Regarding your complaint: I've contacted our appropriate department to research this further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.It looks like your issue was resolved as requested and your refund...

has already been processed on 08/12/2017 to the paypal account you have used for the purchase. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understandingRegards,[redacted]ManagerGroupon Customer Support