Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: All the businesses we feature...

understand that the purchase value of your Groupon never expires. Of course, if you have difficulty using this, I'll be more than happy to assist you further. It does look like some of these expired vouchers have already been credited to your Groupon Bucks account, that credit is available currently and ready to use.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Sorry again for any confusion this may have caused.It looks like [redacted] was able to process this refund on Monday after you sent in those photos, but if you have any other questions let me know!Best,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this...

response because:The employees are poorly trained at best. They are unable to handle a simple problem that has cost me a lot of time to get resolved. The staff did not resolve the issues in a proper and timely manner. In addition I had an unused groupon that had expired but still retained it's cash value which I never got back. So even after the first issue for fixed they created another issue. So now I'm out money either way. I had to complain non stop and very rudely to get my money  back and to have my account removed. Then 2 days after its removed a manager contacts me with a ** message. So no I do not accept the response. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution complete, though in an unsatisfactory manner. The company is unethical. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble this has...

caused communicating between ourselves and the [redacted] Diver Academy. We've just issued you a full refund for your order and removed this Groupon from your account given the circumstances. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]  For reference, the ticket number is [redacted]Regarding...

your complaint: I apologize once again for the frustration regarding your Groupon Goods purchase.  You'll find more detailed information in the email sent to you from [redacted] but you've been issued a full refund for the item, as well as an additional Groupon Bucks credit to your account.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Kiran ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on...

the Account Specialist Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Account Specialist Team Manager will be using to further discuss your issue.Thank you for your understanding.Regards,Badri [redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/04/30) */
Contact Name and Title:[redacted] Manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
I am sorry to hear about the trouble you experienced trying to redeem your expired FTD Groupon. In looking into your...

issue, it appears one of our representatives was able to cancel this order and issue your refund. Your order was refunded to Groupon Bucks on 4/26. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Again, I apologize for the frustrating experience and thank you for providing us with your feedback.
Regards,
[redacted]
Manager
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I double-checked and your refund for...

'Mobile Heads Bike Phone Holder' processed successfully on 09/06/2016 10:44 PM to the card ending in [redacted]. I’ve provided additional information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]r [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific information in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm truly sorry for the frustration and...

confusion concerning this deal.We were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] Zip Tour. We recommend reaching back out to your financial institution directly to discuss a resolution.You are still welcome to redeem your Groupon with the merchant or give it to a friend if you're unable to use it yourself. You can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. Unfortunately, we are unable to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I understand I was granted a refund. That is the core of the issue. I NEVER requested a refund, nor did I want a refund. By granting a refund, without my request or consent, Groupon directly caused me to be unable to attend an event I made arrangements to attend. I repeat, I did not request a refund. I did not want a refund. I am puzzled as to why several Groupon employees seem to think that granting an unrequested, unwanted refund solves a problem and is acceptable customer service. This issue has NOT been resolved. 
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused with the...

purchase and not providing immediate response. We completely understand your concern and apologize for the trouble.However as per the system we are happy to see that the refund has been made successfully for your purchase on Dec 14 and an email has been sent on the same day. We apologize for the trouble caused in this regard. We will make sure these kind of experience will not happen in future.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, the deal for [redacted] -...

resorts' has sold out and is no longer available. We're only able to offer a limited number of Groupons for any given deal and only for a limited time.While we don’t know if or when this particular deal will be available again, I suggest you check out other similar and interesting deals that we offer. I understand that it was very disappointing when you are having difficulties purchasing a Groupon offer. Also, I would also take this opportunity to thank you for the valuable feedback you have provided on our services. Customer service is our utmost priority and we will definitely take your inputs for making our service even more delightful in the future.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  The course to rectify the situation was not acceptable and was just given to me with out me being able to even reject it.   
Sincerely,
[redacted]