Groupon, Inc.

My bank have resolve issue for me case can be closed

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm truly sorry for the frustration...

on the Groupon exchange process. Looks like there seems to be a confusion on how the purchase with Groupon bucks work.Once the trade-in is initiated the bucks will be deposited in your Groupon bucks account and will be automatically be applied to the next purchase. However for making a purchase you will need a card on your Groupon account for security purposes. I can assure you that in your case the $58.99 Groupon bucks will be used for Groupon purchases less or equal to the amount in Bucks.To ensure for smooth transaction for all your purchases our system will require your card in your account. I can initiate the trade in for you and you will be able to purchase your desired deal using the Groupon bucks.Please let me know how you would like me to proceed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hi [redacted]I want to apologize again for the trouble with this purchase. As stated, we're not able to offer a replacement for this item. You can keep the watch you received or you can return it for a full refund of the paid amount. If you would like to return it, please use the pre-paid shipping label that was emailed to you on 10/17. If there is anything else I can help you with, please let me know.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:Groupon has failed to honor the Groupon Promise as advertised on their website at: www.groupon.com/groupon-promise. I am not happy with my getaway experience and they are not willing to fulfill their promise as advertised on their website terms and conditions. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I can't apologize enough for the delay. Of...

course, this is not the experience we want you to have when using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We would never create false tracking numbers for our customers, all tracking numbers we provide are issued by our shipping partners.  Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, after checking into your account I can see...

that you have been refunded for the full amount.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can understand your frustration on this...

order for not being able to redeem this Groupon as desired. We have been trying to get in touch with the business on your behlf to ensure you are able to redeem this Groupon without any hassle. However, I can understand your situation and looks like this issue has been resolved for you. I've just issued a $5  Groupon Bucks to your account for the inconvenience caused. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Hope this resolves the issue and would like you to continue to be our best customer. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email...

from [redacted]Regarding your complaint: I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted].I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My issue was not resolved and groupon opted to wait to reply 3 weeks later, a DAY after Christmas, which is a national holiday. They knew that was a strategic time to reply being that everyone is traveling. I need resolution to my issue.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 12/10/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] The refund for the suits for 100.68 USD was processed on 4th...

March, 2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12041756, and find that this resolution is satisfactory to me.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I’ve reviewed your request for a refund, but unfortunately your remaining three vochers is non-refundable....

Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. I see we have initiated the Trade In for your three vouchers. This Groupon is eligible for Trade In through 2/1/2018. You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:1. Go to your My Groupons page at http://www.groupon.com/mygroupons. 2. Select "Trade in Voucher." 3. Confirm that you want to Trade In your voucher. Once you do, you'll receive the amount you paid in your account as Groupon Bucks. 4. Start shopping! You'll have 24 hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left over. Spend more, and the remainder will be charged to your card. Only unprinted, unviewed vouchers are eligible for Trade In, and you have until 2/1/2018to complete your Trade InI apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards, [redacted]SupervisorGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because:It does appear the 15 dollar groupon buck refund was finally put in my account. Its sad that it takes groupon over 3 months to floow thru and issue this refund that they promised for not sending the gift card I purchased on their website. Over 3 months and countless emails before someone finally had this taken care of, even though it was not the outcome I wanted which was to receive the original gift card I originally ordered. After the experiences I have had using groupon and with their customer service I would never use their site again and could never reccomend this site to anyone. It is simply not worth it as Groupon does not seem to stand behind anything they sell on their site when there is a problem, which is quite frequently. Groupon and the business never seem to be on the same page and always seem to blame each other. I dont understand how any company runs a business this way and doesnt stand behind what they sell. Buyers beware if your thinking of using Groupon because it is an absolute nightmare. 
Sincerely,
Josh Null

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand you’ve changed your mind about using this Groupon. I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.We've tested your redemption codes on the merchant's website and confirmed that they both work properly.You'll need to visit the website listed on your Groupon voucher to complete redemption.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hi [redacted]My name is [redacted] and I'm a manager with Groupon's customer support. I apologize for any confusion over your reservation for The [redacted] Resort & Spa, and I'm happy to help clarify the cost of your booking.You paid:$129.50 per night for a One-bedroom Suite$38.69 in hotel taxes$7.77 for Groupon's booking feeThe total price for your reservation is $175.96. This price was displayed to you at the checkout screen when you confirmed your order, and this price you agreed to pay by confirming your order.With regard to tax paid, all tax collected by Groupon is remitted to the hotel at which you booked your stay. We are required to collect these taxes and cannot refund them. If you have any further questions about the specific taxes you paid, please speak with the hotel where you stayed.I hope this helps clear things up! Please let us know if we can assist you with any other Groupons.Best,[redacted] MGetaways ManagerGroupon Customer Support