Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: We have  gone ahead and issued a full...

refund of $159.20 back to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement. We've also gone ahead and removed that credit card from the account it was used on. We're so sorry for any inconvenience this may have caused. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The company issuing this voucher says a refund is available Groupon is simply refusing to give it. I cannot use the vouchers for another day for various reasons. The company should honor the merchants request and refund the money. 
Sincerely,
[redacted]

Contact Name and Title: [redacted] E. Manager
Contact Email: [email protected]
Hello [redacted],
I am very sorry for any trouble with this order, this is obviously not the experience we want you to have while shopping with Groupon.
Unfortunately, we're not equipped to resend the product you...

originally ordered, but we are happy to accept a return and issue you a full refund. If you would prefer to keep this product, you are more than welcome to do so as well.
It looks like we have already issued $25 in Groupon Bucks to your account to use for future purchases. Once your return arrives back at our facility we will be able to issue the refund for the order.
My sincerest apologies again for the error. If you have any questions or need any help with your return, please let me know.
[redacted] E
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've processed a full refund for 1...

Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Tell us why here.Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***Regarding your complaint: I'm really sorry to hear...

about the trouble you've experienced since redeeming this Groupon, particularly with regards to the return made with the merchant. Because you stated that the merchant will not honor your Groupons for the promotional value (or in-store credit) even after you returned the item, I've gone ahead and issued you a refund of $54 to your original form of payment.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support..

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since this is a Groupon Stores...

Merchant, all return labels have to come from the merchant. If they do not respond to your request in 48 business hours, we are able to look further in to this issue. As an apology for the delay, we have provided $10 in Groupon Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  Received the wrong color [redacted] Alta...

Activity Tracker Black instead of Plum.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello Caila,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Badri *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You were issued the $70 in Groupon Bucks on February 20th to your Groupon Account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/01) */
Hi [redacted],
Sorry for the trouble you've had with this Groupon.
To make this right, we're issuing you $49 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.

Any Groupon Bucks you have will...

apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Regards,
[redacted] H
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you've already resolved your...

issue (Ticket [redacted]) directly with our [redacted] staff. A refund of $5 will appear on your [redacted] ending in [redacted] in 10 business days or fewer of the date it was issued 12/6/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me in my direct email (Ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the merchant reached out to us to have the fine print updated to include "valid for 30 minute...

sessions only at Garwood, NJ location" after you'd made your purchase with us.Given this stipulation was added after you'd made your purchase, we've gone ahead and honored your refund request and refunded this order back to your original form of payment. Please allow up to 10 business days for this to be reflected on your statement.We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon’s refund policy information is DECEPTIVELY buried in the FAQ instead of its terms of use or fine print. They don't care about customers but just the revenue.  Case in point.  Submitted response to Revdex.com Chicago via online April 4, 2017 and now at 4:55pm CT April 21, 2017.  Response took 17 days to have a manager repeat their vague/hard to find 3 calendar day refund policy.  Most businesses care about the customer experience and respond within a reasonable amount of time. Additionally, coupons never activated by business and owner concurred with refund through Groupon.  Could not refund $110.  GREEDY Groupon! If you as a past or future customer are reading this; go and find another website who cares about resolving customer issues.  Again, I will restate as I stated originally there is no 3 calendar day refund policy in the fine print in checkout or receipt BUT...BUT ONLY buried in the FAQ.  Social media and word of mouth are very influential tools and the more you conduct your business in this manner the more losses you will incur over the years.  This is my second and last time using Groupon. GROUPON generates revenue from those businesses/companies who want more traffic/revenue and haven't been successful or very profitable on their own.  Common sense will tell you that.  If a business is profitable/successful and has many customers why use Groupon.  I'm sure business have to pay to promote for more customers.  There is no FREE promotions? You decide.  If future customers have a problem with transactions just go through your credit card company like I did and get a resolution.  A Groupon manager did send me a separate email indicating they would not refund.  I received my full credit through [redacted].   You have some work to do Groupon if you want to keep your customer base.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hey Christine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They basically sent the same message again. Nothing has changed. I demand a full refund, no exceptions. This is an outrage, the complete lack of responsibility on Groupon's part is very alarming.
Sincerely,
[redacted]