Groupon, Inc.

[redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards[redacted]...

*ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/07) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
On the original screen where you made this purchase, we included a section called "The Fine Print" below the description of the property. This section will always include all conditions you should know before making your purchase. It was in this section that we listed the following in regards to cancellation:
"Reservation is non-refundable once booking is completed."
Since this policy was included in the deal's Fine Print at the time of your purchase, I am not able to cancel this reservation and issue a refund. I'm sorry that we can't help you with this request.
Please let me know if you have any other questions or if there is anything else I can do to help.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaints: I can see the attempted purchase of...

the Groupon for [redacted] in our system, however it appears the order never successfully processed nor were you charged for that voucher. I'm truly sorry we couldn't get you this deal, as it has now closed and the business has received its final list of Groupon users.Regarding the purchase for [redacted] Twenty & Counting Crows. As informed in the fine print after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint: Swapping the promotional discount for a...

future purchaseI’ve provided more specific instructions in my direct email to you via ticket #[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I am a manager here at Groupon. I am sorry about the delayed...

response. I appreciate your patience while I reviewed your situation.  For the trouble, I’ve placed $10 Groupon credit in your account. The credit is available immediately in your account, never expires, and automatically applies to your future purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for any confusion.
With the exception of...

GrouponLive event deals, Groupons do not include tax or gratuity in the purchase price. If they are included, it will be specifically mentioned in the Fine Print of the deal. Otherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax laws. Furthermore, tax is collected on the full, non-discounted price of the service, not on the price paid for your Groupon voucher.
It is every merchant's responsibility to collect and remit tax as required by applicable laws. If you refuse to pay the tax required for a service, the merchant cannot perform that service or accept your Groupon. This is not the same as a business refusing to honor a Groupon and we are unable to issue a refund for this reason.
If you'd like to discuss the specifics of how your Groupon purchase is taxed upon redemption, please contact the business directly. They should have more information about the local tax laws in question.
If you have questions about any other Groupons, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm very sorry for your recent...

experience with us! While the previous Groupon customer representative you chatted with was behaving consistently with our policy, I still understand that this was a frustrating situation.I have gone ahead and have processed a full refund of your Water Filters order back to the original form of payment. You should see those funds back in your account in no later than 10 business days I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I apologize for any confusion or misunderstanding of the deal page...

information. The deal page where this order was originally purchased, https://www.groupon.com/deals/ga-pacific-holidays-dubai-maldives-3, contained an "Optional Tours & Upgrades" section. This section cited optional tours offered directly through the tour operator and cited the upgrade which was offered as an add-on to the bundle purchased through Groupon. The optional tours were not part of any add-ons through Groupons and merely cited to inform customers of optional tours they could obtain from the tour operator. The upgrade offered as an add-on was only for the Upgrade to an over-water villa in Maldives. The optional tours and the upgrade were not considered 1 whole add-on. On the drop down menu where customers selected the deal option desired, there was the option to select this trip with or without the upgrade; there was no option to choose any of the optional tours since they were not being offered through Groupon directly. As such the deal option that you purchased only included the upgrade: Option 40: New York (JFK): Depart on 5/7, 5/14, or 5/21/18 with upgrade. I see that a previous representative did relay misinformation on Groupon's end; to help make up for the confusion and misinformation, I've issued $250.00 in Groupon Bucks to your Groupon account. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. For security purposes, we are unable to modify/address anyone else's account without their direct consent. Please have the alternate purchaser cited in your Revdex.com complaint, log in using the email address associated with their Groupon at www.groupon.com/support. They can send a request with the subject line "ATTN Heather H"; once their contact is brought to my attention, I can address accordingly. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Complaint: 11154419
I am rejecting this response because:As I said before and keep telling everyone I have spoken with in this company, I will never do business with you all again. This was the worst experience I have ever had with a company purchasing a product. Giving me back giftcards/credit will not suffice. I know that you all can return my money back to the debit card I paid the remainder with, you all just do not want to take responsibility for the mistake. I will not purchase from you all again. Furthermore, I purchased the giftcards myself in order to make the purchase, I can prove I purchased them if that is something you all need in order to give me my money back on my visa. 
Sincerely,
Christian [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thank you again for your patience and I...

apologize for the frustrating experience. It looks like this has already been taken care of as I see that one of our agents [redacted]) manually applied your gift card to your account on 12/21/2017 (Ticket [redacted].I see that you have already spent a portion of that credit. Just in case you were unaware, the credit is available immediately once added and will automatically apply towards future purchases until it's used up.Again, I'm sorry for the trouble. Please let me know if you have any additional questions by replying directly to the email I sent via [redacted]@groupon.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: As mentioned in our earlier...

correspondences, on the original screen where you made this purchase, http://www.groupon.com/deals/quaker-steak-lube-4, we included a map and list of locations where the Groupon can be redeemed. I'm sorry to hear that you're not interested in visiting this location. However, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Please let me know if you have any other questions or if there is anything else I can do to helpI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Refund requestPlease contact the financial...

institution that you contested these charges with. Your account has been deactivated for violating our terms of service.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, we are sorry for the confusion. The...

price of the cherie-bed-in-a-bag-or-quilt-set increases based on the option selected. Our deal indicates that the price is FROM a particular dollar amount, which is based on the customer selecting the most inexpensive option.The price increased as you had selected the 8-Piece-Blue/Queen option. If you had selected the smaller 6-Piece-Blue/Queen option, the price would be what was displayed.We also see that your order for the cherie-bed-in-a-bag-or-quilt-set has already been fully refunded back to your original form of payment as of 5/1/17.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I did not feel it was satisfactory. I was not encouraged to maintain any kind of business contact with Groupon. I was taught that when you make a mistake, you take steps to ensure that the wrong was made right, and I don't feel that anyone at Groupon wanted to do that. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've found this purchase, but it's not in...

the account associated with this email address. It looks like you have two accounts created with different email addresses.I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated:"As mentioned in our earlier correspondences, on the original screen where you made this purchase, http://www.groupon.com/deals/quaker-steak-lube-4, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this location. However, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your complaint: I've personally reviewed your order, and despite this being outside of our return policy, I would like to offer the opportunity to take advantage of Trade In as a one time exception. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to activate self-service Trade In for your [redacted] voucher for Groupon Bucks.After you initiate your Trade In, you’ll receive email confirmation that $12 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In. (Please note that you do not have to spend the entire $12 within the 24 hour period. A simple transaction of $1 would work and any leftover credit would remain on your account towards future purchases.)If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire. However, you can just re-initiate Trade In again from your "My Groupons" page up to 14 days post-expiration.Please let me know if you’d like to proceed with Trade In by replying directly to the email I sent you via [redacted]@groupon.com. While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstance.Again, if you have any additional questions, please reply directly to the email I sent you via [redacted]@groupon.comThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologies for the trouble you had...

redeeming this Groupon and it looks like your refund has been successfully processed on 7/26/2016. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support