Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund request for the [redacted] Groupon...

that you purchased as a gift.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]
 My name is [redacted] and I'm a manger with Groupon CS. I've read your previous tickets and all information in this complaint. I'm very sorry for any frustration with your merchant account. We've reached out with our Merchant Services department, and they confirm they were able to connect with you via phone today. Please reach out to Merchant Services for all issues in the future. Thank you for your understanding, [redacted]ManagerGroupon CS

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific information...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Josh in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence regarding your Groupon purchase of "Bath treatment for a large dog, between 36-50lbs." I apologize for any frustration, and for all the back and forth.I can confirm that your refund processed successfully on 10/30/2017 in Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.As we understand you would like this refund to go back to your original payment method[redacted] ending [redacted], I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions. Thank you again for reaching out to us.Regards,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: On 11/15/2017, my colleague had the refund processed to your original form of payment. This can take up to 10 business days for it to reflect on your statement.I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions. Thank you again for reaching out to us.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Complaint: 10985425
I am rejecting this response because: ARE YOU EVEN SERIOUS ASKING ME THIS????????????????/ THIS WAS OPENED ABOUT 2 MTHS AGO....THEY HAVE HAD MORE THAN GENEROUS & ADEQUATE TIME TO RESPOND. THEY HAVE REFUSED TO DO SO.,  TO SAY JUST NOW THEY ARE "ASSIGNING IT" WHEN IT'S BEEN MONTHS ON END WITH NO ACTION AT ALL , ON THEIR PART, IS WHOLLY UNACCEPTABLE. Revdex.com NEEDS TO GET INVOLVED HERE & ENFORCE SOMETHING...YOU ARE DOING NOTHING TO MOVE THIS FORWARD AT ALL. SOMEONE NEEDS TO DO THEIR JOB ALREADY!!!!!!!!!!! 
Sincerely,
Janet [redacted]

Hi [redacted]Sorry for any inconvenience. I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder...

name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sorry for the trouble. According to our records, we did not have site issues on that day that these items were purchased. Unfortunately we aren't able to refund all of the items that were purchased on November 26, 2016, but given the circumstances, we can make an exception for one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The response indicated that [redacted] sent an explanation in an email. I did not receive such an email; however, I did receive an email from [redacted] saying "Your Refund Has Been Processed," which is a satisfactory resolution.
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that the merchant did not contact you for the...

discomfort you raised on the product.We want to give our customer's best experience  in all our deals with best offer.  I sincerely take this opportunity to apologize that we are not able to help in this deal.I would be processing $16 in groupon bucks to you to avoid your disappointment and would like to confirm that these bucks will be available for 180 days.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize that the restaurant did not...

redeem your deal for the amount quoted. This is never the experience that we want you to have, and we welcome this type of feedback so that we can work with merchants that run deals with us to ensure the terms are upheld.It looks like we were able to process a refund to you for the $10.00 that the restaurant did not honor.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: In reviewing contact history with Groupon...

Merchant Support, it appears that you have been in contact with [redacted] as of 10/5 and he was able to square this away. He sent a follow up email as well to confirm (below)"This is [redacted] from Groupon Merchant Support. Thank you for speaking with me today. I have received confirmation that your payment date change has been submitted. However, as processing is consistent per month, it is likely that the change will not take effect until November. As your automated payment for the 5th will process today, it is possible that your next October payment will process on the 20th and your November dates will revert to the 1st and 16th. If you have any other questions or concerns, please don't hesitate to reach out to Merchant Support at [redacted] Monday-Friday from 8am-6pm Central Time."I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: it looks like you had $29.99 added to...

your Groupon Bucks account on 8/28/2017. This credit will remain in your account for 180 days until 2/23/2018. You can review your Groupon Bucks balance from groupon.com/mybucks.If you have any additional questions, please reply to me via the email I've sent you directly.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear you're having...

trouble redeeming your Groupon. You have purchased a voucher that needed additional instructions to redeem. Since this voucher is customized by the customer you need to access the merchant website to redeem. I reviewed the redemption process, and everything appears to be working.I recommend visiting the merchant's website directly from this email: http://gr.pn/1OX2WKi . The voucher code you need to input during the checkout page is gnrbjkeqymevzI'm also including some tips for redeeming your voucher, as well as a link to our (FAQ for using redemption codes)[http://gr.pn/usingredemptioncode]:Try copying and pasting the website and redemption code directly from your voucher to avoid any typing mistakesIf you're trying to view the website on a mobile device, switch to a computer instead if possibleMake sure you haven't previously blocked the website previouslyIf you've tried these tips and continue to have trouble, we recommend contacting the merchant directly at [redacted] or [redacted] (email is preferred). They should be able to test your code and troubleshoot their website for any known issues.If you've done all of this and still aren't able to use your Groupon, let me know and I can take over from there!Thanks,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Initial Business Response /* (1000, 6, 2015/08/05) */
Hi [redacted]
I checked our records and it appears a supervisor did get back in touch with you on July 24th. I have copied and pasted the email below.
Hi [redacted]
I have to apologize for the delay in response here. We've been inundated with an...

unusually high email volume and are working to respond to inquiries as fast as we can.
Unfortunately, like[redacted] mentioned, fluctuations in the market and other factors beyond Groupon's control can cause the price of our deals to shift from day to day. While I do understand that you did not intentionally cancel your initial order, the order was cancelled. Once that happens the order is removed and the money is refunded. There is not a way for us to get that original price back or to apply a promotional discount to a subsequent order that's already been placed.
To help make up for the trouble, I have issued $15 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.
Regards,
[redacted]
[redacted]
Groupon Customer Support
If you have any further questions, please don't hesitate in contacting us.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:Looks like the refund was made to your...

card on 04/07/2016 ending 4360. Please allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We provide all of the information necessary...

to understand any amenities and restrictions on our Groupon Getaways deals on the deal page as well as the Fine Print. I apologize that you were unable to read this deal over carefully due to circumstances but with this information available prior to purchase we are unable to issue refunds. Also from the fine print of this deal, "72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."I do see that you had contacted us at the end of June for assistance however you were not able to provide the account which the purchase was made so we were unable to provide the proper information at the time of contact with us.There are circumstances where we are able to reach out to a hotel to see if we are able to get an exception made however we were recently notified by [redacted] that a dispute had been issued against a purchase you made—specifically, your Getaway purchase. We recommend reaching back out to your financial institution directly to discuss a resolution as we will be unable to further assist and your request for a refund is denied.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]