Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: On the deal page for Groupon deals we...

provide a link to the merchant website. This website shows the calendar of events which the merchant is offering. This specific merchant is closed during a summer break and begins events once again starting in July. As this merchant is not closed but had a break which was listed on their webpage prior to purchase we are unable to issue you the refund you are requesting. We have offered the option to trade-in these purchases towards another deal if you do not wish to schedule your painting event in the future.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although Groupon had refused to issue a refund multiple times at the time I filed my complaint with you, they issued a refund shortly afterward. I actually thought it was in response to a contact by you since the email advising me of the refund came a few days after I filed with you. This also resolves my 2nd complaint against the vendor, Wise Wash. Thank you very much for your help.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted] Supervisor Groupon Customer Support”

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Thanks so much for your continued patience throughout. I am very happy to hear you received the check! Please let us...

know if we can help with anything else!Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I saw that this issue was recently resolved in Ticket #[redacted] when you worked with [redacted]. However, if you need any additional help, please reply to the message I sent you a moment ago from...

[email protected], [redacted]ManagerGroupon Customer Support

<*pan id="doc*-internal-guid-3db25f33-c636-2954-0868-1fc3c7fa1ab3"><*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">Hi Holly,<*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid...

*an*'; background-color: rgb(255, 255, 255);"><*pan *tyle="color: rgb(85, 85, 85); font-family: 'Droid *an*'; font-*ize: 13.3333px; line-height: 1em; background-color: rgb(255, 255, 255);">Thank you for reaching out to u* through the Better Bu*ine** Bureau. I have reviewed your mo*t recent comment and all internal Groupon corre*pondence.<*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">I'm per*onally addre**ing your i**ue today and I'll update you via email with my progre**.<*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">Thank you for your under*tanding.<*pan id="doc*-internal-guid-3db25f33-c636-2954-0868-1fc3c7fa1ab3"><*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">Regard*,<*pan id="doc*-internal-guid-3db25f33-c636-2954-0868-1fc3c7fa1ab3"><*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">Jamie *.<*pan id="doc*-internal-guid-3db25f33-c636-2954-0868-1fc3c7fa1ab3"><*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">Manager<*pan id="doc*-internal-guid-3db25f33-c636-2954-0868-1fc3c7fa1ab3"><*pan *tyle="color: rgb(85, 85, 85); font-*ize: 13.3333px; font-family: 'Droid *an*'; background-color: rgb(255, 255, 255);">Groupon Cu*tomer *upport

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Your refund processed successfully on 11/1 to the card ending in 7091. It should appear on your statement as a refund from Groupon, Inc.Though...

the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon,...

we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Unfortunately, we aren't able to issue a...

refund in this situation. We're only able to issue refunds if there is an unresolvable issue, such as the hotel has closed or is no longer accepting Groupons. They advised us that there was no reservation made directly with them by you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the frustration in...

locating this charge from Groupon Getaways. We want to do everything we can to assist with this issue and for something that was purchased in July 2016, we recommend you contact your bank or credit card company directly for more assistance.I’ve provided more specific instructions in my direct email to you (Ref. #56104473). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I’ve looped in a manager who works on the Stores Team and they’ll be in touch shortly.I’ve provided more...

information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I checked your account and see...

that your order was canceled already. I see that this order was sold out. Unfortunately, we'll not be able to reinstate this order for you.Your refund processed successfully on 01/01/2017 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: So sorry for the...

trouble! I've double-checked your code for you, and it does appear to be functioning properly.I’m including some tips, as well as a link to our guide to “using redemption codes” in my direct email to you. If you have any additional questions, please reply to me there, and I'll be happy to assist  you further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/21) */
Contact Name and Title: [redacted]. CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hello [redacted],
My name is[redacted] and I am a CS Manager with Groupon.
I have reviewed your correspondence with the previous CS...

representatives and I apologize for any confusion that this purchase caused. As the previous representatives stated, this deal was for "$40 Off Fourth of July Package". Because the deal stated that the purchase was for a Package, the business will be unable to honor this Groupon for $40 worth of a la carte food. I see that you have expressed your concern as well regarding the deal not stating the minimum price for these Packages. Since the prices vary on the size of the package purchased and amount of people that you will be feeding, the business is unable to provide a blanket price on the deal page.
We will always include the business' phone number as well as a link to their website on the deal page should you need to contact the business regarding any additional details about the offer. We also offer a Q&A section at the bottom of the page if you would prefer to ask a question there.
Unfortunately, we will be unable to assist further in this matter as we have confirmed that the business is honoring these Groupons towards the packages as stated on the deal page.
Please let us know if you have any further questions or require further assistance with any other Groupon purchases.
Regards,
Initial Consumer Rebuttal /* (3000, 9, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Groupon should have included the fact that the minimum package was over $200. That is an important fact that should have been mentioned. Groupon has a history of omitting important information and giving misleading if not fraudulent information and I myself (like thousands of others I noticed online) am tired of it. I would invite and would like to be part of a class action suit against them.
Final Business Response /* (4000, 13, 2015/08/05) */
Hi [redacted],
I apologize for the troubl.
Since we've already issued $10 in Groupon Bucks to compensate for the inconveniences caused by this issue, we're unable to provide any further compensation in relation to this matter. However, I'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business.
I want to assure you that we review the companies we feature by checking places such as Rip Off Report and the Revdex.com for any negative ratings. We also check Yelp, CitySearch, and local media for user and editorial reviews as well as Facebook, OpenTable and other social media sites. While recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the future. We do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business.
Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if you have any other questions.
Should you prefer a refund of your order, we can certainly take care of that for you. Just shoot us an email or give us a call.
Regards,
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble.It looks...

like this has already been taken care of, as I can see that you were issued a full refund to the original form of payment on 01/10/18. Please allow up to 10 business days for that to post back to your statement. However, if you need any additional help, please let me know by replying to the message received from [redacted]@groupon.com.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer [redacted]

Hello Annie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It looks as though your account had...

unfortunately been compromised in a completely separate situation from the issue you had with your stay at Sonesta Maho Beach Resort & Casino. We were able to catch the unauthorized activity, and we then issued the refunds and deactivated your account to protect you from further unauthorized purchases. While I understand the unfortunate timing, I can absolutely assure you that we would never charge a customer and deactivate their account just for making a complaint or requesting a refund.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lauren *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: Unfortunately, I am not able to issue a...

refund to your card at this point, because a portion of the Groupon Bucks issued on 11/11/2016 were already used toward the purchase you made on 11/22/2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: It looks like this has already been...

taken care of and we have issued $16.25 in Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportIt looks like this has already been taken care of and we have issued $16.25 in Groupon Bucks to your account.It looks like this has already been taken care of and we have issued $16.25 in Groupon Bucks to your account.It looks like this has already been taken care of and we have issued $16.25 in Groupon Bucks to your account.It looks like this has already been taken care of and we have issued $16.25 in Groupon Bucks to your account.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I see that you already received a resolution on January 14, 2017.Regarding your complaint: my colleague [redacted] has already reached out to you regarding this issue in ticket [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Dina,I apologize for the delay.To see this issue to complete and final resolution, I personally looked into your claim and the related internal tickets we have on file.Your Revdex.com contact email on file is different from the email that you use for your Groupon account and led to a delay in connecting your issue to multiple open threads.I apologize for all of the frustration that's developed along the way and, for that reason, I've processed a full refund of your purchase ($12.87) to your card ending in 3976. That amount will post to your account over the next 10 business days.Please let me know if you have any additional questions.Regards,Andrew *.ManagerGroupon Customer Support