Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: Why was no refund issued? Why wasn't the customer notified of the decision? What is the purpose of the unilateral action with taking your customer into confidence?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Well, the product is purchased through Groupon. Groupon is fully responsible to contact the seller on their end if there is an issue. Groupon doesn't even know the seller. [redacted] Stores has been contacted by email, denied having any locations in China, suggested that this is a scam. I would like a refund please. Moreover, there should be a customer protection offered by Groupon in such a case. Since 8/28, I haven't heard anything from the "seller" in regards to tracking the package.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I apologize for any confusion. It is never our intention to mislead our...

customers about the terms of a deal.On the original screen where you made this purchase, https://www.groupon.com/deals/andrea-bosko-at-cut-loose-hair-and-nail-studio-9, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Limit 1 per person, may buy 1 additional as gift. Limit 1 per visit."Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. I've checked your account and see that this Groupon voucher was gifted and marked as redeemed on 5/12/17 which indicates this voucher has been used. Unfortunately, this Groupon is non-refundable.I apologize for the inconvenience. If you have any additional questions, please reply to me via ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Lisa, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been taken care of by one of our representatives and issued a full refund to your credit card. Please...

allow up to 10 business days for this to be reflected on your statement.Please let me know if you have any additional questions and I'll be happy to help.Thanks again,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: A Merchant has gone out of business.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just issued you a refund of $27.94 in Groupon bucks for the inconvenience during the purchase. The bucks can...

be found shortly in your account and it is valid for 180 days. Thus kindly check your account to confirm on the refund. The same can be used towards any purchase in our website.We once again apologize for the trouble you have went through and please let us know if there is anything else I can do for you. Regards,[redacted]ManagerGroupon Customer Support

I don't really care what you do with the complaint. The issue is not resolved. Groupon has yet again lied in saying they have issued me a full refund.

Initial Business Response /* (1000, 5, 2015/04/19) */
Contact Name and Title: [redacted]/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
In checking our most recent correspondence with you, I can see that you have been refunded for the purchase and have also been given a $10 Groupon credit as an apology for the trouble.
I'm very sorry again that your order was canceled due to fulfillment issues, as this is not the type of experience we wish for our customers to have. Because this item has been refunded and because you were issued an additional credit as an apology, we are considering this matter closed.
If you have any further questions, please let me know, and I'll be happy to assist further.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: After 3 days vouchers are usually...

non-refundable but we do understand your frustration and will provide a refund to Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for returning your product....

I'm really sorry if your purchase wasn't all you hoped it would be. I can confirm that your refund processed successfully on 12/6/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.As for your blanket, it requires additional redemption in order for the merchant to ship out the product.To help you better, please confirm the following information:The website you are redeeming your code on is: [redacted]The code you are using is: [redacted]I’m also including a link to our guide to using redemption codes, which contains a walk-through: [redacted]Unfortunately, we don't have administrative access to the business' website. If you've followed these instructions and continue to have trouble with their system, please contact the business directly at [redacted]. They should be able to test your code and troubleshoot their website.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi Tascheena,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
For situations like this, we...

can only offer a credit in Groupon Bucks to help make up for any trouble. Fortunately, this credit is easy to use--it automatically applies at checkout--and you have plenty of time to use it. If for some reason you haven't used it by the time they expire, please reach out and we can extend the expiration as an exception.
I am sorry that I wasn't able to provide you with your desired outcome in this matter.
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
Regards,
[redacted] M
Manager
Groupon Customer [redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.   I’m sorry for the trouble you’re having with this purchase! This Groupon Stores item is sold by a 3rd party merchant. In the case of...

any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations. In order to contact the merchant:- When you purchased this item, you received a "Thank you for your purchase" email.- Log into your email account and pull up this email—make sure you're looking at the email account tied to your Groupon account.- Click "View Order Details"—this takes you to the item's order page.- From there, click the Contact Merchant button. If you can’t find your confirmation email, please check your spam folder. If it isn’t there, please reply to this email to let us know--we’ll be happy to resend it. Please let me know if you have any further questions or concerns.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm sorry to hear of your experience with...

redeeming your carpet cleaning.  We work hard to bring you the best deals possible and this is never the experience that we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I accepted the refund and will not use or accept the Groupon bucks as I plan to no longer be a customer of Groupon.
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support