Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've sent you a prepaid return mailing label...

to your email address. Please return the product and we'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I...

responded to you a moment ago via email from [redacted]
Regarding your complaint: This reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:It is very sad that it took numerous emails going back and forth with Groupon and even then, the issue was never resolved.I had to personally email the CEO and forward him the email thread of myself getting passed back and forth before someone actually took the time to read my case files and fix my issue. Groupon should of took care of my issue during my first email to them and not pass me back and forth.  The issue is now resolved, but only after opening a Revdex.com complaint as well as endless emails going back abd forth.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I received the wine finally. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted]I appreciate the response, but it is still not acceptable.  In my correspondence, you'll see that I reached out to your team IMMEDIATELY after purchase asking for assistance in making the appropriate modifications, before the charge was even fully processed against my credit card, to resolve.  Can you not see why it is neither fair nor reasonable that you say you are unable to refund because it is, now--after weeks of my reaching out and begging for assistance, too late?If any member of your team would have been willing to offer me a credit in a reasonable amount of time--without having to follow up, beg, file a formal Revdex.com and Attorney State General Complaint--it may have been a reasonable solution; unfortunately, however, this was not the case.  As a result of the actions (and inaction) of your team and the decisions made, it is clear that Groupon is not a business that I can trust to honor any agreements I make for payment nor to make an issue right if one arises, and is one that I cannot comfortably do business with in the future.  I have shared this reasonable perspective with your team multiple times before and again with you now in the context of why a credit has no value to me.  I understand how payment processing works; Groupon has every capability of issuing this refund, they are simply refusing.Finally, the same team member-[redacted]--to whom this issue was escalated previously and who vowed to help with this and any questions regarding other Groupon purchases has repeatedly ignored, over weeks, my requests to cancel and refund the other unused Groupon voucher on my account.  It had been recently purchased at the time of the request yet I fear I will now be told, again, that too much time has passed to do anything about it because your team failed to act.Until the issue of fraudulently charging an amount I did not approve is resolved with a refund (not credit) and I receive a response to my repeated requests for Groupon to assist in cancelling a different purchase that is not impacted by the amount of time that has passed since reaching out, this matter is not resolved.  You are a huge company with millions of customers--if you are mistreating me this way, there is good reason to believe I am not the only one and I will therefore continue to pursue this with the Revdex.com, IL State Attorney General, media, and the identification of others who may have experienced similar treatment in consideration of a class action suit.  I have no desire to spend my time doing any of these things; again, I beg of you to just do the right thing and refund me the amount I did not agree to pay Groupon when I authorized the billing of my credit card and, now, address my repeated requests to be allieved of the liability of the unused voucher on my account.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Christiana,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Lauren *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  I do not want a credit, I want a refund.  That is the only fair solution to Groupon selling something that is non-existent.  I do not trust Groupon to provide what is offered and will no longer be buying things on Groupon.  
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
Please adjust your computer generated response to requests for getaways so other consumers are not confronted with what I have had to deal with... Groupon booking me 2 rooms after the date requested. It's like getting tickets to a concert today for a concert that took place last week. It does NOT satisfy the customer. Perhaps in the this case you should contact Windham corporate offices. At least adjust your computer response

Complaint: [redacted]
I am rejecting this response because: It is still unresolved. A follow up email from three different people telling me, they are all waiting on other people to resolve my complaint, is not enough. This is the circle of emails I was talking about in my original complaint. All talk, goes nowhere. I want the $295.90, that was taken form my payment on 7/1/16 or a clear accounting for why it was taken out, when I was told it wouldn't be.
Sincerely,
[redacted]

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry for the frustration with this purchase and our team. That's never the experience we want you to...

have. Because this Groupon did include Fine Print language making it clear that appointments were subject to availability and weather, it would be our policy to deny this refund request and encourage you to reach out with the merchant to reschedule.However, considering that this has not been a pleasant experience when trying to resolve this matter, I am making a one-time exception to this policy. I have issued a refund to your original form of payment, and please allow up to 10 business days for this to reflect on your statement.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: Groupon has completed an inquiry with this...

merchant and confirmed they are unable to accept vouchers. Since this is the case, I've just issued you a full refund and removed this Groupon from your account. Please allow 1-10 business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hey [redacted]I reviewed your recent correspondence with Brette through the Revdex.com portal and our internal system (specifically, Ticket [redacted]As she mentioned, once you use the labels to send those unwanted items back and they're confirmed received at our facility, a refund will be processed to the card used for the original purchases.Please respond to [redacted] last message if you have any additional questions and she can assist further.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  The point is groupon s system was down for my 2 hours to cancel that is why I'm complaining.   I tried to cancel immediately and it said the system was down so I was stuck with these gifts going to the wrong address and then I had to buy other gifts and I have to reship all 5 orders which will cost around 50.00 which is approximately what it will cost to reship.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/05/13) */
Contact Name and Title:[redacted] Manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Hello [redacted],
We apologize for the frustration and for any inconvenience this this has caused. Thank you so much for your...

patience while we had to wait for confirmation that no reservation was made. We issued your refund back to the original form of payment which was a Visa card ending in[redacted] on 5/11/15. Please allow 7 to 10 business days for this to be reflected on your credit card statement.
Please let us know if you have any additional questions.
Regards,
[redacted]
Manager
Groupon Customer Support

Hey Christine,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: not receiving a refund for your [redacted] Massage Groupon.I’ve issued a full refund. I'm very sorry for the trouble, and issued $15 to your Groupon account for the trouble. I've emailed you directly via ticket [redacted] . If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, Unfortunately, we're not able to...

offer exchanges or replacements at this time. However, you can return the phone for a full refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support