Groupon, Inc.

Thank you Revdex.com, it seems that with your help they were able to provide me with a refund with tremendous haste. I really appreciate your services and if such issues were to arise again with Groupon or any other company I shall ask for your help. I don't know if Groupon is trust worthy, but I intend to use their application again, with hesitance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support[redacted]Regarding your complaint: This appears to have been resolved...

alreadyI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding the complaint on your compromised account;I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble you've had.We were recently notified by your financial institution that a dispute had been...

issued against a purchase you made—specifically, your Groupon for VR Adventures. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/support.Please let me know if you have any other questions.Thank you,[redacted]SupervisorGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: [redacted] CS Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I did a little research on [redacted] support site to see if I could help resolve this issue for you. As previously indicated, because more than 14 days have passed since you received your product, we are unable to accept a return at this time. It looks like the last representative you worked with explained that this information is on our deal page, and provided some additional links for reference.
Based on what I found on [redacted] website, you may need to connect your device directly to a computer and perform a system update via iTunes: [redacted]
I am not sure if this is the fix you require, but I wanted to try pointing you in the right direction. My best recommendation would be to reach out to Apple directly at [redacted] or http://apple.co/IWGLng to see if they are able to troubleshoot this problem with you.
Thank you for understanding.
Regards,
[redacted] C.
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
I tried this update as you suggested and it was unsuccessful in making the ipad work.
It's quite heartbreaking that your company refuses to do anything. The cost of this product equals 40 hours of work for me.

Final Business Response /* (4000, 12, 2015/07/30) */
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed your most recent correspondence and I'm sorry the troubleshooting provided wasn't helpful.
At this time, the only thing we're able to suggest is to work directly with Apple in regards to resolving the issue with your iPad. Again, we're very sorry for the inconvenience, and appreciate your understanding.
Regards,
[redacted] C.
Manager
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the experience you had with this merchant. It sounds like an extremely frustrating...

situation, and that's never the experience we want you to have. I see that on June 17th, this Groupon voucher was traded in for you, and you were able to make a purchase using a portion of those Groupon Bucks. As of today, you still have over $100 remaining to use toward future purchases.Again, I'm terribly sorry for the inconvenience this that caused, and please let me know if there is anything else I can do.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11134463, and find that this resolution is satisfactory to me.
Sincerely,
Priscilla **

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I apologize for your experience with this....

I can confirm that a full refund for the [redacted] Auto Detailing deal was processed back to your original form of payment on 3/21/17 by one of our supervisors.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm so sorry for the trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]The refund policy clearly states on your Venders website there is 150% price guarantee should the tickets not get delivered as promised. That's the 1st issue. The 2nd issue was the date stated on your website was not the actual event date forcing me to take a day off and lose pay. The 3rd and most serious issue is during the week prior I called Groupon and begged for help getting the tickets or refund. Because of the lack of care or concern I was unable to see the event had they at least granted a refund prior to the event I could have purchased tickets elsewhere. They need to step up and do the right things. At the bear minimum there should be a 200 dollar credit for non delivery of the tickets pursuant to their vendors policy. This still doesn't make up for how horendously customer service handled this situation

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]@groupon.com.Regarding your complaint: Please return the defective product for a...

full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, It seems that there was a mistake with...

your vouchers and I have refunded your original form of payment $69.25.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We issued you a refund back to your Groupon...

Account on 7/20/17 for the UV Lamp Nail Dryer.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: she cited a refund was available if the company displayed customer disservice as if they had not. The fact is, they did, as I articulated several times during the recorded call to the Groupon rep. 1) they misrepresented the results I would get from having these treatments. Not only do they not have the correct laser for my skin type, but as a result, they must use extremely low settings which essentially defeats the purpose of my getting the treatments to begin with. 2) They provided misinformation by quoting only 6-8 sessions were necessary when I first purchased, but again, because of the laser vs. my skin type, that quote has doubled and tripled since my first time asking. I should have been made aware. 3) They claim that professionals are performing the treatments but I've had several girls tell me that they had just started for the first time weeks to a month prior of my treatment. I have been complaining to the actual company for months, trying to give them an opportunity to resolve and have only been met with excuse after excuse. First I was told it was because of the appointment intervals, but each appt was specifically designated by one of their representatives. The records were mismanaged at one point and they had the wrong date down and could not even confirm a few of my previous appointments, claiming (even arguing) that I came in one particular day (3 weeks from the appt. prior) when in fact, I was on the other side of the country. This entire experience, even with Groupon just further adds to the negative customer experience. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund request for the [redacted]...

Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]. If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer SupportTell us why here...

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Billing or Collection IssuesI’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support