Groupon, Inc.

Initial Business Response /* (1000, 6, 2015/08/29) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Unfortunately we will not be able to accept a return for this item per our Return Policy (http://gr.pn/GoodsReturns). It was also included in the Fine Print of this purchase that they are "final sale" as well as a sizing chart for customers to review (http://groupon.com/deals/gg-active-womens-sporting-shorts-6-pack).
I'm very sorry for the trouble and I wish we had more options to offer but we will not be able to accept a return or honor your request for a refund.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have ordered product from living social and the same issue happened and the were nice enough to refund me. I don't understand how Groupon is getting away with robbing people of their money and false advertising a product. First of all these were supposed to be like compression shorts which they are not the are underwear (boy shorts) FALSE ADVERTISEMENT! the sizeing is totally off I needed a large and what I ordered the tag says a large but its probably a large in kids size. I will be letting everyone I know that uses Groupon not to patronize your business. I feel this is not fair you haven't tried to compensate me in any kind of way. Now I'm stuck with a product I can't even use.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am sorry for the difficulty in getting in...

touch with this business. I have seen that we have already tried help out by trading this Groupon in previously but the credit went unused. Given the circumstances with this business I am able to issue Groupon Bucks back to your account. You will receive a confirmation email when this has been processed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Annette,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Josh in ticket #62786605.In the above ticket, Josh asked you for information to verify which purchase you were speaking of, as it wasn't clear. While it's true that we won't just reach out randomly to ask for personal information, we can and will ask for things like the last 4 digits of the credit card used and date of purchase if ever we need to research an order.Regarding Printerpix: The only unredeemed voucher for Printerpix in your account is order 703403881. This was purchased on 3/28/17 and expired on 6/26/17. This can be found in your account by visiting the full site, hovering your mouse over your name in the right corner, and going to "My Groupons." Once there, you can filter by 'Available' or 'Expired'. If you select 'Expired', you will find this voucher, which can still be used for the $30 value paid. For expired vouchers, please contact the merchant in order to use more easily. They can be reached at 1-888-322-6733 or via email at [email protected] Bluebird Massage: This is order 502013085, and was redeemed on 9/22/16. We will not be refunding an order for which the service was already received. You can find this purchase in the 'Redeemed' section of the My Groupons page.Regarding the Privagio Yoga apparel: You had six separate orders for these items, and all six were refunded by our refund processing warehouse on 7/27/17. It can take up to 10 business days for the individual refunds to fully reflect on your statement, but they all processed the same day. For reference, those six order numbers are: 734591569, 734597425, 734591571, 734597427, 734591573, and 734597429.I'm very sorry for any frustration you have experienced with our CS team, but we have tried to assist you throughout this process. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The email you sent did not provide an acceptable response regarding our issue. $100 Groupon credit is in no way adequate compensation in reliance and equity.  Your employee's negligent handling of our reservation caused us to have to spend $1,200+ extra for our trip. If it wasn't for your false advertising that we still had a reservation, we never would have flown to a foreign country and been in the predicament of having to find last minute alternate reservations. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a Merchant Support...

specialist and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I can't apologize enough for the...

disappointment this issue has caused. We take full responsibility for the trouble you have been through in attending this game. I have issued full refund to your card and will reflect in your statement shortly.Also, to compensate for the trouble I've issue $10 to your Groupon account for future purchases.Once again, I'm really sorry that you were not able to enjoy the game.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: I'm sorry...

for the continued trouble. It looks like there were two identical purchases made on 10/4. During a Live Chat conversation with one of our representatives that same day, you were issued a full refund back to your original form of payment for one of these transactions.  I can confirm that your refund processed successfully on 10/4. You should have received an email confirmation shortly after this refund was issued. This refund will appear on your statement as a refund from Groupon, Inc for $27.00. The second of two orders was traded in during a phone call with one of our representatives on 10/5, and later that day the total of $27 was used toward another purchase you made.  I’ve provided more specific details in my direct email to you. If you have any additional questions or you still aren't able to locate your refund, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: We are unable to refund Groupons after...

3 days from purchase. You can give this Groupon away as a gift.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I responded to their email on 10/10/17 at 11:48am after adding a new card to my account for reimbursement.  I still have not heard anything back from them or received reimbursement.
Sincerely,
[redacted]

Hi [redacted]I'm very sorry for any trouble. I checked your account and I can see that we've issued a refund to Groupon Bucks on 03/20/2017.If you need any additional help, Please let me know.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding the Groupon for [redacted]! Let's Party,I'm sorry for any trouble. In general, it is not our policy to issue refunds for a final sale deal. However, I do understand your situation, and I see that you're a loyal Groupon customer. Because this is the first time you've contacted us about something like this, I'm happy to go ahead and make an exception and take care of you today.I've issued $50 in Groupon Bucks to your account. This credit will be available for you to use shortly, and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if you have any questions.Regards,[redacted] GManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I've issued you a full refund for $50 and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement."Regarding your rejection: I can confirm that your refund processed successfully on 12/18/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]m.Regarding your complaint, I'm very sorry for the issues your...

girlfriend has had with the merchant for the carpet cleaning service. This is never the experience we want our customers to have, and I completely understand how frustrating this must have been.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: unfortunately all of the vouchers in...

question are non-refundable at this point. However, you did have one voucher (Farfetched Playcare & Grooming) which is an exception to this since we've confirmed the business has closed. Given the closure and your account remaining deactivated, we've cancelled the order back to your original form of payment. You should see the credit anytime within the next 10 business days.We'll be emailing your remaining unused vouchers directly to you in a separate email as soon as they've been compiled. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
[redacted]ManagerGroupon Customer [redacted]

Hello Johnny,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I have notified a Groupon Stores...

specialist who is reviewing your request.Thank you for your patience – they will be in touch soon!. If you have any additional questions, please reply to me there.Thank you again for your understanding.Regards,Revathi *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket #[redacted] for reference.I'm sorry to hear of the trouble you had with...

this particular issue. This is certainly never the kind of experience we expect you to have when using Groupon.I can confirm that your credit of $35 was issued successfully on 12/05/2017. Groupon Bucks available immediately in your account, and will apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions by replying to the email thread mentioned above. Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Merchant support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding the location purchased for this event, it looks like Hialeah, FL was the only location purchasable for this deal, so it's possible you had accidentally navigated to the wrong purchase page when searching deals.According to the Fine Print for this deal it is only refundable on the day of the purchase. However, I can see that one of the emails you sent to us the day of the purchase requested a refund, ticket #[redacted].  Because you made this request within that time frame we're able to accommodate your request and process a refund for this purchase.I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I apologize for any trouble this has caused. Please feel free to let us know if there's anything else we can do.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can see that we have already issued a refund to your order on 01/02/2018. Your refund was issued as...

Groupon Bucks, the credit is available immediately in your account.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm really sorry for any trouble this...

has caused. I've just issued you a full refund for the three duplicate ticket purchases and have removed these Groupons from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and the email they sent to me. This resolution is satisfactory to me and I have accepted it.
Sincerely,
[redacted]