Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund request for the Best Western...

[redacted] Hotel Wedding & Conference Center Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I see that we have already issued you...

refund for [redacted] for $199 to your original form of payment on 10th August 2017. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It seems you and Megan have been communicating via the [email protected] emails and that she has issued you the Groupon Bucks mentioned and this would seem to have resolved the issue from everything we are seeing here. I will follow up just to be sure though. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Eric *.ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I never received the email.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jasmine in ticket [redacted].Regarding your complaint: While the previous reply you received is correct, I can appreciate how frustrating this situation has been. As you're not interested in a trade-in, I've issued a refund for $59 to go back to your original form of payment. Please allow up to 10 business days for this refund to fully post.\We apologize again for any inconvenience this has caused.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I'm sorry to hear this will keep you from using your Groupon. However, since this was included on the deal...

page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:Your refund for Extreme Shape N Freeze...

has already been processed. Allow up to 10 business days for this to be reflected on your statementIn regard to returning your misplaced product, I'm sorry for the trouble. I'm forwarding this issue to a customer support representative on our Groupon Goods team to look into this further. Once we have more information, we'll follow up with a resolution as quickly as possible.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you...

about the request. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted].Regarding your complaint: I double checked and it appears that you...

were already provided with the Groupon bucks refund on 12/26/2016 as per your request. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on March 28, 2017 (         [redacted] and on April 4, 2017 ( [redacted]. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. Please let me know if I can be of any further assistance.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for your reply, and I apologize for any delay in my response.I would like to assist you as best as possible, as you're a very good customer of ours. I want to be frank with you: as there are so many orders on your account, it is extremely difficult to research each individual one without some direction as to which orders you're referring to. While I can completely understand any frustration on your end, this request is vague, and difficult to fulfill. Without knowing which items you sent back to us, there's no way to track if any particular order was owed a refund or if it's an item you kept.What I'd like to offer is a credit to your Groupon account that would serve the purpose of making up for any trouble with past orders. If you'd agree to it, I'd be happy to issue you a credit of $150 in Groupon Bucks to your account. As you know, Groupon Bucks apply automatically to any future orders, and don't expire for 180 days.Regarding the separate return of Groupon Goods items: while it is true that some items may arrive in the same box, not all items are returned in the same bulk they are delivered. For that reason, we always require customers to print the free shipping return label and make sure that each item is sent back separately. This is specifically to avoid these issues with return shipping. As the returns are free of cost to the customer, it's the best way to track each refund.Again, I apologize for any inconvenience. Please reply and let me know if you'd like me to issue this credit to your account.Regards,[redacted]Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:Sorry for any trouble! It looks like your...

refund for $590.42 was processed successfully on 10/15 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your Groupon account issue;I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about a refund for purchases that you have...

yet to receive. I do apologize as I do not have access to those orders. While reviewing your request, given the email address provided, I am unable to view either order.I understand that you purchased in July, however, I am showing that first purchase being made on this account was 08/26/2017. Is it possible that the order was processed via another account associated with a different email address?I’ve provided more specific instructions in my direct email to you on additional information that I will need in order to best assist you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for Samsung Galaxy...

S6 32GB 5.1" Unlocked Smartphone (Refurbished) - Gold. I am not able to locate the order within the email account associated with [redacted]@gmail.com. I am showing that you may have used another email address, but I will need to have you verify the email address in order to proceed further.Once we authentic the email associated with the order, we will be more than happy to resolve this for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the issue you had with the...

service from [redacted] Salon. Normally purchases like this would not be eligible for a refund after 3 days from the date of purchase. In this case we can make an exception and issue a refund in Groupon Bucks to your account. This credit is available in your account immediately. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.The [redacted] Salon voucher is not eligible for a refund but can still be used with the merchant even though it is expired. You can use the voucher for the amount paid toward the normal cost of the listed service and pay the difference.If you have any additional questions, please reply to me via my direct email (Ticket #[redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reply in Revdex.com portal. I responded to you a moment ago via email from [redacted]Regarding your complaint of your Groupon Goods order we have issued you full refund for the wrong order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support