Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry again for the trouble, and thanks for your patience. I double-checked, and this refund has been received by the bank that issued the card. I will send you instructions on how to find this refund. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you for your patience in this...

matter. It appears this order was placed under an account associated with the name [redacted]. Is this someone you know? If so, we recommend discussing repayment options directly with them.[redacted] originally used this card on 11/17/17 to place this order.We have removed your card information from that person's account, so you shouldn't see any other transactions from us on your statement.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used...

an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: [redacted]/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

very sorry for the trouble.
I see that as requested, your refund was switched to your credit card on 10/18/2015. Please allow up to 10 business days for this to be reflected on your statement.
My apologies again for our confusion, which resulted in a refund that was not requested. If you have any further questions, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response, the refund was processed.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I completely understand your dissatisfaction...

with everything that happened. Of course, this is not the experience we want you to have when using Groupon. To help make up for the trouble, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for any inconvenience. I wasn't...

able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/27) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I can confirm that on 8/11/15, one of our customer service representatives issued...

Groupon Bucks for the full amount that you paid for your [redacted] Groupon, which was $39. This credit is available for you to use and will expire in 180 days from the date it was issued.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I apologize again for the experience you had with this Groupon purchase. If there is anything else we can do for you, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for at least giving me credit for something I purchased and didn't received

Hello Mrs. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would recommend reaching out to...

your Merchant Development representative directly. They are best equipped to answer all questions regarding your account and will be able to provide further assistance or clarification.I’ve provided more specific instructions in my direct email to you, and the ticket reference number is [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Although we are disappointed that you were...

unsatisfied with your meal at [redacted], we are unable to offer you a refund at this time. I understand that you believe the menu to be restrictive, however in the Fine Print, the Merchant is solely responsible for the care and quality of the advertised goods and services. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Cindy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I checked your entire contact history and I can see that you haven't contacted the merchant by following the instructions which we have provided already.Please be informed that the merchant should be contacted via their ticketing system as per the instructions we have sent earlier. If your issue was not resolved still after contacting the merchant via their ticket system, please get back to us with the merchant ticket number.Your issue will be resolved asap once you create a merchant ticket. We look forward to assist you further, if you require additional support from our end.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the confusion. Our agent...

[redacted] sent you an email on 1/9/2017 stating, "As for your purchase, you can keep it as-is or you can return it for free and receive a full refund." Unfortunately we are unable to provide a refund until the item is returned, using our pre-paid return label. If you would prefer to keep the boots, you're more than welcome but we will not be able to refund your purchase if you keep them.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: Bethany Manager
Contact Phone: 888-664-4482
Contact Email: [email protected]
Hi Stephanie,
The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at [email protected] for assistance.
You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
Regards,
Bethany M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have deactivated your Groupon account due...

to inactivity. If you are able to confirm your billing address associated with the account I will be able to reactivate the account and reissue the $25.00 Groupon Bucks to your account.In our terms of service we do require that users be at least 18 years of age since we do offer various adult related items on our site in addition to various other products, restaurants, and experiences.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello Priscilla,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Unfortunately because Groupon.com is a US...

based site, our deals will charge in USD unless noted on the deal page with "C" listed by the price.  For example, C$200 would charge CAD versus $200 which would be USD.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Bethany *ManagerGroupon Customer Support

Hello Mr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear of your...

continued frustration. I have reached out to our Merchant [redacted] Team, letting them know that you no longer wish to be contacted. They'll be removing you from their contact list and placing a note on their records, so everyone knows not to reach out to you. Should you change your mind, feel free to reach out to Groupon Merchant [redacted] at [redacted].I’ve also provided this info in my direct email to you (Reference [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. It looks like this issue has been already resolved.[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complain, I am so sorry for the trouble with this...

Groupon purchase.Regarding your refund request, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support